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CX TRANSFORMATION
PCI COMPLIANT CONTACT CENTRE SOLUTIONS
Our contact centres offer a wide range of PCI Compliant credit card payment solutions to keep your customers and agents safe
Ensuring your contact centre complies with the Payment Card Industry
Data Security Standard (PCI DSS)
If your agents take credit card payment information from customers, then all your systems must comply with the Payment Card Industry Data Security Standard (PCI DSS). The risk of a data breach has never been greater, and the consequences of suffering one can be far reaching, resulting in monetary penalties and ultimately damage to brand reputation While compliance with the PCI DSS does not ensure protection against all data breaches, taking the steps outlined by the PCI DSS can greatly help to reduce the risk of a data breach and negate the potential for hefty non-compliance fines imposed by the major credit providers.
PCI compliant contact centre partners
We understand the need to balance the requirement to record and evidence financial transactions against the conflicting requirement to not record or share the card holder’s financial information.
Work with a number of industry leading PCI Compliance partners such as Semafone, PCI Pal and Cirrus LinkPay+ we can provide advanced PCI DSS compliant solutions to ensure that your customers are protected, so that while all calls are recorded, no actual card information is recorded or stored within the business systems or by the agent.
Opus payment solutions
We understand the need to balance the requirement to record and evidence financial transactions against the conflicting requirement to not record or share the card holder’s financial information.
Work with a number of industry leading PCI Compliance partners such as Semafone, PCI Pal and Cirrus LinkPay+ we can provide advanced PCI DSS compliant solutions to ensure that your customers are protected, so that while all calls are recorded, no actual card information is recorded or stored within the business systems or by the agent.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
We offer the following secure payment systems
AGENT ASSIST
Our advanced PCI DSS solutions remove the need for customers to speak their card details to your agents at all. We ensure that card details are always masked within call-recordings – customers simply enter their payment details securely via their telephone keypad. Card data is never recorded or stored and is sent directly and securely to the card provider so no changes to your banking practises need to be made.
IVR PAYMENTS
With the ever-growing demand for omni-channel payments, customers increasingly expect businesses to provide multiple payment and engagement options. Our IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within a secure cloud application and can be integrated with your IVR platform.
DIGITAL PAYMENTS
We provide an omni-channel secure payment solution enabling your organisation to take payments across any digital channel.
This functionality integrates with our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. Our digital technology ensures these channels are descoped from the requirements of PCI DSS.
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Our fully integrated service offering
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL