Opus support many well known retailers across the country.

Opus provides retailers with a fully featured, application rich communication solution that ensures retail staff can focus on the needs of the customer, drive efficiency across the business and allow operations staff to reduce unnecessary costs often associated with delivering exceptional levels of customer service.

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We only partner with organisations where we can truly add value and expertise

Opus specialises in providing telephony solutions for retailers that successfully achieve an increase in customer loyalty, call responsiveness and revenue growth. We understand the importance of routing calls to the most appropriate location or answer point, so missed calls don’t result in lost revenue and in-store customers don’t feel abandoned so leave the store because of non-attentive staff. We help reduce the cost of installing top of the range communications at new and older stores, and provide the flexibility to update phone systems across the chain at a pace to suit your business. Our solutions are designed to improve responsiveness to customers, provide greater efficiency across the business and dramatically reduce communication costs.

Why do clients choose to partner with Opus?

OUTSTANDING CUSTOMER
EXPERIENCE

It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.

COMMITTED
TO HIGH
STANDARDS

Our world class expertise is delivered by our internal teams and best of breed tech partners.

FULLY TAILORED
STRATEGIC
SOLUTIONS

We are technology agnostic and only deliver a business outcome driven approach.

CONSISTENT
SERVICE LEVEL PROMISE

We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.

The benefits of our retail solutions

MESSAGE ON HOLD

Provide intelligent information to the customers about expected wait times or positions in queues.

CALL RECORDING

Manage customer complaints with call recording to provide staff with training to resolve disputes.

PCI COMPLIANCE

Benefit from a auditable record with evidence of call recordings to comply with PCI DSS requirements.

FREE CALLS

Provide free calls between stores and staff mobiles for cost savings and to boost efficiency.

CALL ROUTING

Simple call routing allows questions relating to opening hours, store locations to be routed to call announcements.

HANDSETS

Use a wide variety of telephone handsets including SIP, IP-DECT or incorporate a smartphone.

FLEXIBLE COMMS

Provide flexible communications via audio, video, e-mail or simple voice and SMS, WhatsApp messaging.

COST SAVINGS

Allow for handsets to be deployed in smaller stores at a fraction of the cost with minimal management.

We work with the following partners

We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.