Local government and councils are challenged by high levels of criticism in regards to overspending yet are constantly pressured to deliver high quality services whilst demonstrating the taxpayer’s money is being spent wisely. In a challenging economic climate, the number of staff employed by councils is likely to shrink. There will be more joint and mobile working and councils will need to find new ways to manage, motivate and engage their staff.

Helping local Government reduce operational costs

Opus specialises in providing communication solutions for Local Government organisations. We provide ethical and honest advice by firstly assessing staff productivity and quality of service. We then closely work with you to establish your requirements to provide a telephony solution that can further enhance your quality of service, reduce operational costs and increase staff productivity.

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Some of the local Government organisations Opus work with

We help local Government organisations balance reducing budgets with increasing service demands

New digital ways of working can enhance local service delivery, balance reducing budgets and meet growing citizen expectations. Unified communications speeds up local processes, achieves more for less and improves the citizen experience. We ensure collaboration and communication works within teams, between functions, with other public sector bodies and most importantly for the citizens.

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Benefits

Contact centre can be set-up and simply administered to better handle calls and provide intelligent information about expected wait times or position in queues. This ensures calls are answered more efficiently to help improve quality of service.
Manage telephone calls effectively through day/night service, call routing, auto attendant and recorded announcements to ensure incoming calls are always answered.
Provide fast and flexible communications via audio and video conferencing, e-mail or simple voice and text messaging, to ensure the right information is quickly passed between teams, functions, public sector bodies and citizens.

Improve response time in answering calls and stay informed with live call stats to understand how best to deal with peak call times with call management and reporting.
Manage complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
Enable your business to get the most out of your current telephone system while adding new IP communications and applications with call control, designed to work with any manufacturer telephone systems.

Why do clients choose to partner with Opus?

OUTSTANDING CUSTOMER
EXPERIENCE

It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.

COMMITTED
TO HIGH
STANDARDS

Our world class expertise is delivered by our internal teams and best of breed tech partners.

FULLY TAILORED
STRATEGIC
SOLUTIONS

We are technology agnostic and only deliver a business outcome driven approach.

CONSISTENT
SERVICE LEVEL PROMISE

We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.

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We work with the following partners

We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.