Industry Recognition & Certifications

We have won several leading industry awards and are certified by several governing bodies all of which are listed below.

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INFINIGATE CLOUD - MIMECAST PARTNER OF THE YEAR

Oct 2024

Winners of the 2024 Mimecast Partner of the Year award.

INFINIGATE CLOUD - MICRSOFT SECURITY PARTNER OF THE YEAR

Sept 2024

Finalists in the Microsoft Security Partner of the Year category.

INFINIGATE CLOUD - AZURE PARTNER OF THE YEAR

Sept 2024

Finalists in the Microsoft Azure Partner of the Year category.

INFINIGATE CLOUD - MIMECAST PARTNER OF THE YEAR

Sept 2024

Finalists in the Mimecast Partner of the Year category.

2024 NEXT GENERATION MSP WINNER

Sept 2024

Aside from being ranked 11th in the UK at the MSP 501 awards in 2024, we also qualified as a 2024 Channel Futures Next Generation MSP, as we have higher-than-average percentages of revenue generated from managed services, professional services or recurrent cloud services. Only 220 companies globally qualified for this and we are absolutely delighted to be selected as one of them. More info can be found here.

COMMS NATIONAL AWARDS

August 2024

Finalists in an impressive 8 categories: Enterprise Reseller Deal of the Year, Best SME Contact Centre Customer Solution, Best Enterprise Contact Centre Customer Solution, Best SME Vertical Market Customer Solution, Best Enterprise Vertical Market Customer Solution, Best SME Mobile/IOT Customer Solution, Best SME UC Customer Solution, Best Enterprise Mobile/IOT Customer Solution.

CRN MSP INNOVATION AWARDS 2024

July 2024

Finalists in the MSP of the Year and Best Place to Work categories.

2024 MSP 501 AWARD WINNERS

June 2024

Ranked #11th in the UK and #210 in the world for our IT Managed Services.

COMMS BUSINESS AWARDS 2024 WINNERS

April 2024

Winners of the Large Reseller of the Year category and finalists for The Workplace Award.

CRN SALES & MARKETING AWARDS

April 2024

Finalists for Best Company to Work for and Best Use of Data/Ai in a Marketing Campaign.

2024 FEEFO GOLD TRUSTED SERVICE AWARD WINNERS

February 2024

Winners of the Gold Trusted Service award for consistency in live customer reviews scores throughout the year.

PXC FUTURE CONNECT 2024 WINNERS

January 2024

Winners of the Fastest Growing Cloud Partner award.

COMMS NATIONAL AWARDS 2023 WINNERS

October 2023

Winners of the Best SME Contact Centre Solution category.

Highly commended in the Best Enterprise Contact Centre Solution category

2023 SURREY BUSINESS AWARD WINNERS

October 2023

Winners of the Best Customer Service category and finalists in the Large Business of the Year category.

2023 CRN CHANNEL AWARDS FINALIST

November 2023

Finalists in the Cloud Service Provider of the Year category.

2023 TALK TALK WHOLESALE FUTURE CONNECT 2023 WINNERS

April 2023

Winners of the Fastest Growing Cloud Partner of the Year category.

2023 COMMS BUSINESS AWARDS

July 2023

Finalists in the MSP of the Year Award category.

INFINIGATE CLOUD SECURITY PARTNER AWARDS WINNERS

March 2023

Winners of the UK Security Partner of the Year category.

INFINIGATE CLOUD AWARDS FINALIST

March 2023

Finalists in the UK Modern Workplace Partner of the Year category.

2023 FEEFO GOLD TRUSTED SERVICE AWARD WINNERS

January 2023

Winners of the Gold Trusted Service award for consistency in live customer reviews scores throughout the year.

2022 EE NEW PARTNER OF THE YEAR AWARD WINNERS

October 2022

Winners of the New Partner of the Year award at BT’s annual Champions Day.

2022 SURREY BUSINESS AWARDS DOUBLE WINNERS

October 2022

Winners of the Company of the Year and Business Growth Award category.

Finalists in the Customer Service Excellence Award category. Read more here.

2022 COMMS NATIONAL AWARDS WINNERS

October 2022

Winners of the Enterprise Reseller Deal of the Year category. Highly commended for the Best Enterprise Contact Centre Solution and Best SME Contact Centre Solution categories.

2021 FUTURE CONNECT WINNERS

April 2021

Winners of the 2021 Portfolio Partner of the Year and UC Cloud Award from Virtual 1.

Other industry award wins

Our Industry Certifications

Certificate number 10045

ISO 27001

ISO 27001 INFORMATION SECURITY MANAGEMENT

ISO/IEC 27001 is a globally recognised standard for information security management systems, which specifies the requirements for establishing, implementing, maintaining, and continually improving an organisation’s information security management system. The standard promotes a risk-based approach to information security and is designed to help organisations manage and protect their valuable information assets.

The benefits of implementing the ISO/IEC 27001 standard include building trust with customers, stakeholders, and employees by demonstrating a commitment to information security, complying with relevant laws and regulations, ensuring the confidentiality, integrity, and availability of information, and establishing a culture of information security throughout the organisation. In addition, the standard provides a systematic approach to managing information security risks, which can help organisations to proactively identify and mitigate potential threats and vulnerabilities.

CYBER ESSENTIALS PLUS

Cyber Essentials is a UK government-backed, industry-supported scheme that provides a set of basic technical controls to help organisations protect themselves against common cyber threats.

Cyber Essentials Plus is an extension of the Cyber Essentials certification, which includes an independent assessment of an organisation’s cyber security measures. The benefits of Cyber Essentials Plus certification for Opus include customer reassurance, protection of sensitive data and intellectual property, compliance with tender requirements, and increased IT awareness.

Additionally, Cyber Essentials Plus includes authenticated vulnerability scanning, vulnerability scanning of external infrastructure, password guessing tests, email attachment and web browser download checks, and review of mobile devices.

Opus must ensure that its IT systems are updated and security controls remain effective to maintain its Cyber Essentials Plus certification. The ongoing checklist includes keeping software up to date, using suitable firewalls, ensuring strong passwords are used, changing passwords regularly, ensuring patch management processes are robust, and ensuring device software and applications are up-to-date.

The systematic approach of ISO 14001 helps Opus to identify opportunities for improvement, such as reducing waste and pollution, conserving energy and materials, and enhancing our environmental performance.

Certificate number 10045

ISO 9001

ISO 9001 QUALITY MANAGEMENT

ISO 9001 Quality Management systems. Its main objective is to help businesses consistently meet and exceed customer requirements and expectations while improving their internal processes and operations.

By implementing ISO 9001, Opus has demonstrated our commitment to providing high-quality products and services while continuously seeking ways to improve our business processes. This, in turn, leads to improved customer satisfaction, increased efficiency, and a better reputation in the market.

Certificate number 10045

ISO 14001

ISO 14001 ENVIRONMENTAL MANAGEMENT

ISO 14001 is a widely recognised standard for environmental management systems. By implementing ISO 14001, Opus can demonstrate its commitment to protecting the environment, reducing its environmental impact and complying with relevant laws and regulations. The systematic approach of ISO 14001 helps Opus to identify opportunities for improvement, such as reducing waste and pollution, conserving energy and materials, and enhancing our environmental performance.

SERVICE MARK ACCREDITED

ServiceMark accreditation is important for Opus because it recognises the company’s commitment to providing excellent customer service. By achieving ServiceMark, Opus has identified its strengths and areas for improvement, allowing the company to improve its services and increase customer satisfaction. The accreditation also helps improve customer retention, trust, and loyalty, which can lead to increased efficiency and business success.

Additionally, ServiceMark motivates and engages employees, as they see the company’s commitment to service excellence. Achieving ServiceMark demonstrates to customers, employees, and other stakeholders that Opus is committed to providing outstanding customer service.

LIVING WAGE EMPLOYER

The Living Wage is a campaign aimed at ensuring workers receive a wage that covers the basic cost of living. The rate is calculated based on the cost of living in the UK and is reviewed annually. The Living Wage is currently set at £12.00 per hour outside of London and £13.15 per hour in London.

DISABILITY CONFIDENT COMMITTED

Disability Confident organisations play a leading role in changing attitudes for the better, changing behaviour and cultures in their own businesses, networks, and communities, and reaping the benefits of inclusive recruitment practices. Inclusive recruitment practices can help to reduce barriers and ensure that disabled people are given equal opportunities to secure employment. Retention-focused activities can also help to support disabled employees once they are in the workforce, which can lead to improved job satisfaction, productivity, and overall business performance. By taking steps to increase the representation of disabled people in your contract workforce, Opus is not only promoting a more inclusive workplace but also potentially benefiting from the skills and talents of a wider pool of candidates.

FEDERATION OF COMMUNICATION SERVICES MEMBER

Opus being a member of FCS, a not-for-profit industry association, provides several benefits such as the opportunity to participate in shaping FCS policy positions, escalating commercial issues, and joining delegations to Ofcom or government or EU departments. FCS represents the B2B market for voice and data communications, including dealers, manufacturers, re-sellers, and support industries. FCS exists to ensure that citizens, consumers, business people, regulators, and policy-makers understand and value the unique contribution of communications to our national life and international competitiveness. As a condition of membership, companies sign the FCS Code of Conduct for good business practice and commit to trade legally and ethically at all times, thus ensuring that FCS members abide by ethical code of business practice.

WE ARE COMMITTED TO ACHIEVING NET ZERO EMISSIONS BY 2050

Opus has committed to achieving Net Zero emissions by 2050 and has set specific carbon reduction targets. The completed carbon reduction initiatives such as electric company vehicles only, closing the London office, and implementing hybrid working have led to a 19.53% reduction against the 2019 baseline. Our future carbon reduction initiatives being considered are implementing energy-efficient lighting, introducing electric-only vehicles, and working with the landlord to switch to renewable energy. Additionally, we are researching investing in technology for remote interaction and exploring hotel booking platforms to reduce carbon footprint from hotel bookings.

Notwithstanding this fact, Opus is compliant with the Modern Slavery Act 2015 and is committed to supporting and achieving its goals. It’s also important that Opus recognises the role of its suppliers and partners in the company’s success and values building strong relationships with them. By doing so, Opus can work towards ensuring that its supply chain is also free from modern slavery and unethical practices.

COMPLIANT WITH THE MODERN SLAVERY ACT

Opus is an SME involved in the supply, configuration and support of telecommunications solutions to the Public and Private Sector with a turnover below the required limit for declaration under the Modern Slavery Act 2015.