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iNDUSTRY SECTORS
FINANCIAL SERVICES SECTOR
Ensure collaboration and communication between teams
and between your organisation and its clients.
Opus have extensive knowledge and expertise across the finance sector
The financial services industry is challenged by ever changing compliance requirements, the need to reduce operating expenses and stay ahead of the competition. We have the knowledge and expertise to overcome these challenges and understand the diverse requirements of retail banking, capital markets and insurance to deliver the right communications solution for your business.
Using experience to provide consistent support to finance organisations
Opus provides one flexible communication network with the ability to support your staff wherever and however they chose to work.
We bring together telephony, front office trading, customer interaction and mobile working to deliver seamless and reliable unified communication solutions.
How can Opus help your financial services organisation?
Opus understands the main challenges faced by the financial market and as such provides communication solutions that focus on moving to a converged solution, as mixed vendors/legacy systems restrict the level of innovation necessary to stay ahead of the competition, this not only simplifies the infrastructure but also reduces IT support overheads.
We create a more flexible and agile working environment enabling staff to choose fixed wireless and mobile devices to support work patterns and improve communication. Deliver flexible and service oriented systems that meet ongoing compliance needs such as disaster recovery, social responsibility and call recording.
Some of the benefits of our solution
VARIETY OF HANDSETS
Provide a wide variety of telephone handsets including SIP, IP-DECT or incorporating a smartphone twinned with a desk phone. This means staff will never be out of touch with clients and can be contacted on one number regardless of location.
AUDIO AND VIDEO
Provide fast and flexible communications via audio and video conferencing, e-mail or simple voice and text messaging, to ensure the right information is quickly passed to traders and associates wherever they are located.
CENTRALISED INTERFACE
Provide a single interface for call control and application administration across a large-scale network using web-based management, ensuring the technology is mapped to your business requirements.
HOT DESKING
Provide hot-desking, which allows staff to nominate any desktop to be their own, at a disaster recovery facility, an alternative office or even at home, with the option to extend this capability to any directory number whilst still complying with FLA regulations.
SECURE CALLS
Deliver a secure call connection allowing financial organisations to maximise security by encrypting voice and enabling call recording for office, home and mobile telephones.
IP COMMUNICATIONS
Deliver IP communications platforms that are able to support trading desks and financial private networking to provide a cost effective and fully integrated solution.
From call handling efficiencies to monitoring and analysing performance
We help to improve interaction with clients providing a wide range of call handling options with management tools to help financial organisations to analyse and manage call traffic more effectively. Support a wide range of desktop devices including trading devices to provide a fully integrated communications solution across your business, so you can effectively integrate your traders with seamless communication between front and back office.
Most importantly Opus manages change without disrupting critical business processes, so you can avoid budget and resource issues, balance future growth with short-term efficiencies and integrate acquisitions with minimal aggravation.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
What do our current customers say?
Our fully integrated service offering
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL