- Written by Adam Sankey - Mobile Consultant
- Connect with Adam on LinkedIn
As a business owner or manager, you know the importance of having reliable and cost-effective mobile services for your company. You may have considered purchasing EE Mobile services directly from the network, but have you ever thought about buying them from a reseller? Here are some of the benefits of purchasing EE business mobile services from a managed service provider rather than directly from EE.
What are the benefits of buying EE Mobile services from a reseller?
1. Managed service providers are often more dedicated to providing excellent customer service than EE DirectÂ
Mobile resellers are smaller companies with a more personalised approach, and they rely on customer satisfaction to stay in business. Some, such as Opus are so proud of their customer satisfaction scores that they display their stats on their website. We have a customer satisfaction score of 97.5% and are the only Managed Service Provider to hold the ServiceMark accreditation from The Institute of Customer Service for our commitment to delivering outstanding customer service.
2. Receive expert support from a dedicated Account Manager and access to a user-friendly portal
Instead of dealing with multiple departments and representatives when going direct to EE, managed service providers offer a streamlined approach to managing your account. You will have a dedicated account manager who will handle all your needs, from setting up new lines to managing your bills. This account manager will often be the same person you first engaged with and will stay by your side for the duration of your contract. Most mobile resellers will also offer a simple, easy-to-navigate portal to allow you to self-administer the more day-to-day aspects of managing your estate such as username changes, Cost Centre management and usage alerts and reports. This means that you can spend less time managing your mobile services and more time focusing on your business.
3. Managed Service Providers offer better flexibility than EE Direct
Mobile resellers can provide customised plans and services that meet your specific needs, rather than forcing you into a one-size-fits-all solution. This means that you can have more control over your mobile services and pay only for what you need, rather than being locked into a contract with services you don’t require.
4. Resellers can offer competitive pricing compared to EE Direct
One of the significant advantages of choosing a managed service provider for your mobile services is the competitive pricing they can provide in comparison to dealing directly with EE. Due to their smaller size and more streamlined operations, they tend to maintain lower overhead costs and can pass these cost savings directly on to you as a customer. By opting for a mobile reseller, you gain access to the same premium-quality EE Mobile services, but at a more competitive rate than you would typically find when engaging directly with EE. This financial advantage allows you to make the most of top-tier mobile services without compromising your budget.
5. Benefit from more value-added services when you buy from a mobile reseller
In contrast to the offerings available through EE Direct, mobile resellers often present a broader range of value-added services. For example, some providers offer device management solutions including device tracking capabilities, granting you real-time oversight into the whereabouts of your mobile and remote wiping functionalities, affording you the capability to erase data from a distance, ensuring sensitive information is safeguarded in case of device loss or theft. Opus also provide Teams Phone Mobile. These additional features illustrate the increased control you can exercise over your organisation’s mobile devices and how opting for a managed service provider such as Opus enables you to proactively manage your mobile infrastructure while bolstering your data protection strategy.
6. Access tailored training and support when you buy from a managed service provider
One of the benefits of buying EE from a mobile reseller is that they can provide customised training sessions designed to cater to your employee’s unique needs and your company’s operational requirements. This bespoke approach to training ensures that your workforce gains an in-depth understanding of how to use mobile devices and services effectively. By focusing on your specific requirements, these training sessions are a tool for enhancing productivity across your organisation. Additionally, the provision of personalised training can lead to a reduced vulnerability to security breaches. By familiarising your team with the intricacies of secure mobile usage, resellers substantially mitigate the potential risks that stem from the mismanagement of mobile resources. Through this tailored training journey, they become not just service providers but strategic partners vested in your success.
7. Mobile resellers can offer more tailored reporting than EE Direct
Managed service providers can produce detailed reports on your mobile usage patterns, including insights into data consumption, call logs, and billing information. This level of visibility over your mobile services means you can make informed strategic decisions about your usage based on accurate, real-time information. By having access to this data, you can identify patterns, trends and opportunities that might otherwise go unnoticed. These actionable insights equip you with the information needed to streamline operations, optimise resource allocation and make decisions that align with your organisation’s objectives.
8. Managed service providers can offer a faster resolution of issues than EE Direct
Mobile resellers have direct relationships with EE and can escalate any issues quickly and efficiently. When complications arise, they swiftly bridge the gap between you and EE’s support infrastructure by communicating critical information and ensuring problems are rapidly resolved. This means that you can have peace of mind knowing that any issues will be resolved promptly with minimum disruption to your operations. When you work with a provider such as Opus, you don’t just obtain solutions, you gain a partner committed to ensuring your operational continuity and success.
9. Resellers can provide personalised billing options tailored to your organisation’s needs
Managed service providers can provide consolidated billing for all your mobile services, making it easier to manage your expenses. Consolidated billing streamlines the complexities of managing multiple mobile services by collating them into one comprehensive format. This results in greater visibility of your mobile estate enabling you to identify patterns and trends and to make adjustments where necessary. Consolidated billing means you have better control over your budget by enabling you to pre-empt areas of overspending and avoid unexpected expenses.
10. Mobile resellers can offer more customised solutions for international services than through EE
If your business operates internationally, a benefit of buying EE from a mobile reseller are the customised solutions they can provide to meet your needs. This can include tailored plans for roaming and international calling. As your business footprint spans countries and continents, they are also primed to deliver localised support in the regions where you operate.
Opus is proud to be one of only seven direct EE Authorised Service Providers in the UK
There are many considerations when choosing a business mobile contract and purchasing from a mobile reseller like Opus, rather than directly from a provider, offers many benefits for your company. These include dedicated account management, easier administration of services, better flexibility, competitive pricing, more value-added services, personalised training and support, tailored reporting, faster issue resolution, personalised billing options, and customised solutions for international services.
Choose Opus as your preferred partner for EE mobile services and experience excellence first-hand. As one of only seven direct EE Authorised Service Providers, Opus was recently honoured with EE’s prestigious New Partner of the Year award and recognised as their fastest-growing UK partner. Opus offers a commitment to unparalleled service, innovation, and rapid growth, ensuring you receive top-tier solutions tailored to your evolving needs.
