# Opus Tech > Technology Providers - Communications, Connectivity, Contact Centres, IT --- ## Pages - [VIP Mobile Plan for Business Travellers](https://www.opustech.co.uk/mobile/vip-mobile-plan-for-business-travellers/): The Opus VIP mobile plan is the best mobile plan for business travellers. Fixed cost, no roaming charges, global coverage, and 100GB high-speed data included. - [8x8 vs Mitel](https://www.opustech.co.uk/8x8-vs-mitel/): Five9 vs Mitel Contact Centres. Who is the CCaaS leader and what features and functionality do Five9 and 8x8 excel in? - [8x8 vs Five9](https://www.opustech.co.uk/8x8-vs-five9/): 8x8 vs Five9 contact centres offer a wide range of features and functionality but there are some key differences. - [Five9 vs Mitel](https://www.opustech.co.uk/five9-vs-mitel/): Five9 vs Mitel Contact Centres. Who is the CCaaS leader and what features and functionality do Five9 and 8x8 excel in? - [Five9 vs 8x8](https://www.opustech.co.uk/five9-vs-8x8/): Five9 vs 8x8 Contact Centres.Who is the leader in providing CCaaS? What does each platform excel in? - [Logo](https://www.opustech.co.uk/logo/): %%excerpt%% - [Carbon Reduction Services](https://www.opustech.co.uk/carbon-reduction-services/): Our carbon reduction consultants help you reduce emissions and optimise energy use with sustainable practices. - [Sales Hub Login](https://www.opustech.co.uk/sales-hub-login/): %%excerpt%% - [Sales Hub](https://www.opustech.co.uk/sales-hub/): %%excerpt%% - [Update Billing Card](https://www.opustech.co.uk/register/update-billing-card/): - [Edit Your Profile](https://www.opustech.co.uk/register/edit-your-profile/): - [Your Membership](https://www.opustech.co.uk/register/your-membership/): - [Welcome](https://www.opustech.co.uk/register/welcome/): Welcome! This is your success page where members are redirected after completing their registration. - [Register](https://www.opustech.co.uk/register/): - [Code of Practice](https://www.opustech.co.uk/code-of-practice/): Our Code of Practice outlines our commitment to providing high-quality communication services, customer care, billing, and support for our customers. - [Microsoft 365 Backup](https://www.opustech.co.uk/cyber-security/microsoft-365-backup/): A dedicated cloud backup solution ensures that your Microsoft 365 is protected against accidental deletion or corruption. - [Security Awareness Training](https://www.opustech.co.uk/cyber-security/security-awareness-training/): Security awareness training empowers your team with the knowledge and skills to identify and respond to cyber threats and mitigating risks. - [Phishing Simulation Tools](https://www.opustech.co.uk/cyber-security/phishing-simulation-tools/): Implementing robust phishing simulation tools is an essential part of any security strategy to prepare employees to identify and respond to these threats effectively. - [Advanced Email Security Solutions](https://www.opustech.co.uk/cyber-security/advanced-email-security-solutions/): Protect your business with advanced email security powered by Microsoft Defender and quickly stops threats in before they reach your inbox. - [Incident Response Services](https://www.opustech.co.uk/cyber-security/incident-response-services/): Our Sophos Incident Response Services gives you expert assistance for swift recovery from cyber attacks. - [Identity & Access Management](https://www.opustech.co.uk/cyber-security/identity-and-access-management/): Identity & Access Management (IAM) is a framework of policies and technologies that makes sure a business has full control of who can log in to where, what they can see and what they can do with that information. - [Legacy Protect](https://www.opustech.co.uk/telecoms/legacy-protect/): SIP Trunks (Session Initiation Protocol) provides a solution to make and end connections for data and voice transfers via the internet. - [CX Transformation](https://www.opustech.co.uk/contact-centre/cx-transformation/): CX transformation redefines the customer experience by enhancing interactions and adopting customer-centric strategies. - [[Guide on page] Transforming CX in Financial Services](https://www.opustech.co.uk/guides/transforming-cx-in-financial-services-guide/): Using AI and technology improve CX in financial services. In this guide jointly produced by Opus and Five9, we explore some of the challenges facing financial services organisations and their ability to improve CX. - [[Guide on page] Modernising Legal Organisations with Cloud Solutions](https://www.opustech.co.uk/guides/modernising-legal-organisations-with-cloud-solutions-guide/): We delve deeper into how you can use cloud solutions to migrate your legal organisation from on-premise systems to SaaS cloud based solutions. - [[Guide on page] Harnessing AI in a contact centre to reduce overheads](https://www.opustech.co.uk/guides/using-ai-to-reduce-overheads-within-a-contact-centre-guide/): Using AI in a contact centre alongside other leading technologies can reduce operating overheads and deliver a better customer experience. - [[Guide on page] Using AI to improve Customer Experience](https://www.opustech.co.uk/guides/combining-ai-to-deliver-better-cx-guide/): There are many benefits in using AI to improve customer experience in your contact centre. Our handy guide explores them all in more detail. - [[Guide on page] Navigating Microsoft Licensing](https://www.opustech.co.uk/guides/microsoft-365-licensing-guide/): Inside our handy Microsoft Licensing guide we explore all the licensing types so you can decide which one is best for your business. - [[Guide on page] Maximising Efficiency with Microsoft Copilot Features](https://www.opustech.co.uk/guides/maximising-efficiency-with-microsoft-copilot-guide/): Microsoft Copilot has a whole host of useful features to boost efficiency across your business. Here we explore the main features. - [Guides](https://www.opustech.co.uk/guides/): View and download our comprehensive guides covering a variety of topics from AI Deployment to Microsoft 365 licensing and improving CX. - [[Guide Download] Modernising Legal Organisations with Cloud Solutions](https://www.opustech.co.uk/modernising-legal-organisations-with-cloud-solutions-guide-download/): Discover how legal organisations can modernise operations with cloud solutions, boosting productivity, compliance and security. Download the guide for key migration steps and expert insights. - [[Guide Download] Transforming CX in Financial Services Five9 Contact Centre Guide](https://www.opustech.co.uk/transforming-cx-in-financial-services-five9-contact-centre-guide-download/): Explore how Financial Services organisations can transform the customer experience with cloud-based solutions and AI tools. Download our guide for essential insights and strategies. - [[Guide on page] AI Contact Centre Guide for Financial Services](https://www.opustech.co.uk/guides/ai-financial-services-contact-centre-guide/): Throughout this guide we introduce how to use AI in financial services contact centres to improve CX as well as performance efficiencies. - [Managed IT Support](https://www.opustech.co.uk/it-services/managed-it-support/): Opus are an award winning managed IT support provider. Our range of IT managed services proactively support your entire IT infrastructure. - [Contact Us - Broadband down](https://www.opustech.co.uk/make-contact/): Contact Opus today and speak to one of our expert team about your needs. We would love to discuss your requirements. - [[Guide Download] AI Financial Services Contact Centre Guide](https://www.opustech.co.uk/ai-financial-services-contact-centre-guide-download/): Discover how AI-driven contact centres can transform customer experience in financial services. Download our guide for essential insights and strategies. - [GP Surgeries](https://www.opustech.co.uk/sectors/gp-surgeries/): Opus is an approved supplier on the NHS Better Purchasing Framework, providing advanced cloud-based telephony solutions for GP practices. - [[Guide Download] Navigating Microsoft 365 Guide](https://www.opustech.co.uk/microsoft-365-guide-download/): Our Microsoft 365 Guide navigates the different Microsoft 365 subscriptions and explains the features included with each plan. Protect your business with essential cybersecurity tools and maximise productivity with Copilot. - [Infinity Caller Insights](https://www.opustech.co.uk/contact-centre/caller-insights/): Exclusive to Opus, Caller Insights a feature in collaboration with Infinity and Five9 which enables agents to view what the caller did prior to calling the contact centre. - [Dark Web Monitoring Guide Download](https://www.opustech.co.uk/dark-web-monitoring-guide-download/): Safeguard your business from cyber threats with Opus' Dark Web Monitoring Service. Download our free comprehensive guide to learn about Dark Web risks and discover actionable steps to protect your business. - [[Guide Download] Business Mobile Contract Guide](https://www.opustech.co.uk/business-mobile-contract-guide-download/): Download our guide to maximise your business mobile contract's efficiency and cost-effectiveness. Evaluate current services, identify improvements, and enhance communication. - [Chat Test](https://www.opustech.co.uk/chat-test/): %%excerpt%% - [Workato](https://www.opustech.co.uk/managed-print/workato/): Workato is an Integration Platform as a Service (IPaaS) tool that integrates with various applications and services. It can be used to automate and streamline processes related to print management. - [DocuWare](https://www.opustech.co.uk/managed-print/docuware/): DocuWare is document management solution that, when integrated with print management services, can help businesses optimise their printing workflows, improve efficiency, and enhance document security and compliance. - [M Files](https://www.opustech.co.uk/managed-print/m-files/): M-Files play a crucial role in streamlining print management processes, enhancing productivity, and improving the overall efficiency of your print operations. - [Therefore](https://www.opustech.co.uk/managed-print/therefore-document-management/): Therefore document management is a comprehensive business solution for managing their documents efficiently, securely, and cost-effectively, ultimately leading to improved operations and better business outcomes. - [PaperCut](https://www.opustech.co.uk/managed-print/papercut/): PaperCut provides businesses with the tools they need to gain better visibility and control over their print, leading to cost savings, improved efficiency, and enhanced security. - [DocuSign](https://www.opustech.co.uk/managed-print/docusign/): DocuSign revolutionises the document management process. It enables users to effortlessly generate agreements, verify identities, review terms, send and sign agreements, automate workflows, and securely store and manage documents. - [eSign Technology](https://www.opustech.co.uk/managed-print/esign-technology/): ESign is a digital method of signing documents, removing the need for traditional written signatures. It enables individuals and businesses to sign contracts, agreements, and other documents digitally, streamlining the process. - [UniFLOW Online](https://www.opustech.co.uk/managed-print/uniflow-online/): uniFLOW Online is a cloud-based print and document management solution that enables businesses to manage their printing and scanning workflows on a single easy-to-use online platform. - [Cellular IoT Connectivity](https://www.opustech.co.uk/iot/cellular-iot-connectivity/): Cellular IoT connectivity is the use of cellular (or mobile) networks to enable devices to communicate and transfer data. - [eSIM Solutions](https://www.opustech.co.uk/iot/esim-solutions/): A business eSIM, or electronic SIM, replaces the traditional physical SIM card found in phones and tablets they eliminate the need for a removable SIM card. - [IoT SIMs](https://www.opustech.co.uk/iot/iot-sims/): IoT SIM cards are made for IoT devices, different from those used in smartphones, as they are optimised for machine-to-machine (M2M) communication, tailored for IoT application needs. - [IoT](https://www.opustech.co.uk/iot/): Our IoT solutions and specialist IoT consultancy enables businesses to proactively stay ahead of the curve and future-proof their operations with adaptable solutions that evolve to meet evolving needs. - [5G Connectivity](https://www.opustech.co.uk/iot/5g-connectivity-for-businesses/): Opus provides 5G business mobile solutions for businesses available on EE, Vodafone and O2. 5G is the fifth generation of wireless technology, offering fast data speeds. - [O2 Business Mobile Solutions](https://www.opustech.co.uk/mobile/o2-business-mobile-solutions/): Our O2 business mobile contracts provide reliable connectivity, tailored plans, and dedicated support to empower businesses with efficient communication solutions. - [Business Mobile Contracts](https://www.opustech.co.uk/mobile/business-mobile-contracts/): Business mobile contracts offer numerous advantages tailored to specific business needs. Cost savings as well as efficient management are the primary benefits. - [Teams Phone Mobile](https://www.opustech.co.uk/mobile/teams-phone-mobile-solutions/): Teams Phone Mobile is a feature-rich communication solution that integrates Microsoft Teams with mobile devices, enabling users to make and receive calls, access voicemail, and collaborate seamlessly while on the go. - [Vodafone Business Mobile](https://www.opustech.co.uk/mobile/vodafone-business-mobile-solutions/): Vodafone business mobile solutions and calling and data plans provide a range of solutions from voice and data to device management & more. - [Microsoft Intune](https://www.opustech.co.uk/mobile/microsoft-intune-endpoint-management/): Microsoft Intune provides mobile device management (MDM), mobile application management (MAM), and PC management. - [Mobile Application Management](https://www.opustech.co.uk/mobile/mobile-application-management/): Mobile application management (MAM) is a security strategy that helps businesses manage and protect mobile apps used by their employees. - [Microsoft Defender](https://www.opustech.co.uk/microsoft-solutions/microsoft-defender-consultancy/): Microsoft Defender for Business provides a range of protection from cyber threats, including malware, viruses, ransomware, and other malicious software. Opus provide specialist Defender consultancy services. - [Microsoft Sharepoint](https://www.opustech.co.uk/microsoft-solutions/microsoft-sharepoint-consultancy/): Our Microsoft SharePoint consultants provides expert guidance and support in implementing, optimising, and managing SharePoint deployments. - [Disaster Recovery Plans](https://www.opustech.co.uk/cyber-security/disaster-recovery-planning/): Our IT disaster recovery plans (DRP) outline detailed procedures and strategies to respond to unplanned incidents or cyber attacks. - [Business Continuity Planning](https://www.opustech.co.uk/cyber-security/business-continuity-plans/): Our Business Continuity Planning services outlining procedures and processes to sustain critical business operations. - [Extended Detection and Response (XDR)](https://www.opustech.co.uk/cyber-security/extended-detection-and-response/): Extended Detection and Response (XDR) services detect, investigate and respond to cyber threats across endpoints, networks, and the cloud. - [Managed Detection & Response](https://www.opustech.co.uk/cyber-security/managed-detection-and-response/): Managed detection and response services (MDR) provide proactive monitoring, detection and response to threats in real-time. - [Endpoint Detection & Response](https://www.opustech.co.uk/cyber-security/endpoint-detection-and-response/): We provide a wide range of endpoint detection and response solutions (EDR) to continually monitor an endpoint and protect your business. - [Infinity Call Tracking](https://www.opustech.co.uk/telecoms/infinity-call-tracking/): The Infinity call tracking platform links the customer journey directly to phone calls, providing valuable insights to ensure your marketing budget is invested wisely on the channels that deliver for you. - [VOIP](https://www.opustech.co.uk/telecoms/voip-telephony/): VoIP telephony (Voice over Internet Protocol) also known as cloud or hosted telephony is a communication service that uses the Internet rather than a landline. - [SD-WAN](https://www.opustech.co.uk/telecoms/sd-wan/): SD-WAN solutions utilise the principles of software-defined networking (SDN) to manage and enhance the performance of wide-area networks (WANs). - [SASE](https://www.opustech.co.uk/telecoms/sase/): Secure Access Service Edge (SASE) is a cloud service that integrates SD-WAN with security features such as SWG, CASB, FWaaS, and ZTNA. - [MPLS](https://www.opustech.co.uk/telecoms/mpls/): Multiprotocol Label Switching (MPLS) is a networking technology that directs data packets efficiently along predefined routes through a network, enhancing performance and traffic management. - [Managed IT Infrastructure](https://www.opustech.co.uk/it-services/managed-it-infrastructure/): Our managed it infrastructure services include systems management, network management and storage management. - [IT Security Consultancy](https://www.opustech.co.uk/cyber-security/it-security-consultancy/): Market leading IT Security Consultants specialising in cloud migration, networking, business continuity and disaster recovery. - [Call Recording Solutions](https://www.opustech.co.uk/telecoms/call-recording/): We provide a wide range of business call recording solutions to help businesses deliver outstanding customer service, compliance, and operational excellence. - [[Guide Download] Enhance CX and Reduce Overheads with AI Contact Centre Guide](https://www.opustech.co.uk/enhance-cx-and-reduce-overheads-with-ai-contact-centre-guide-download/): Discover AI technology that enhances your CX and streamlines operations in your contact centre. Download our comprehensive guide featuring recommended technologies. - [[Guide Download] AI and Innovative Technology in your Contact Centre Guide](https://www.opustech.co.uk/ai-and-innovative-technology-guide-download/): Unlock the potential of next-level CX with our guide to leveraging AI and innovative technology. Learn how AI adoption transforms your contact centre, including pre and post-adoption insights, and discover seven actionable AI features for immediate implementation. - [Microsoft Solutions](https://www.opustech.co.uk/microsoft-solutions/): Discover Microsoft's business solutions, including productivity tools and cloud services, to streamline operations and enhance efficiency. - [[Guide Download] CX Discovery Guide](https://www.opustech.co.uk/cx-discovery-guide-download/): Our CX Discovery Guide covers why you need to prioritise customer experience and how our free 4-stage framework structures your journey towards CX excellence. - [Reporting Analytics](https://www.opustech.co.uk/contact-centre/reporting-analytics/): Contact Centre reporting analytics enable managers to analyse key metrics and insight, which helps optimise agent productivity, enhance CX and drive operational efficiency. - [Voice Automation](https://www.opustech.co.uk/contact-centre/voice-automation-solutions/): Automated voice tools for contact centre use automated systems and technology to handle incoming and outgoing phone calls within the contact centre. - [AI Chatbots](https://www.opustech.co.uk/contact-centre/ai-chatbots/): AI Chatbots for customer service act as virtual assistants that automatically handle a variety of customer enquiries that come into the contact centre. - [Engagement Workflow Automation](https://www.opustech.co.uk/contact-centre/engagement-workflow-automation/): Engagement workflow automation leverages advanced software tools, artificial intelligence (AI), and workflow management systems to automate repetitive tasks. - [Workforce Optimisation](https://www.opustech.co.uk/contact-centre/workforce-optimisation/): Workforce optimisation uses integrated processes, tools and data to enhance the performance of the agents within the call centre. - [Workforce Management](https://www.opustech.co.uk/contact-centre/workforce-management-solutions/): Optimised Workforce Management (WFM), is about getting the right people in the right place at the right time, streamlining operations, and achieving peak performance. - [Voice of the Employee](https://www.opustech.co.uk/contact-centre/voice-of-the-employee/): Voice of the Employee solutions for contact centres helps managers gain deeper insights into their teams through feedback and data analysis - [Voice of the Customer](https://www.opustech.co.uk/contact-centre/voice-of-the-customer-solutions/): Voice of the Customer (VoC) tools for call and contact centres collect data from customer feedback, opinions and preferences gathered during their interactions with your business. - [Quality Management](https://www.opustech.co.uk/contact-centre/quality-management/): Call Centre quality management solutions help to deliver high-quality customer service whilst maintaining regulatory requirements. - [Performance Management](https://www.opustech.co.uk/contact-centre/performance-management/): Contact centre performance management tools help your to calculate, track and improve the performance of your contact centre team. - [Knowledge Base Software](https://www.opustech.co.uk/contact-centre/knowledge-base-software/): Our AI-powered knowledge management software solutions (KMS) streamline operations, ensuring contact centre agents can access relevant information quickly and efficiently. - [Interaction Analytics](https://www.opustech.co.uk/contact-centre/interaction-analytics/): Customer interaction analytics analyses various forms of customer interactions coming into the contact centre, such as phone calls, emails, chats, and social media interactions. - [CX Discovery](https://www.opustech.co.uk/contact-centre/cx-discovery/): CX Discovery is a strategic initiative designed to significantly improve customer experience (CX) within the rapidly evolving contact centre landscape - [Customer Journey Analytics](https://www.opustech.co.uk/contact-centre/customer-journey-analytics/): Customer journey analytics enable you to understand the interactions your customers have with you across different touchpoints throughout their entire journey, from initial awareness to post-purchase support and beyond. - [Conversational AI](https://www.opustech.co.uk/contact-centre/conversational-ai/): Conversational AI for contact centre uses a combination of artificial intelligence and natural language processing. - [Conversational Analytics](https://www.opustech.co.uk/contact-centre/conversational-analytics/): Contact centre conversation analytics analyse customer interactions, such as phone calls, chats, emails, and social media messages, extracting valuable insights to better understand customer behaviour and preferences. - [Cloud Migration](https://www.opustech.co.uk/contact-centre/cloud-migration/): Many business migrate their contact centre to the cloud to gain unparalleled flexibility, accessibility, coupled with cost-efficiencies. - [Agent Assist](https://www.opustech.co.uk/contact-centre/agent-assist/): Agent Assist AI tools equips contact centre agents with a realtime contact centre AI copilot, driving greater focus, productivity, and engagement than ever before. - [Mobile Security](https://www.opustech.co.uk/mobile/mobile-security-solutions/): Our Business mobile security solutions safeguard business data, provide secure mobile access to business documents and keep mobile devices safe from threats. - [Copilot Readiness Assessment](https://www.opustech.co.uk/copilot-readiness-assessment/): Book your free Copilot readiness assessment. --- ## Posts - [Exploring the Upcoming Microsoft CSP 3 Year Terms](https://www.opustech.co.uk/blog/exploring-the-upcoming-microsoft-csp-3-year-terms/): Microsoft have announced that they are introducing new 3-year subscription terms for its Cloud Solution Provider (CSP) programme. - [How to Reduce Contact Centre Costs Without Hurting CX](https://www.opustech.co.uk/blog/how-to-reduce-contact-centre-costs-without-hurting-cx/): Discover 5 proven strategies to reduce contact centre costs without compromising customer experience. Practical tips for CX leaders looking to optimise spend. - [Opus is the only MSP to be awarded the Service Mark Distinction grade from the Institute of Customer Service](https://www.opustech.co.uk/blog/opus-awarded-service-mark-distinction-grade-from-ics/): Opus are the only Managed Service Provider in the UK to receive the Service Mark Distinction Grade from the Institute of Customer Service. - [5 Useful AI Tools for Contact Centres and CX Directors](https://www.opustech.co.uk/blog/ai-tools-for-contact-centres/): Here is 5 AI-powered contact centre tools that CX Directors can leverage to reduce costs without compromising on high-quality customer service. - [Opus awarded EMEA Partner of the Year and Partner Marketing Excellence at Five9 Global Partner Awards](https://www.opustech.co.uk/blog/opus-awarded-two-five9-global-partner-awards-2025/): Opus were crowned as double winners at the 2025, Five9 partner awards held at the Sheraton San Diego. Winning both EMEA Partner of the Year and Marketing Excellence. - [A Guide to the Microsoft Price Increase and License Renewals 2025](https://www.opustech.co.uk/blog/your-guide-to-the-microsoft-licensing-price-increase-2025/): In April 2025 many businesses in the UK will have their Microsoft licenses coming up for renewal. Here is how you can save from the Microsoft price increase in 2025. - [Opus & Polar Bears International - Press Release](https://www.opustech.co.uk/blog/opus-pbi-pr/): Opus Technology's partnership with Polar Bears International. The Opus fellowship update and visit from the charityRelease Date: 6th February 2025... - [Opus funds a 3 year sponsorship deal with Polar Bears International](https://www.opustech.co.uk/blog/opus-funds-3-year-deal-with-polar-bears-international/): Opus technology is proud to announce their support of and new funding for Polar Bears International (PBI). - [How to boost contact centre efficiency in FinServ organisations using Agent Assist](https://www.opustech.co.uk/blog/the-secret-to-contact-centre-efficiency-for-financial-services-agent-assist/): Discover how Agent Assist boosts contact centre efficiency with AI-driven prompts, real-time support, and seamless upsell opportunities. - [What insight can FinServ companies get from Speech Analytics?](https://www.opustech.co.uk/blog/what-insight-can-finance-companies-get-from-speech-analytics/): Discover how finance companies are transforming customer interactions with AI-driven speech analytics insights. - [Vivid Vision Event 2024 - One Year On](https://www.opustech.co.uk/blog/vivid-vision-2024/): We came together as a business to reflect on our vision and explore the past years activity and clarify what's in store for each department. - [The benefits of automating ID&V In FinServ businesses](https://www.opustech.co.uk/blog/the-benefits-of-automating-idandv-in-finserv-businesses/): Discover how automating identity verification can revolutionise your contact centre, boosting efficiency and cutting call times. - [Opus and Infinity form Strategic Partnership](https://www.opustech.co.uk/blog/strategic-partners-with-infinity-call-tracking/): Opus are strategic partners with Infinity Call Tracking, a partnership aimed at revolutionising the landscape in the contact centre space. - [Opus recognised on NHS Better Purchasing Framework](https://www.opustech.co.uk/blog/nhs-better-purchasing-framework/): Opus are an approved supplier on the NHS Better Purchasing Framework for advanced cloud-based telephony solutions. - [How FinServ companies can benefit from Conversational IVR](https://www.opustech.co.uk/blog/how-financial-services-companies-can-benefit-from-conversational-ivr/): Conversational IVR can revolutionise CX by reducing wait times, improving agent efficiency and boosting first-call resolution. - [What is Microsoft Teams Phone Mobile?](https://www.opustech.co.uk/blog/what-is-microsoft-teams-phone-mobile/): Teams Phone Mobile is a brand new feature that enhances PSTN connectivity within Microsoft Teams and Phone System, its exclusively available on EE. - [What is Microsoft 365 Copilot and how do you start using it?](https://www.opustech.co.uk/blog/what-is-microsoft-365-copilot/): What is Microsoft Copilot, its generative AI tool, into the Microsoft 365 suite. There is an AI assistant embedded into everyday apps like Word, PowerPoint, Excel and Outlook. - [Opus is one of the UK's Best Companies](https://www.opustech.co.uk/blog/best-companies-award/): Opus were ranked by Best Companies as a very good company to work for. This is a testament to our commitment to employee engagement. - [Hosted Contact Centres](https://www.opustech.co.uk/blog/hosted-contact-centres/): Unlock the future of customer service with hosted contact centres. Discover the benefits of cloud-based solutions and migration strategies. - [Benefits of buying EE from a reseller](https://www.opustech.co.uk/blog/benefits-of-buying-ee-from-a-reseller/): Discover the benefits of competitive pricing, dedicated account management and exceptional customer service when buying EE from a reseller. Opus are a premium reseller and EE's New Partner of the Year. - [Benefits of Cloud Contact Centre Solutions](https://www.opustech.co.uk/blog/benefits-of-cloud-contact-centre-solutions/): Discover how cloud contact centre solutions transform customer engagement and operational efficiency, increase productivity and deliver higher profits. - [Opus named an Approved Supplier on the Network Services 3 Framework](https://www.opustech.co.uk/blog/opus-network-services-3/): Opus are proud to be an approved supplier on Crown Commercial Service's Network Services 3 Framework highlighting their exceptional service - [The Cost Savings of Outsourcing your IT](https://www.opustech.co.uk/blog/the-cost-savings-of-outsourcing-your-it/): Outsourcing your IT to a managed service provider offers many cost-saving benefits. Here are five reasons why you should consider outsourced IT support. - [The Future of Opus - The Vivid Vision Big Reveal](https://www.opustech.co.uk/blog/the-future-of-opus-the-vivid-vision-big-reveal/): Unveiling our Vivid Vision for the future. Find out more about Opus' roadmap for the next three years, our repositioned vision, mission and brand promise. - [Five Contact Centre Features to Assist Agent Productivity](https://www.opustech.co.uk/blog/five-contact-centre-features-to-assist-agent-productivity/): From interactive virtual agents to CRM integration, discover the top five contact centre features that enhance agent productivity. - [6 considerations when choosing a business mobile contract](https://www.opustech.co.uk/blog/6-considerations-when-choosing-a-business-mobile-phone-contract/): Here are 6 things to consider when looking for the best business mobile contract. Including mobile estates, mobile security and roaming. - [Five signs you need to update your business phone system](https://www.opustech.co.uk/blog/five-signs-you-need-to-update-your-business-phone-system/): Find out if you can achieve more with a Mitel business phone system from Opus, here are our 5 key questions you need to ask. - [Opus & Five9 announce exciting new partnership](https://www.opustech.co.uk/blog/opus-announces-new-five9-partnership/): Opus Technology have announced their strategic partnership with Five9, the global leader in CX and contact centre solutions. - [What is Microsoft Defender for Business?](https://www.opustech.co.uk/blog/what-is-microsoft-defender-for-business/): Microsoft Defender for Business is an endpoint security solution for small and medium-sized businesses. Learn the five key benefits of Microsoft Defender for SMBs. - [Six benefits of moving to a cloud-based phone system](https://www.opustech.co.uk/blog/six-benefits-of-moving-to-a-cloud-based-phone-system/): In this blog, we look at the six key benefits of moving to a cloud-based phone system for your business. Read on to find out more. - [Five business benefits of Microsoft 365 Copilot](https://www.opustech.co.uk/blog/five-business-benefits-of-microsoft-copilot/): Copilot is a brand new AI-powered tool designed to help increase your productivity. Here are the 5 business benefits of Microsoft 365 Copilot. - [Five benefits of an Omnichannel Contact Centre](https://www.opustech.co.uk/blog/five-benefits-of-an-omnichannel-contact-centre/): An omnichannel contact centre offers a wide range of business benefits. Here are 5 reasons why you should consider upgrading to omni-channel. - [Seven benefits of outsourcing your IT](https://www.opustech.co.uk/blog/seven-benefits-of-outsourcing-your-it/): From cost savings and access to expertise to improved security and efficiency, there are a number of benefits to outsourcing your IT. - [How a communications audit can reduce your operational costs](https://www.opustech.co.uk/blog/how-a-communications-audit-can-reduce-your-operational-costs/): Opus are specialists in providing communication solutions for organisations of all sizes. Receive a free audit before choosing a solution. - [Opus Technology awarded Feefo Gold Trusted Service Award 2023](https://www.opustech.co.uk/blog/opus-technology-awarded-feefo-gold-trusted-service-award-2023/): Opus has won the Feefo Gold Trusted Service Award, recognising businesses that deliver world-class customer experience. - [Microsoft to end support of Windows Server 2012 in October 2023](https://www.opustech.co.uk/blog/microsoft-to-end-support-of-windows-server-2012-in-october-2023/): Microsoft announced the mainstream support of Windows Server 2012 ended back in 2018, with extended support continuing to October 2023. - [Making the Switch: FAQs for Businesses Moving from ISDN to Cloud Solutions](https://www.opustech.co.uk/blog/making-the-switch-faqs-for-businesses-moving-from-isdn-to-cloud-solutions/): Here's some useful FAQs about the Big Switch Off, helping your business to prepare ahead of 2025. - [What are the alternatives to ISDN and PSTN?](https://www.opustech.co.uk/blog/what-are-the-alternatives-to-isdn-and-pstn/): Looking for an alternative to ISDN and PSTN? It's time to upgrade your infrastructure and unlock the benefits of an all-IP service. - [Surrey Business Award Winners 2022](https://www.opustech.co.uk/blog/surrey-business-award-winners-2022/): Finalists in three of the largest categories at the Surrey Business Awards 2022, Opus won Business Growth and Company of the Year Awards. - [Visit Opus at the Call & Contact Centre Expo 2022](https://www.opustech.co.uk/blog/visit-opus-at-the-call-contact-centre-expo-2022/): Opus will be at the Call and Contact Centre Expo at the ExCel London on 22 and 23 November. Visit us to discuss your requirements. - [Why is ISDN being switched off?](https://www.opustech.co.uk/blog/why-is-the-isdn-being-switched-off/): Why is ISDN being switched off? Openreach are turning off the ISDN and PSTN infrastructure to focus on rolling out and maintaining a newer fibre network. - [Useful Glossary of Technical Terms](https://www.opustech.co.uk/blog/useful-glossary-of-technical-terms/): Opus Technology - A jargon-busting guide to some of the most frequently used terms in the IT and communications industry. - [Adapting your communications for hybrid working](https://www.opustech.co.uk/blog/adapting-your-communications-for-hybrid-working/): Adapt your communications roadmap for secure and efficient hybrid working beyond COVID-19. - [Securing the future of hybrid working](https://www.opustech.co.uk/blog/securing-the-future-of-hybrid-working-download/): What risks does your business face as you embrace hybrid working? Which steps should you take to secure your systems and how can Opus help? - [10 questions to ask when looking at business mobile service providers](https://www.opustech.co.uk/blog/10-questions-to-ask-when-looking-at-business-mobile-service-providers/): To help you find the best mobile service provider for your business, we’ve created this checklist of the top 10 questions you should ask. - [Opus achieve the ISO 27001 certification and Cyber Essentials Plus](https://www.opustech.co.uk/blog/opus-achieve-the-iso-27001-accreditation-and-cyber-essentials-plus/): Opus are proud to announce we have been awarded both the ISO 27001 and Cyber Essentials Plus certification. - [When will ISDN be turned off?](https://www.opustech.co.uk/blog/when-will-isdn-be-turned-off/): ISDN and PSTN are due to be turned off by the end of 2025 and replaced with a fully digital network. Here is what you need to do before the deadline. - [Contact centre trends: the challenges and opportunities post-pandemic](https://www.opustech.co.uk/blog/contact-centre-trends-the-challenges-and-opportunities-post-pandemic/): Opus contact centre expert Kris Graham reveals the latest contact centre trends shaping the way we interact with our customers post-pandemic. - [What is the ISDN Switch Off?](https://www.opustech.co.uk/blog/what-is-the-isdn-switch-off/): What is the ISDN switch off? The PSTN and ISDN network began shutting down in 2020 with the aim of turning the network off completely in 2025. - [What is Data Loss Prevention? Why is it essential for your business?](https://www.opustech.co.uk/blog/what-is-data-loss-prevention-why-is-it-essential-for-your-business/): Small-to-medium businesses are most susceptible to data loss incidents. We'll explore data loss protection and why you should invest in it. - [How Azure Virtual Desktop Solves Common Business Challenges](https://www.opustech.co.uk/blog/how-azure-virtual-desktop-solves-common-business-challenges/): Find out more about Microsoft Azure Virtual Desktop, and the problems it can solve within your business. - [Mobile connectivity solutions: all SIM cards are not created equal](https://www.opustech.co.uk/blog/mobile-connectivity-solutions-all-sim-cards-are-not-created-equal/): We look at why deploying multi-network SIMs could make your connectivity work harder especially where there are bandwidth or coverage issues. - [Opus accredited with 8x8 Platinum Partner Status](https://www.opustech.co.uk/blog/opus-accredited-with-8x8-platinum-partner-status/): Opus Tech are an accredited 8x8 Platinum Partner in the UK. We deploy the full suite of 8x8 business telephony solutions. - [Microsoft Teams becomes more hybrid work-friendly with recent updates](https://www.opustech.co.uk/blog/microsoft-teams-becomes-more-hybrid-work-friendly-with-recent-updates/): Microsoft has constantly released updates to the Microsoft 365 suite, supporting the changing needs of the modern workplace - [Your 2022 guide to migrating SQL Server 2012 to Microsoft Azure](https://www.opustech.co.uk/blog/your-2022-guide-to-migrating-sql-server-2012-to-microsoft-azure/): Microsoft SQL Server 2012 is reaching its end of life on July 12, 2022, any businesses still using the service will have to migrate to Microsoft Azure. - [The challenges and opportunities of hybrid working in a post-COVID world](https://www.opustech.co.uk/blog/the-challenges-and-opportunities-of-hybrid-working-in-a-post-covid-world/): Learn more about what hybrid working is, the benefits it offers, the challenges that organisations must overcome and how technology can help. - [5G for business: are your operations ready?](https://www.opustech.co.uk/blog/5g-for-business-are-your-operations-ready/): 5G offers a competitive advantage for organisations with the right mobile contract — discover what they are and how your business could benefit. - [Opus announced as winners at the Vuzion Cloud Awards 2022](https://www.opustech.co.uk/blog/opus-announced-as-winners-at-the-vuzion-cloud-awards-2022/): Opus Technology team announced as winners of UK Partner of the Year Award at the Vuzion Cloud Awards 2022. - [Mobile Sales Director Juliette Lee on the state of the business mobile landscape post-COVID](https://www.opustech.co.uk/blog/mobile-sales-director-juliette-lee-on-the-state-of-the-business-mobile-landscape-post-covid/): Learn more about the state of business mobile post COVID and how Opus can help your with your business mobile strategy. - [How your business can make the most of the modern workplace](https://www.opustech.co.uk/blog/how-your-business-can-make-the-most-of-the-modern-workplace/): We've come a long way from the Action Offices of the ‘60s and the rise of office cubicles, find out how to make the most of the modern workplace. - [Opus Named Mitel Cloud Partner of the Year](https://www.opustech.co.uk/blog/opus-named-mitel-cloud-partner-of-the-year/): Platinum Partners Opus Named Cloud Partner of the Year International - Top Cloud Partner 2021 at Mitel’s Global Partner Awards 2022 Ceremony. - [How businesses can use Microsoft Teams as a unified communications platform](https://www.opustech.co.uk/blog/how-businesses-can-use-microsoft-teams-as-a-unified-communications-platform/): In this article, we discuss the benefits of unified communications, and how Microsoft Teams can work as such a platform. - [Opus partners with EE for best UK mobile network and fastest 5G](https://www.opustech.co.uk/blog/opus-partners-with-ee-for-best-uk-mobile-network-and-fastest-5g/): Opus is proud to have become one of only seven direct EE Authorised Service Providers in the UK - best UK network and fastest 5G. - [5 different types of phishing attacks and how to protect against them](https://www.opustech.co.uk/blog/5-different-types-of-phishing-attacks-and-how-to-protect-against-them/): Learn about the different types of phishing attacks facing organisations today and the challenges with keeping your data safe. - [How embracing conversational intelligence improves government services](https://www.opustech.co.uk/blog/how-embracing-conversational-intelligence-improves-government-services/): AI in the public sector is transforming how council's communicate. How is conversational intelligence helping them to deliver a better service? - [What payment compliance means for the public sector](https://www.opustech.co.uk/blog/what-payment-compliance-means-for-the-public-sector/): Across the public sector, digital transformation is making it easier to manage and process payments. But how secure are those transactions? - [Opus celebrates 30 years in business](https://www.opustech.co.uk/blog/opus-celebrates-30-years-in-business/): The team at Opus celebrated 30 years in business this week. - [Digitally transform your business with Microsoft 365](https://www.opustech.co.uk/blog/digitally-transform-your-business-with-microsoft-365/): Adopt Microsoft’s four-phase framework for your digital transformation journey. Get in touch with Opus Technology to find out more. - [Six endpoint security challenges your business could face](https://www.opustech.co.uk/blog/six-endpoint-security-challenges-your-business-could-face/): In this blog we discuss endpoint security, and some of the security challenges that businesses could face in today’s mobile world. - [How to deliver a winning higher education communications strategy](https://www.opustech.co.uk/blog/how-to-deliver-a-winning-higher-education-communications-strategy/): %%excerpt%% - [How Opus is supporting local council communication strategies across the UK](https://www.opustech.co.uk/blog/how-opus-is-supporting-local-council-communication-strategies-across-the-uk/): In this article, discover how Opus helps local councils to define and implement winning communication strategies. - [Beat the challenges to digital transformation in the legal sector](https://www.opustech.co.uk/blog/beat-the-challenges-to-digital-transformation-in-the-legal-sector/): We help you to develop your own strategy for what your digital transformation roadmap should look like. - [Opus Awarded 2nd ServiceMark Accreditation by ICS](https://www.opustech.co.uk/blog/opus-awarded-2nd-servicemark-accreditation-by-ics/): We are proud to announce that we have been awarded our 2nd ServiceMark Accreditation with the Institute of Customer Service for a further 3 years. - [3 Essential Steps For Planning Your Journey To The Cloud](https://www.opustech.co.uk/blog/3-essential-steps-for-planning-your-journey-to-the-cloud/): Like many journeys, the most successful cloud migrations are well planned. In this article, discover how to plan your path to the cloud. - [Do you know what unified communications solution you really need?](https://www.opustech.co.uk/blog/do-you-know-what-unified-communications-solution-you-really-need/): Discover four questions you can use to self-qualify your requirements and identify the unified communications solution your business needs. - [Five reasons moving to the cloud can accelerate digital transformation](https://www.opustech.co.uk/blog/five-reasons-moving-to-the-cloud-can-accelerate-digital-transformation/): Find out five key reasons why moving to the cloud can accelerate your digital transformation. - [The role of WhatsApp and Social Media in the Contact Centre](https://www.opustech.co.uk/blog/the-role-of-whatsapp-and-social-media-in-the-contact-centre/): Customer service is changing. Learn about the growing role of WhatsApp and social media in the contact centre. - [Six ways Azure Virtual Desktop (AVD) can improve your security posture](https://www.opustech.co.uk/blog/six-ways-azure-virtual-desktop-avd-can-improve-your-security-posture/): In this blog, we look at the six ways Azure Virtual Desktop can improve your security posture. Get in touch with Opus Technology to find out more. - [Opus wins UC Cloud Award at Virtual1 Partner Event](https://www.opustech.co.uk/blog/opus-wins-virtual1-partner-award/): Opus were delighted to be presented with the UC Cloud Award, at last night’s Virtual1's Future Connect partner event. - [Our Mobile Sales Director reveals what we do for our mobile clients](https://www.opustech.co.uk/blog/our-mobile-sales-director-reveals-what-we-do-for-our-mobile-clients/): Mobile Sales Director Juliette Lee reveals what we do for our mobile clients and why they choose Opus for their business mobile services. - [Hybrid Working Cyber Security [Download]](https://www.opustech.co.uk/blog/hybrid-working-cyber-security-download/): Find out how to keep your business safe from anywhere, on any device with our guide to hybrid working cyber security. - [Interview with Ethical Hacker and IT Security Lead](https://www.opustech.co.uk/blog/interview-with-ethical-hacker-and-it-security-lead/): Zero Trust explained. We interview our very own ethical hacker and IT Security Lead David Higgs on Zero Trust and a number of cyber security topics. - [What is Zero Trust and why is it so important?](https://www.opustech.co.uk/blog/what-is-zero-trust-and-why-is-it-so-important/): Download our Zero Trust guide to find out what it is and why it's so important for businesses to look to adopt this methodology. - [Guide to SD-WAN cloud connectivity](https://www.opustech.co.uk/blog/guide-to-sd-wan-cloud-connectivity/): A guide to SD-WAN cloud connectivity and how to transform your essential network connections through the power of the cloud. - [Is your mobile estate being managed correctly?](https://www.opustech.co.uk/blog/is-your-mobile-estate-being-managed-correctly/): Mobile Sales Director Juliette Lee reveals what effective mobile estate management looks like and how to manage your mobile estate better. - [Why choosing the right technology partner makes upgrading your Mitel estate easier](https://www.opustech.co.uk/blog/why-choosing-the-right-technology-partner-makes-upgrading-your-mitel-estate-easier/): When it comes to upgrading your Mitel estate, we take a look at why choosing the right technology partner is so important. - [Picking up the phone with Opus’ Mobile Sales Director, Juliette Lee](https://www.opustech.co.uk/blog/picking-up-the-phone-with-opus-mobile-sales-director-juliette-lee/): What does mobile telecoms look like today? How does it challenge your existing mobile estate and why is Opus the right partner to help you adapt? - [Ten Questions to Ask Yourself When Reviewing Your Contact Centre](https://www.opustech.co.uk/blog/ten-questions-to-ask-yourself-when-reviewing-your-contact-centre/): Discover the ten questions you should be asking yourself and your provider when reviewing your contact centre technologies. - [Transform your business with Tech-as-a-Service](https://www.opustech.co.uk/blog/transform-your-business-with-tech-as-a-service/): At Opus we advise many organisations of all sizes to consider shifting to a Tech-as-a-Service subscription model for their IT consumption. - [Three ways Microsoft Teams will help you embrace hybrid working](https://www.opustech.co.uk/blog/three-ways-microsoft-teams-will-help-you-embrace-hybrid-working/): Discover three ways Microsoft Teams will help you to embrace hybrid working and other key considerations to make the most of your technology. - [Should I accept a LinkedIn invite from a stranger?](https://www.opustech.co.uk/blog/should-i-accept-a-linkedin-invite-from-a-stranger/): Our information security lead at Opus talks about why you need to be vigilant when accepting LinkedIn requests from strangers. - [Hybrid challenges to traditional telephony: how should you adapt?](https://www.opustech.co.uk/blog/hybrid-challenges-to-traditional-telephony-how-should-you-adapt/): The hybrid working model challenges traditional telephony. Review your existing systems to ensure they meet your employees’ needs — wherever they’re based. - [Omni-channel v Multi-channel](https://www.opustech.co.uk/blog/omni-channel-v-multi-channel/): We take a look at the benefits of Omni-channel v Multi-channel in the contact centre solution when looking to deliver a seamless customer experience - [Stay connected with these hybrid working communication systems](https://www.opustech.co.uk/blog/stay-connected-with-these-hybrid-working-communication-systems/): A successful hybrid working communication system is underpinned by a clear strategy aligned with your organisation’s business objectives. - [Business continuity in a changing world](https://www.opustech.co.uk/blog/business-continuity-in-a-changing-world/): We have prepared this guide specifically to help our Mitel customers prepare for business continuity in a changing world. Download it today. - [Five essentials for informal contact centre success](https://www.opustech.co.uk/blog/five-essentials-for-informal-contact-centre-success/): Read about five essentials for informal contact centre success that could seamlessly be added to help boost your efficiency and customer experience. - [Does your business have an informal Contact Centre?](https://www.opustech.co.uk/blog/does-your-business-have-an-informal-contact-centre/): Does your business have an informal contact centre? Find out the key questions to ask yourself. - [Businesses Set to Embrace Hybrid Working According to the BBC](https://www.opustech.co.uk/blog/businesses-set-to-embrace-hybrid-working-according-to-the-bbc/): According to an article from the BBC, 43 of the 50 biggest employers in the UK are set to continue home working. - [Highlights from our 8x8 ‘Operate from Anywhere’ Webinar](https://www.opustech.co.uk/blog/highlights-from-our-8x8-operate-from-anywhere-webinar/): Read the highlights from our 8x8 Operate from Anywhere briefing on how hybrid working is now becoming the way we will work into the future. - [From UC to Contact Centre – Are you ready to boost your informal contact centre productivity?](https://www.opustech.co.uk/blog/from-uc-to-contact-centre-are-you-ready-to-boost-your-informal-contact-centre-productivity/): If you're still only offering single channel UC within your business, why should you consider changing to a contact centre solution? --- ## Resources - [IT Infrastructure Management](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-infrastructure-management/): IT Infrastructure management is the process of keeping an businesses IT infrastructure, hardware, data, operating systems, networks and communications and applications running smoothly. - [Virtual Server](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-virtual-server/): A virtual server, also known as a virtual machine, is a software-based emulation of a physical computer. It runs independently within a virtualised environment on a physical server, allowing multiple virtual servers to share resources efficiently. - [Two Factor Authentication (2FA)](https://www.opustech.co.uk/knowledge-hub/it/what-is-two-factor-authentication/): Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. The goal of 2FA is to add an extra layer of security beyond the traditional username and password combination. - [Threat Protection](https://www.opustech.co.uk/knowledge-hub/it/what-is-threat-protection/): Threat protection refers to a set of security measures and technologies designed to detect, prevent and respond to various cyber security threats that can compromise the integrity, confidentiality and availability of information systems and data. - [Teams](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-teams/): Microsoft Teams is a collaboration platform developed by Microsoft as part of its Microsoft 365 suite of productivity tools. Integrating various communication and collaboration features to facilitate seamless interaction among team members. - [SoGEA](https://www.opustech.co.uk/knowledge-hub/it/what-is-sogea/): SoGEA (Single Order Generic Ethernet Access) broadband is a type of internet connection that provides high-speed access to the internet using fibre-optic technology and does not include a traditional landline phone service. - [Sharepoint](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-sharepoint/): Microsoft SharePoint is a cloud collaboration platform integrated with Microsoft 365. It is used for storing, organising, sharing, and accessing information from any device with a web browser. - [Zero Trust Security](https://www.opustech.co.uk/knowledge-hub/it/what-is-zero-trust-security/): Zero Trust security represents a comprehensive IT security model that mandates rigorous identity verification for every individual and device seeking access to resources within a private network. - [Server](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-server/): A server is a computer or system that is dedicated to managing and facilitating network resources and services. It provides functionality or services to other computers known as clients within the same network. - [SD-WAN](https://www.opustech.co.uk/knowledge-hub/it/sd-wan/): SD-WAN, short for Software-Defined Wide Area Network, is a virtual architecture designed to empower enterprises with the flexibility to utilise various transport services. - [Software as a Service (SaaS)](https://www.opustech.co.uk/knowledge-hub/it/what-is-software-as-a-service/): Software as a Service (SaaS) is a cloud computing model that delivers software applications over the internet on a subscription basis. With SaaS, users can access the software and its features through a web browser. - [Remote Backup](https://www.opustech.co.uk/knowledge-hub/it/what-is-remote-backup/): Remote backup, also known as online or cloud backup, involves securely storing data on an offsite server or cloud platform using the internet. - [Ransomware](https://www.opustech.co.uk/knowledge-hub/it/what-is-ransomware/): Ransomware is a type of malicious software (malware) designed to encrypt a user's files or lock them out of their computer system, rendering the data inaccessible. Cybercriminals then demand a ransom, usually in the form of cryptocurrency. - [Phishing](https://www.opustech.co.uk/knowledge-hub/it/phishing/): Phishing is a type of cyber attack in which attackers use deceptive techniques to trick individuals into providing sensitive information, such as login credentials, personal details or financial information. - [Outsourced IT](https://www.opustech.co.uk/knowledge-hub/it/what-is-outsourced-it/): Outsourced IT refers to the practice of delegating an organisation's IT support and strategy to an Managed Service Provider. This can include services such as network management, technical support, cybersecurity, software development, and other IT-related functions. - [Network as a Service (NaaS)](https://www.opustech.co.uk/knowledge-hub/it/what-is-network-as-a-service/): NaaS stands for Network as a Service, a cloud computing model that delivers networking services over the internet. With NaaS, businesses can subscribe to and consume networking services on a pay-as-you-go basis, similar to other cloud-based services. - [Mimecast](https://www.opustech.co.uk/knowledge-hub/it/what-is-mimecast/): Mimecast's cloud cybersecurity services safeguard essential communications, individuals and data across email, data, and web platforms, ensuring the security of vital information. - [Microsoft Solutions Partner](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-solutions-partner/): Microsoft Solutions Partners possess extensive technical capabilities, a commitment to skill development and training, and a proven track record of successfully delivering solutions in specific Microsoft Cloud solution areas. - [Microsoft Exchange](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-exchange/): Microsoft Exchange is a messaging and collaborative platform developed by Microsoft. It provides a set of applications and services for email, calendaring, task management, contact management, and more. - [Microsoft 365](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-365/): Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services provided by Microsoft. It integrates several applications and services to empower users with a unified platform for communication, collaboration, and productivity. - [Managed Service Provider (MSP)](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-managed-service-provider/): A Managed Service Provider (MSP) is a third-party company that delivers a range of IT services and support to businesses, typically on a subscription or outsourcing model. - [Managed Service Security Provider (MSSP)](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-managed-service-security-provider/): A Managed Security Service Provider (MSSP) is a specialised third-party company that offers comprehensive cybersecurity services to organisations. - [Managed IT](https://www.opustech.co.uk/knowledge-hub/it/what-is-managed-it/): Managed IT is when a business chooses to outsourcing their IT infrastructure, support, services, and systems to a third-party provider, known as a Managed Service Provider (MSP). - [Managed Cloud](https://www.opustech.co.uk/knowledge-hub/it/what-is-managed-cloud/): Managed Cloud is a cloud computing service model where a third-party provider takes responsibility for the management, security, and optimisation of cloud infrastructure on behalf of the client. - [Malware](https://www.opustech.co.uk/knowledge-hub/it/what-is-malware/): Malware is typically any software specifically designed to harm, exploit, or compromise computer systems, networks, or user devices. - [IT Strategy](https://www.opustech.co.uk/knowledge-hub/it/what-is-an-it-strategy/): An IT strategy refers to a comprehensive plan outlining how organisations use information technology to achieve its business objectives. - [IT Service Desk](https://www.opustech.co.uk/knowledge-hub/it/what-is-an-it-service-desk/): An IT service desk, also known as a help desk, serves as a centralized point of contact within an organization, providing support and assistance to end-users facing IT-related issues or service requests. - [IT Outsourcing](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-outsourcing/): IT outsourcing refers to the practice of contracting out certain information technology functions or services to external service providers. - [IT Infrastructure](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-infrastructure/): IT infrastructure refers to the collection of hardware, software, networks, facilities, and other components that support the overall operation and functionality of an organisation's IT environment. - [IT Governance](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-governance/): IT Governance refers to the framework of policies, processes and decision-making structures that guide and ensure the effective and efficient use of information technology (IT) within an organisation. - [IT Glue](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-glue/): IT Glue is a cloud-based IT documentation platform designed to help managed service providers (MSPs) and IT professionals organise, centralise and streamline their IT documentation. - [IT Consultancy](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-consultancy/): IT consultancy refers to the professional service provided by experts in the field of information technology. - [Infrastructure as a Service](https://www.opustech.co.uk/knowledge-hub/it/what-is-infrastructure-as-a-service/): Infrastructure as a Service (IaaS) is a cloud computing model that provides virtualised computing resources over the internet. - [Hybrid Backup](https://www.opustech.co.uk/knowledge-hub/it/what-is-hybrid-backup/): Hybrid backup refers to a data backup strategy that combines elements of both local (on-premises) and cloud-based backup solutions. - [Firmware](https://www.opustech.co.uk/knowledge-hub/it/what-is-firmware/): Firmware is a software that is embedded in electronic devices to control and manage the device's specific hardware. - [Firewalls](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-firewall/): A firewall is a network security system designed to monitor, control, and manage incoming and outgoing network traffic based on predetermined security rules. - [Exclaimer](https://www.opustech.co.uk/knowledge-hub/it/what-is-exclaimer-emails-signature-software/): Exclaimer ensures compliant Exchange signatures across various devices. It seamlessly incorporates signatures into all emails processed through Exchange, regardless of the email client or the device used. - [Ethernet](https://www.opustech.co.uk/knowledge-hub/it/what-is-ethernet/): Ethernet is a widely used technology for connecting computers, servers, routers, switches, and other network devices within a local area network (LAN) or, more broadly, in a larger network infrastructure. - [Enterprise Mobility Management (EMM)](https://www.opustech.co.uk/knowledge-hub/it/what-is-enterprise-mobility-management/): Enterprise Mobility Management (EMM) is a set of technologies, processes, and policies designed to manage and secure mobile devices, networks, and apps within a business. - [Endpoint Protection](https://www.opustech.co.uk/knowledge-hub/it/what-is-endpoint-protection/): Endpoint protection involves safeguarding devices such as workstations, servers, and other susceptible devices equipped with a security client from potential malicious threats and cyberattacks. - [Email Security](https://www.opustech.co.uk/knowledge-hub/it/what-is-email-security/): Email security involves implementing measures to safeguard email communication systems from cyber threats and unauthorised access. - [Edge Security](https://www.opustech.co.uk/knowledge-hub/it/what-is-edge-security/): Edge security is focused on protecting the entry and exit points of a network, where data traffic enters or leaves an organisation. - [Dynamics 365](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-dynamics-365/): Microsoft Dynamics 365 is a suite of intelligent business applications, integrating Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to optimise overall business operations through AI-driven insights. - [Defender](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-defender/): Microsoft Defender is a comprehensive antivirus and anti-malware software designed to provide real-time protection against various threats such as viruses, malware, spyware, and other malicious software. - [Dark Web Monitoring](https://www.opustech.co.uk/knowledge-hub/it/what-is-dark-web-monitoring/): Dark Web Monitoring proactively searches and closely monitors information circulating on the dark web. This involves identifying compromised or leaked data, including stolen passwords, credentials, IP, and other highly sensitive information. - [Cyber Security Audit](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-cyber-security-audit/): A cyber security audit systematically reviews an organisation's information systems, processes and policies to assess cybersecurity measures. The goal is to identify vulnerabilities, assess compliance with security standards and ensure that protective measures are in place. - [Cyber Security](https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-security/): Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. - [Cyber Essentials Plus](https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-essentials-plus/): Cyber Essentials Plus involves a two-step process: initiating the online assessment and undergoing a subsequent technical systems audit by an accredited assessor. - [Cyber Essentials](https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-essential/): Cyber Essentials is a robust, government-endorsed initiative designed to safeguard businesses of all sizes from a diverse range of common cyber threats. - [Cloud Migration](https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-migration/): Cloud computing is a technology paradigm that provides computing services over the internet, eliminating the need for physical hardware ownership. The benefits of cloud computing are substantial. - [Cloud Computing](https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-computing/): Cloud computing is a technology paradigm that provides computing services over the internet. - [Cloud Backup](https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-backup/): Cloud backup refers to the practice of securely storing copies of important data and files in an offsite server or data centre hosted by a third-party service provider. - [Cisco Meraki Networking](https://www.opustech.co.uk/knowledge-hub/it/what-is-cisco-meraki-networking/): Cisco Meraki is a cloud-managed networking platform that includes wireless access points, security appliances, cloud-managed switches, SD-WAN solutions, endpoint management, security cameras, and location analytics. - [Business Continuity Plan (BCP)](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-business-continuity-plan/): Business continuity planning refers to an organisation's capability to maintain critical functions, operations, and services during and after disruptions or emergencies. It involves strategic planning to ensure a swift and effective response to unforeseen events. - [Disaster Recovery](https://www.opustech.co.uk/knowledge-hub/it/what-is-disaster-recovery/): Disaster recovery encompasses a comprehensive set of strategies and processes geared towards the swift and efficient restoration of IT systems, data, and operations following a disruptive event. - [Backup](https://www.opustech.co.uk/knowledge-hub/it/what-is-secure-backup/): Secure backup systematically and securely copies and stores data to prevent loss and facilitate recovery in case of accidental deletion, data corruption, hardware failure, or other unforeseen events. - [Azure Virtual WAN](https://www.opustech.co.uk/knowledge-hub/it/what-is-azure-virtual-wan/): Azure Virtual WAN is a networking service provided by Microsoft Azure, offering a streamlined and automated solution for connecting branch offices, data centres, and the Azure cloud. - [Azure Virtual Desktop (AVD)](https://www.opustech.co.uk/knowledge-hub/it/what-is-azure-virtual-desktop/): Azure Virtual Desktop is a cloud-based desktop and application virtualisation service. It enables users to access a virtualised Windows experience from virtually any device, enabling a flexible and scalable approach to desktop computing. - [Azure](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-azure/): Microsoft Azure is a comprehensive cloud computing platform and service. It delivers an extensive range of cloud services, empowering businesses to build, deploy, and manage applications and services through Microsoft's global network of data centres. - [Active Directory](https://www.opustech.co.uk/knowledge-hub/it/what-is-active-directory/): Active Directory (AD) is a directory service developed by Microsoft that functions as a centralised and standardised system for managing and organising information about network resources, such as computers, users, groups, printers, applications, and other devices. - [Acronis](https://www.opustech.co.uk/knowledge-hub/it/what-is-acronis-backup/): Acronis Backup is designed to safeguard critical data, applications, and systems from data loss, cyber threats, and other disasters. - [WiFi Calling](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-wifi-calling/): WiFi calling enables users to make and receive phone calls over a WiFi network rather than relying on a cellular network. This technology is especially useful in situations where cellular signal strength is weak or unavailable, but a stable WiFi connection is present. - [Visual Voicemail](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-visual-voicemail/): Visual voicemail is a feature available on many smartphones that provides a visual interface for accessing voicemail messages. Unlike traditional voicemail systems, visual voicemail enables users to view their voicemails on their device's screen. - [Teams Phone Mobile](https://www.opustech.co.uk/knowledge-hub/mobile/what-are-the-features-of-teams-phone-mobile/): Microsoft Teams Phone Mobile enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, and is exclusively available on EE. - [Talk Time](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-talk-time/): Talk time refers to the total duration or amount of time a mobile phone can be used for voice calls on a fully charged battery. It represents the maximum time a user can spend making or receiving phone calls before the battery is depleted. - [SIM lock](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-sim-lock/): A SIM lock is a restriction placed on a mobile phone by the device's carrier or service provider. When a phone is SIM-locked, it can only be used with a SIM card from the carrier that imposed the lock. - [Mobile Signal Strength](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-signal-strength/): Mobile signal strength refers to the measurement of the wireless signal's power or intensity received by a mobile device from a cellular network. - [Service Provider](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-service-provider/): A mobile service provider offers mobile communication services to users. These services include voice calling, text messaging, and data connectivity through mobile devices. - [Service Plan](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-business-mobile-service-plan/): A business mobile service plan, often referred to simply as a mobile plan or phone plan, is a subscription-based service offered by mobile network operators to customers for using their mobile devices, such as smartphones or tablets. - [PAC Code](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-pac-code/): A PAC (Porting Authorisation Code) is a unique code provided by your current mobile network operator when you want to switch your mobile number to a different network. - [PUK Code](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-puk-code/): A Personal Unlocking Key (PUK) code is a unique code assigned to a mobile phone's SIM card. It is used to unlock the SIM card if it becomes locked due to multiple incorrect PIN entries. - [Multi Network SIM](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-multi-network-sim/): Multi-network SIM cards offer a solution by accessing multiple or all the available networks within a given area. Unlike traditional single-network SIM cards, they are not bound to a specific network. - [Mobile Phone Contract](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-phone-contract/): A mobile phone contract, often referred to as a mobile phone plan or contract plan, is a subscription-based agreement between a mobile service provider and a customer. - [Mobile Network](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-network/): A mobile network enables mobile devices to communicate wirelessly with each other and connect to the internet, allowing users to make calls, send messages, and access various online services. - [Mobile Voice Recording (MVR)](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-voice-recording-mvr/): MVR is a a network-based mobile voice recording service developed by industry leaders EE plays a crucial role in meeting regulatory requirements outlined by the FCA, the Dodd-Frank Act, and the MiFID directive. - [Mobile Threat Defense (MTD)](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-threat-defense/): Mobile Threat Defense (MTD) tools are specialised security tools created to identify and shield mobile devices from cyber threats. These tools assess app traits, respond to threats instantly, and offer visibility into the risk level of all connected devices. - [Mobile Security](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-security/): Mobile security involves safeguarding wireless computing devices from threats like malware, theft, and data breaches. - [Mobile Device Management (MDM)](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-device-management-mdm/): Mobile Device Management (MDM) is a type of software solution that allows organisations to manage and control mobile devices such as smartphones and tablets used by their employees. - [Mobile Carrier](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-carrier/): A mobile carrier, also known as a wireless carrier, mobile operator, or telecommunications service provider, is a company that provides mobile communication services to users. - [Mobile Application Management (MAM)](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-application-management-mam/): Mobile Application Management (MAM) refers to the set of processes and technologies used by organisations to control and secure the lifecycle of mobile applications (apps) on users' devices. - [Microsoft Intune](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-microsoft-intune/): Microsoft Intune is a cloud-based service that falls under the category of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions. - [iOS](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-ios/): iOS is the iPhone operating system crafted for compatibility with Apple's multitouch devices. This mobile operating system facilitates input through direct manipulation and recognises a range of user gestures, including pinching, tapping, and swiping. - [Internet of Things](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-the-internet-of-things-iot/): The Internet of Things (IoT) refers to the network of interconnected physical devices or "things" that communicate and exchange data with each other through the internet. - [International Roaming](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-international-roaming/): International roaming allows mobile phone users to make and receive calls, send text messages, and use data services while traveling outside their home country. When overseas, their device connects to a foreign mobile network. - [IMEI number](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-imei-number/): An IMEI number is a unique 15-digit number that serves as a distinct identifier for mobile phones. The IMEI number is assigned to each device by the device manufacturer and is used to track and identify mobile devices on cellular networks. - [Handset](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-handset/): A mobile handset is a portable electronic device used for wireless communication. It is a key component of the mobile communication system and allows users to make and receive phone calls, send text messages, and access mobile services. - [eSIM](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-an-esim/): An eSIM, or embedded SIM, is a type of SIM card that is embedded directly into a device, such as a smartphone, tablet, or smartwatch, eliminating the need for a physical, removable SIM card. - [Mobile Data](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-data-and-how-does-it-work/): Mobile data is the wireless transmission of digital information between mobile devices and the internet or other networks. This enables users to access the internet and communicate through applications on their mobile devices without requiring a fixed physical connection. - [Dual Sim Card](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-dual-sim-card/): A dual SIM card refers to a mobile device or phone that is equipped with two SIM card slots, allowing the device to support and operate with two separate SIM cards simultaneously. - [Coverage](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-network-coverage/): Mobile network coverage refers to the geographical extent or reach of a mobile telecommunications network, indicating the areas where mobile devices can connect to and utilise the services provided by the network. - [Calling Plan](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-calling-plan/): A mobile calling plan, also known as a mobile phone plan or mobile service plan, is a subscription-based service offered by a telecommunications provider that allows users to make voice calls, send text messages, and use data on their mobile devices. - [Bluetooth](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-bluetooth/): Bluetooth is a technology that enables devices to communicate wirelessly. Operating on short-range radio frequency, any device equipped with Bluetooth can communicate as long as it remains within the specified distance. - [Android](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-an-android-mobile-device/): An Android mobile device refers to a smartphone, tablet, or other portable device that runs on the Android operating system (OS). Android is a mobile operating system and one of the most widely used operating systems for mobile devices globally. - [Airtime](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-airtime/): Mobile airtime refers to the amount of time for which a mobile phone user can make voice calls, send text messages, or use data services on their device. As users make calls or send texts, the corresponding amount of airtime is deducted from their prepaid balance. - [5G](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-5g/): 5G is the 5th generation mobile network. 5G delivers higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users. - [4G](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-4g/): 4G is the fourth generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 5G. - [3G](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-3g/): 3G is the third generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 4G and 5G. - [GPRS](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-gprs/): GPRS, or General Packet Radio Service, was a notable advancement in mobile data services within the context of 2.5G technology. It was an improvement over traditional circuit-switched data services utilised in 2G networks. - [2G](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-2g/): Launched in 1991, 2G transitions analogue to digital communication standards. Although both 1G and 2G employ digital signalling to link radio towers with the broader mobile infrastructure, 2G introduces digital data services for mobile devices. - [VoIP](https://www.opustech.co.uk/knowledge-hub/telecoms/what-is-voip-telephony/): Voice over Internet Protocol (VoIP) telephony is a technology that enables voice communication and multimedia sessions over the internet rather than traditional telephone networks. --- # # Detailed Content ## Pages ### VIP Mobile Plan for Business Travellers > The Opus VIP mobile plan is the best mobile plan for business travellers. Fixed cost, no roaming charges, global coverage, and 100GB high-speed data included. - Published: 2025-05-22 - Modified: 2025-05-22 - URL: https://www.opustech.co.uk/mobile/vip-mobile-plan-for-business-travellers/ BUSINESS MOBILE SOLUTIONSVIP MOBILE PLANS FOR BUSINESS TRAVELLERSFixed monthly cost, no roaming charges and global coverage. The Opus VIP mobile plan for business is a fixed cost contract for frequent business travellers The Opus VIP mobile plan is a premium business mobile contract with fixed international roaming charges. It operates on tier 1 UK Networks and is designed for frequent business travellers, teams on the go, and anyone who needs seamless global coverage. One fixed monthly cost gives you everything, with no overages, no roaming charges, and no limits. The benefits of our mobile plan designed for business travellers Predictable costs Fixed monthly pricing withno hidden fees No stressEliminates the need to monitor usage and manage plans Unlimited roamingUnlimited means unlimited even abroad Peace of mind No unexpected bill shock for employees and the business Tired of roaming charges? Here's the best mobile plan for business travellers Business travellers always get stung with expensive roaming costs as the tariffs they are on don’t accommodate this. If you're travelling in the USA, for example, you'll be paying circa £6 per day for roaming or £2 per day in the EU. This soon adds up and goes unnoticed until your monthly bill arrives. Even if your standard tariff includes a daily roaming allowance, you'll likely be restricted to 25GB. The Opus VIP tariff which we regard as the best mobile plan for business travellers gives you 100GB of high-speed global data with no restrictions. Global business travel without excessive charges and roaming... --- ### 8x8 vs Mitel > Five9 vs Mitel Contact Centres. Who is the CCaaS leader and what features and functionality do Five9 and 8x8 excel in? - Published: 2025-04-02 - Modified: 2025-04-02 - URL: https://www.opustech.co.uk/8x8-vs-mitel/ CCAAS PLATFORM COMPARISON8x8 vs MITEL CONTACT CENTRESWhich of these contact centre platforms is best suited to your business needs? 8x8 vs Mitel contact centre platform comparison Both 8x8 and Mitel contact centre platforms are equipped with powerful features designed to enhance customer service operations, making them leading providers in the CCaaS space. Both solutions offer core functionalities such as inbound and outbound calling, call routing, interactive voice response (IVR), and call recording. They also support omni channel communication, enabling seamless engagement across voice, email, chat, and social media channels. Opus is a trusted 8x8 partner and a Mitel Platinum partner in the UK. What are the main differences between Five9 and Mitel? Five9 Contact Centres Why choose a 8x8 contact centre? 8×8 offers an AI-enabled, omnichannel cloud contact centre solution aimed at empowering agents and enhancing customer engagement across various communication channels. Key 8×8 contact centre features include: Omnichannel SupportFacilitates seamless interactions across voice, chat, email, and social media, ensuring consistent customer experiences. AI EnhancementsUtilises artificial intelligence to provide intelligent routing and virtual assistants, improving response times and customer satisfaction. Unified CommunicationsIntegrates contact centre functionalities with broader communication tools, fostering collaboration within the organisation. 8×8’s recent platform enhancements include AI-generated post-meeting summaries and action items, as well as AI summarisation for speech analytics, further improving productivity and efficiency. Talk to us about 8x8 Mitel Contact Centres Why choose a Mitel contact centre? Mitel offers a range of communication solutions including contact centre applications designed to enhance the customer experience. Mitel... --- ### 8x8 vs Five9 > 8x8 vs Five9 contact centres offer a wide range of features and functionality but there are some key differences. - Published: 2025-03-28 - Modified: 2025-04-02 - URL: https://www.opustech.co.uk/8x8-vs-five9/ CCAAS PLATFORM COMPARISON8x8 vs FIVE9 CONTACT CENTRESWhich of these contact centre platforms is best suited to your business needs? 8x8 vs Five9 contact centre platform comparison Both 8x8 and Five9 contact centres offer robust omnichannel and AI-powered functionalities designed to enhance workflows, improve first-contact resolution rates, elevate the agent experience, and automate complex business processes. If you’re seeking a technology-agnostic partner with extensive experience and exceptional customer service, Opus is your ideal choice. As the leading 8x8 partner in the UK and also the EMEA partner of the year for Five9, Opus are well versed in both these platforms and are technology agnostic. What are the main differences between 8x8 and Five9? 8X8 Contact Centres Why choose a 8x8 contact centre? 8x8 offers a cloud-based contact centre solution that leverages artificial intelligence to empower agents and enhance customer engagement across multiple communication channels. Key 8x8 contact centre features include:Comprehensive Channel Support Enables smooth interactions via voice, chat, email, and social media, ensuring a unified customer experience. AI-Driven ToolsEmploys artificial intelligence for intelligent call routing and virtual assistance, leading to quicker responses and higher customer satisfaction. Integrated CommunicationsCombines contact centre capabilities with broader communication tools, promoting internal collaboration. Recent updates to the 8x8 platform include AI-generated summaries and action items post-meetings, as well as AI-powered speech analytics, further boosting productivity and efficiency. Talk to us about 8x8 Five9 Contact Centres Why choose a Five9 contact centre? Five9 is a fast-growth, AI-infused cloud-based contact centre solution serving all sizes of organisations. It... --- ### Five9 vs Mitel > Five9 vs Mitel Contact Centres. Who is the CCaaS leader and what features and functionality do Five9 and 8x8 excel in? - Published: 2025-03-27 - Modified: 2025-04-02 - URL: https://www.opustech.co.uk/five9-vs-mitel/ CCAAS PLATFORM COMPARISONFIVE9 vs MITEL CONTACT CENTRESWhich of these contact centre platforms is best suited to your business needs? Five9 vs Mitel contact centre platform comparison Both Five9 and Mitel contact centres are equipped with powerful features designed to enhance customer service operations and both of them are leading providers in the CCaaS space. Both platforms deliver core functionalities such as inbound and outbound calling, call routing, interactive voice response (IVR), and call recording. They support omni channel communication, enabling seamless engagement across voice, email, chat, and social media channels. If you are looking to work with a technology agnostic partner with extensive experience and outstanding customer service levels, you've come to the right place. Opus are the leading Five9 partner in EMEA and also a Mitel Platinum partner in the UK. What are the main differences between Five9 and Mitel? Five9 Contact Centres Why choose a Five9 contact centre? Five9 is a fast-growth, global CCaaS provider supporting hundreds of thousands of agents. They deliver a comprehensive suite of AI-infused inbound, outbound and multichannel contact centre solutions that take advantage of AI from self-service to agent to supervisor. Key Five9 contact centre features include: Genius AIIs a comprehensive suite of artificial intelligence solutions that integrates conversational and generative AI technologies to automate processes, enhance agent performance, and deliver personalised customer interactions within contact centres. Agent Call ScriptingProvides agents with live transcriptions that use AI to deliver scripts tailored to each interaction’s purpose while ensuring consistent, effective and personalised communication. Advanced... --- ### Five9 vs 8x8 > Five9 vs 8x8 Contact Centres.Who is the leader in providing CCaaS? What does each platform excel in? - Published: 2025-03-26 - Modified: 2025-04-03 - URL: https://www.opustech.co.uk/five9-vs-8x8/ CCAAS PLATFORM COMPARISONFIVE9 vs 8x8 CONTACT CENTRESWhich of these contact centre platforms is best suited to your business needs? Five9 vs 8x8 contact centre platform comparison Both Five9 and 8x8 contact centres are equipped with powerful features designed to enhance customer service operations. Both of these platforms provide robust omni-channel and AI powered contact centre functionality equipped with tools designed to enhance workflows, improve FCR, elevate the agent experience, and automate complex business processes. If you are looking to work with a technology agnostic partner with extensive experience and outstanding customer service levels, you've come to the right place. Opus are the leading Five9 partner in EMEA and also the #1 8x8 partner in the UK. What are the main differences between Five9 and 8x8? Five9 Contact Centres Why choose a Five9 contact centre? Five9 is a fast-growth, AI-infused cloud-based contact centre solution serving all sizes of organizations. It delivers a comprehensive suite of inbound, outbound, and multichannel features that take advantage of AI from self-service to agent to supervisor. Key Five9 contact centre features include:Genius AIIs a comprehensive suite of artificial intelligence solutions that integrates conversational and generative AI technologies to automate processes, enhance agent performance, and deliver personalised customer interactions within contact centres. Agent Call ScriptingProvides agents with live transcriptions that use AI to deliver scripts tailored to each interaction’s purpose while ensuring consistent, effective and personalised communication. Advanced AnalyticsOffers unmatched traditional contact centre reporting with AI-enabled data analysis to monitor real-time and historical performance metrics, aiding informed... --- ### Logo > %%excerpt%% - Published: 2025-03-13 - Modified: 2025-03-27 - URL: https://www.opustech.co.uk/logo/ BRAND CONSISTENCYLOGO FORMATSPlease ensure you use these versions Some of our brand elements OPUS is a registered trademark of Opus Business Systems Limited and its affiliates. Trade marks used on the Opus website, whether marked or unmarked, may be the registered or unregistered trade marks of Opus Business Systems Limited and its affiliates, and may not be used without written permission. Here are our official logos, please download the version you require. Please speak to the Marketing team if you need anything else. Red version download a jpeg download a png White version download a png Our brand colours Opus Red HEX #da2028RGB 218 32 40CMYK 6 96 86 1 Opus BlueHEX #062945RGB 6 41 69CMYK 100 80 47 54 Opus BlackHEX #010205 --- ### Carbon Reduction Services > Our carbon reduction consultants help you reduce emissions and optimise energy use with sustainable practices. - Published: 2025-03-06 - Modified: 2025-03-17 - URL: https://www.opustech.co.uk/carbon-reduction-services/ ENERGY SOLUTIONSCARBON REDUCTION SERVICESOur carbon reduction and sustainability services deliver tailored strategies, energy-efficient solutions and renewable options to lower carbon emissions. Carbon Reduction and Sustainability Solutions Our carbon reduction services help businesses to minimise their environmental impact by providing tailored strategies to lower carbon emissions and improve sustainability. Through energy-efficient solutions, renewable energy options, and detailed carbon footprint reporting, we can support you to track and reduce greenhouse gas emissions over time. Through a consultative approach, we identify opportunities for improvement, optimise energy use, and implement cost-effective measures to meet your sustainability goals and reduce your carbon footprint. Whether you're aiming to meet sustainability goals, improve energy performance, or achieve carbon neutrality, we are here to support your transition to a cleaner, more sustainable future. Sustainable energy solutions to reduce your carbon footprint We offer on-site generation and energy efficiency solutions as well as sustainability and Energy Savings Opportunity Scheme (ESOS) reporting services to benchmark and reduce your organisation's carbon emissions. Our comprehensive approach includes tailored renewable energy solutions such as solar, wind, and combined heat and power (CHP) systems, designed to reduce your reliance on traditional, carbon-intensive energy sources. In addition to reducing operational costs, we help your business monitor, manage, and optimise energy usage to ensure maximum efficiency. Our carbon reduction services cover these areas Energy ConsumptionWe monitor your energy consumption in real-time and optimise usage to ensure efficiency, reducing waste and lowering costs. Net ZeroWe support your journey to net zero by providing tailored solutions that reduce... --- ### Sales Hub Login > %%excerpt%% - Published: 2025-02-28 - Modified: 2025-02-28 - URL: https://www.opustech.co.uk/sales-hub-login/ SALES HUB LOGIN Find out more about how Opus can add value to your business Reigate Office London Court 39 London RoadReigateSurreyRH2 9AQView on map London Office 60 Cannon StreetLondonEC4N 6NPView on map Hitchin Office 2nd Floor Regal Chambers 49-51 BancroftHitchinHertfordshireSG5 1LLView on a map GET IN TOUCH --- ### Sales Hub > %%excerpt%% - Published: 2025-02-28 - Modified: 2025-04-07 - URL: https://www.opustech.co.uk/sales-hub/ SALES HUBTHE HOME OF THE OPUS SALES PLAYBOOK Search Search Delve into the sales playbook Find out more about how Opus can add value to your business Reigate Office London Court 39 London RoadReigateSurreyRH2 9AQView on map London Office 60 Cannon StreetLondonEC4N 6NPView on map Hitchin Office 2nd Floor Regal Chambers 49-51 BancroftHitchinHertfordshireSG5 1LLView on a map GET IN TOUCH --- ### Update Billing Card - Published: 2025-02-28 - Modified: 2025-02-28 - URL: https://www.opustech.co.uk/register/update-billing-card/ --- ### Edit Your Profile - Published: 2025-02-28 - Modified: 2025-02-28 - URL: https://www.opustech.co.uk/register/edit-your-profile/ --- ### Your Membership - Published: 2025-02-28 - Modified: 2025-02-28 - URL: https://www.opustech.co.uk/register/your-membership/ --- ### Welcome - Published: 2025-02-28 - Modified: 2025-02-28 - URL: https://www.opustech.co.uk/register/welcome/ Welcome! This is your success page where members are redirected after completing their registration. --- ### Register - Published: 2025-02-28 - Modified: 2025-02-28 - URL: https://www.opustech.co.uk/register/ --- ### Code of Practice > Our Code of Practice outlines our commitment to providing high-quality communication services, customer care, billing, and support for our customers. - Published: 2025-02-17 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/code-of-practice/ POLICIESCODE OF PRACTICEPart 1 - Code of Practice for Domestic and Small Business Customers Introduction to our Company and ServicesOpus Business Systems Ltd is an independent company that delivers communications services to domestic and small business customers. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. We will liaise with our suppliers to ensure that any problems with their services are resolved promptly. Purpose of this Code of PracticeThis code informs you about our products, services, customer-care policies and where to find information about our charges and terms and conditions. This Code of Practice is published on our website www. opustech. co. uk. Additional copies are available on request and free of charge to any domestic and small business customer. It is also available in alternative formats, e. g. large print. How to Contact UsPlease contact our Customer Service Team using one of the following:By Phone: 020 8545 8545Opening Hours 0830 -1730 Monday to Friday (excluding Bank Holidays)By Email: customerservices@opustech. co. ukBy Letter: Customer Services, Opus, 1st Floor, London Court, 39 London Road, Reigate RH2 9AQOr via our website: www. opustech. co. ukOur registered office address: 1st Floor, London Court, 39 London Road, Reigate RH2 9AQOur Commitment to YouWe are committed to giving you the highest quality of customer service. When we purchase our services from wholesale providers, we choose these providers carefully to ensure that you get a high-quality service. We make every reasonable effort... --- ### Microsoft 365 Backup > A dedicated cloud backup solution ensures that your Microsoft 365 is protected against accidental deletion or corruption. - Published: 2025-02-10 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/cyber-security/microsoft-365-backup/ CYBER SECURITY SERVICESMICROSOFT 365 BACKUP SOLUTIONSCloud backup solutions for Microsoft 365 designed to protect and retain your data. Opus provide a robust backup solution for both Microsoft 365 and Google Workspace Whilst Microsoft 365 offers limited protection against hardware failures, it doesn’t fully cover user errors, malicious attacks, or data loss. A dedicated Microsoft 365 cloud backup solution ensures that your Microsoft 365 data is regularly backed up, can be easily restored when needed, and is protected against accidental deletion or corruption. Our Microsoft 365 backup solution is designed to seamlessly integrate with your existing Microsoft 365 environment Our market leading solution will securely copy and store your Microsoft 365 data, such as emails, files, contacts, and calendars, in a separate and secure location outside of Microsoft’s cloud environment. Acronis is our chosen backup solution, it backs up Microsoft 365 data directly to Acronis Cloud Storage to ensure that your data remains protected even if your Microsoft 365 environment is compromised. We partner with the following vendors Our Microsoft 365 backup solutions include automated daily backups Automated backups on a regular schedule ensures continuous and consistent data loss protection. Users can efficiently locate and restore specific data using advanced search capabilities, ensuring the data recovery process is quick and hassle-free. Granular restore options within our backup solutions ensure minimal downtime and enables users to quickly regain access to important information when they need it. Within these settings there is the ability to recover individual items, emails, or entire mailboxes fast.... --- ### Security Awareness Training > Security awareness training empowers your team with the knowledge and skills to identify and respond to cyber threats and mitigating risks. - Published: 2025-02-07 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/cyber-security/security-awareness-training/ CYBER SECURITY SERVICESSECURITY AWARENESS TRAININGSecurity awareness training equips your staff with the knowledge and skills to identify and respond to threats before they become incidents. Empower your team to defend against cyber threats with our security awareness training solution Employees are often the first line of defence against cyber attacks in many businesses. While technical solutions are vital, human error continues to be one of the most significant vulnerabilities. By implementing comprehensive security awareness training across your business, you can empower your employees with the optimal level of knowledge and skills to identify and respond to threats and mitigating risks before they become incidents. Security awareness training empowers employees to prevent cyber threats Our security awareness training programme is designed to help businesses protect their people and it can be customised to deliver your businesses specific cyber awareness needs. Our training platform delivers engaging, interactive, and up-to-date content that equips employees with the tools to recognise, avoid, and report potential security threats before they occur. Covering every aspect of cyber security, the training ensures employees understand not only how to identify phishing emails but also how to secure sensitive data, manage passwords, protect personal devices, as well as complying with data privacy regulations. We partner with the following vendors Interactive training modules educating employees about real-world cyber threats It is proven that people learn best whilst doing which is why each training module is designed to be interactive, keeping employees engaged with quizzes, real-world scenarios, and actionable insights. This interactive... --- ### Phishing Simulation Tools > Implementing robust phishing simulation tools is an essential part of any security strategy to prepare employees to identify and respond to these threats effectively. - Published: 2025-02-07 - Modified: 2025-04-15 - URL: https://www.opustech.co.uk/cyber-security/phishing-simulation-tools/ CYBER SECURITY SERVICESPHISHING SIMULATION TOOLSPhishing simulation tools mimic real phishing attacks to test and educate employees. Phishing simulation tools are the proactive approach to cyber security Implementing robust phishing simulation tools is an essential part of any security strategy to prepare employees to identify and respond to these threats effectively. Phishing attacks continue to be one of the most significant cybersecurity threats facing all sizes and types of businesses. These malicious attempts can bypass traditional defences by preying on human error, making employee awareness and readiness critical.   Empower your team and strengthen cyber security with phishing simulation tools Our advanced phishing simulation platform from Hut Six is designed to help your business educate employees on recognising, avoiding, and responding to phishing attacks. By simulating real-world phishing scenarios, the simulation tool enables you to build a culture of security awareness and ensure that your team is always one step ahead of potential phishing attempts. Get in touch We partner with the following vendors Effortless phishing simulation that delivers automatic threat testing & training Our phishing simulation tool can run fully automated phishing campaigns that mimic a wide range of phishing threats. Whether you're testing a specific group or simulating a company-wide threat, the Hut Six platform enables you to quickly launch campaigns that educate and train employees without disrupting their daily workflows. Administrators can simulate a variety of phishing attempts, from spear-phishing to more general email scams using one of the 50+ pre-designed phishing email templates. These give you the... --- ### Advanced Email Security Solutions > Protect your business with advanced email security powered by Microsoft Defender and quickly stops threats in before they reach your inbox. - Published: 2025-02-07 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/cyber-security/advanced-email-security-solutions/ CYBER SECURITY SERVICESADVANCED EMAIL SECURITY SOLUTIONSProtect your business with advanced email security that quickly stops threats in their tracks. Advanced email security stops threats in their tracks before they reach your inbox Email remains the number one attack method for cyber criminals. Phishing, ransomware, and business email compromise are constantly evolving, putting businesses at risk every single day. With Advanced email protection, powered by Microsoft Defender, you’ll benefit from next-generation security that blocks threats before they ever reach your users. Microsoft Defender delivers AI-powered email security for ultimate threat protection Microsoft Defender uses advanced AI powered threat detection to analyse incoming emails and identify threats such as phishing, malware, and zero-day attacks in real time. It also has advanced anti-phishing filters which scan emails and the links within them to detect and neutralise phishing attempts before they cause harm. Within Defender, the built in email encryption and data loss protection security policies ensure that sensitive data remains protected and compliant with industry regulations. These also protect against ransomware, spoof emails, fraud and business email compromise attacks. Get in touch We are accredited with the following vendors Stop the most advanced email threats before they reach the inbox Our multi-layered approach combines AI-driven analysis, behavioural monitoring, and real-time threat intelligence from Microsoft Defender to detect and block even the most sophisticated email-based attacks. Microsoft Defender uses real time scanning to scan every incoming email for malicious content, suspicious links, and harmful attachments. By analysing each email before it reaches the inbox,... --- ### Incident Response Services > Our Sophos Incident Response Services gives you expert assistance for swift recovery from cyber attacks. - Published: 2025-02-07 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/cyber-security/incident-response-services/ CYBER SECURITY SERVICESINCIDENT RESPONSE SERVICESIncident response services help minimise damage, recover efficiently, and safeguard your business should an cyber attack occur. Incident response services provide expert assistance for swift recovery from cyber incidents When a cyber attack strikes a business, every second counts. From data breaches to ransomware, the impact of a security incident can be devastating if not addressed quickly and effectively. To minimise damage, recover efficiently, and safeguard your business should an attack occur, you’ll need to call upon a reliable and experienced incident response team. Opus have access to Sophos’ incident response services, that are designed to help businesses navigate and recover from cyber incidents with speed, precision, and expertise. Gain 24/7 access to a team of experienced cyber security professionals Sophos Incident response services gives Opus, and therefore your business, 24/7 access to a team of experienced cybersecurity professionals who can help handle and recover from a wide range of security incidents.   Whether you're dealing with a sophisticated ransomware attack or a breach involving sensitive data, as long as you have incident response in place, you have the added peace of mind a professional team is ready to help you respond, recover, and further strengthen your security posture. Get in touch We are accredited with the following vendors Opus provide incident response retainers for added peace of mind and cost savings Our incident response retainer provides businesses with speedy access to Sophos’ incident response service and enables you to benefit from discounts from the incident... --- ### Identity & Access Management > Identity & Access Management (IAM) is a framework of policies and technologies that makes sure a business has full control of who can log in to where, what they can see and what they can do with that information. - Published: 2025-02-04 - Modified: 2025-02-07 - URL: https://www.opustech.co.uk/cyber-security/identity-and-access-management/ CYBER SECURITY SERVICESIDENTITY & ACCESS MANAGEMENT SOLUTIONSIAM is a framework of policies and technologies that ensure a business has full control of who has access to what across their business. Take control of your IT security with Identity & Access Management (IAM) solutions Ensuring the right people such as employees, clients and third parties have the right access at the right time is critical to maintain system, application and data security across your business. IAM (Identity & Access Management) is a framework of policies and technologies that makes sure a business has full control of who can log in to where, what they can see and what they can do with that information, whilst ensuring anyone else has no access. Strengthen security and streamline access with market leading IAM solutions IAM helps manage and secure user identities, automating authentication and authorisation processes across your IT environment. Reducing your risks of data breach and strengthening your level of cyber protection. With cyber threats increasing and regulatory requirements tightening, robust IAM solutions are no longer optional they are essential to any business. Get in touch We are accredited with the following vendors Download our Microsoft 365 guide Discover how to unlock the full potential of the Microsoft suite of applications and a clear understanding of all the current types of subscription plans including Business, Enterprise and Education. download the guide Add Your Heading Text Here The core benefits of IAM solutionsEnhanced SecurityIAM helps protect against cyber threats by ensuring only authorised users... --- ### Legacy Protect > SIP Trunks (Session Initiation Protocol) provides a solution to make and end connections for data and voice transfers via the internet. - Published: 2025-01-31 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/telecoms/legacy-protect/ PSTN SWITCH OFF SOLUTIONSLEGACY PROTECTOur Legacy Protect solution ensures your business stays connected with a cost-effective, future-ready solution. Legacy Protect keeps your business connected beyond the PSTN Switch-Off The transition away from analogue lines is happening now, and Opus are here to ensure your business stays connected—now and in the future. Legacy Protect offers a cost-effective alternative to traditional analogue lines, safeguards business continuity, and helps mitigate Openreach’s recurring price increases on line rentals. Legacy Protect safeguards your business lines and additional costs As you may know, the Public Switched Telephone Network (PSTN) is being phased out, with full completion set for January 2027. Since September 2023, BT Openreach has enforced a nationwide stop-sell on legacy services, meaning new purchases or modifications of PSTN-based services are no longer available. Once the PSTN shutdown is complete, traditional phone lines, ISDN-based systems, and older broadband connections like ADSL and FTTC will become obsolete. That’s why it’s essential to act now and secure a future-ready solution. Legacy protect is a flexible service without any migration costs With Legacy Protect, you have the flexibility and time needed to explore your long-term digital transformation strategy while keeping your business running smoothly. Legacy Protect applies to voice-only PSTN lines. ✔ No migration costs – your upgrade happens seamlessly. ✔ No contract changes – your terms remain the same. ✔ Minimal additional monthly fee – £7. 99 a month per PSTN line will be added to your bill going forward. This will ensure your services remain active... --- ### CX Transformation > CX transformation redefines the customer experience by enhancing interactions and adopting customer-centric strategies. - Published: 2025-01-03 - Modified: 2025-03-27 - URL: https://www.opustech.co.uk/contact-centre/cx-transformation/ CONTACT CENTRE SOLUTIONSCX TRANSFORMATION SOLUTIONSCX Transformation redefines customer experience by enhancing interactions, integrating new technologies, and improving CX. Contact Centre CX Transformation Solutions As a specialist managed service provider for contact centres, Opus only partner with the leading contact centre vendors and are completely technology agnostic, meaning we can recommend a solution or variety of technology solutions to meet the specific and unique needs of your business. CX Transformation is an all encompassing suite of tools, technologies and processes that enable a contact centre to fully transform the customer experience. Our team of highly experienced contact centre consultants work with our clients to evaluate contact centre performance, implement new technologies, evaluate and help optimise workflows, and guide our clients to implement operational best practice across every aspect of the customer journey. Our contact centre partners Opus only partner with the the leading contact centre vendors in the industry. Workforce Optimisation manages performance helping to enhance CX Workforce Optimisation (WFO) is strategic approach to help manage and improve the efficiency, performance, and satisfaction of contact centre agents together with enhancing the overall customer experience. It helps Contact Centre Managers to reduce operational costs, reduce overstaffing or understaffing, and optimise their current resources to meet service level agreements (SLAs). Workforce Optimisation requires a combination of tools and sometimes technologies to ensure that the right number of agents, with the right skills, are available at the right times to enable customer interactions to be handled effectively. We lead by example when it comes... --- ### [Guide on page] Transforming CX in Financial Services > Using AI and technology improve CX in financial services. In this guide jointly produced by Opus and Five9, we explore some of the challenges facing financial services organisations and their ability to improve CX. - Published: 2025-01-02 - Modified: 2025-03-25 - URL: https://www.opustech.co.uk/guides/transforming-cx-in-financial-services-guide/ THOUGHT LEADERSHIP GUIDE WITH FIVE9HOW TO IMPROVE CX IN FINSERVE CONTACT CENTRES10 minute readAuthor: Five9 & OpusCONTENTSFour Challenges facing Financial ServicesThe Transformation ImperativeUnlocking the Benefits of the CloudEnable Customers Through AI Self-ServiceBenefits of Using Intelligent Virtual AgentsBuild a Better Omni-channel CXStrategically Design your AI SolutionsBenefits of Five9 Genius AIHow Opus & Five9 Can Help Get in touch Methods and technology focussed on how to improve CX in financial services In this guide jointly produced by Opus and Five9, we explore some of the challenges facing financial services organisations and their ability to improve CX. Increasing competition, rocketing customer expectations and complexity in managing ever-increasing communication channels can all have a negative impact on customer loyalty and retention. To address these challenges, Five9 provides innovative contact centre solutions that remove silos and eliminate bottlenecks, supporting the transformation of customer interactions. Established financial services institutions, including banks, lenders, insurance firms and wealth management organisations, are facing a new wave of agile competitors: fintechs. These competitors benefit from low overheads and the latest scalable, adaptable technologies. To avoid losing market share, it’s crucial for traditional institutions to keep pace with the competition. To succeed in this new environment, financial services need to cultivate a more connected, personalised and insightful relationship with their customers.   Businesses must shift from a focus on customer service towards the overall customer experience. Upgrading the customer experience as it passes through your contact centres is an essential part of the digital transformation needed to meet the demands of... --- ### [Guide on page] Modernising Legal Organisations with Cloud Solutions > We delve deeper into how you can use cloud solutions to migrate your legal organisation from on-premise systems to SaaS cloud based solutions. - Published: 2025-01-02 - Modified: 2025-03-25 - URL: https://www.opustech.co.uk/guides/modernising-legal-organisations-with-cloud-solutions-guide/ THOUGHT LEADERSHIP GUIDECLOUD SOLUTIONS FOR LEGAL FIRMS 12 minute read Author: Matt Delargy - Account DirectorCONTENTSWhy are Legal Firms Late to Cloud Adoption? Data Security and Confidentiality ConcernsLack of Internal Expertise and Siloed TechExisting Long Term ContractsLack of Integration with Specialist AppsWhat are the Cloud Opps for Legal Orgs? Where to Start with Cloud MigrationHow can Opus help you? Get in touch Transition to a cloud-first environment by exploring cloud solutions for legal firms It's recognised that cloud technology is the way forward for IT and telecoms infrastructure. Reasons for mass adoption over the last few decades include scalability, ease of use, and simple integration with line of business apps. Yet, businesses like law firms and government bodies have traditionally been slower to adopt new practices, often hindered by the complexities of data protection and the demands of regulatory compliance. These barriers to adoption are now lower than they’ve ever been. Thanks to constant innovation and dedicated partner support, legal organisations are now moving their IT infrastructure to the cloud. If you’re poised to consider cloud solutions for your legal firm, carefully weighing the advantages of enhanced remote work capabilities and productivity gains against cost concerns and risk management, read on to discover the opportunities and how straightforward the initial steps can be. What causes the delay in deploying cloud solutions for legal firms? Before we delve into the specifics of implementations, it’s important to consider why on-premises infrastructure remains in use despite the widespread shift to cloud-based solutions across... --- ### [Guide on page] Harnessing AI in a contact centre to reduce overheads > Using AI in a contact centre alongside other leading technologies can reduce operating overheads and deliver a better customer experience. - Published: 2024-12-31 - Modified: 2025-03-24 - URL: https://www.opustech.co.uk/guides/using-ai-to-reduce-overheads-within-a-contact-centre-guide/ THOUGHT LEADERSHIP GUIDEUSING AI TO REDUCE OVERHEADSIN A CONTACT CENTRE12 minute read Author: Stuart Green - Account Director Contact CentreCONTENTS1: Contact centre costs2: Why are Overheads so Expensive? 3: Staff Retention4: Legacy Contracts5: Upfront Costs6: Lack of Cost Optimisation7: Delivering a Clear ROI8: Enhancing Contact Centre Operations9: Recommended Technologies10: How to Kick Off AI Implementation Get in touch Harnessing AI in a contact centre to deliver enhanced CX and reduce overheads Achieving the balance between delivering high-quality customer experience and maintaining financial stability within your contact centre requires careful navigation. While acknowledging the range of available technologies, it's essential to recognise that they often come with associated costs.   Similarly, increasing the number of agents can lead to shorter queues and increased customer satisfaction. However, if the cost of hiring additional agents renders your contact centre unprofitable, you're continuously struggling to justify the return on investment. While it may appear that more agents equate to better service, within this guide we explore the other possible options available to resolve this common headache. The good news is that the rapid innovation into the area of Artificial Intelligence (AI) has come to the fore in recent years, presenting an ideal solution for your contact centre. By leveraging AI in a contact centre, you can streamline agent workflows and optimise the customer journey, effectively balancing your expenditures and transforming your contact centre into a profit centre. But, most importantly, significant cost savings can also be realised through successful AI implementation. From in-app agent... --- ### [Guide on page] Using AI to improve Customer Experience > There are many benefits in using AI to improve customer experience in your contact centre. Our handy guide explores them all in more detail. - Published: 2024-12-31 - Modified: 2025-03-24 - URL: https://www.opustech.co.uk/guides/combining-ai-to-deliver-better-cx-guide/ THOUGHT LEADERSHIP GUIDEUSING AI TO IMPROVE CUSTOMER EXPERIENCE (CX)12 minute read Author: Stuart Green - Account Director Contact CentreCONTENTSAI & Customer ExperienceBefore and after AIWhat Not to Expect7 Features to Implement NowSmart IVRInteractive Virtual Agents (IVA)Agent AssistCaller InsightsSentiment AnalysisPredictive AnalysisAI InsightsBarriers to AI AdoptionHow to Delight your Customers Get in touch Using AI to improve customer experience in a contact centre Every stakeholder in a contact centre is under tremendous pressure every single day. From training your junior agents to overhauling your customers' experience and deploying the necessary technology to achieve that goal, converting a contact centre into a profit-generating hub is a significant challenge. In the current competitive landscape of business, delivering outstanding customer experiences is essential. Many find it challenging to meet even minimum standards. The traditional "three strikes and you're out" policy is no longer relevant. In fact, research shows that 92% of customers are inclined to leave a company after encountering a second negative customer experience. Moreover, 79% of customers anticipate faster response times from businesses with whom they've had positive or neutral experiences. The encouraging aspect for modern technology is that, despite the current negativity surrounding customer experience and contact centres, 67% of customers are more than happy to seek out faster and more satisfying experiences independently. They will willingly choose the self-service route if it effectively accomplishes the task at hand. Among the 67% of individuals who anticipate a self-service delivery, each one expects it to be flawless. Their expectation is straightforward: when they... --- ### [Guide on page] Navigating Microsoft Licensing > Inside our handy Microsoft Licensing guide we explore all the licensing types so you can decide which one is best for your business. - Published: 2024-12-31 - Modified: 2025-03-24 - URL: https://www.opustech.co.uk/guides/microsoft-365-licensing-guide/ THOUGHT LEADERSHIP GUIDENAVIGATING MICROSOFT 365 LICENSING15 minute readAuthor: Ashley Wyatt - IT Senior Account Executive CONTENTSUnderstanding Microsoft 365 SubscriptionsWhat's Included in Microsoft Licenses? Enterprise and Education SubscriptionsCopilot as an Add-OnCyber Security - Business PremiumMicrosoft Entra IDMicrosoft IntuneMicrosoft Defender for BusinessUntapped Productivity FeaturesMicrosoft BookingsMicrosoft FormsMicrosoft ListsMicrosoft PlannerMicrosoft To-DoMicrosoft WhiteboardMicrosoft Power PlatformMicrosoft LoopMicrosoft VivaCopilot for Microsoft 365How can Opus help with Licensing? Get in touch On overview of Microsoft 365 licensing Microsoft 365 offers an extensive suite of applications and services designed to meet the needs of modern businesses, regardless of their size or industry. From enhancing productivity and collaboration to ensuring security, Microsoft 365 is a powerful platform. However, navigating the world of features and subscription options can be overwhelming, especially for those new to Microsoft 365. There is a tangible cost to not understanding all that Microsoft 365 has to offer. Too often, businesses are turning to costly third-party tools to perform functions that are already included in 365. For instance, many are not aware of Microsoft Bookings and instead pump money into a SaaS calendar app. Harnessing the full potential of Microsoft 365 not only boosts your IT ROI but also simplifies your operations. This ensures data is handled safely, giving IT teams visibility over all processes and reduces cyber security risks. This comprehensive guide will help you understand the various Microsoft 365 subscriptions, explore the essential tools included, and delve into advanced security features like Entra ID, Intune, and Microsoft Defender for Business. We’ll uncover some lesser-known gems... --- ### [Guide on page] Maximising Efficiency with Microsoft Copilot Features > Microsoft Copilot has a whole host of useful features to boost efficiency across your business. Here we explore the main features. - Published: 2024-12-31 - Modified: 2025-03-25 - URL: https://www.opustech.co.uk/guides/maximising-efficiency-with-microsoft-copilot-guide/ THOUGHT LEADERSHIP GUIDEMAXIMISING EFFICIENCY WITH MICROSOFT COPILOT10 minute readAuthor: Haydon Kirby - IT Account DirectorCONTENTSWhat is Microsoft Copilot? Microsoft Teams Copilot FeaturesMicrosoft PowerPoint Copilot FeaturesMicrosoft Word Copilot FeaturesMicrosoft Excel Copilot FeaturesMicrosoft Outlook Copilot FeaturesThe Business Benefits of Microsoft CopilotMicrosoft Copilot Use CasesMicrosoft Copilot LicensingROI from Microsoft Copilot Get in touch Microsoft 365 Copilot features to boost efficiency across your business Microsoft 365 Copilot is front and centre of Microsoft’s renewed push to make workplaces and workforces more productive and efficient. Whether in-person, remote, or a mixture of the two, there is a lot of new functionality and features at your disposal when you subscribe to Copilot. In this guide, we run through what Microsoft 365 Copilot actually is, the core features of Copilot that are ready to use today, and look at how different industries can use them. We reference data provided by Microsoft in both real-world samples of early users and data models created using Microsoft’s comprehensive understanding of its user base. When referring to “Copilot” throughout this guide, we refer to Microsoft 365 Copilot; not to be confused with Microsoft Security Copilot or any other variation What is Microsoft Copilot? Microsoft 365 Copilot is an add-on AI assistant complementary to the Microsoft 365 suite. You can add Copilot to any existing user with an eligible license. Not to be confused with the free version of Copilot, still accessible via Bing and Windows, Microsoft 365 Copilot is the only AI assistant available inside apps like Word, PowerPoint, and Excel.... --- ### Guides > View and download our comprehensive guides covering a variety of topics from AI Deployment to Microsoft 365 licensing and improving CX. - Published: 2024-12-31 - Modified: 2025-03-05 - URL: https://www.opustech.co.uk/guides/ THOUGHT LEADERSHIP COMPREHENSIVE GUIDES View our selection of technology guides Our guides are written by our subject matter experts and are designed to educate and inspire you to take your businessto the next level using the latest, market leading technology solutions. GUIDE Harnessing AI to Reduce Overheads Achieving the balance between delivering high-quality customer experience and maintaining financial stability within your contact centre requires careful navigation. This handy guide explains how you can achieve exactly this. READ THIS GUIDE GUIDE Combining AI and Innovative Technology to Enhance CX This handy guide has been put together to showcase how combining the latest AI and innovative technology enables you to deliver next-level CX as well as cost reductions in your contact centre. READ THIS GUIDE GUIDE Navigating Microsoft 365 Licensing Microsoft 365 offers an extensive suite of applications and services designed to meet the needs of modern businesses. This handy guide has been created to explain the different licensing options available. READ THIS GUIDE GUIDE Transforming CX in Financial Services Rising consumer expectations, access to innovative fintech services and product choices are driving a radical transformation of financial services contact centres. Within this handy guide we explore how the FinServe sector can fully embrace digital transformation including AI and the benefits it can deliver. READ THIS GUIDE GUIDE How to Utilise AI in a Financial Services Contact Centre Discover the current industry views on AI within risk adverse industries. We explore the use cases for AI and take a look at which... --- ### [Guide Download] Modernising Legal Organisations with Cloud Solutions > Discover how legal organisations can modernise operations with cloud solutions, boosting productivity, compliance and security. Download the guide for key migration steps and expert insights. - Published: 2024-11-28 - Modified: 2024-11-28 - URL: https://www.opustech.co.uk/modernising-legal-organisations-with-cloud-solutions-guide-download/ CLOUD MIGRATION GUIDEMODERNISING LEGAL ORGANISATIONS WITH CLOUD SOLUTIONSMigrate from on-premise systems to SaaS and unlock enhanced productivity, security and compliance benefits for your organisationUnderstand why legal organisations are slow to adopt cloud technology and how to overcome cloud adoption barriersThe five key cloud opportunities for legal organisationsDiscover how cloud solutions can improve remote work, boost efficiency and ensure compliance with industry regulations Key steps for a successful cloud migration DOWNLOAD YOUR FREE GUIDE NOW Transitioning legal organisations to a cloud-first environmentLegal organisations face unique challenges when adopting cloud technology. Concerns about security, compliance and the complexity of legacy systems are major barriers to cloud adoption. However, by embracing a cloud-first strategy, legal organisations can overcome these barriers and unlock significant benefits including improved productivity, enhanced security, cost savings and the ability to attract top talent with modern, flexible work solutions. Embracing the cloud opportunities for legal organisationsDownload our guide to learn how your organisation can successfully migrate to the cloud and streamline operations, ensuring security and compliance, whilst remaining competitive in a rapidly evolving digital landscape. Ready to transform your legal organisation with cloud technology? GET IN TOUCH --- ### [Guide Download] Transforming CX in Financial Services Five9 Contact Centre Guide > Explore how Financial Services organisations can transform the customer experience with cloud-based solutions and AI tools. Download our guide for essential insights and strategies. - Published: 2024-11-04 - Modified: 2024-11-28 - URL: https://www.opustech.co.uk/transforming-cx-in-financial-services-five9-contact-centre-guide-download/ FINSERV CONTACT CENTRE GUIDETRANSFORMING CX IN FINANCIAL SERVICESUnlock the future of customer experience and explore how financial services contact centres are transforming to meet evolving demandsWhy financial services should embrace digital transformationThe four main challenges hindering customer experienceDiscover how leveraging AI and cloud-based technology can streamline operations and enhance CXKey strategies for creating seamless omnichannel experiences DOWNLOAD YOUR FREE GUIDE NOW Embracing digital transformation in Financial ServicesFinancial services organisations face increasing challenges to their ability to deliver outstanding customer service. Rising competition from Fintechs, rocketing customer expectations and complexity in managing ever-increasing communication channels can all have a negative impact on customer loyalty and retention. To avoid losing market share, it's crucial for financial services organisations to keep pace with the competition. Deliver seamless CX and enhance customer satisfactionExplore the benefits of transitioning to cloud-based platforms and utilising AI-driven tools such as Intelligent Virtual Agents (IVAs) and Five9 Genius AI. Ready to discuss your Contact Centre transformation? GET IN TOUCH --- ### [Guide on page] AI Contact Centre Guide for Financial Services > Throughout this guide we introduce how to use AI in financial services contact centres to improve CX as well as performance efficiencies. - Published: 2024-10-28 - Modified: 2025-03-25 - URL: https://www.opustech.co.uk/guides/ai-financial-services-contact-centre-guide/ THOUGHT LEADERSHIP GUIDEHOW TO UTILISE AI IN A FINANCAL SERVICES CONTACT CENTRE10 minute readAuthor: Kris Graham - Senior Account Executive Contact CentreCONTENTSConversational IVRIdentification and Verification (ID&V)Speech AnalyticsAgent AssistGaining trust in AIGenerative AI StudioMachine LearningExploring AI AppsThird party auditsWho's using AI in their contact centre? How to get started with AI Get in touch Revolutionising customer experience with AI in financial services Would it be fair to say that, for a long time, the financial services, insurance, and legal industries have been somewhat risk-averse to adopting modern technologies and AI? This cautious approach can be attributed to the industry's regulatory environment, the need for security, and the potential risks associated with handling sensitive financial data. We understand. Having worked with clients like First Central, one of the biggest motor insurance providers in the UK, we’ve seen first hand the transformation a modern contact centre can have on a business in an industry traditionally resistant to change. This also means we’ve seen the reasons behind this resistance, the processes you must adhere to, and the day-to-day challenges you face and we’ve overcome them. As businesses like yours have advanced into cloud technology and virtual environments, it’s been proven time and again that it is possible for highly regulated and tightly governed industries to not just keep up but lead the way in technology. Artificial Intelligence (AI), in contact centres and anywhere else, is no different. While scepticism exists among various stakeholders both within and outside of the financial services sector, this should... --- ### Managed IT Support > Opus are an award winning managed IT support provider. Our range of IT managed services proactively support your entire IT infrastructure. - Published: 2024-10-17 - Modified: 2025-05-12 - URL: https://www.opustech.co.uk/it-services/managed-it-support/ IT SERVICESMANAGED IT SUPPORTMarket leading managed IT solutions and support for businesses across the UK. Opus are the chosen managed service provider for managed IT support services Opus is the chosen managed service provider for comprehensive IT support services. Proactively and strategically managing internal IT can be a daunting task for many organisations.  Skilled and experienced IT consultants are in high demand, and the cost of recruiting and retaining them presents a significant challenge for most businesses.  Our managed IT support services are focussed on delivering two key things: delivering world class IT expertise and consistently providing outstanding service levels. Delivering cutting-edge IT expertise and consistently outstanding service levels Opus is proud to be the only managed service provider in the UK to have received the prestigious Service Mark accreditation from the Institute of Customer Service. Our commitment to excellence in customer experience is at the core of our business, which is why so many organisations choose to switch their managed IT services to us. Get in touch Our managed IT support overcomes these common business problems Rising monthly IT overheadsOne fixed monthly cost for managed IT support which is fully inclusive and reliable. Slow or inconsistent service levelsOpus are Service Mark accredited and work to strict SLAs to ensure we deliver an efficient service. Limited IT expertise availableOur team are all experienced and vendor certified and understand the latest technologies. They've outgrown their IT capabilities Our contracts are scalable, enabling you to upgrade, extend your cover hours or add... --- ### Contact Us - Broadband down > Contact Opus today and speak to one of our expert team about your needs. We would love to discuss your requirements. - Published: 2024-09-23 - Modified: 2024-09-23 - URL: https://www.opustech.co.uk/make-contact/ NEED ASSISTANCE? MAKE CONTACT WITH USExperience outstanding customer service from the UK's leading independent managed service provider rated 4. 9/5. Call us: 0800 3167566 Call us now: 080 0047 3258 REIGATE Office addressLondon Court 39 London RoadReigateSurreyRH2 9AQ LONDON Office address60 Cannon StreetLondonEC4N 6NP HITCHIN Office addressRegal Chambers 49-51 Bancroft, HitchinHertfordshireSG5 1LL We look forward to speaking to you --- ### [Guide Download] AI Financial Services Contact Centre Guide > Discover how AI-driven contact centres can transform customer experience in financial services. Download our guide for essential insights and strategies. - Published: 2024-09-19 - Modified: 2024-11-28 - URL: https://www.opustech.co.uk/ai-financial-services-contact-centre-guide-download/ AI CONTACT CENTRE GUIDEREVOLUTIONISING CUSTOMER EXPERIENCE IN FINANCIAL SERVICESDiscover how deploying AI-driven features in your contact centre can transform the customer experienceThe current view of AI in contact centresUse cases for AI in financial services contact centresHow to gain trust in AI at each stage of your contact centre implementationRevolutionise customer experience while ensuring compliance and security DOWNLOAD YOUR FREE GUIDE NOW How does AI impact CX? AI significantly impacts customer experience by enhancing efficiency, personalising interactions and providing support. Automating routine tasks allows agents to focus on complex enquiries, which leads to faster response times. AI-driven tools like conversational IVR and chatbots facilitate natural dialogues, improving customer engagement. Additionally, speech analytics provide insights into customer sentiment, enabling businesses to identify issues early and enhance service quality. AI can help create a more responsive and personalised experience, ultimately driving customer satisfaction and loyalty. Whether you are fully committed to AI or just starting the journey, significant productivity and customer satisfaction enhancements are available with our AI contact centre solutions. Maximise customer satisfaction and efficiency  Explore the benefits of AI-driven components such as Conversational IVR, Identity and Verification (ID&V) automation, Speech Analytics and Agent Assist. Ready to discuss your AI Contact Centre implementation? GET IN TOUCH --- ### GP Surgeries > Opus is an approved supplier on the NHS Better Purchasing Framework, providing advanced cloud-based telephony solutions for GP practices. - Published: 2024-07-09 - Modified: 2024-08-09 - URL: https://www.opustech.co.uk/sectors/gp-surgeries/ INDUSTRY SECTORSGP SURGERY SOLUTIONSOpus provides cloud-based telephone solutions to transform your patient communications. NHS BPF FRAMEWORKSUPPORTING PATIENT CAREBENEFITS FOR PRACTICESHORIZON CONTACT FEATURESINDUSTRY ACCREDITATIONS Market leading telecoms and communication solutions for GP Practices Opus is an approved supplier on the NHS Better Purchasing Framework, providing advanced cloud-based telephony solutions tailored specifically for GP practices. Our solutions are designed to tackle the unique challenges you face, enhance patient satisfaction and boost operational efficiency. Transform patient experience with seamless multi-channel communication Enable your patients to communicate effortlessly with your practice through phone, email, or web chat, providing them with the flexibility to choose their preferred method. A multi-channel approach ensures that patients can reach out in a way that is convenient and comfortable for them, whether they prefer the immediacy of a phone call, the convenience of email, or the real-time interaction of web chat. Providing communication options that cater to the needs and preferences of your patient base improves overall accessibility and satisfaction. Multi-channel communication also streamlines your practice's workflow, making it easier to manage and respond to patient enquiries quickly and efficiently. Say goodbye to long phone queues with Automated Callback and SMS Reminders Our cloud-based telephony solutions offer automated callbacks and SMS reminders, significantly reducing patient frustration and cutting down on missed appointments. With automated callbacks, patients no longer need to wait on hold. Instead, they can request a callback at their convenience, allowing them to go about their day while still maintaining their place in line. This feature ensures... --- ### [Guide Download] Navigating Microsoft 365 Guide > Our Microsoft 365 Guide navigates the different Microsoft 365 subscriptions and explains the features included with each plan. Protect your business with essential cybersecurity tools and maximise productivity with Copilot. - Published: 2024-07-05 - Modified: 2024-11-28 - URL: https://www.opustech.co.uk/microsoft-365-guide-download/ THE ULTIMATE GUIDENAVIGATING MICROSOFT 365Unlock the full potential of the Microsoft suiteA comprehensive guide to Microsoft 365 subscription plans including Business, Enterprise and Education How Microsoft 365 tools can be used to boost productivity and collaborationDiscover advanced security features that protect your data and manage devices securelyAI integration capabilities with Copilot and Power Platform apps DOWNLOAD YOUR FREE GUIDE NOW Enhance productivity, collaboration and security with Microsoft 365Microsoft 365 is a powerful platform that offers an extensive suite of applications and services designed to meet the needs of modern businesses of all sizes. However, its vast array of features and subscription options can be overwhelming, particularly for new users. Not fully understanding Microsoft 365 can lead to unnecessary expenses and investing in costly third-party tools for functions already included in 365. Unlock the benefits of the Microsoft suite Fully leveraging Microsoft 365 can boost IT ROI, simplify operations and ensure safe data handling. This comprehensive guide will help you navigate Microsoft 365 subscriptions, explore essential tools, and understand advanced security features like Entra ID, Intune, and Defender for Business. Additionally, you will discover the benefits of lesser-known Microsoft 365 features that can significantly enhance workflow and productivity. Ready to discuss your Microsoft 365 requirements in more detail? GET IN TOUCH --- ### Infinity Caller Insights > Exclusive to Opus, Caller Insights a feature in collaboration with Infinity and Five9 which enables agents to view what the caller did prior to calling the contact centre. - Published: 2024-07-02 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/caller-insights/ CONTACT CENTRE SOLUTIONSCALLER INSIGHTS FOR CONTACT CENTRECaller Insights is exclusive to Opus and is a collaborative feature powered by Infinity Call Tracking and Five9 technologies. See what happens before the call with Caller Insights With Caller Insights, contact centre agents can see the callers website activity before they picked up the phone. This innovative insight is particularly beneficial for all types of businesses especially Retail, Travel or Automotive, where agents can view precisely what products or solutions have been viewed on the website the second the call comes in to the contact centre.  Caller Insights and Call Tracking solutions work together seamlessly. Help your agents provide an outstanding experience using additional insight By connecting the online journey to the offline phone call, in real time, you can arm your agents with the critical insight they need to:Improve caller experience by understanding why a customer or prospect is getting in touchIdentify and capitalise on opportunities to up-sellDeliver a slicker, more cost-efficient call handling processProvide a faster resolution time Read our AI Driven Contact Centre Guide This handy guide has been put together to showcase how combining the latest AI and innovative technology enables you to deliver next-level CX as well as cost reductions in your contact centre. Read the guide Serve up the information your agents require in a familiar wrapper Caller Insights is exclusive to Opus and can be delivered directly into Five9 contact centres. Infinity call tracking data can be fed directly into the systems your agents are familiar with,... --- ### Dark Web Monitoring Guide Download > Safeguard your business from cyber threats with Opus' Dark Web Monitoring Service. Download our free comprehensive guide to learn about Dark Web risks and discover actionable steps to protect your business. - Published: 2024-05-21 - Modified: 2024-05-21 - URL: https://www.opustech.co.uk/dark-web-monitoring-guide-download/ CYBER SECURITY GUIDECOMPREHENSIVE DARK WEB MONITORINGProtect your business from cyber threats with advanced monitoring and proactive measures to minimise the risk of breaches and attacks. Gain insights into the Dark Web and its associated risksLearn how stolen credentials and data breaches impact your business' securityUnderstand continuous monitoring and proactive measures you can implement to minimise riskTake actionable steps to protect your business from potential breaches and cyber attacks DOWNLOAD YOUR FREE GUIDE NOW What is the Dark Web? The Dark Web is an unregulated part of the internet, inaccessible through traditional search engines and only reachable via special browsers like Tor. It offers anonymity and is often used for illegal activities, including the sale of stolen data and credentials. This poses a significant risk to businesses, as compromised information can lead to severe security breaches. Safeguard Your Business From Cyber Threats Protecting your business from cyber attacks and breaches is essential. Opus provides a comprehensive Dark Web Monitoring Service designed to safeguard your business. With real-time alerts and robust security measures, including continuous monitoring and proactive threat detection, our service ensures that your business remains secure in the face of evolving cyber threats. /*! elementor - v3. 21. 0 - 08-05-2024 */ . elementor-heading-title{padding:0;margin:0;line-height:1}. elementor-widget-heading . elementor-heading-title>a{color:inherit;font-size:inherit;line-height:inherit}. elementor-widget-heading . elementor-heading-title. elementor-size-small{font-size:15px}. elementor-widget-heading . elementor-heading-title. elementor-size-medium{font-size:19px}. elementor-widget-heading . elementor-heading-title. elementor-size-large{font-size:29px}. elementor-widget-heading . elementor-heading-title. elementor-size-xl{font-size:39px}. elementor-widget-heading . elementor-heading-title. elementor-size-xxl{font-size:59px}Ready to discuss our Dark Web Monitoring service? GET IN TOUCH --- ### [Guide Download] Business Mobile Contract Guide > Download our guide to maximise your business mobile contract's efficiency and cost-effectiveness. Evaluate current services, identify improvements, and enhance communication. - Published: 2024-05-21 - Modified: 2024-11-28 - URL: https://www.opustech.co.uk/business-mobile-contract-guide-download/ BUSINESS MOBILE SOLUTIONSGET MORE FROM YOUR BUSINESS MOBILE CONTRACTEvaluate your current mobile services and create a more efficient and cost-effective business mobile contract. Identify weaknesses in your existing business mobile contract Determine what your new contract should provideDiscover the value of partnering with a specialist mobile partnerEnhance communication, collaboration and efficiency DOWNLOAD YOUR FREE GUIDE NOW Unlock the full potential of your business mobile contractDiscover how to maximise efficiency and cut costs by identifying hidden charges, leveraging mobile usage data, upgrading your technology, and tailoring your mobile plan to fit your business needs. In this guide, you will find actionable insights to help you optimise your mobile contracts, reduce expenses, and future-proof your operations for greater efficiency and success. Reduce overheads and boost efficiency Eliminate surprise charges like roaming fees, international call rates and data charges and explore the benefits of tailored mobile plans designed specifically for your business needs. Ready to discuss your Business Mobile requirements? GET IN TOUCH Our strategic partners --- ### Chat Test > %%excerpt%% - Published: 2024-05-20 - Modified: 2024-05-21 - URL: https://www.opustech.co.uk/chat-test/ THIS IS OPUS... test chat pageThis is our story... Our fully integrated service offering TELECOMSAll encompassing private and cloud unified comms solutions. View more CCaaSFully managed CCaaS omni-channel contact centre solutions. View more ITComplete business mobile solutions inc. device management and call recording. View more MOBILEComplete business mobile solutions inc. device management and call recording. View more SECURITYCyber security consultancy to improve the IT security levels across your business. View more PRINTDocument management systems and managed print services. View more Are you ready to discuss your requirements with one of our consultants? Reigate Office London Court 39 London RoadReigateSurreyRH2 9AQView on map London Office 60 Cannon StreetLondonEC4N 6NPView on map Hitchin Office 2nd Floor Regal Chambers 49-51 BancroftHitchinHertfordshireSG5 1LLView on a map GET IN TOUCH --- ### Workato > Workato is an Integration Platform as a Service (IPaaS) tool that integrates with various applications and services. It can be used to automate and streamline processes related to print management. - Published: 2024-05-16 - Modified: 2024-12-30 - URL: https://www.opustech.co.uk/managed-print/workato/ MANAGED PRINTWORKATO INTEGRATION PLATFORMWorkato is an Integration Platform as a Service (IPaaS) tool that integrates with various applications and services. It can be used to automate and streamline print management processes. Streamline your print management processes with Workato Workato specialises in workflow automation, including integration with various applications and services. It can be used to automate and streamline processes related to print management, such as print job submission, monitoring, and reporting. Businesses can streamline print-related processes, reduce operational overheads and enhance productivity with a workflow automation solution from Opus. Seamless integration with print management software and applications Eliminating silos between systems and enabling data to flow freely across different platforms. For print management, Workato integration with software such as Papercut, PrinterLogic, or YSoft enables functionalities like secure print release, cost tracking, and quota management. It also integrates with CRMs like Salesforce or ERPs like SAP can automate print-related tasks triggered by specific events, such as automatically generating and printing invoices when a sales order is completed. Automate repetitive tasks to optimise print performance Automatically route print jobs based on criteria like user, department, or document type, reducing the need for manual intervention. Notifications can be triggered to alert users or administrators about print job status changes, such as when a job is queued, printing, or completed, improving communication and responsiveness. Detailed reports on print usage, including metrics like print volume, frequency, and costs, provide valuable insights for optimising print infrastructure and identifying areas for improvement. Customised print management workflows for... --- ### DocuWare > DocuWare is document management solution that, when integrated with print management services, can help businesses optimise their printing workflows, improve efficiency, and enhance document security and compliance. - Published: 2024-05-16 - Modified: 2024-08-15 - URL: https://www.opustech.co.uk/managed-print/docuware/ MANAGED PRINTDOCUWARE DOCUMENT MANAGEMENTDocuWare integrates with print management services to help businesses optimise their printing workflows, improve efficiency, and enhance document security and compliance. Benefit from centralised document management with DocuWare DocuWare offers a robust document management solution that, when integrated with print management services, can help businesses optimise their printing workflows, improve efficiency, and enhance document security and compliance. DocuWare provides a single, centralised repository for storing all types of documents, including those related to print management such as print job requests, design files, and printing guidelines. Having all documents in one place simplifies document retrieval, ensures version control, and reduces the risk of data loss or misplacement. Collaborate across devices and locations for seamless printing workflows Users can access documents stored in DocuWare from any location with an internet connection, using desktop computers, laptops, tablets, or smartphones. This facilitates collaboration among team members, regardless of their physical location, and enables quick access to documents needed for printing tasks. DocuWare offers robust security features, including role-based access control, which restricts access to documents based on users' roles and responsibilities. Encryption of stored documents and data transmission ensures that sensitive information remains secure, reducing the risk of unauthorised access or data breaches. Seamless scalability to grow with your business DocuWare helps businesses adhere to regulatory requirements by facilitating document retention policies, ensuring the integrity of stored documents, and enabling secure access controls. Features such as version control and audit trails assist your business in demonstrating compliance with GDPR and industry-specific... --- ### M Files > M-Files play a crucial role in streamlining print management processes, enhancing productivity, and improving the overall efficiency of your print operations. - Published: 2024-05-16 - Modified: 2024-08-15 - URL: https://www.opustech.co.uk/managed-print/m-files/ MANAGED PRINTM-FILESM-Files play a crucial role in streamlining print management processes, enhancing productivity, and improving the overall efficiency of your print operations. Optimise print operations with M-Files for enhanced productivity An M-File is a file containing macros, sets of instructions or commands that automate tasks within the print management system. These macros can be written in languages like VBA (Visual Basic for Applications) or other scripting languages supported by the print management software. M-Files enable the automation of various tasks within print management systems. For instance, they can automate the process of collecting print job data, analysing printing patterns, or scheduling printer maintenance. Benefit from enhanced efficiency with automated task delivery By automating repetitive tasks, M-Files significantly increase efficiency in print management operations. For example, instead of manually configuring printer settings for each print job, macros can be programmed to apply predefined settings automatically. This efficiency gain leads to faster turnaround times for print jobs and enhances overall workflow productivity. M-Files ensure consistency by executing predefined sets of instructions reliably every time they are run. This consistency is vital for maintaining quality standards across print jobs. For example. macros can enforce standard printing settings, ensuring that all printouts adhere to corporate branding guidelines or regulatory requirements. Benefit from flexibility and customisation options with M-Files Users can tailor macros to suit specific requirements or workflows within their print management system. For example, macros can be customised to accommodate unique print job specifications, such as paper size, orientation, or colour profiles. Automation... --- ### Therefore > Therefore document management is a comprehensive business solution for managing their documents efficiently, securely, and cost-effectively, ultimately leading to improved operations and better business outcomes. - Published: 2024-05-16 - Modified: 2024-05-16 - URL: https://www.opustech.co.uk/managed-print/therefore-document-management/ MANAGED PRINTTHEREFORE DOCUMENT MANAGEMENTTherefore document management helps businesses manage their documents efficiently, securely, and cost-effectively. Improve operations with Therefore document management solutions Therefore document management helps you organise, store, and manage documents in a digital format. This business software enables businesses to streamline their document-centric processes, improve collaboration and efficiency and ensures compliance. Digitally store your business documents using clear categorisation for retrieval Therefore document management provides a centralised repository where all documents are stored digitally, eliminating the need for physical filing cabinets and scattered file storage locations. Documents can be categorised, tagged, and indexed based on metadata, such as document type, date, author, or keywords, making it easy to classify and retrieve them later. The advanced search capabilities enable users to quickly locate specific documents using keywords, phrases, or filters, saving valuable time and effort. Enhance collaboration with Therefore document management One of the key benefits of Therefore is its ability to facilitate collaboration among team members. By providing secure access to documents via the cloud server, Therefore enables employees to work together on projects, regardless of their location. Users can share documents, review and edit them in real-time, and track changes made by multiple collaborators. There are version control features, ensuring that users always have access to the latest version of a document and can revert to previous versions if needed. Good integration capability and automation of repetitive tasks Therefore streamlines document-related processes, automates repetitive tasks, and eliminates manual workflows, leading to significant productivity gains for businesses. The... --- ### PaperCut > PaperCut provides businesses with the tools they need to gain better visibility and control over their print, leading to cost savings, improved efficiency, and enhanced security. - Published: 2024-05-16 - Modified: 2024-05-16 - URL: https://www.opustech.co.uk/managed-print/papercut/ MANAGED PRINTPAPERCUT PRINT MANAGEMENT APPLICATIONPaperCut provides businesses with the tools they need to gain better visibility and control over their print, leading to cost savings, improved efficiency, and enhanced security. PaperCut monitor, control and optimise their printing environments PaperCut is an advanced print management software application has been designed to provide a suite of solutions designed to address various aspects of print management, including cost reduction, environmental sustainability, print security, print accountability, and flexible deployment options. It helps businesses to reduce their print expenditure by implementing print quotas, charging users for their print usage, and promoting responsible printing behaviour. Environmental sustainability is a key focus area for PaperCut coupled with security Businesses can promote eco-friendly printing practices by encouraging duplex printing, setting default print settings to grayscale, and implementing print policies that minimise paper waste. These efforts contribute to lowering the environmental footprint of businesses. PaperCut promotes print accountability by tracking print usage and assigning costs to individual users or departments. This promotes transparency in printing activities, enabling organisations to better understand their printing needs, allocate printing resources effectively, and identify optimisation opportunities. Enhance security and authentication to prevent unauthorised access Print security is enhanced through PaperCut's authentication options, such as username/password, PIN codes, or swipe cards before releasing print jobs. This prevents unauthorised access to sensitive documents and ensures that confidential information remains protected throughout the printing process. PaperCut also offers flexible deployment options, enabling businesses to implement the software on-premises or in the cloud based on their specific... --- ### DocuSign > DocuSign revolutionises the document management process. It enables users to effortlessly generate agreements, verify identities, review terms, send and sign agreements, automate workflows, and securely store and manage documents. - Published: 2024-05-16 - Modified: 2024-08-15 - URL: https://www.opustech.co.uk/managed-print/docusign/ MANAGED PRINTDOCUSIGN TECHNOLOGYDocuSign enables users to effortlessly generate agreements, verify identities, review terms, send and sign agreements, automate workflows, and securely store and manage documents. Document management solutions designed to simplify your essential business processes DocuSign is a comprehensive platform that revolutionises the document management process. It enables users to effortlessly generate agreements, verify identities, review and negotiate terms, send and sign agreements, automate workflows, and securely store and manage documents. Our DocuSign solutions facilitate the legal and secure collection of approvals online within minutes. Replacing traditional, time-consuming manual signing processes with e-signatures accelerates agreement procedures, increases productivity and delivers a first-class solution for sending and signing documents online. DocuSign is easy to use and integrates with over 400 systems A user-friendly interface simplifies the signing process for users. Signers can effortlessly create custom signatures and complete required fields with ease remotely and from any device with an internet connection. This eliminates the need for travel, allowing for quick and convenient signings from the comfort of home or the office. Seamlessly integrate DocuSign with your existing business applications including Oracle, Salesforce, and Slack, eliminating the need for constant app downloads to enhance productivity and saving time and money. Streamlining workflows for enhanced productivity Collaborative tools enable seamless teamwork with real-time comments, delegated signing, customisable templates, and envelope sharing to enhance collaboration and keep workflows moving efficiently. By automating tasks and simplifying document creation, sending, and signing processes, you save valuable time. This enables employees to focus on core tasks, ultimately... --- ### eSign Technology > ESign is a digital method of signing documents, removing the need for traditional written signatures. It enables individuals and businesses to sign contracts, agreements, and other documents digitally, streamlining the process. - Published: 2024-05-16 - Modified: 2024-05-16 - URL: https://www.opustech.co.uk/managed-print/esign-technology/ MANAGED PRINTeSIGN TECHNOLOGYeSign is a digital method of signing documents, removing the need for traditional written signatures. It enables individuals and businesses to sign contracts and other documents digitally. eSign technology enables you to securely sign from anywhere ESign, short for electronic signature, is a digital method of signing documents, removing the need for traditional written signatures. It streamlines the process and simplifies the process of collecting agreements from individuals across various locations. Opus provide a range of eSign solutions that ensure authentication and the validity and integrity of signatures. Secure encryption and audit trail features also maintain legal compliance and document security. Remotely sign documents, easily and securely With e-signatures the entire signing process can be completed digitally on a computer or mobile device, wherever you are. Ideal for clients in different regions or countries and remote workers away from the office. Signing documents without having to meet face-to-face streamlines the entire process and makes it quick and easy to complete the signing process. Track signatures and manage the signing process with ease Our eSign solutions enable document tracking. When more than one person needs to sign a document, e-signatures enable you to keep track of a document’s status and to manage the signing process effectively. Why do clients choose Opus for managed print solutions? OUTSTANDING CUSTOMER EXPERIENCEIt’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver. COMMITTED TO HIGH STANDARDSOur world class expertise is delivered by our internal... --- ### UniFLOW Online > uniFLOW Online is a cloud-based print and document management solution that enables businesses to manage their printing and scanning workflows on a single easy-to-use online platform. - Published: 2024-05-16 - Modified: 2024-08-15 - URL: https://www.opustech.co.uk/managed-print/uniflow-online/ MANAGED PRINTUNIFLOW ONLINE PRINT SOLUTIONSuniFLOW Online is a print and document management solution that enables businesses to manage their printing and scanning workflows on a single easy-to-use online platform. UniFLOW Online cloud-based print and document management solutions UniFLOW Online is a cloud-based print and document management solution. It enables businesses of all sizes to manage their printing and scanning workflows on a single, secure and easy-to-use online platform. It's one fully integrated platform for all printing, scanning and device management needs. Benefit from significant cost savings with uniFLOW’S built-in features designed to optimise printing and copying processes Unreleased print jobs are automatically deleted, print jobs can be rerouted from desktop printers to multifunctional devices or the print room and company-wide print policies can be implemented. With an integrated reporting system tracking usage, internal costs can be charged back correctly, and current usage assessed. Our managed print solutions would identify such problems and include plans to reduce the hidden waste of employees’ time incurred on print-related tasks. This frees up staff time to focus on other strategic initiatives, as opposed to day-to-day maintenance tasks. uniFlow delivers enhanced document security Document security is crucial for businesses to prevent data breaches, intellectual property theft, and unauthorised access to confidential information. Opus document management solutions ensure your documents remain secure. By allowing only authorised access to devices, confidential documents are protected. Access to device functionality can be restricted for specific users, groups or departments. Automatic deletion of print jobs when a device error occurs... --- ### Cellular IoT Connectivity > Cellular IoT connectivity is the use of cellular (or mobile) networks to enable devices to communicate and transfer data. - Published: 2024-05-14 - Modified: 2024-07-31 - URL: https://www.opustech.co.uk/iot/cellular-iot-connectivity/ IOT SOLUTIONSCELLULAR IOT CONNECTIVITYCellular IoT connectivity is the use of cellular (or mobile) networks to enable devices to communicate and transfer data. Upgrade to a new standard of performance and reliability with our cellular IoT connectivity solutions Experience unmatched reliability, flexibility, and security that streamline every aspect of your operations. Understanding the components of an IoT solution is crucial. A typical setup comprises four layers: sensing, networking, service, and interface. Our IoT cellular connectivity solutions lies within the networking layer, facilitating data transfer between devices and the cloud. With cellular IoT connectivity, the cellular networks enable seamless communication and data transfer and unlike consumer connectivity for phones, our service operates through a custom-built core network, establishing direct relationships with mobile network operators and strategically located points-of-presence in data centres. Optimised cellular IoT connectivity that caters for complex IoT applications Combining traditional cellular technologies and specialised IoT standards, our solution optimises data rate, power efficiency, coverage, and deployment complexity. This versatile mix caters to diverse IoT application needs, offering a comprehensive solution beyond traditional networks. Versatile cellular IoT devices and applications UNSHAKABLE RELIABILITYMulti-network SIMs automatically switch between networks during downtime to ensure your systems and devices are always online. ENHANCED SECURITYRobust security measures including static IPs, private APNs, and network-level content filtering that protect your data and devices. FLEXIBLE DATA PLANSAdaptable, cost-effective connectivity solutions, that easily align with different deployment needs, budgets, changes in device count and usage patterns. GLOBAL REACHCoverage across 185 countries that eliminates the complexities of dealing with... --- ### eSIM Solutions > A business eSIM, or electronic SIM, replaces the traditional physical SIM card found in phones and tablets they eliminate the need for a removable SIM card. - Published: 2024-05-14 - Modified: 2024-07-31 - URL: https://www.opustech.co.uk/iot/esim-solutions/ IOT SOLUTIONSBUSINESS eSIM SOLUTIONSAn eSIM, or electronic SIM, replaces the traditional physical SIM card found in phones and tablets they eliminate the need for a removable SIM card. Benefit from greater flexibility and reduced costs with business eSIMs An eSIM, or electronic SIM, replaces the traditional physical SIM card found in phones and tablets. Instead of a physical card, an eSIM is a piece of code embedded directly into the device itself, eliminating the need for a removable SIM card. Opus is an accredited partner with EE, O2, and Vodafone, and offers comprehensive eSIM solutions that leverage the latest mobile technology. For convenience, eSIMs support multiple plans on a single device Our business eSIM solutions empower businesses with unparalleled flexibility. Employees can effortlessly switch between carriers, reducing costs associated with roaming charges and providing greater agility in managing mobile connectivity. eSIM technology enables the provisioning of multiple mobile plans on a single device, catering to a range of business needs. Whether it's maintaining separate business and personal lines or acquiring local numbers while abroad, eSIMs offer a versatile communication solution. Increased efficiency and streamline onboarding processes with eSIM technology With an eSIM for business solution you will benefit from streamlined device management. Remote provisioning, activation, and deactivation of SIM profiles simplify administrative tasks such as employee onboarding/offboarding and contract management. In addition, the rapid activation and provisioning capabilities of eSIMs make them ideal for businesses requiring swift deployment in response to emergencies or disasters. eSIMs provide enhanced features to safeguard... --- ### IoT SIMs > IoT SIM cards are made for IoT devices, different from those used in smartphones, as they are optimised for machine-to-machine (M2M) communication, tailored for IoT application needs. - Published: 2024-05-14 - Modified: 2024-08-09 - URL: https://www.opustech.co.uk/iot/iot-sims/ IOT SOLUTIONSIoT SIM CARDSIoT SIM cards are specialised for IoT devices, optimised for machine-to-machine (M2M) communication, and tailored to meet IoT application requirements. Unlocking seamless connectivity with IoT SIM cards IoT SIM cards, are specialised SIM cards specially designed for use in IoT devices. Unlike traditional SIM cards used in smartphones, IoT SIM cards are optimized for machine-to-machine (M2M) communication and are tailored to meet the unique requirements of IoT applications. IoT SIM cards play a crucial role in enabling seamless connectivity for IoT devices, facilitating the exchange of data and enabling innovative IoT applications across industries such as manufacturing, transportation, healthcare, agriculture, and smart cities. Exploring the different types of IoT SIMs This type of SIM cards enable IoT devices to connect to cellular networks and transmit data over the internet, enabling communication between devices and centralised servers or cloud platforms. IoT SIM cards come in various forms, including traditional SIM cards, electronic SIMs (eSIMs), and soldered SIMs, to accommodate different types of IoT devices and deployment scenarios. Powering low bandwidth IoT One of the main features of IoT SIM cards is their ability to support low-power, low-bandwidth applications which is typical of many IoT devices. They offer specialised data plans and connectivity options optimised for IoT use cases, such as long battery life, extended coverage, and reliable connectivity in remote or challenging environments. The advanced features of IoT SIM cards IoT SIM cards generally include advanced management features that enable businesses to remotely monitor and manage their IoT... --- ### IoT > Our IoT solutions and specialist IoT consultancy enables businesses to proactively stay ahead of the curve and future-proof their operations with adaptable solutions that evolve to meet evolving needs. - Published: 2024-05-14 - Modified: 2024-07-31 - URL: https://www.opustech.co.uk/iot/ IOT TECHNOLOGYIoT SOLUTIONS & IoT CONSULTANCYWith IoT consultancy, businesses can proactively stay ahead of the curve and future-proof their operations with adaptable solutions that evolve to meet evolving needs. Transform your business with smart IoT solutions and IoT consultancy Our IoT solutions empower businesses to harness the full potential of IoT technology and revolutionise their operations for a smarter, more connected future. IoT, or the Internet of Things, refers to the network of interconnected devices and sensors that collect and exchange data over the internet. From smartphones and wearables to industrial machinery and smart home appliances, IoT enables seamless communication and collaboration between devices, driving automation, efficiency, and insights across various industries. Embrace the future and drive efficiency with IoT solutions and specialist IoT consultancy By choosing IoT, businesses can proactively stay ahead of the curve and future-proof their operations with adaptable solutions that evolve to meet evolving needs. IoT enables businesses to streamline processes, automate tasks, and optimise resource utilisation by leveraging real-time data insights from interconnected devices. Enhance decision making using insights and improve customer experience IoT solutions enable businesses to gain access to actionable insights derived from comprehensive data analytics and predictive modelling, enabling faster and more informed decision-making processes. Our IoT services and consultancy services enable businesses to deliver personalised experiences, anticipate customer needs, and enhance overall satisfaction, leading to stronger customer relationships and loyalty. IoT solutions super charge productivity levels IoT driven tools and technologies have the potential to revolutionise the way businesses operate by... --- ### 5G Connectivity > Opus provides 5G business mobile solutions for businesses available on EE, Vodafone and O2. 5G is the fifth generation of wireless technology, offering fast data speeds. - Published: 2024-05-14 - Modified: 2024-07-31 - URL: https://www.opustech.co.uk/iot/5g-connectivity-for-businesses/ BUSINESS MOBILE SOLUTIONS5G MOBILE CONNECTIVITY SOLUTIONSOpus provides business 5G connectivity solutions available on EE, Vodafone and O2. Super fast 5G for business, powering your 5G business mobile needs 5G for business is the latest iteration in wireless technology, marks a significant leap forward from its predecessors like 3G and 4G. Much more than just faster speeds, 5G brings a host of transformative capabilities that promise to revolutionise connectivity. Adopting 5G connectivity for business holds the potential to transform businesses, driving efficiency, innovation, and competitiveness in an increasingly digital and interconnected world. Harness the power of 5G business mobile to revolutionise your operations At its core, 5G for business boasts remarkable speed, delivering data at rates that exceed those of earlier generations. With significantly faster speeds and reduced latency, 5G enables businesses to carry out tasks more efficiently. This means quicker access to data, faster file transfers, and smoother communication, all of which contribute to streamlined workflows and increased productivity. 5G expands the horizon of connectivity by offering vastly increased capacity This means that a multitude of devices can be seamlessly linked within a confined space, paving the way for the rise of the Internet of Things (IoT) and enabling smart cities, autonomous vehicles, and interconnected infrastructures to thrive. This enables businesses to collect and analyse data in real time, leading to actionable insights that can drive informed decision-making, optimise processes, and enhance customer experiences. 5G enables next-level remote collaboration with seamless connectivity and flexibility The robust connectivity provided by 5G... --- ### O2 Business Mobile Solutions > Our O2 business mobile contracts provide reliable connectivity, tailored plans, and dedicated support to empower businesses with efficient communication solutions. - Published: 2024-05-14 - Modified: 2024-07-31 - URL: https://www.opustech.co.uk/mobile/o2-business-mobile-solutions/ BUSINESS MOBILE SOLUTIONSO2 BUSINESS MOBILE CONTRACTSOur O2 business mobile contracts offer reliable connectivity, tailored plans, and dedicated support to empower businesses with efficient communication solutions. Flexible O2 business contracts and business mobile solutions As an accredited O2 partner, Opus delivers O2 business mobile solutions that prioritise flexibility and reliable network coverage. Our range includes O2 business contracts and data plans featuring roaming, data rollover, and various contract lengths. Whether your teams work from home, the office, or on the go, our O2 business mobile contracts ensure seamless connectivity. They provide comprehensive coverage, reliability, and security crucial for your business operations. Benefit from flexible contract lengths and data rollover options with O2 Tailored to fit your business requirements, our flexible O2 business mobile solutions provide a wealth of options with contract lengths and data rollover options. Various roaming options ensure continuous connectivity regardless of your location worldwide. Whether you're travelling within Europe, outside Europe for up to 30 days, or on shorter trips lasting 24 hours, there are options to accommodate all businesses sizes and specific requirements. O2 was awarded the best network for reliability three years in a row O2, a trusted network, boasts reliable and extensive coverage, earning accolades such as Best Network for Reliability three years in a row by Global Wireless Solutions (GWS). Covering over 99% of the UK population and extending 5G to over 300 towns and cities, O2 provides a solid foundation for communication, productivity, and growth. Solid coverage free from interruptions As your business... --- ### Business Mobile Contracts > Business mobile contracts offer numerous advantages tailored to specific business needs. Cost savings as well as efficient management are the primary benefits. - Published: 2024-05-14 - Modified: 2024-07-24 - URL: https://www.opustech.co.uk/mobile/business-mobile-contracts/ BUSINESS MOBILE SOLUTIONSBUSINESS MOBILE CONTRACTSOur business mobile contracts offer numerous business benefits and are fully tailored to meet the requirements of specific business needs. Reap the endless benefits from business mobile phone contracts Our business mobile contracts provide a wealth of cost savings to our clients and provide discounted rates for services and devices. This cost-effective aspect extends to various aspects, including monthly service fees, device costs, and data usage charges, helping businesses optimise their communications expenses.  By consolidating multiple lines and devices under a single account, businesses streamline the extensive administrative tasks such as billing, account management, and device provisioning reducing the administrative burden associated with managing disparate consumer accounts. Business mobile phone contracts provide a huge amount of flexibility and customisation options The plans can be tailored to suit their specific requirements, selecting the appropriate mix of voice, text, and data allowances for their employees. They often come with enhanced features and services designed for professional use. These may include mobile device management (MDM) tools for enhanced security, priority customer support, and access to advanced productivity applications and mobile application management (MAM). Consolidated mobile billing and account management as standard Consolidated billing is another advantage of business mobile contracts as businesses can gain better visibility into their mobile expenses, track spending, and allocate costs more effectively. As part of our business mobile contracts, we provide each of our mobile clients support from a dedicated account manager and our customer experience team to ensure that there is always quick... --- ### Teams Phone Mobile > Teams Phone Mobile is a feature-rich communication solution that integrates Microsoft Teams with mobile devices, enabling users to make and receive calls, access voicemail, and collaborate seamlessly while on the go. - Published: 2024-05-13 - Modified: 2024-05-13 - URL: https://www.opustech.co.uk/mobile/teams-phone-mobile-solutions/ BUSINESS MOBILE SOLUTIONSTEAMS PHONE MOBILE SOLUTIONSTeams Phone Mobile is a feature-rich communication solution that integrates Microsoft Teams with mobile devices, enabling users to make and receive calls, access voicemail, and collaborate. Teams Phone Mobile solutions Empower your workforce with the latest innovation in unified communications. Exclusively available on EE, Teams Phone Mobile seamlessly integrates your mobile phone into the Microsoft Teams and Phone System environment, revolutionising the way you connect and collaborate. Teams Phone Mobile enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams, allowing you to utilise your SIM-enabled mobile phone as your Teams phone, independent of the Teams app. Say goodbye to juggling multiple numbers and devices – with Teams Phone Mobile, you can effortlessly switch between your mobile device and desk line using a single phone number. Deliver the same seamless user experience your employees are used to but on mobile With a Teams Phone Mobile solution from Opus, your business can experience the benefits of the first true unified communications solution with the same seamless experience whether you’re working from your mobile device or your desk. Teams Phone Mobile seamlessly integrates with Teams, allowing you to effortlessly switch calls between your mobile and desk for improved collaboration, including video and content sharing. Presence integration also ensures your Teams status updates when you’re on a call using the native dialler. Record calls and access a unified call history for streamlined reporting Automatic Call Recording with Teams Phone Mobile enables you to record mobile phone calls effortlessly... --- ### Vodafone Business Mobile > Vodafone business mobile solutions and calling and data plans provide a range of solutions from voice and data to device management & more. - Published: 2024-05-13 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/mobile/vodafone-business-mobile-solutions/ BUSINESS MOBILE SOLUTIONSVODAFONE BUSINESS MOBILE SOLUTIONSVodafone business mobile solutions provide a range of solutions from voice and data plans to device management & more. Vodafone business mobile solutions from Opus As an accredited Vodafone partner, Opus delivers top-tier Vodafone business mobile solutions that span across the UK and internationally, ensuring extensive coverage and connectivity for your organisation worldwide. Opus offer a range of business mobile solutions including plans with shared data pools and international roaming packages. For employees requiring communication while travelling or connecting with stakeholders abroad, Opus offers a wide range of business roaming and international calling solutions. Vodafone's business mobile plans ensure businesses have reliable connectivity globally This enables smooth communication between travelling employees and remote teams, promoting effective global collaboration. Vodafone's leadership in 5G network coverage across 12 countries and almost 350 European cities enables improved performance for your business users, including super fast, stable downloads on the move. Get in touch Benefit from guaranteed network reliability and high speed data connections with Vodafone business mobile Vodafone's business mobile solutions provide high-speed data connections. Vodafone's robust network enables uninterrupted essential business operations such as video conferencing, accessing cloud services, and transferring large files. Committed to sustainability, Vodafone leads in Europe with its green network powered by 100% renewable energy, aiming for net zero carbon emissions by 2040. Achieve mobile security compliance with Vodafones business mobile features Focused on security, Vodafone offers features such as secure VPN connections and mobile device management solutions, ensuring the protection of sensitive... --- ### Microsoft Intune > Microsoft Intune provides mobile device management (MDM), mobile application management (MAM), and PC management. - Published: 2024-05-13 - Modified: 2024-12-30 - URL: https://www.opustech.co.uk/mobile/microsoft-intune-endpoint-management/ BUSINESS MOBILE SOLUTIONSMICROSOFT INTUNE ENDPOINT MANAGEMENTMicrosoft Intune is a cloud-based service that provides mobile device management (MDM), mobile application management (MAM) and PC management capabilities. Manage and secure your employees devices, applications, and data remotely with Intune Microsoft Intune is a cloud-based tool that provides comprehensive mobile device management (MDM), mobile application management (MAM), and PC management capabilities. It allows businesses to securely manage their employees' devices, applications, and data from one centralised dashboard, regardless of the device's location. vWith Intune, businesses can enforce security policies, such as requiring device encryption, enforcing passcode policies, and restricting access to corporate data based on device compliance rules. It also enables IT consultants to deploy and manage applications, update device settings, and remotely wipe data from lost or stolen devices. The comprehensive business benefits of Microsoft Intune Microsoft Intune provides a wealth of business benefits including enhanced security, improved productivity, simplified management, and reduced IT overhead. By providing a secure and flexible management solution, Intune enables businesses to embrace mobility while maintaining secure control levels over corporate data and resources. Get in touch Quickly and easily deploy Intune across all operating systems Intune’s primary functionalities are Mobile Device Management (MDM) for overseeing hardware and Mobile Application Management (MAM) for safeguarding sensitive data. Intune supports various mobile operating systems like Android, iOS/iPadOS, Linux Ubuntu Desktop, macOS, and Windows client devices, catering to diverse needs of all types of businesses. Intune operates with a zero-trust security model, that provides cutting-edge cybersecurity measures for businesses The... --- ### Mobile Application Management > Mobile application management (MAM) is a security strategy that helps businesses manage and protect mobile apps used by their employees. - Published: 2024-05-13 - Modified: 2024-12-23 - URL: https://www.opustech.co.uk/mobile/mobile-application-management/ BUSINESS MOBILE SOLUTIONSMOBILE APPMANAGEMENT SOLUTIONSOur Mobile Application Management (MAM) solutions help businesses manage employees devices by controlling app distribution, app usage, and security policies. Securely manage your mobile workforce with Mobile Application Management Mobile Application Management is an essential component of modern enterprise mobility strategies, providing businesses with the tools to maintain security, streamline app management, and empower their mobile workforce. Opus provide a wide range of Mobile Application Management solutions, these solutions help you to create a productive, compliant, and secure mobile workforce that operates efficiently across all devices. Mobile Application Management (MAM) goes beyond traditional application management by prioritising security, compliance, and streamlined app control. MAM solutions enable businesses to embrace mobility without compromising sensitive data, this is done within the solution by implementing advanced security controls, enforcing granular access policies, and monitoring app usage. Comprehensive Mobile Application Management to deliver secure and efficient business operations Effective Mobile Application Management solutions combine innovative technologies and streamlined processes to deliver comprehensive management and security for business applications. They deliver far more than just deploying or updating applications on mobile devices, MAM solutions provide businesses with robust tools to manage their entire mobile ecosystem, the software helps to protect against potential data breaches, malware, and unauthorised access attempts to ensure that sensitive business information remains highly secure. Consisten and efficient service is key to delivering exceptional value Our mobile support services ensure quick issue resolution, reduced operational costs and proactive problem-solving around the clock. Net Promoter Score 0 Month on... --- ### Microsoft Defender > Microsoft Defender for Business provides a range of protection from cyber threats, including malware, viruses, ransomware, and other malicious software. Opus provide specialist Defender consultancy services. - Published: 2024-05-13 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/microsoft-solutions/microsoft-defender-consultancy/ MICROSOFT SOLUTIONSMICROSOFTDEFENDER FOR BUSINESS Microsoft Defender for Business is a comprehensive security platform that provides a range of protection from cyber threats, including malware, viruses, ransomware, and other malicious software. Microsoft Defender for Business is the comprehensive security solution Microsoft Defender for Business is a comprehensive security solution designed to protect businesses against cyber threats. It offers advanced threat protection capabilities to safeguard endpoints, email, and identities, helping businesses to defend against malware, phishing attacks, ransomware, and other malicious activities. This integrated security platform provides a range of features, including endpoint protection, email security, and identity and access management. Using artificial intelligence (AI) and machine learning algorithms Defender detects and responds to threats in real time, helping businesses stay ahead of evolving cyber threats and our specialist Microsoft Defender consultancy services ensure that Defender is setup to deliver the correct level of protection that your business needs. Automated threat response capabilities with Microsoft Defender for Business Opus provide specialist Microsoft Defender consultancy services. Microsoft Defender for Business also offers centralised management through an intuitive dashboard, enabling the configuration of security policies, monitoring of security events, and incident investigation. With automated threat response capabilities, Defender helps businesses mitigate security risks and minimise the impact of security breaches. Get in touch Defender for Business provides comprehensive security protection to safeguard your business Microsoft Defender for Business, provides comprehensive protection across various threat vectors, safeguarding businesses against a multitude of cyber threats. It employs sophisticated algorithms and threat intelligence to detect and mitigate malware,... --- ### Microsoft Sharepoint > Our Microsoft SharePoint consultants provides expert guidance and support in implementing, optimising, and managing SharePoint deployments. - Published: 2024-05-13 - Modified: 2024-08-15 - URL: https://www.opustech.co.uk/microsoft-solutions/microsoft-sharepoint-consultancy/ MICROSOFT SOLUTIONSMICROSOFTSHAREPOINT CONSULTANCYOur Microsoft SharePoint consultants provide expert guidance and support to businesses in implementing, optimising, and managing SharePoint solutions. Microsoft SharePoint consultancy to help you maximise your SharePoint deployment Microsoft SharePoint is a versatile collaborative application typically used for sophisticated information management as well as an intranet solution and more. It offers seamless collaboration, file sharing, and search capabilities across your entire business. As an integral component of Microsoft 365, SharePoint delivers powerful content management features, serving as the backbone for various other Microsoft services like Teams, Viva Engage, Viva Connections, Stream, and numerous others. Microsoft SharePoint fully integrates with the Microsoft 365 applications SharePoint enhances productivity and streamlines business processes enabling businesses to create SharePoint website, intranets, and portals for sharing information, managing content, and collaborating on projects. Additionally, it provides features such as workflow automation, version control, and integration with many other Microsoft 365 applications. Our team of specialist Microsoft SharePoint consultants will work with you to fully customise the solution to your specific business needs. Get in touch Maximise your SharePoint investment with specialist Microsoft SharePoint consultancy Microsoft SharePoint consultancy enables businesses to benefit from expert guidance and support in implementing, customising, and optimising SharePoint solutions. Our SharePoint consultants have significant expertise in areas such as information architecture, document management, collaboration, workflow automation, and intranet development. They help businesses maximise the value of their SharePoint deployment by aligning the platform with business objectives and enhancing user adoption to ensure SharePoint is successfully adopted across the business.... --- ### Disaster Recovery Plans > Our IT disaster recovery plans (DRP) outline detailed procedures and strategies to respond to unplanned incidents or cyber attacks. - Published: 2024-05-13 - Modified: 2025-05-01 - URL: https://www.opustech.co.uk/cyber-security/disaster-recovery-planning/ CYBER SECURITY SOLUTIONSIT DISASTER RECOVERY PLANSWe help our clients formulate an IT disaster recovery plan (DRP) to outline procedures and strategies to help them respond to unplanned incidents and minimise impact on operations. Mitigate unforeseen events and safeguard critical business data Comprehensive IT disaster recovery planning (DRP) is a critical component of business resilience. We assist our clients in formulating their IT disaster recovery plans, ensuring a well-structured response is in place to overcome unplanned incidents like natural disasters, cyberattacks, and power outages. Our IT disaster recovery plans include a range of strategies to minimise the impact of disasters and enable business continuity with minimal disruption. DR plans are normally complemented by a broader IT business continuity plan that holistically addresses the wider business operations. Disaster Recovery as a Service (DRaaS) is a secure, cloud-based solution DRaaS is a cost-effective, subscription-based service that eliminates the need for expensive secondary data centres, enabling resources to be directed toward strategic business priorities. It scales easily alongside your business, adapting to evolving data volumes and specific recovery needs. It enables swift failover to a virtualised backup environment, ensuring minimal downtime and seamless continuity while your primary systems are fully restored. With near-instantaneous recovery times, DRaaS enhances your business's ability to recover quickly from disruptions. Consistent IT support SLAs for added peace of mind NET PROMOTER SCORE 0 Month on month we survey our customers to ensure our customer experience levels remain consistently high CUSTOMER SATISFACTION 97. 5 % CSAT is measured closely to... --- ### Business Continuity Planning > Our Business Continuity Planning services outlining procedures and processes to sustain critical business operations. - Published: 2024-05-13 - Modified: 2025-05-01 - URL: https://www.opustech.co.uk/cyber-security/business-continuity-plans/ CYBER SECURITY SOLUTIONSBUSINESS CONTINUITY PLANSOur business continuity planning services help you form a comprehensive strategy to sustain critical operations during and after disruptive events. Business continuity planning encompasses three key elements: resiliency, recovery and contingency Many businesses outsource their business continuity plan (BCP) to a managed service provider who has the expertise to analyse their IT setup at a much deeper level, challenge their existing processes, and strategically refine those that would be deployed in the event of unforeseen circumstances. We typically produce both the business continuity plan and disaster recovery plan (DRP) in tandem to deliver a comprehensive approach to resilience. Proactive business continuity planning will help safeguard business operations A business continuity plan (BCP) is a strategic document designed to ensure that essential business functions can continue during and after unplanned disruptions such as a server/backup failure, a cyber attack or a natural disaster like a fire or flood. The goal of any effective business continuity planning is to maintain business operations, protect employees and assets, and minimise any financial loss during times of crisis. Get in touch Efficient service is key to delivering exceptional value Our IT service desk services ensure quick issue resolution, reduced operational costs and proactive problem-solving give you added peace of mind that your IT estate is fully supported around the clock. NET PROMOTER SCORE 0 Month on month we survey our customers to ensure our customer experience levels remain consistently high CUSTOMER SATISFACTION 97. 5 % CSAT is measured closely to ensure... --- ### Extended Detection and Response (XDR) > Extended Detection and Response (XDR) services detect, investigate and respond to cyber threats across endpoints, networks, and the cloud. - Published: 2024-05-09 - Modified: 2025-05-01 - URL: https://www.opustech.co.uk/cyber-security/extended-detection-and-response/ CYBER SECURITY SOLUTIONSEXTENDED DETECTION & RESPONSE SERVICES (XDR)Extended detection and response (XDR) detects, investigates, and responds to cyber threats across endpoints, networks, and cloud environments. Unified cyber protection with our extended detection and response (XDR) services Unlike traditional security tools that focus on individual components like endpoint detection and response (EDR) or network security monitoring (NSM), extended detection and response (XDR) provides a unified platform that correlates and analyses data from multiple sources to provide a more holistic view of a businesses cyber security incidents. By aggregating and contextualising data from endpoints, networks, applications, and cloud services, XDR enables cyber security consultants to detect sophisticated threats much more effectively and respond to them in a timely manner. Elevate your cyber security posture to the next level with extended detection and response services Extended detection and response (XDR) manages threat detection to the next level by providing businesses with a comprehensive and integrated approach to cyber security. By consolidating data from multiple sources such as endpoints, networks, applications, and cloud environments, XDR provides a unified platform for detecting threats across the entire IT infrastructure estate. This holistic view enables businesses to identify sophisticated threats that may evade traditional security measures. Providing full threat visibility across your entire estate One of the key advantages of extended detection and response solutions is their ability to enhance visibility into an businesses security posture. By aggregating and correlating data from various sources, including logs, events, and alerts, XDR provides security teams with a comprehensive view... --- ### Managed Detection & Response > Managed detection and response services (MDR) provide proactive monitoring, detection and response to threats in real-time. - Published: 2024-05-08 - Modified: 2025-05-01 - URL: https://www.opustech.co.uk/cyber-security/managed-detection-and-response/ CYBER SECURITY SOLUTIONSMANAGED DETECTION & RESPONSE (MDR) SOLUTIONSManaged Detection and Response solutions provide proactive monitoring, detection, and response to threats in real-time. Managed detection and response (MDR) to proactively monitor and detect threats in realtime Our managed detection and response services (MDR) provides continuous monitoring, detection, and response to threats within an businesses network. Unlike traditional cybersecurity approaches that rely on reactive measures, MDR services proactively hunt for threats, identify suspicious activities, and respond to incidents in real-time. MDR helps businesses improve their security posture, reduce the impact of cyber threats, and minimises the risk of data breaches by providing comprehensive threat detection and response capabilities. Enhancing security with advanced threat detection and analytics with MDR Our managed detection and response services employ a combination of advanced threat detection technologies, such as behaviour analytics, machine learning, as well as threat intelligence, to identify and flag potential security threats that may evade traditional security measures. MDR solutions can detect suspicious behaviour indicative of malware infections and unauthorised access attempts, by continuously monitoring network traffic, endpoint activities, and system logs. Get in touch Our managed detection and response services provide proactive incident response to contain security incidents With 24/7 monitoring and response capabilities that allow for rapid detection and containment of security incidents before they escalate into significant breaches, our managed detection and response solutions are invaluable to businesses of all sizes. To minimise downtime, data loss, and repetitional damage associated with cyber attacks, our cyber security consultants respond to alerts in... --- ### Endpoint Detection & Response > We provide a wide range of endpoint detection and response solutions (EDR) to continually monitor an endpoint and protect your business. - Published: 2024-05-08 - Modified: 2025-05-01 - URL: https://www.opustech.co.uk/cyber-security/endpoint-detection-and-response/ CYBER SECURITY SOLUTIONSENDPOINT DETECTION & RESPONSE (EDR) SOLUTIONSEndpoint Detection and Response (EDR) continuously monitors devices within a network, identifying and responding to potential cybersecurity threats in real-time. Endpoint detection and response solutions Endpoint Detection and Response solutions (EDR) detect and respond to advanced threats on network endpoints. They monitor endpoint activities for suspicious behaviour, alerts in real-time, and provides detailed data for prompt investigation and response. Our Endpoint Detection and Response solutions typically include features like endpoint visibility, threat intelligence integration, and automated responses to prevent security breaches. Enhancing endpoint security with endpoint detection and response Our endpoint detection and response security solutions monitor and log activities occurring on endpoints and all workloads, granting security teams the necessary visibility to detect otherwise hidden incidents. Ensuring consistent and thorough visibility into endpoint activities in real-time. They deliver advanced threat detection, investigation, and response functionality, including incident data search and investigation, alert prioritisation, validation of suspicious activities, proactive threat hunting, as well as helping to contain malicious activities. Managed endpoint detection and response solutions provide advanced threat detection functionality EDR solutions employ sophisticated detection algorithms and machine learning capabilities to continuously monitor endpoint activities in real-time. By analysing endpoint data, EDR solutions can identify and flag suspicious behaviour indicative of advanced threats. This proactive approach enables businesses to proactively detect malware, ransomware, and other sophisticated cyber-attacks before they cause significant damage to the network or compromise sensitive data. Get in touch Why do clients choose to partner with Opus? OUTSTANDING CUSTOMER EXPERIENCEIt’s proven. We... --- ### Infinity Call Tracking > The Infinity call tracking platform links the customer journey directly to phone calls, providing valuable insights to ensure your marketing budget is invested wisely on the channels that deliver for you. - Published: 2024-05-08 - Modified: 2024-11-29 - URL: https://www.opustech.co.uk/telecoms/infinity-call-tracking/ TELECOMS SOLUTIONSINFINITY CALL TRACKINGInfinity call tracking links the customer journey directly to phone calls, providing valuable insights and budget optimisation. Transform your contact centre with AI powered call tracking analytics Our strategic partnership with Infinity call tracking will help you unlock performance-boosting insights without manual call monitoring. Saving you time and improving performance, ensuring you delight your customers every time they contact your business. Unearth hidden insights to determine the source of your inbound enquiries Infinity’s call analytics platform is designed to help you unearth hidden insights from every call your business handles, helping you make smarter business decisions and improve the experiences you deliver – for customers and your agents. Get in touch Unlock performance-boosting insights without manual call monitoring By automatically monitoring 100% of your calls, Infinity gives you the insight you need to optimise agent performance and send NPS sky-high without needing to manually listen in. Through connecting call outcomes to activities and behaviour, deciding where to spend, how to train your sales team, and how to increase customer satisfaction across the board is easy. That’s why Infinity’s speech analytics tools play a critical role in the tech stack for marketing, sales, customer service, and contact centre teams all over the world. Download our guide on how to implement AI to deliver next level CX Discover how the combination of AI and innovative technology in your contact centre can revolutionise the customer experience. download the guide How call tracking can transform the contact centre experience Before the... --- ### VOIP > VoIP telephony (Voice over Internet Protocol) also known as cloud or hosted telephony is a communication service that uses the Internet rather than a landline. - Published: 2024-05-07 - Modified: 2024-07-23 - URL: https://www.opustech.co.uk/telecoms/voip-telephony/ TELECOMS SOLUTIONSVOIP PHONE SYSTEM SOLUTIONSA VoIP phone system is a technology that allows voice calls to be made over the internet instead of traditional telephone lines. Unlocking efficiency and innovation with a VoIP phone system for your business Voice over Internet Protocol (VoIP) enables voice communication via the internet, replacing the traditional landline service. The key difference between VoIP phone system and a conventional landline is the technology used. Instead of relying on physical landlines, VoIP telephony harnesses the power of the internet. In a typical VoIP phone system setup, a handset or business phone system is connected to a router and leverages the internet to transmit voice. Our range of VoIP solutions provides businesses with cost-effective, flexible and feature-rich communication solutions that contribute to improved efficiency, collaboration and customer satisfaction. A key benefit of VoIP phone system is the cost savings available to a business Compared to traditional telephone services, VoIP phone systems typically offers lower costs, especially for long-distance and international calls. By integrating voice and data networks into a single infrastructure, VoIP eliminates the need for separate networks, leading to reduced expenses in infrastructure setup and maintenance.   This cost-efficient approach enables businesses to allocate resources more effectively, freeing up capital for other essential investments and enhancing overall financial performance. Get in touch VoIP provides seamless accessibility from anywhere with an internet connection Businesses have the flexibility to choose between 0800 or local numbers, allowing for national exposure or local community engagement depending on their goals. Employees... --- ### SD-WAN > SD-WAN solutions utilise the principles of software-defined networking (SDN) to manage and enhance the performance of wide-area networks (WANs). - Published: 2024-05-07 - Modified: 2024-07-23 - URL: https://www.opustech.co.uk/telecoms/sd-wan/ TELECOMS SOLUTIONSSD-WAN SOLUTIONSSD-WAN, or Software-Defined Wide Area Network, is a technology that uses software to manage and optimise the performance of a wide area network. Enhancing connectivity with SD-WAN solutions SD-WAN leverages the principles of software-defined networking (SDN) to manage and enhance the performance of wide-area networks (WANs). It monitors WAN performance, optimising traffic to maintain high speeds, this enables businesses to securely connect users, applications and data across multiple locations while delivering improved performance, reliability, and scalability. One of the key benefits of SD-WAN is its ability to simplify WAN management through centralised control and visibility, enabling your network administrators to efficiently oversee and optimise the entire network infrastructure. Revolutionising connectivity and empower your business with SD-WAN solutions Our SD-WAN solutions transform enterprise network connectivity across expansive distances, revolutionising how your business stays connected. By leveraging MPLS, wireless, broadband, VPNs, and the internet, SD-WAN provides multi-site businesses and remote users with seamless access to corporate resources from anywhere. Unlike traditional WANs that rely on CLI-driven legacy routers for connectivity, SD-WAN offers a software-based solution that simplifies network management and enhances security. A centralised control plane enables administrators to deploy rules and policies across the network simultaneously. Streamlining network management with SD-WAN technology SD-WAN makes managing networks easier. Instead of dealing with lots of separate devices, SD-WAN uses a central controller to tell appliances what to do. These appliances connect different types of internet connections like MPLS, broadband, and LTE, all through one gateway. This setup boosts network speed, performance,... --- ### SASE > Secure Access Service Edge (SASE) is a cloud service that integrates SD-WAN with security features such as SWG, CASB, FWaaS, and ZTNA. - Published: 2024-05-07 - Modified: 2024-07-23 - URL: https://www.opustech.co.uk/telecoms/sase/ TELECOMS SOLUTIONSSECURE ACCESS SERVICE EDGE (SASE) SOLUTIONSSecure Access Service Edge (SASE) is a cloud service that integrates SD-WAN with security features consolidating them into a single service. SASE solutions combine multiple networking and security capabilities and functions within a unified cloud-delivered solution Secure Access Service Edge referred to as SASE is a cloud-native architecture that integrates networking and security functions into a single cloud-based service. The idea behind SASE originated from the fusion of WAN edge and network security markets driven by the need for simplicity, scalability, flexibility, low latency, and security. SASE combines features such as SD-WAN with various security capabilities like Secure Web Gateways (SWG), Cloud Access Security Brokers (CASB), Firewall as a Service (FWaaS), and Zero-Trust Network Access (ZTNA). Empowering remote work with the flexible reach of Secure Access Service Edge (SASE) SASE essentially extends both networking and security capabilities to wherever they are needed, making them available for remote workers and those working from anywhere. This model allows businesses to take advantage of services like FWaaS, SWG, ZTNA, and various threat detection functions. Integrated networking and security functions at the network edge SASE works by integrating networking and security functions into a unified cloud-delivered service at the network edge. This enables businesses to effortlessly support dispersed remote and hybrid users by connecting them to nearby cloud gateways instead of routing traffic to corporate data centres. It ensures consistent secure access to all applications while maintaining thorough visibility and inspection of traffic across all ports and protocols.... --- ### MPLS > Multiprotocol Label Switching (MPLS) is a networking technology that directs data packets efficiently along predefined routes through a network, enhancing performance and traffic management. - Published: 2024-05-02 - Modified: 2024-12-30 - URL: https://www.opustech.co.uk/telecoms/mpls/ TELECOMS SOLUTIONSMULTI PROTOCOL LABEL SWITCHING (MPLS)MPLS is a networking technology that directs data along predefined routes through a network, enhancing both performance and traffic management. Streamlining networks with efficient Multiprotocol Label Switching (MPLS) solutions Multiprotocol Label Switching (MPLS) enables businesses to create smart networks that offer a variety of advanced services using just one infrastructure. MPLS improves network performance and efficiency by quickly routing data packets through a network using labels instead of IP addresses, ensuring fast and reliable transmission. With our MPLS solutions, you can easily connect remote offices and enhance user experience without major changes to your existing systems and seamlessly integrate with different technologies. Multiprotocol Label Switching provides reliable and consistent service levels MPLS delivers reliable and high-performance networking, prioritising critical traffic and ensuring consistent service levels. It combines features like Layer 3 VPNs, Layer 2 VPNs, Traffic Engineering, and Quality of Service to create efficient, scalable, and secure networks. Our MPLS solutions provide easy setup and management, delivering specialised IP services for providers and users across a wide range of devices. With MPLS, businesses can optimise their network infrastructure to support essential applications and services while delivering a seamless user experience. Benefits of MPLS vs SD-WAN Depending on your business requirements, alternative networking solutions like SD-WAN may be a better fit. SD-WAN expands on MPLS principles but with wider versatility. Offering secure, adaptable connectivity, not restricted to particular links or providers, and is tailored for cloud integration. Unlike MPLS, which relies on backup links during outages,... --- ### Managed IT Infrastructure > Our managed it infrastructure services include systems management, network management and storage management. - Published: 2024-04-13 - Modified: 2025-04-30 - URL: https://www.opustech.co.uk/it-services/managed-it-infrastructure/ IT SERVICESIT INFRASTRUCTURE MANAGEMENTBusinesses outsource the management, maintenance, and support of their IT infrastructure over to Opus. Managed IT infrastructure services include management of as servers, networks, storage, and data centres Our Managed IT Infrastructure Services are designed to simplify IT management, enhance cyber security and improve business performance. We offer a full range of services across all components of IT infrastructure, including servers, networks, storage, and data centres. Whether your business relies on traditional IT infrastructure or modern cloud infrastructure, our team ensures continuous monitoring, patch management, and performance optimisation. Our advanced network management services, we guarantee seamless connectivity while protecting your data with scalable storage solutions. Minimising downtime and maximising security with managed infrastructure By adopting a proactive approach and through 24/7 monitoring, we detect and resolve potential issues early, reducing the risk of costly disruptions. Our Cybersecurity solutions are vast and include firewalls, MDR and encryption protocols to regular vulnerability assessments, we safeguard your data and ensure compliance with industry standards. Efficient IT support delivers exceptional value NET PROMOTER SCORE 0 Month on month we survey our customers to ensure our customer experience levels remain consistently high CUSTOMER SATISFACTION 97. 5 % CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus FIRST TIME FIX ON A P1 99. 2 % We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents Embracing IaaS: scalable, cost-effective and secure IT solutions Many clients... --- ### IT Security Consultancy > Market leading IT Security Consultants specialising in cloud migration, networking, business continuity and disaster recovery. - Published: 2024-04-13 - Modified: 2024-12-18 - URL: https://www.opustech.co.uk/cyber-security/it-security-consultancy/ CYBER SECURITY SOLUTIONSMARKET LEADING IT SECURITY CONSULTANTSOur comprehensive suite of cyber security consultancy services are fully tailored to your specific business needs. Access a team of specialist IT security consultants to take your business to the next level With cyber threats becoming increasingly advanced and IT security risks on the rise, businesses of all sizes are left vulnerable to attacks. Many businesses lack the necessary cyber security tools, strategies, and expertise to maintain a strong security posture, making them prime targets for cyberattacks. Our team of certified IT security consultants provide a range of tailored IT security solutions designed to safeguard your business. Whether they're working on standalone IT security consultancy projects or collaborating with in-house IT teams, our IT security consultants leverage years of experience, specialised knowledge, and cutting-edge cyber security technologies to ensure your business remains resilient, protected, and fully compliant. Access a team of certified IT security consultants with a wealth of experience The IT security consultancy team at Opus are experts across all areas of cyber security. They specialise in implementing and managing Microsoft’s advanced security solutions while crafting bespoke strategies to identify vulnerabilities and address specific risks. By partnering with our IT security consultants, businesses benefit from hands-on expertise that prioritises secure workflows, scalable infrastructure, and future-proof operations. Get in touch We will work together with your internal IT team or as standalone IT security consultants Working closely with internal IT teams and key stakeholders, our IT security consultants ensure your business remains secure against... --- ### Call Recording Solutions > We provide a wide range of business call recording solutions to help businesses deliver outstanding customer service, compliance, and operational excellence. - Published: 2024-04-13 - Modified: 2024-07-23 - URL: https://www.opustech.co.uk/telecoms/call-recording/ TELECOMS SOLUTIONSBUSINESS CALL RECORDING SOLUTIONSCall recording is pivotal for businesses who strive to deliver customer service, compliance and operational excellence. Business call recording facilitates compliance requirements and provides insights to help businesses improve customer experience Business call recording solutions are pivotal for businesses who strive to deliver customer service, compliance and operational excellence. Call recording solutions not only aids in maintaining high service standards and legal compliance but also provides a solid foundation for ongoing improvement and customer satisfaction. Our call recording solutions help businesses meet stringent legal and regulatory requirements Our business call recording solutions help businesses meet stringent legal and regulatory requirements by securely recording and archiving phone conversations. Data protection and privacy laws are increasingly stringent, and ensuring that a business’s telephone interactions with customers comply with the set legal standards is paramount. Our solutions are designed to manage consent in line with regulations, automatically recording calls in a way that respects privacy laws. This not only protects businesses from potential legal implications but also builds trust with customers. Business call recording enables managers and quality assurance teams the ability to listen to recorded calls The quality assurance aspect of call recording is invaluable for identifying training needs, as it highlights areas where agents/employees excel and where improvement is needed. It fosters a culture of continuous learning and development, ensuring that your agents/employees are well-equipped to handle a wide range of customer queries and challenges. Get in touch Our call recording solutions provide factual and unbiased conversation... --- ### [Guide Download] Enhance CX and Reduce Overheads with AI Contact Centre Guide > Discover AI technology that enhances your CX and streamlines operations in your contact centre. Download our comprehensive guide featuring recommended technologies. - Published: 2024-04-09 - Modified: 2024-11-28 - URL: https://www.opustech.co.uk/enhance-cx-and-reduce-overheads-with-ai-contact-centre-guide-download/ AI CONTACT CENTRE GUIDEENHANCE CX AND REDUCE OVERHEADS WITH AILeverage AI-powered technologies to enhance customer experience and reduce overhead costs. The average cost of contact centre operationsWhy are contact centre overheads so expensive? 7 AI contact centre features you can implement right awayOptimise the customer journey, streamline operations and reduce costs DOWNLOAD YOUR FREE GUIDE NOW How AI enhances CX and streamlines operationsFinding the balance between offering great customer service and managing costs in your contact centre can be challenging. While adding more agents can improve service, it might not always be affordable. Harnessing AI-powered technologies can help by making processes smoother, improving CX and reducing overheads. Maximise efficiency and enhance CX Explore the benefits of AI-powered solutions such as Smart IVR, Interactive Virtual Agents, Agent Assist, Quality Monitoring, Workforce Management, AI Insights and Caller Insights. Ready to discuss your AI contact centre implementation? GET IN TOUCH --- ### [Guide Download] AI and Innovative Technology in your Contact Centre Guide > Unlock the potential of next-level CX with our guide to leveraging AI and innovative technology. Learn how AI adoption transforms your contact centre, including pre and post-adoption insights, and discover seven actionable AI features for immediate implementation. - Published: 2024-04-09 - Modified: 2024-11-28 - URL: https://www.opustech.co.uk/ai-and-innovative-technology-guide-download/ AI CONTACT CENTRE GUIDELEVERAGING AI FOR NEXT-LEVEL CXDiscover how the combination of AI and innovative technology in your contact centre can revolutionise the customer experience. What is the relationship between AI and CX? How to address challenges to AI adoption7 AI contact centre features you can implement right awayDelight your customers, reduce costs and boost profitability DOWNLOAD YOUR FREE GUIDE NOW How does AI impact CX? Achieving excellent customer service while maintaining profitability is essential for contact centres. By leveraging AI, you can reduce your operational costs and increase revenue through improved customer retention and upselling opportunities. Whether you are fully committed to AI or just starting the journey, significant productivity and customer satisfaction enhancements are available with our AI contact centre solutions. Maximise customer satisfaction and efficiency Explore the benefits of AI powered solutions such as Smart IVR, Interactive Virtual Agents, Agent Assist, Sentiment Analysis, Predictive Analytics, AI Insights, and Caller Insights. Ready to discuss your AI Contact Centre implementation? GET IN TOUCH --- ### Microsoft Solutions > Discover Microsoft's business solutions, including productivity tools and cloud services, to streamline operations and enhance efficiency. - Published: 2024-04-08 - Modified: 2025-02-12 - URL: https://www.opustech.co.uk/microsoft-solutions/ MICROSOFT SOLUTIONSMICROSOFT SOLUTIONS PARTNEROpus can help you revolutionise the way your business operates with our wide range of Microsoft business solutions. Empower your business with Microsoft's scalable and secure business applications Microsoft Business Applications comprise of comprehensive solutions that encompass productivity, business management, cloud services, and AI all centralised in one platform. All the Microsoft applications are designed to scale alongside your business, ensuring they can accommodate operations of any size, they also come with enterprise-grade security measures to safeguard your data across all applications. Take your productivity to the next level with Microsoft 365 Microsoft 365 is an integrated suite of productivity and collaboration tools from Microsoft, combining the familiar Office applications with advanced cloud services, device management, and advanced security. It's designed to facilitate seamless communication and collaboration among users, allowing them to work from anywhere on any device. This comprehensive solution includes applications like Word, Excel, PowerPoint, and Outlook, along with powerful cloud services such as OneDrive and Microsoft Teams, enhancing productivity and supporting remote work. Innovate with AI and Microsoft Copilot Microsoft Teams is a comprehensive collaboration platform designed to bring teams together, whether they're working remotely or in the same office. It integrates various communication tools such as chat, video conferencing, and audio calls into one interface, enabling fluid and efficient communication. Teams also provides features for file sharing and storage, allowing users to collaborate on documents in real-time. It also integrates with other Microsoft and third-party apps, enhancing productivity by centralising workflows within the... --- ### [Guide Download] CX Discovery Guide > Our CX Discovery Guide covers why you need to prioritise customer experience and how our free 4-stage framework structures your journey towards CX excellence. - Published: 2024-04-08 - Modified: 2024-11-28 - URL: https://www.opustech.co.uk/cx-discovery-guide-download/ CX DISCOVERY GUIDEACCELERATE CUSTOMER EXPERIENCE WITH CX DISCOVERYEnhance your CX and transform the customer journey to deliver consistently excellent end-to-end customer experiences. What is CX and why is it important? How CX Discovery can help transform customer experienceThe Opus CX Discovery FrameworkExploring your CX and business goals DOWNLOAD YOUR FREE GUIDE NOW What is CX Discovery? With customer expectations rising and digital changes happening rapidly, businesses must ensure great experiences throughout the customer journey. CX Discovery helps organisations to enhance their customer experience by analysing each stage of the customer journey, identifying pain points, and developing strategies to improve overall CX. Transform the customer experience The Opus CX Discovery process involves workshops, interviews, data analysis, and recommendations tailored to the specific needs of your organisation. The goal of CX Discovery is to uncover insights, align stakeholders, and pave the way for effective CX transformation initiatives. Ready to discuss your CX requirements in more detail? GET IN TOUCH --- ### Reporting Analytics > Contact Centre reporting analytics enable managers to analyse key metrics and insight, which helps optimise agent productivity, enhance CX and drive operational efficiency. - Published: 2024-04-08 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/reporting-analytics/ CX TRANSFORMATIONCONTACT CENTRE REPORTING & ANALYTICSContact centre reporting and analytics are crucial to optimise agent productivity, enhance customer experiences, and drive operational efficiency. Use call centre reporting and analytics to identify and track key metrics and optimise performance Call centre reporting and analytics are vital to analyse the performance of a contact centre. By analysing key metrics and insight, contact centre managers are enabled to optimise agent productivity, enhance customer experiences, and drive operational efficiency. Accurately track call volumes to highlight peak times and identify trends Call volume reports provide detailed insights into the volume of incoming and outgoing calls over specific time periods, such as hours, days, or weeks. These reports not only highlight peak call times but also identify trends and patterns in call traffic. By analysing call volume data, contact centre managers can anticipate busy periods, adjust staffing levels accordingly, and optimise resource allocation to ensure efficient handling of customer enquiries. Our strategic partners Use contact centre reporting to identify areas for improvement by analysing Average Handling Time Average Handling Time (AHT) reports delve into the average time it takes for agents to handle customer interactions comprehensively. This metric encompasses various components, including talk time, hold time, and after-call work, offering a comprehensive view of agent performance. With AHT analysis, managers can identify bottlenecks in the customer service process, implement strategies to streamline workflows, and improve overall efficiency. We deep dive in to how you can reduce contact centre overheads using AI Achieving the balance between delivering... --- ### Voice Automation > Automated voice tools for contact centre use automated systems and technology to handle incoming and outgoing phone calls within the contact centre. - Published: 2024-04-05 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/voice-automation-solutions/ CX TRANSFORMATIONCONTACT CENTRE AUTOMATED VOICE SOLUTIONSAutomated voice tools use automated systems and technology to handle incoming and outgoing phone calls within the contact centre. Automated voice tools enhance the customer experience without the need for human intervention Automated voice tools encompass a diverse range of functionalities aimed at improving efficiency, enhancing customer satisfaction, and ensuring a seamless customer experience across all touch points. These tools use speech recognition, natural language processing, and interactive voice response (IVR) to automate various aspects of customer interactions over the phone. They enabling customers to perform tasks, obtain information, and resolve issues without the need for human intervention and they greatly improve operational efficiency and reduce agent workload. Our strategic partners IVR systems interact with customers and can route them to the best suited agent Interactive Voice Response (IVR) systems play a crucial role in the voice automation process. Using pre-recorded voice prompts and advanced speech recognition technology, IVR systems interact with callers, guiding them through a series of options and routing them to the appropriate department, specific agent or self-service options based on their input. This ensures that customers are efficiently directed to the right resources, reducing call wait times and enhancing overall operational efficiency. We deep dive in to how you can reduce contact centre overheads using AI Achieving the balance between delivering high-quality customer experience and maintaining financial stability within your contact centre requires careful navigation. This handy guide explains how you can achieve exactly this. READ THE GUIDE Add Your Heading... --- ### AI Chatbots > AI Chatbots for customer service act as virtual assistants that automatically handle a variety of customer enquiries that come into the contact centre. - Published: 2024-04-05 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/ai-chatbots/ CX TRANSFORMATIONCONTACT CENTRE AI CHATBOTS FOR CUSTOMER SERVICEAI chatbots for customer service act as virtual assistants that handle a variety of enquiries into the contact centre as well as tasks through text-based communication channels. Our AI chatbots for customer service provide rapid and accurate responses to improve operational efficiency and enhance the overall customer experience Imagine resolving 50% of your inbound contact centre enquiries effortlessly. Our range of customer service chatbot solutions are powered by state-of-the-art AI language models, that enable your team to do just that. Our contact centre AI chatbots operate conversationally, mimicking natural language understanding to decipher intricate queries, prompt for clarifications and engage in fully-fledged conversations with customers. Empower your contact centre with AI-powered chatbot solutions Our range of AI chatbots for customer service are specifically designed for contact centres and draw answers from your support centre and knowledge base to ensure a comprehensive and accurate response to customer queries. The chatbot swiftly routes questions, sorts through complex issues and seamlessly transfers them to human support teams, ensuring an optimal customer experience. Equipped with AI-powered inbox capabilities, our chatbots enable human agents to respond quickly when they encounter complex problems and recap conversations for seamless handoffs between agents. AI chatbots for customer service also work across multiple channels, enabling uninterrupted conversations regardless of the platform - be it WhatsApp, SMS or social media. Our strategic partners We deep dive in to how you can reduce contact centre overheads using AI Achieving the balance between delivering high-quality... --- ### Engagement Workflow Automation > Engagement workflow automation leverages advanced software tools, artificial intelligence (AI), and workflow management systems to automate repetitive tasks. - Published: 2024-04-05 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/engagement-workflow-automation/ CX TRANSFORMATIONENGAGEMENT WORKFLOW AUTOMATIONEngagement workflow automation software uses advanced software tools, AI, and workflow management to automate tasks. Harnessing customer data and interaction context becomes effortless with engagement workflow automation software Engagement workflow automation software uses advanced software tools, artificial intelligence (AI), and workflow management systems to automate repetitive tasks. This transforms how customer interactions are managed in a contact centre by driving efficiency, improving service quality, and empowering agents to deliver exceptional customer experiences. By automating repetitive tasks and leveraging advanced technology, contact centres can streamline operations, reduce costs, and stay ahead of the curve whilst reaping operational efficiencies. Streamlined customer routing enhances CSAT and agent efficiency Automated routing swiftly directs incoming customer enquiries to the most suitable agent or department based on a range of predefined criteria, including skills, language proficiency, as well as issue complexity. Customers are seamlessly connected with the right person who possesses the expertise to address their specific needs promptly and effectively. This not only enhances customer satisfaction by reducing wait times and ensuring accurate assistance but also optimises agent utilisation, maximising productivity and resource allocation within the contact centre. Our strategic partners Empowering customer autonomy revolutionises service levels with self-service workflow automation Embracing workflow automation facilitates the integration of versatile self-service options like interactive voice response (IVR) systems, intuitive chatbots, and comprehensive knowledge bases. These self-service channels empower customers to independently access information, perform tasks, and resolve issues without requiring direct assistance from agents. By providing customers with the autonomy to address their... --- ### Workforce Optimisation > Workforce optimisation uses integrated processes, tools and data to enhance the performance of the agents within the call centre. - Published: 2024-04-04 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/workforce-optimisation/ CX TRANSFORMATIONWORKFORCE OPTIMISATIONContact centre workforce optimisation uses integrated processes, tools and data to enhance the performance and agent effectiveness. Deliver seamless and consistent customer experience with workforce optimisation. Contact centre workforce optimisation ensures the right agents are available at the right time to meet your customers’ needs. By aligning processes and tools together with performance data, effective contact centre workforce optimisation helps you to improve agent performance, reduce operational costs, and optimises staffing levels to meet changing demands efficiently. Implementing workforce optimisation delivers wide-ranging benefits, from boosting employee performance and reducing operational costs to enhancing employee satisfaction and customer experience via effective management of call volumes. At Opus, we like to lead by example Our contact centre support services are fully optimised to ensure we are here to support our clients around the clock. CUSTOMER SATISFACTION 97. 5 % CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus NET PROMOTER SCORE 0 Month on month we survey our customers to ensure our customer experience levels remain consistently high FIRST TIME FIX ON A P1 99. 2 % We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents Drive efficiencies across your contact centre with workforce optimisation Workforce optimisation is effective in streamlining workflows and automating repetitive tasks across the contact centre, freeing up your agents to focus on higher-value activities or helping to reduce resource overheads. By managing call volumes effectively and ensuring... --- ### Workforce Management > Optimised Workforce Management (WFM), is about getting the right people in the right place at the right time, streamlining operations, and achieving peak performance. - Published: 2024-04-04 - Modified: 2024-05-16 - URL: https://www.opustech.co.uk/contact-centre/workforce-management-solutions/ CX TRANSFORMATIONWORKFORCE MANAGEMENTFully optimised Workforce Management (WFM), is about getting the right people in the right place at the right time. Streamline operations and achieve peak performance with Workforce Management Imagine a contact centre with AI-driven forecasting and automated scheduling to ensure your skilled agents connect with customers at the right time. Self-schedule your agents and use extensive analytics and AI-powered tools to further optimise your agents’ abilities. Fully optimised Workforce Management (WFM), is about getting the right people in the right place at the right time, streamlining operations, and achieving peak performance. Efficient automation ensures you meet more customer expectations across more channels with added personalisation, empathy, and results in quicker resolution times. Contact centre managers can apply workforce management (WFM) to optimise operations and enhance performance Forecasting demand is paramount in any contact centre. By leveraging historical data and trends, contact centre managers can predict future call volumes, email enquiries as well as other customer interactions. This predictive analysis enables accurate anticipation of staffing needs, ensuring that the right number of agents are scheduled to handle expected demand. Whether it's a surge in calls during peak hours or a dip in activity during slower periods, forecasting demand allows managers to optimise staffing levels, effectively balancing service requirements with cost considerations. Our strategic partners Manage and create employee schedules accurately and efficiently Creating and managing employee schedules is a cornerstone of effective workforce management. Once demand is forecasted, contact centre managers must align employee schedules accordingly. This involves ensuring... --- ### Voice of the Employee > Voice of the Employee solutions for contact centres helps managers gain deeper insights into their teams through feedback and data analysis - Published: 2024-04-04 - Modified: 2025-04-15 - URL: https://www.opustech.co.uk/contact-centre/voice-of-the-employee/ CX TRANSFORMATIONVOICE OF THE EMPLOYEE (VOE)Voice of the Employee solutions help managers gain deeper insights into their teams through feedback and data analysis. Understanding employee perspectives with VoE solutions in your contact centreto cultivate, motivate and engage agents Voice of the Employee (VoE) solutions help you to understand employee perspectives, needs, and concerns, to enable managers to foster a positive work environment that enhances employee satisfaction and translates into better customer experiences. Our Voice of the Employee solutions measure a range of metrics including employee engagement, leadership effectiveness, team efficiency, work environment satisfaction, and employer brand perception, to address all aspects of the employee experience. Fully analyse employee sentiment and trends across all areas as a true reflection of employee engagement VoE solutions utilise both general and specialised surveys to capture a comprehensive view of employee sentiments over time, covering aspects like engagement, leadership effectiveness, team efficiency, work environment satisfaction, and employer brand perception. Advanced analytics tools analyse collected feedback to identify trends, patterns, and areas for improvement, generating detailed reports with key insights and recommendations. Our strategic partners Read our AI Driven Contact Centre Guide This handy guide has been put together to showcase how combining the latest AI and innovative technology enables you to deliver next-level CX as well as cost reductions in your contact centre. Read the guide Address areas of improvement to improve both the customer and employee experience with VoE solutions Employee feedback survey results are benchmarked against industry standards, country-specific metrics, and key competitors,... --- ### Voice of the Customer > Voice of the Customer (VoC) tools for call and contact centres collect data from customer feedback, opinions and preferences gathered during their interactions with your business. - Published: 2024-04-04 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/voice-of-the-customer-solutions/ CX TRANSFORMATIONVOICE OF THE CUSTOMER (VOC)Voice of the Customer solutions for call and contact centres collect data from customer feedback, opinions and preferences gathered during their interactions with your business. Better understand your customers' needs, habits and goals with call centre voice of the customer solutions (VoC) To deliver a truly excellent CX you'll need to understand your customers' needs, habits and goals. Our call centre voice of the customer solutions collect data from customer feedback, opinions and preferences gathered during their interactions with you. This helps you to build a complete picture of your customers and to make improvements to your CX to better meet their needs. By actively listening to and addressing the voice of the customer, contact centre managers can enhance agent performance, refine services, and elevate the overall customer experience. Fully analyse customer feedback through a variety of different mediums Our VoC solution aggregates data from various communication channels such as emails, calls, chats, and social media to uncover the underlying drivers of customer behaviour. This provides you with a comprehensive understanding of customer needs and preferences, empowering your business to identify areas where products and services can make a meaningful impact and enhance customer satisfaction and loyalty. Our voice of the customer solutions seamlessly integrate with existing technology including CRM or ERP software, ensuring that capabilities complement and enhance existing systems without any disruption. Our strategic partners We deep dive in to how you can reduce contact centre overheads using AI Achieving the balance between... --- ### Quality Management > Call Centre quality management solutions help to deliver high-quality customer service whilst maintaining regulatory requirements. - Published: 2024-04-04 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/quality-management/ CX TRANSFORMATIONCALL CENTRE QUALITYMANAGEMENTQuality management solutions within a contact centre ensure customer service excellence as well as compliance. Contact centre quality management and compliance solutions Our call centre quality management and compliance solutions are essential components of any successful contact centre operation. They help businesses deliver high-quality customer service while adhering to regulatory and industry quality standards. Using a combination of AI and automation, call centre quality management helps simplify evaluations, provides predictive scoring, and offers insightful coaching for agents. Using QM software, call centre managers can then use the analysis to prioritise critical areas, strengthen leadership skills, and motivate their agents for optimal performance. Efficient service is key to delivering exceptional value Our contact centre support services ensure quick issue resolution, reduced operational costs and proactive problem-solving give you added peace of mind that your contact centre is fully supported to perform optimally around the clock. NET PROMOTER SCORE 0 Month on month we survey our customers to ensure our customer experience levels remain consistently high CUSTOMER SATISFACTION 97. 5 % CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus FIRST TIME FIX ON A P1 99. 2 % We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents Assess the quality of interactions with an effective quality assurance processes A robust call centre quality management solutions monitor and evaluate the interactions between contact centre agents and customers. This enables supervisors to... --- ### Performance Management > Contact centre performance management tools help your to calculate, track and improve the performance of your contact centre team. - Published: 2024-04-04 - Modified: 2024-07-22 - URL: https://www.opustech.co.uk/contact-centre/performance-management/ CX TRANSFORMATIONCONTACT CENTRE PERFORMANCE MANAGEMENTDiscover the power of effective performance management and propel your contact centre operations to new heights. Quickly enhance agents performance with effective contact centre performance management Our contact centre performance management solutions help to keep your team aligned with company goals. They create alignment, inspire better agent performance, and keep the contact centre team informed with transparency and feedback which ensures there is always continuous improvement. Use innovative dashboards to monitor agent performance Harness the power of cutting-edge call centre performance management tools and software to monitor agent performance in real-time. Our intuitive dashboards and analytics provide actionable insights, empowering you to make informed decisions and drive immediate improvements. Develop KPIs with meaning, track monitor and refine them. Download our guide which informs you how to effectively use AI to reduce overheads and deliver enhanced CX Leverage AI-powered technologies to enhance customer experience and reduce overhead costs. download the guide Invest in training and technology to grow and retain your contact centre agents with contact centre performance management Invest in the ongoing development of your agents with our comprehensive training and coaching programs. From personalised coaching sessions to interactive workshops, we equip your team with the skills and knowledge they need to excel in their roles and deliver exceptional customer experiences. Embrace the latest technology and tools to streamline processes, automate tasks, and enhance efficiency. Our innovative solutions, including workforce management systems and AI-powered conversation analytics, agent empower you to optimise operations and stay ahead of... --- ### Knowledge Base Software > Our AI-powered knowledge management software solutions (KMS) streamline operations, ensuring contact centre agents can access relevant information quickly and efficiently. - Published: 2024-04-04 - Modified: 2024-07-22 - URL: https://www.opustech.co.uk/contact-centre/knowledge-base-software/ CX TRANSFORMATIONKNOWLEDGE BASE SOFTWAREOur AI-powered knowledge management solutions (KMS) streamline operations, ensuring agents can access relevant information quickly and efficiently. Empowering contact centre agents with AI-powered knowledge base software Our AI-powered knowledge management solutions (KMS) streamline operations, ensuring contact centre agents can access relevant information quickly and efficiently. With instant access to knowledge articles, FAQs, and documentation, agents can resolve enquiries faster, boosting productivity and enhancing customer satisfaction. A centralised knowledge base ensures that agents are delivering consistency across all customer interactions as well as delivering uniform and accurate responses, regardless of the channel their customers come through on. Ensure agents deliver consistency to the customer via a knowledge base As your contact centre expands, our AI-powered knowledge management solutions are fully scalable and grow alongside it. They efficiently manage large volumes of information, adapting to changing business needs without compromising performance. By streamlining processes and reducing response times, conversational AI tools can identify and overcome operational efficiency improvements and ensure consistent service is delivered. Get in touch Provide personalised recommendations direct to your agents By harnessing the power of AI algorithms to provide personalised recommendations and responses our knowledge base software solution can analyse customer data to tailor interactions, delivering relevant information and solutions that resonate with individual customers. This level of personalisation enhances agent engagement as well as customer satisfaction and if implemented well, can help to reduce call time. Built to improve CX and efficiency they'll help drive continuous improvement Our AI-powered internal knowledge base software solutions... --- ### Interaction Analytics > Customer interaction analytics analyses various forms of customer interactions coming into the contact centre, such as phone calls, emails, chats, and social media interactions. - Published: 2024-04-04 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/interaction-analytics/ CX TRANSFORMATIONCUSTOMER INTERACTION ANALYTICSInteraction analytics tools enable you to analyse various forms of customer interactions coming into the contact centre. Analyse all customer interactions with interaction analytics Interaction analytics analyses various forms of customer interactions coming into the contact centre, such as phone calls, emails, chats, and social interactions. This analysis uses advanced technologies, including natural language processing (NLP) combined with speech analytics, to extract valuable insights. Customer interaction analytics enable businesses to gain a deeper understanding of customer behaviours, preferences, as well as their sentiment. By analysing the content, tone, and context of customer interactions, contact centres can identify trends, patterns, and areas for improvement. The insights gained from interaction analytics can then be used to enhance the overall customer experience, improve agent performance, and drive strategic decision-making across the business. Understand and improve the customer experience with interaction analytics By analysing customer interactions, contact centres can identify pain points, common issues, and areas where customers may be dissatisfied. This information can be used to make process improvements, address customer concerns more effectively, highlight a business case to deploy innovative technology solutions such as IVA, or Agent Assist and ultimately enhance the overall customer experience. Get in touch We deep dive in to how you can reduce contact centre overheads using AI Achieving the balance between delivering high-quality customer experience and maintaining financial stability within your contact centre requires careful navigation. This handy guide explains how you can achieve exactly this. READ THE GUIDE Add Your Heading Text Here... --- ### CX Discovery > CX Discovery is a strategic initiative designed to significantly improve customer experience (CX) within the rapidly evolving contact centre landscape - Published: 2024-04-04 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/cx-discovery/ CX TRANSFORMATIONCX DISCOVERY CONSULTANCYGet your contact centre working much harder for you with our CX Discovery consultancy Optimise customer experience with our CX Discovery solution Our CX Discovery solution is a consultative exercise aimed at helping organisations transform CX in a structured way. It's a strategic framework we have designed to significantly improve customer experience (CX) within the rapidly evolving contact centre environment. With customer expectations increasing all the time, and digital transformation accelerating unprecedented changes in CX delivery, simply providing traditional customer service is no longer enough. Efficient service is key to delivering exceptional value With faster issue resolution, reduced operational costs and proactive problem-solving, Opus ensure minimal disruptions to your business. NET PROMOTER SCORE 0 Month on month we survey our customers to ensure our customer experience levels remain consistently high CUSTOMER SATISFACTION 97. 5 % CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus FIRST TIME FIX ON A P1 99. 2 % We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents Using customer journey analytics to understand customer behaviour patterns Customer journeys are often disjointed, leading to frustration and inefficiency for both customers and contact centre agents. CX Discovery uses a methodical and comprehensive approach to review and optimise customer interactions to transform the customer experience. Our CX Discovery process aims to streamline the customer journey, reducing friction and improving the overall experience. includes a detailed analysis and suggested... --- ### Customer Journey Analytics > Customer journey analytics enable you to understand the interactions your customers have with you across different touchpoints throughout their entire journey, from initial awareness to post-purchase support and beyond. - Published: 2024-04-04 - Modified: 2024-05-15 - URL: https://www.opustech.co.uk/contact-centre/customer-journey-analytics/ CX TRANSFORMATIONCUSTOMER JOURNEY ANALYTICSCustomer journey analytics help businesses understand the customer interactions across different touchpoints. Understand your customers better along every stage of their journey From initial awareness to post-purchase support and beyond, Customer journey analytics enable you to collect data from various sources, including website visits, social media, email and phone calls to gain insights into customer behaviour patterns and preferences. This data then enables you to build a comprehensive view of every step customers take with your businesses across different channels. Using customer journey analytics to understand customer behaviour patterns By mapping out the customer journey and analysing the data at each stage, businesses can better understand their customers' needs, preferences, and behaviours. This enables them to make data-driven decisions to enhance the customer experience, increase customer loyalty, and ultimately drive revenue and growth. By streamlining processes and reducing response times, Conversational AI tools can identify and overcome operational efficiency improvements and ensure consistent service is delivered. Visualise the customer journey and monitor their demands Customer Journey VisualisationCustomer Journey Visualisation involves mapping out the entire customer journey to visually represent each touchpoint, helping to identify key stages, channels and potential areas for improvement. Demand Tracking and BenchmarkingDemand tracking and benchmarking monitor the fluctuations in customer demand for your products or services over time. Benchmarking compares your performance against industry standards or competitors. This helps you to adjust your strategies to meet changing customer needs. Understand customer intent and analyse sentiment Sentiment and intent analysis help you to understand... --- ### Conversational AI > Conversational AI for contact centre uses a combination of artificial intelligence and natural language processing. - Published: 2024-04-04 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/conversational-ai/ CX TRANSFORMATIONCONVERSATIONAL AI FOR CONTACT CENTREConversational AI for contact centres harness the power of artificial intelligence and natural language processing to revolutionise customer interactions. Use conversational AI in your contact centre to take your customer interactions to the next level Elevate your customer interactions and streamline operations with our market-leading conversational AI applications specifically designed for contact centres. From Intelligent Virtual Agents (IVAs) to Agent Assist, these advanced conversational AI solutions automate routine tasks, handle customer enquiries, and enhance the efficiency of your contact centre agents. With seamless communication across voice calls, chat, email, and messaging platforms, conversational artificial intelligence will transform how businesses engage with customers. Our strategic partners Enhance customer experience with intelligent automation using conversational AI Contact centre conversational AI technologies provide a smarter way to engage your customers. As a collective suite of solutions, they automate basic tasks and provide immediate, personalised support. Intelligent Virtual Agents (IVAs) are virtual assistants that offer automated answers and guidance to customers, while Agent Assist empowers human conversational interactions by providing real-time insights to improve agent performance. Together, these tools drive significant reductions in response times and enhance customer satisfaction by providing fast, accurate, and relevant assistance. Fast and efficient contact centre support Our contact centre support services ensure quick issue resolution, reduced operational costs and proactive problem-solving. NET PROMOTER SCORE 0 Month on month we survey our customers to ensure our customer experience levels remain consistently high CUSTOMER SATISFACTION 97. 5 % CSAT is measured closely to ensure our... --- ### Conversational Analytics > Contact centre conversation analytics analyse customer interactions, such as phone calls, chats, emails, and social media messages, extracting valuable insights to better understand customer behaviour and preferences. - Published: 2024-04-04 - Modified: 2025-01-07 - URL: https://www.opustech.co.uk/contact-centre/conversational-analytics/ CX TRANSFORMATIONCONVERSATIONAL ANALYTICSContact centre conversational analytics analyse customer interactions, such as phone calls, chats, emails, and social media messages to extract valuable insights. Gain valuable customer insight with conversational analytics Conversational analytics uses advanced technologies like natural language processing (NLP) and machine learning to identify key topics, sentiment, trends, and patterns within conversations. By analysing conversational data, contact centre managers are empowered to identify actionable insights to improve service quality, identifying areas for process improvement, enhance agent training, and ultimately deliver better customer experiences. Better understand your customers needs and gauge sentiment Conversational analytics revolutionise the way a business can understand and engage with their customers. By analysing every interaction, from phone calls to chats and social media messages, our advanced conversation analytics solution provides unparalleled insights into customer behaviour, preferences as well as sentiment. We deep dive in to how you can reduce contact centre overheads using AI Achieving the balance between delivering high-quality customer experience and maintaining financial stability within your contact centre requires careful navigation. This handy guide explains how you can achieve exactly this. READ THE GUIDE Add Your Heading Text Here Extract valuable insights using natural language processing Conversation analytics harness Natural Language Processing (NLP) and machine learning to extract valuable insights from customer conversations. This enables contact centre managers to identify key topics, trends, and patterns to uncover actionable insights that drive improvements in service quality, agent training, and operational efficiency. Get in touch Deliver an enhanced customer experience that addresses their needs Empower... --- ### Cloud Migration > Many business migrate their contact centre to the cloud to gain unparalleled flexibility, accessibility, coupled with cost-efficiencies. - Published: 2024-04-02 - Modified: 2025-01-08 - URL: https://www.opustech.co.uk/contact-centre/cloud-migration/ CX TRANSFORMATIONCONTACT CENTRE CLOUD MIGRATIONSOLUTIONSMany business choose to migrate their contact centre to the cloud, to gain unparalleled flexibility, accessibility, coupled with cost-efficiencies. Migrate your contact centre to the cloud and future proof your business Many businesses choose to migrate their contact centre to the cloud to gain unparalleled flexibility, accessibility, and cost-efficiency. They experience seamless integration, advanced analytics, and future-proofed technology. With cloud contact centre migration, businesses empower their agents to work from anywhere, embrace remote work, and ensure business continuity all while reducing operational costs and eliminating the need for expensive hardware investments. The business benefits of contact centre cloud migration Migrating your contact centre to the cloud enables your business to move away from rigid infrastructure limitations. Our cloud contact centre migration process includes a comprehensive migration plan designed to ensure a smooth transition. As your contact centre scales, cloud contact centre environments offer scalability on demand, allowing you to handle increased call volumes or expanded operations seamlessly. Get in touch Our cloud contact centre partners Benefit from enhanced accessibility and cost efficiencies with cloud migration Cloud based contact centres enable agents to work from any location with internet access, whether they are part of an in-office, remote, or hybrid workforce. This flexibility is made possible by cloud technology and cloud infrastructure, which ensure business continuity in the face of unexpected disruptions. With Contact Centre as a Service (CCaaS), you avoid large upfront investments in hardware and maintenance. These subscription-based services eliminate infrastructure overhead, resulting in predictable... --- ### Agent Assist > Agent Assist AI tools equips contact centre agents with a realtime contact centre AI copilot, driving greater focus, productivity, and engagement than ever before. - Published: 2024-04-02 - Modified: 2024-07-22 - URL: https://www.opustech.co.uk/contact-centre/agent-assist/ CX TRANSFORMATIONAGENT ASSIST AI SOLUTIONSAgent assist AI tools enhance contact centre agents' ability to deliver exceptional customer service. Provide agents with suggestions and relevant information in real time with agent assist AI tools Agent assist tools empower contact centre agents to deliver exceptional customer service by providing them with the resources, guidance, and insights they need to better handle customer enquiries in real-time. Using artificial intelligence (AI) and natural language processing (NLP) to provide real-time guidance, suggestions, and relevant information; contact centre agents can use agent assist as a virtual assistant to help save them time. How does agent assist work? Our agent assist tools use advanced technologies such as artificial intelligence and natural language processing to analyse customer enquiries as they arrive within the contact centre. Agent Assist solutions recommend responses, providing relevant knowledge articles, offering troubleshooting steps, or even suggesting upsell or cross-sell opportunities direct to the agent. It can provide a concise summary of previous interactions with a customer to help agents quickly understand the context of the current conversation they are having. This enables agents to deliver faster, more accurate, and personalised support to customers, which ultimately enhances the overall customer experience. What are the common capabilities of Agent assist? RECOMMENDS NEXT ACTIONAgent Assist AI will suggest the most appropriate actions or responses for agents to take based on the current conversation flow and customer's history. KNOWLEDGE BASE ACCESSAgents gain instant access to relevant articles, FAQs, or documentation to assist them in efficient resolution of customer... --- ### Mobile Security > Our Business mobile security solutions safeguard business data, provide secure mobile access to business documents and keep mobile devices safe from threats. - Published: 2024-02-28 - Modified: 2024-09-17 - URL: https://www.opustech.co.uk/mobile/mobile-security-solutions/ BUSINESS MOBILE SOLUTIONSBUSINESS MOBILE SECURITY SERVICESOur range of business mobile security services safeguard business data, provide secure mobile access to business documents and keep mobile devices safe from threats. Our business mobile security services enable you to protect your mobile estate and data Business mobile security is a critical aspect of cyber security and mobile devices are integral to efficient business communication. However, the risks associated with them demand a comprehensive security approach. Security challenges arise from the rapid adoption and deployment of mobile technology in line with the normal hybrid and remote working patterns and this alone is a common oversight of deploying critical mobile security measures. Our business mobile security services ensure your mobile estate and business data is securely managed in a highly secure environment 24/7. Understanding mobile security threats Mobile security threats manifest diversely, spanning from phishing attacks to the stealthy infiltration of malware and exploitation of vulnerabilities. Effectively countering these types of mobile security threats requires the implementation of robust security measures. Our mobile security solutions protect against these challenges, ensuring uniform protection across your mobile devices. Beyond safeguarding against known threats, our mobile security solutions dynamically evolve to address emerging risks. They also empower secure remote work capabilities, enabling your team to operate seamlessly while maintaining stringent compliance and best practise mobile security standards. The different types of Mobile Security MeasuresZero Trust Network AccessZero Trust Network Access (ZTNA) is a mobile security model that operates on a never-trust, always-verify principle. It requires thorough user... --- ### Copilot Readiness Assessment > Book your free Copilot readiness assessment. - Published: 2023-11-27 - Modified: 2024-04-24 - URL: https://www.opustech.co.uk/copilot-readiness-assessment/ MICROSOFT 365 COPILOTBOOK YOUR COPILOT READINESS ASSESSMENTEnsure your business has the correct pre -requisites in place to deploy CopilotUnderstand how Copilot can be used across your organisationGain a clear understanding of the current readinessDiscuss and define most effective use case(s)Deployment guidance for Copilot and next steps What is Microsoft 365 Copilot? Microsoft Copilot is an add-on tool complementary to the Microsoft 365 suite. You can add Copilot to any existing user as long as they have Business Standard, Business Premium or an E3 or E5 license. When Microsoft bought a $10bn, 49% stake in OpenAI, the company behind ChatGPT, it unlocked the possibility to embed prompt-style queries to all its productivity applications (Word, PowerPoint, Excel, Teams, Outlook, etc. ). Real Language prompts Using “prompts”, like you would in Chat GPT. Copilot users can now ask any Microsoft tool to help them out with a query, design idea, or data analysis. Once you have the license, the Copilot companion appears in the top sidebar across the Microsoft application stack. Here, you can upload documents for data analysis, extraction, and visualisation. It’s also possible to create summaries of inbound communications and even ask Copilot to create email responses and generate proposals off the back of meetings. download our copilot guide now --- --- ## Posts ### Exploring the Upcoming Microsoft CSP 3 Year Terms > Microsoft have announced that they are introducing new 3-year subscription terms for its Cloud Solution Provider (CSP) programme. - Published: 2025-05-16 - Modified: 2025-05-19 - URL: https://www.opustech.co.uk/blog/exploring-the-upcoming-microsoft-csp-3-year-terms/ - Categories: Microsoft Microsoft have announced that they are introducing new 3-year subscription terms for its Cloud Solution Provider (CSP) programme. These upcoming terms are designed to offer more flexibility and predictability for businesses. This update aims to make it easier for companies to transition from Enterprise Agreements (EA) to CSP, providing a stable pricing model and additional benefits. Let's take a closer look at what these new terms could mean for your business and how they can help you. Key Features of the New 3-Year TermsAvailability and ScopeThe new 3-year terms will be available for Microsoft 365 E3, E5, and Teams Enterprise subscriptions starting from 1 June 2025. Additionally, from 1 July 2025, Microsoft will introduce 3-year subscription terms for Microsoft 365 E5 Security and E5 Compliance mini suites. This initiative is designed to provide a consistent customer experience by locking in prices for the entire term, offering more stability and predictability in budgeting. Pricing and BillingWhile the 3-year terms may not offer a cheaper alternative compared to the 1-year deals, they will provide the advantage of fixed pricing over the term. This means that businesses can avoid the fluctuations in pricing that might occur with annual renewals. However, it's important to note that these subscriptions can only be billed annually or triennially, with no option for monthly billing. Promotions and DiscountsTo encourage the adoption of these new terms, Microsoft is expected to offer a 10% discount for new customers transitioning to E3 or E5 subscriptions on the 3-year terms. This promotion... --- ### How to Reduce Contact Centre Costs Without Hurting CX > Discover 5 proven strategies to reduce contact centre costs without compromising customer experience. Practical tips for CX leaders looking to optimise spend. - Published: 2025-04-17 - Modified: 2025-04-22 - URL: https://www.opustech.co.uk/blog/how-to-reduce-contact-centre-costs-without-hurting-cx/ - Categories: Contact Centre Operating a contact centre is resource-intensive. With agents addressing a steady stream of customer issues and enquiries, IT teams managing a backlog of support tickets, and supervisors handling escalations, opportunities for cost optimisation often take a back seat. As operational demands increase, expenses can escalate placing significant strain on budgets. Many contact centres find themselves at a crossroads - the need to reduce costs is clear, but doing so without compromising service quality or overburdening already stretched teams presents a complex challenge. Here are the top 5 tried-and-tested cost optimisation strategies for CX leadersIf you're not sure where to start, these approaches have delivered results across a variety of industries and contact centre sizes. 1. Embrace Call DeflectionNot every customer query requires a live agent. Many routine or repetitive requests like checking an order status, resetting a password, or updating account details can be resolved through well-designed self-service channels. Call deflection tools such as Interactive Voice Response (IVR), Automatic Call Distribution (ACD), and AI-powered chatbots help reroute these low-complexity interactions away from human agents and toward automated systems that provide fast, accurate responses. This improves response times and customer satisfaction, but also significantly reduces operational costs by lowering call volumes, minimising queue times, and allowing agents to focus on more complex or high-value interactions. By easing the burden on your team, call deflection creates a more efficient workforce model and one that scales without the need for constant headcount increases. 2. Outsource to Self-ServiceCustomers are increasingly comfortable and in many... --- ### Opus is the only MSP to be awarded the Service Mark Distinction grade from the Institute of Customer Service > Opus are the only Managed Service Provider in the UK to receive the Service Mark Distinction Grade from the Institute of Customer Service. - Published: 2025-03-21 - Modified: 2025-03-27 - URL: https://www.opustech.co.uk/blog/opus-awarded-service-mark-distinction-grade-from-ics/ - Categories: Awards We're absolutely delighted to be awarded the ServiceMark Distinction grade this year. This marks our third consecutive successful accreditation with the Institute of Customer Service (ICS). Our Head of Service Delivery, Georgina McKenna share's some of the assessor’s observations that helped us to achieve this, each of them showcase our solid commitment to delivering exceptional customer experience. As a business we undertook the assessment stage in February, this involved our customer base being independently surveyed as well as our staff as well as an audit of all the activities we undertake internally. Here's some of the highlights: The Institute of Customer Service assessor noted a clear dedication to outstanding customer service across all levels of our organisation. From leadership to frontline staff, there is a consistent customer-first mindset, proactive problem-solving, effective communication, and a genuine passion for exceeding expectations. Processes are streamlined, feedback is actively sought and implemented, and a culture of continuous improvement is evident at every level. Vision, Mission, and Core ValuesOur company’s Vision and Mission Statements encapsulate our dedication to our clients. The assessor observed that our values influence every aspect of our operations, from recruitment and training to reward and recognition initiatives. Customer-Centric Processes and Feedback MechanismsOur clearly defined standards, centred around customer experience, scored highly. We regularly measure customer perceptions through surveys and observations, openly communicate service performance results, and utilise this data to identify areas for improvement. Clear performance targets are monitored internally, and service level agreements are tailored to each contract, ensuring customer... --- ### 5 Useful AI Tools for Contact Centres and CX Directors > Here is 5 AI-powered contact centre tools that CX Directors can leverage to reduce costs without compromising on high-quality customer service. - Published: 2025-03-07 - Modified: 2025-04-22 - URL: https://www.opustech.co.uk/blog/ai-tools-for-contact-centres/ - Categories: Contact Centre AI tools are reshaping customer experience in the contact centre. Here’s an overview of 5 AI-powered contact centre features that CX Directors can leverage to reduce costs within their contact centre without compromising on CX. As customer expectations rise and operational costs continue to increase, CX leaders are under pressure to deliver personalised and efficient experiences without stretching budgets. The solution lies in AI tools purpose-built for the contact centre.   While people and processes remain at the heart of great CX, the right technology can enhance decision-making, streamline workflows, and free up agents to focus on more complex, meaningful customer interactions.   Here are the 5 AI-powered tools every CX Director should be exploring this year1: AI InsightsBefore you can improve efficiency, you need visibility. AI insights and real-time transcription make this easier than ever. Advanced AI-driven visibility into contact centre performance and operations enables you to proactively identify inefficiencies to inform strategic, data-led decisions. These dashboards automatically detect conversation topics and sort them into clusters. For each topic, you can view:Number of interactionsAverage handle timeAverage hold and queue timeImpact scoreInstead of relying on guesswork, reliable data shows what’s driving call volume and where agents spend most of their time. For example, if a topic like ‘new device activation’ is taking up a significant amount of agent time, you can take targeted action whether that’s through improved training, automation, or enhanced self-service options. View our guide that explores how you can reduce overheads with AI Achieving the balance between... --- ### Opus awarded EMEA Partner of the Year and Partner Marketing Excellence at Five9 Global Partner Awards > Opus were crowned as double winners at the 2025, Five9 partner awards held at the Sheraton San Diego. Winning both EMEA Partner of the Year and Marketing Excellence. - Published: 2025-02-04 - Modified: 2025-02-07 - URL: https://www.opustech.co.uk/blog/opus-awarded-two-five9-global-partner-awards-2025/ - Categories: Five 9 I am really pleased to announce that Opus were recently awarded both the EMEA Partner of the Year award and the Partner Marketing Excellence award at the 24/25 Five9 Global Partner Awards held at the Sheraton Resort in San Diego this week. Five9's annual Global Partner Awards recognise the achievements of its global ecosystem of channel partners, Systems Integrators (SIs), strategic alliance partners, and Independent Software Vendors (ISVs). Opus Technology received both the EMEA Partner of the Year award and the Partner Marketing Excellence award in recognition of our exceptional sales and marketing performance over the past 12 months. Double award winners EMEA Partner of the year award Winning the EMEA Partner of the Year award recognises Opus as the top revenue-generating partner for Five9 in the region and recognises the three key areas in which Opus excel in: partnership, innovation, and most importantly consistent results. Partner marketing excellence award Winning the Partner Marketing Excellence award validates the creative, data-driven, and strategic marketing initiatives we have designed and delivered this year and showcases our innovation and impact in driving demand, elevating brand presence, and generating measurable business results. Left to right; The Five9 Team including, Rhys Dunn, Stacey Cole, Jake Butterbaugh, Micheal O'Donnel - Opus CCO , Matt Dudleston - Opus Sales Director, Thomas John, William Irvine. We're absolutely delighted to be crowned as double award winners! "With an average of more than 20% organic growth year on year, Opus is poised to become the market leader in the MSP... --- ### A Guide to the Microsoft Price Increase and License Renewals 2025 > In April 2025 many businesses in the UK will have their Microsoft licenses coming up for renewal. Here is how you can save from the Microsoft price increase in 2025. - Published: 2025-01-14 - Modified: 2025-05-19 - URL: https://www.opustech.co.uk/blog/your-guide-to-the-microsoft-licensing-price-increase-2025/ - Categories: Microsoft Microsoft Licensing Price Decrease in 2025In recent months, there have been several announcements from Microsoft regarding changes in license costs. For many businesses, Microsoft licensing is coming up for renewal in April. There is no time like the present to start planning your renewal now, these changes have been put in place by Microsoft to ensure consistent pricing across different geographies and currencies. Opus are a leading Microsoft partner and our team could be saving you a significant amount of money, even if your current Microsoft licensing is not yet with Opus. We wanted to bring these changes to your attention to ensure you are informed and equipped to take full advantage of all potential savings. 2025 Microsoft Licensing ChangesMicrosoft will be implementing a 4-6% price decrease for licenses purchased in GBP. This decrease will take effect upon renewal of your licenses. 2. April 2025 Price Increase
There will be a 5% price increase for annual commitments paid monthly. Additionally, there will be significant price increases for Teams Phone and some of the Microsoft Dynamics license types. Other Microsoft licensing changes 15% promotion on Microsoft 365 Copilot until the 31st December 2025 – subscribe now to lock in the price 15% promotion on Microsoft 365 E5 from 1st January 2025Price increase on 1st April for Power BI and Teams Phone 5% price increase for CSP customers, purchasing an annual commitment, with monthly billing from 1st April Monthly billing option now available for Microsoft 365 Copilot Where does your renewal fall? To... --- ### Opus & Polar Bears International - Press Release - Published: 2024-12-06 - Modified: 2025-02-06 - URL: https://www.opustech.co.uk/blog/opus-pbi-pr/ - Categories: Social Responsibility Opus Technology's partnership with Polar Bears International. The Opus fellowship update and visit from the charityRelease Date: 6th February 2025 Opus Technology, the UK’s largest independently owned managed service provider, based in Reigate, Surrey UK is thrilled to announce its sponsorship of Polar Bears International (PBI), the world’s only nonprofit organisation solely dedicated to the conservation of Polar Bears and the preservation of their crucial sea ice habitat. With a generous new funding initiative, Opus will sponsor a research fellowship to support emerging female scientists specialising in polar bear science, furthering groundbreaking research and conservation efforts. PBI are on a European visit and Opus’ will be hosting them at their headquarters to provide staff with an exclusive Lunch & Learn and the first in their community series. What do Polar Bears International do? PBI is a science-based organisation that focuses on both the long- and short-term challenges that polar bears face. They work to motivate action on the overarching threat to polar bears—climate change—and strive to maintain healthy populations in the short term. This includes coexistence efforts to keep polar bears and people safe, and projects to protect polar bear moms and cubs during the vulnerable denning period. In addition, they support long-term foundational research that answers key questions about polar bears and provides information on how the bears are faring. Collaborating with creative partners to apply new technology in polar bear research and conservation, some of PBI’s current tech projects include synthetic aperture aircraft radar to locate dens hidden... --- ### Opus funds a 3 year sponsorship deal with Polar Bears International > Opus technology is proud to announce their support of and new funding for Polar Bears International (PBI). - Published: 2024-11-20 - Modified: 2024-11-26 - URL: https://www.opustech.co.uk/blog/opus-funds-3-year-deal-with-polar-bears-international/ - Categories: Social Responsibility Opus Technology is proud to announce their support of and new funding for Polar Bears International (PBI), the only nonprofit organisation solely focused on the conservation of polar bears and the preservation of the sea ice they depend on. This funding will establish a new research fellowship dedicated to supporting emerging female scientists in polar bear science. Why Polar Bears International? Polar Bears International is the world’s leading science-based charity for polar bears. PBI collaborates with leading polar bear scientists from around the world working across the circumpolar Arctic to protect polar bears and their Arctic habitat. PBI is a 4-star rated charity (Charity Navigator) and a platinum seal of transparency holder (GuideStar). https://youtu. be/gKN2760r-r8? si=9Q8zEYFM77XCyMzd What does Polar Bears International do? Technology InnovationsCollaborating with creative partners to apply new technology in polar bear research and conservation. Current projects include synthetic aperture aircraft radar for detecting dens hidden under the snow, "Bear-dar" (A. I. radar) to detect approaching polar bears and help people and polar bears coexist, and "burr on fur" temporary tracking devices. Population studiesAssessing polar bear numbers, size, health, movement patterns, and responses to shrinking sea ice. Maternal Den ResearchDenning is the most vulnerable time in a polar bear’s life; at best only 50% of cub’s survive their first year. This research helps understand the impact of climate warming on survival rates and provides insights into den selection and den-emergence behaviour. The findings can be passed on to policymakers to provide the best guidelines for the protection of... --- ### How to boost contact centre efficiency in FinServ organisations using Agent Assist > Discover how Agent Assist boosts contact centre efficiency with AI-driven prompts, real-time support, and seamless upsell opportunities. - Published: 2024-08-27 - Modified: 2024-09-30 - URL: https://www.opustech.co.uk/blog/the-secret-to-contact-centre-efficiency-for-financial-services-agent-assist/ - Categories: Contact Centre When traditionally thinking about contact centre efficiency, we stumble into the world of manual tasks and cumbersome jobs for supervisors. They are less than efficient. Which is ironic. When we try to improve the customer experience or agent experience, the rest of the business suffers. So, the introduction of a tool called Agent Assist is a welcome one. The only thing needed from your side is a subscription and a fraction of agent learning time to unlock on-screen prompts, pop-ups, and analytics that boost the efficiency of your contact centre. You’ll wonder how you survived without it! How can you improve contact centre efficiency? Here are 4 ways to improve contact centre efficiency which will drain yours and other people's time. 1Spend weeks in a boardroom huddled around a whiteboard brainstorming2Run workshops with agents and supervisors, removing them from the frontline3Hire expensive consultants and business analysts to tell you what you already know4Trial and error various ways and means you find on Google and in other training manualsAnd here are some ways to improve contact centre efficiency without spending hours, days, and months of your time:Or... Turn on Agent Assist and benefit from instant answers, customised prompts, and on-the-spot agent training How Agent Assist can transform contact centres in the financial services industryWith Agent Assist, your call centre agents have access to an experienced subject matter expert with supervisor qualities and access to all your systems without needing a break for lunch. Picture the scene before Agent Assist... . When... --- ### What insight can FinServ companies get from Speech Analytics? > Discover how finance companies are transforming customer interactions with AI-driven speech analytics insights. - Published: 2024-07-20 - Modified: 2024-09-30 - URL: https://www.opustech.co.uk/blog/what-insight-can-finance-companies-get-from-speech-analytics/ - Categories: Contact Centre If you look at the marketing materials of most contact centre vendors, you’ll see speech analytics insights as the shining light. It’s got the most graphs and charts and is thrust upon you because of its visual nature. But what can you actually learn from speech analytics? Let’s start at the beginning to make sure we’re on the same page. What is meant by speech analytics? Speech analytics is the result of all the calls you receive in your contact centre. Every time a customer interacts with an agent, algorithms and artificial intelligence (AI) are working away behind the scenes to provide insight into how that call went. The output is typically a real-time or historical report, repurposed into graphs and visuals to make the data easy to digest. What are the insights of voice analytics? When you implement voice analytics, expect to get the following information:Trigger words: Highlight what words and phrases cause emotion and derail calls. Real-time supervisor intervention: Notifications flagging a supervisor needs to take over a call in progress. Time of day analysis: Find out when customers are happy versus frustrated. Sentiment analysis: Interpreting language and voice inflection, you can understand how customers are feeling on a call; whether they become agitated or upset as the call progresses. Quality assurance: Ensure script adherence without reviewing every single call. Repeated topics: Uncover FAQs and underlying problems with your product to feedback to product and marketing teams. Cross-sell and upsell opportunities: Flag to agents the ideal time to... --- ### Vivid Vision Event 2024 - One Year On > We came together as a business to reflect on our vision and explore the past years activity and clarify what's in store for each department. - Published: 2024-06-17 - Modified: 2024-09-18 - URL: https://www.opustech.co.uk/blog/vivid-vision-2024/ - Categories: Opus The entire Opus team came together on 14th June 2024 for our annual event; Vivid Vision – One Year On. A time for us all to reflect on our progress towards the three year vision we launched last year. This time around, our strategic partners were also present. The Vivid Vision - One Year On eventThis year, the entire Opus team gathered at a new venue, the Old Reigatian’s Rugby Club, for our annual event. Our strategic Vivid Vision, crafted a year ago, was designed to inform, motivate, and inspire our team, ensuring everyone is aligned on the path ahead. This year’s event featured a few new surprises, including the introduction of our elite sales awards and a discussion panel. Additionally, we welcomed our strategic partners, who generously sponsored various elements of the event. A warm welcomeStephen Brown our Service Delivery Director warmed up the crowd with one of his famous sudden death quizzes, this time it was heads or tails. Congratulations to Josh Jones for winning the quiz and grabbing the overnight stay voucher for the Brooklands Spa Hotel. “These events are so important for us as a business. Informing our team of significant developments, explaining why they are so important and motivating them to work together to achieve more for both themselves and us as a business. It's really quite something to see the engagement it creates. Stephen Brown - Service Delivery Director Understanding our Secret Sauce RecipeCEO Michael O’Donnell shared what the ingredients are for the Opus... --- ### The benefits of automating ID&V In FinServ businesses > Discover how automating identity verification can revolutionise your contact centre, boosting efficiency and cutting call times. - Published: 2024-04-05 - Modified: 2024-09-30 - URL: https://www.opustech.co.uk/blog/the-benefits-of-automating-idandv-in-finserv-businesses/ - Categories: Contact Centre Automating identity and verification could be the difference between your agents reaching optimum efficiency versus asking the same routine questions all day long. Think about it. How long does your team spend asking the same questions, only to hit “yes” on their contact centre app or read back details from a screen? We don’t need humans to do this job when things go right. That’s not to say we don’t need human intervention if someone has forgotten their password or the interaction needs escalation. Far from it. But, instead of clogging up the phone lines, make a conscious choice to automate the basic level of your identity and verification process. What is automated identity verification? Automated identity verification is when your contact centre IVR takes care of the beginning of interactions with customers. Using automatic speech recognition technology and integration with your CRM or security system, it can work through security questions like passwords, mother's maiden name, amount of last invoice, and so on. Callers (and website visitors accessing their accounts via web chat) respond with their answers and either pass or fail security. PASSIf passed, they continue to access their account via a human agent or conversational IVR. FAILIf failed, your automated identity and verification system can ask further questions or escalate to a human agent. What is an automated verification system? Built into contact centre software, the automation of identity and verification becomes simple. You set your desired questions and prompts. Then the first phase of customer interactions... --- ### Opus and Infinity form Strategic Partnership > Opus are strategic partners with Infinity Call Tracking, a partnership aimed at revolutionising the landscape in the contact centre space. - Published: 2024-03-14 - Modified: 2024-05-15 - URL: https://www.opustech.co.uk/blog/strategic-partners-with-infinity-call-tracking/ - Categories: News Opus are delighted to confirm their latest strategic partnership with Infinity Call TrackingWe are pleased to announce that the strategic partnership between Opus and Infinity is now official. By joining forces with Infinity, we aim to expand our existing offering and enhance our ability to deliver market leading call tracking and conversation analytics solutions that address the complex challenges facing the customer experience landscape. Opus brings to the partnership a wealth of experience and a proven track record of success in both the contact centre and telecoms space. We'll soon have more exciting news to share with the launch of an innovative and exclusive integration between the Infinity call tracking solution and our CCaaS vendors. Watch this space... "We are excited to embark on this partnership with Infinity, we will harness the power of innovation and collaboration to address the ever-evolving needs of our customers around conversational analytics and call tracking whilst continuing to deploy cutting edge technology solutions that deliver exceptional customer experience. " Matt Dudleston Sales Director "This partnership represents an exciting opportunity for Infinity and Opus to help more contact centre leaders to deepen their understanding of customers and improve engagement with both callers and agents. By combining our strengths as market leaders, we are well-positioned to drive innovation, foster growth, and deliver unmatched insight into caller behaviours, and provide the granular view on performance necessary to improve customer experiences through data-led coaching”. Kris Wagland VP of Partnerships More about Infinity Call TrackingSince 2011, Infinity has been... --- ### Opus recognised on NHS Better Purchasing Framework > Opus are an approved supplier on the NHS Better Purchasing Framework for advanced cloud-based telephony solutions. - Published: 2024-03-07 - Modified: 2024-05-14 - URL: https://www.opustech.co.uk/blog/nhs-better-purchasing-framework/ - Categories: Public Sector Opus is on the NHS Better Purchasing Framework for Advanced TelephonyOpus has been approved by the NHS Better Purchasing Framework as an accredited provider of advanced cloud-based telephone solutions for GP practices. What is the Better Purchasing Framework? The Better Purchasing Framework, overseen by the NHS England National Commercial and Procurement Hub, is a comprehensive resource for procuring advanced cloud-based telephony systems within the healthcare sector. It enables commissioners to secure state-of-the-art cloud-based telephone systems from an approved list of providers endorsed by the Better Purchasing Framework. These suppliers undergo rigorous early assurance processes, ensuring their alignment with stringent requirements. Approved suppliers commit to NHS England's Digital Care Services Catalogue agreement and adhere to the NHS terms and conditions for practice contracts, capping the contract term at a maximum of 3 years. The framework offers comprehensive support to commissioners, extending beyond simple procurement facilitation. From initial requirement identification and price classification to negotiation of exit fees, contract drafting, and supplier issue resolution, the framework provides end-to-end assistance. Crucially, these services are fully funded by NHS England, offering invaluable support to general practices, primary care networks, and integrated care boards at no cost. Tailored specifically to meet the needs of GP surgeries, primary care networks, and integrated care systems, the framework delivers expert support throughout the procurement process. It enables NHS professionals responsible for acquiring new cloud-hosted telephony systems for primary care to access the necessary resources and guidance. Opus are an industry-leading provider of cloud-based telephony for NHS trusts and... --- ### How FinServ companies can benefit from Conversational IVR > Conversational IVR can revolutionise CX by reducing wait times, improving agent efficiency and boosting first-call resolution. - Published: 2024-02-08 - Modified: 2024-09-30 - URL: https://www.opustech.co.uk/blog/how-financial-services-companies-can-benefit-from-conversational-ivr/ - Categories: Contact Centre When digging into the benefits of conversational IVR for financial services companies, it boils down to the same metrics you use to measure your business. You don’t care if it’s got bells and whistles. You care whether you’re going to save customers time, improve agent efficiency, and improve the customer experience. It does! Let’s explore further what conversational IVR is and how your finance business can benefit. What is Conversational IVR? Conversational IVR enables two-way communication between customers who reach you via phone or live chat. When they dial your number, customers are greeted with standard numeric options or can choose to say what their query is about. From here, a conversational IVR starts to engage with a caller instead of simply directing their call. You can ask questions to pass identity and verification, troubleshoot basic functionality, or recall past documentation. For example, if an existing customer received a quote online and is calling to renew their policy, they can do this without the need for human intervention. Your IVR can recall the quote number, walk the customer through terms and conditions, with the customer responding with approval yes’ or no’s and key presses to confirm they would like to go ahead. Likewise, in the case of a chatbot, it’s taking the form of a conversation rather than responding to specific inputs. Whereas you might expect a chatbot to give you a list of options then look for the relevant agent, it’s now going to provide responses based on previous... --- ### What is Microsoft Teams Phone Mobile? > Teams Phone Mobile is a brand new feature that enhances PSTN connectivity within Microsoft Teams and Phone System, its exclusively available on EE. - Published: 2023-12-08 - Modified: 2024-05-16 - URL: https://www.opustech.co.uk/blog/what-is-microsoft-teams-phone-mobile/ - Categories: Microsoft What is Teams Phone Mobile? Teams Phone Mobile is a brand new feature that enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, its exclusively available on EE. In simple terms, it lets you use your SIM-enabled mobile phone as your Teams phone without the use of the Teams app. This means you can use a single phone number for both your mobile device and desk line, seamlessly switching between environments and devices without needing to change the user habit. Teams Phone Mobile is the first true unified communications solution on the market. No longer do you have to make people fit the technology, the technology now fits you. The Teams Phone Mobile functionality aims to empower a mobile-first workforce, offering flexible and efficient mobile-centric experiences with enterprise-grade telephony. Here are the benefits of Teams Phone MobileIt's the first true unified comms platform - It gives mobile-first workers the same experience as traditional desk based workers. Automatic Call recording - Automatically record mobile phone calls without having to use the Teams app* (if recording is activated within Teams). Unified call history and reporting – Benefit from replicated call history on mobile and Teams for unified reportingUnified single voicemail – regardless of whether you have been called on mobile or Teams – you can listen back to voice mails from either call types from one central place. Unified Number Solution: With Teams Phone Mobile you can use a primary company-owned, SIM-enabled mobile number for Teams Phone. Single... --- ### What is Microsoft 365 Copilot and how do you start using it? > What is Microsoft Copilot, its generative AI tool, into the Microsoft 365 suite. There is an AI assistant embedded into everyday apps like Word, PowerPoint, Excel and Outlook. - Published: 2023-11-27 - Modified: 2024-07-16 - URL: https://www.opustech.co.uk/blog/what-is-microsoft-365-copilot/ - Categories: Microsoft As we move towards a potentially hyperproductive and automated world, Microsoft has recently introduced Copilot, its generative AI tool, into the Microsoft 365 suite. This means you could be getting a ChatGPT-style assistant embedded into everyday apps like Word, PowerPoint, Excel, etc. It doesn't mean you can put your feet up and have artificial intelligence (AI) do all the hard work for you. But it does mean you can start to automate routine and repetitive tasks that soak up valuable time. From creating a PowerPoint template to pulling first-look insights from a pool of data in Excel, Copilot aims to save time and increase productivity, empowering you to focus more time and energy on genuine value-adding tasks. In this blog post, we run through exactly what Copilot is, who can use it, and how to get started. What is Microsoft 365 Copilot? Microsoft 365 Copilot is a new chatbot-style assistant embedded into Microsoft's suite of productivity apps. On the right-hand side of Microsoft 365 apps, a new chat environment will appear when Copilot is enabled. You can choose to ask questions about a document you're working on, generate a bar chart based on uploaded data, and delegate tasks based on the actions of your previous meeting. If you’re familiar with Bing AI Chat, it’s similar. The major difference is you no longer need to access Bing first and you can now integrate across your entire Microsoft environment. A standalone version of Copilot remains for Windows, replacing the old Bing Chat... --- ### Opus is one of the UK's Best Companies > Opus were ranked by Best Companies as a very good company to work for. This is a testament to our commitment to employee engagement. - Published: 2023-11-07 - Modified: 2024-08-15 - URL: https://www.opustech.co.uk/blog/best-companies-award/ - Categories: News Opus were ranked 'Very Good' in the Best Companies to Work for Awards "We are really proud to announce that Opus has recently been recognised as 'Very Good' to work for by Best Companies and the 10th Best Business Services Company to work for in the UK. This outstanding achievement recognises Opus' commitment to fostering a positive work environment where every individual feels valued and integral to the team but also highlights the tangible benefits of prioritising employee well-being and professional development. Our Best Companies award reflects the culmination of various initiatives, as well as Opus’ core values, a clear mission and vision that cultivate a workplace where employees are valued, supported and trusted. Bridget Dale - Head of People Achieving the Best Companies awardThe process involves anonymous feedback from employees who are invited to complete am anonymous survey across eight core factors of engagement. These include: my manager, leadership, my company, personal growth, my team, wellbeing, fair deal and giving something back. At Opus we strive to strike a balance between achieving success and creating a workplace culture that attracts, retains, and empowers employees. Here's some of the reasons we were awarded the very good rating by Best Companies. 1: Supportive Leadership & ManagementEmployees highlighted they felt supported by the leadership team who are not only skilled but also approachable and supportive. They are actively involved in employee development and are open to feedback, creating a fantastic collaborative culture here at Opus. 2: CompensationOur employees feel they are well... --- ### Hosted Contact Centres > Unlock the future of customer service with hosted contact centres. Discover the benefits of cloud-based solutions and migration strategies. - Published: 2023-10-31 - Modified: 2024-12-30 - URL: https://www.opustech.co.uk/blog/hosted-contact-centres/ - Categories: Contact Centre As companies ride the waves of change, one thing's for sure: the way businesses connect with their customers is getting a makeover. Cloud contact centre solutions are right at the heart of this action, rewriting the customer service rulebook in an epic way. Everything you need to know about Cloud Contact CentresCloud contact centres are powered by cloud-based software rather than on-premise hardware and act like turbochargers for your operations, cranking up productivity and giving you the superpower to focus on your customers. Opus are accredited partners with leading cloud contact centre providers Cirrus, Five9 and 8x8. Despite the remarkable benefits of cloud contact centres, some businesses are still hesitant about moving away from on-premise solutions. Let's dive into the reasons behind this uncertainty and explore how companies are boldly facing their concerns to fully tap into the potential of this customer service transformation. Why are companies hesitant to shift to Cloud Contact Centres? SECURITY CONCERNSDespite enhanced security, some businesses are wary of having data outside their firewall. Proper due diligence of providers alleviates most issues. INTEGRATION COMPLEXITYTight coupling with on-premises systems can complicate moving endpoints to the cloud. APIs and modern integrations simplify connectivity. ARCHITECTURE REDESIGNRethinking processes to leverage cloud benefits may require revamping architectures. This level of change management takes time and expertise. AGENT ADOPTIONAgents need proper training and encouragement to adopt new systems and ways of working. Clear communication and education help drive adoption. REGULATORY COMPLIANCEHighly regulated industries have stricter requirements that cloud solutions must accommodate. Choosing... --- ### Benefits of buying EE from a reseller > Discover the benefits of competitive pricing, dedicated account management and exceptional customer service when buying EE from a reseller. Opus are a premium reseller and EE's New Partner of the Year. - Published: 2023-09-20 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/benefits-of-buying-ee-from-a-reseller/ - Categories: Mobile As a business owner or manager, you know the importance of having reliable and cost-effective mobile services for your company. You may have considered purchasing EE Mobile services directly from the network, but have you ever thought about buying them from a reseller? Here are some of the benefits of purchasing EE business mobile services from a managed service provider rather than directly from EE. What are the benefits of buying EE Mobile services from a reseller? 1. Managed service providers are often more dedicated to providing excellent customer service than EE Direct Mobile resellers are smaller companies with a more personalised approach, and they rely on customer satisfaction to stay in business. Some, such as Opus are so proud of their customer satisfaction scores that they display their stats on their website. We have a customer satisfaction score of 97. 5% and are the only Managed Service Provider to hold the ServiceMark accreditation from The Institute of Customer Service for our commitment to delivering outstanding customer service. 2. Receive expert support from a dedicated Account Manager and access to a user-friendly portalInstead of dealing with multiple departments and representatives when going direct to EE, managed service providers offer a streamlined approach to managing your account. You will have a dedicated account manager who will handle all your needs, from setting up new lines to managing your bills. This account manager will often be the same person you first engaged with and will stay by your side for the duration... --- ### Benefits of Cloud Contact Centre Solutions > Discover how cloud contact centre solutions transform customer engagement and operational efficiency, increase productivity and deliver higher profits. - Published: 2023-09-06 - Modified: 2024-04-24 - URL: https://www.opustech.co.uk/blog/benefits-of-cloud-contact-centre-solutions/ - Categories: Contact Centre In today's business world, where customer satisfaction and operational efficiency are crucial, cloud contact centres are a transformative solution. Cloud-based contact centre solutions offer a range of benefits that enable businesses to redefine their customer engagement strategies and streamline operations. What is a Cloud Contact Centre? Unlike traditional on-premise contact centres such as Mitel, where hardware and software are maintained within the company's premises, a cloud contact centre such as Cirrus, Five9 and 8x8 is an internet-hosted solution. This approach allows businesses to offload the technical complexities of contact centre management, including maintenance, upgrades, and infrastructure concerns. Six reasons to choose a Cloud Contact Centre Solution1. Enhance customer experience and drive profits with a cloud-based contact centreIt's no secret that exceptional customer experience (CX) translates to higher profits. The statistics are compelling: a mere 5% improvement in customer retention can lead to profit boosts ranging from 25% to 95%, as shown by Bain & Co's research. In today's hyper-connected world, where consumers wield unprecedented influence through reviews and social media, the urgency to optimise customer experience has never been greater. Cloud contact centres such as Cirrus, 8x8 and Five9 enable businesses to deliver more responsive, tailored, and efficient customer support, leading to higher customer satisfaction and loyalty. This seamless customer journey is essential for differentiation and a robust bottom line. 2. Discover organisational agility through data insightsMany organisations unwittingly create hurdles in their customer engagement, often due to inadequate visibility into operational data. Opus' research reveals that a lack of... --- ### Opus named an Approved Supplier on the Network Services 3 Framework > Opus are proud to be an approved supplier on Crown Commercial Service's Network Services 3 Framework highlighting their exceptional service - Published: 2023-08-14 - Modified: 2023-12-19 - URL: https://www.opustech.co.uk/blog/opus-network-services-3/ - Categories: Public Sector Opus is proud to announce further expansion into the public sector through its inclusion as a supplier on the prestigious Crown Commercial Service's Network Services 3 agreement (RM6166). This significant achievement comes after Opus was recognised as a certified supplier on the previous CCS Network Services 2 (RM3808) framework. Being named as a supplier on RM6116 underscores Opus' exceptional service standards within the public sector and simplifies the procurement process for public sector bodies, including central and local governments, as well as the NHS. This recognition opens up new opportunities for Opus to deliver a wider range of communication services to these organisations. Opus is now able to offer its expertise and solutions in these areas outlined within the RM6116 agreement: Lot 1a: Intersite Connectivity Intersite connectivity is a vital aspect of communication infrastructure for public sector organisations. Opus excels in providing robust and secure connections between different sites, ensuring seamless communication and data transfer across locations. This capability allows public sector entities to streamline their operations and enhance collaboration between dispersed teams. Lot 3b: Communication Platform as a Service (CPaaS) CPaaS solutions offer flexibility, scalability, and enhanced functionality for voice, messaging, and other communication channels. Opus' inclusion in this lot enables public sector organisations to leverage cutting-edge communication platforms delivered as a service. By adopting Opus' CPaaS offerings, the public sector can improve its communication capabilities and deliver better services to citizens. Lot 4a: Analogue Telephony Opus brings its expertise in analogue telephony to the public sector, providing reliable... --- ### The Cost Savings of Outsourcing your IT > Outsourcing your IT to a managed service provider offers many cost-saving benefits. Here are five reasons why you should consider outsourced IT support. - Published: 2023-08-01 - Modified: 2024-05-15 - URL: https://www.opustech.co.uk/blog/the-cost-savings-of-outsourcing-your-it/ - Categories: IT With a wide range of factors and influences in the UK and European economy at present, companies are looking at ways to stabilise their running costs while improving the efficiency and flexibility of their workers. One of the most common ways of doing this is outsourcing IT, which brings a multitude of cost-saving benefits. Here are five cost saving benefits of outsourcing your IT support 1. IT outsourcing offers a broader skill set for a single cost Managed service providers like Opus offer a wide array of skilled specialists for a single cost. This means that any company can have access to Cloud infrastructure, Microsoft, networking, security, and support specialists – all without needing to hire for these roles. The quality of service you receive will be of the highest level without needing to increase your overheads. It also ensures you have peace of mind that the solution to a problem is coming from a place of vast experience and expertise. All of this reduces time spent waiting for IT issues to be resolved and keeps business moving. Many companies like Opus, also provide a wider range of products. Telephony, Print and Mobile issues can also then be taken care of from one source, and this again reduces the need for an internal skillset without compromising on the quality of the support. 2. Outsourcing IT support removes hidden costs The overhead of running an internal IT department comes with cost areas which can be eliminated by outsourcing both your IT... --- ### The Future of Opus - The Vivid Vision Big Reveal > Unveiling our Vivid Vision for the future. Find out more about Opus' roadmap for the next three years, our repositioned vision, mission and brand promise. - Published: 2023-07-20 - Modified: 2024-06-27 - URL: https://www.opustech.co.uk/blog/the-future-of-opus-the-vivid-vision-big-reveal/ - Categories: Opus The entire Opus team came together on 19th July 2023 at Kingswood Golf Club for the aptly named "The Big Reveal". The grandest event held to date marked a momentous milestone for the company as the entire workforce gathered to witness the unveiling of Opus' Vivid Vision for the next three years. “Our Vivid Vision will serve as a guiding light, illuminating the path to success. We firmly believe that when our team can see the bigger picture, we can unleash our full potential and all turn our new vision into our reality. It's all about embracing the power of possibility and creating a collective force that will propel Opus to the next level. ”  Michael O’Donnell - Chief Commercial Officer Our Vivid Vision EventWith an awe-inspiring presentation that captivated the audience, Opus introduced not only its new company values but also a range of ground-breaking initiatives. The event was filled with surprises specially crafted to reward and motivate our dedicated employees. Above all, it served as the platform for the big reveal of Opus' repositioned vision, mission, and brand promise. Months of relentless dedication and hard work have been poured into the Vivid Vision strategic initiative, making this event a pivotal moment for all members of Team Opus. The significance of the Vivid Vision lies not only in its ability to provide a clear and inspiring picture of our organisation's future, but also in its power to ignite a spark within each individual, aligning them with a shared purpose... --- ### Five Contact Centre Features to Assist Agent Productivity > From interactive virtual agents to CRM integration, discover the top five contact centre features that enhance agent productivity. - Published: 2023-07-11 - Modified: 2024-04-24 - URL: https://www.opustech.co.uk/blog/five-contact-centre-features-to-assist-agent-productivity/ - Categories: Contact Centre Providing excellent customer service is essential for business growth, and your contact centre plays a crucial role in ensuring an efficient and positive customer experience. Here are the top five contact centre features to assist agent productivity and enhance customer support. 1. Intelligent Virtual Assistants automate and streamline customer interactionsIntelligent Virtual Assistants are a feature of contact centre technology that utilises artificial intelligence and natural language processing to enable self-service and automate customer interactions across voice and digital channels. Intelligent Virtual Assistants (IVA) act as virtual customer service agents that handle a variety of routine customer enquiries and tasks such as checking account balances, updating delivery information, or processing transactions. IVAs can provide instant responses to multiple customer enquiries simultaneously, without the need for them to wait in a queue or be transferred to an agent. This immediate availability and scalability of IVAs ensure that customers' needs are addressed promptly, reducing waiting times, and enabling agents to dedicate their attention to more critical or complex interactions. 2. Email Management solutions consolidate interactions and enable a unified approach to customer supportMany contact centres work from shared mailboxes within Microsoft 365 or Gmail. The core limitations to this approach include having to manually assign conversations, emails being missed or duplicating responses to customers and there being no single view of the customer, which potentially doubles the cost to serve a customer as teams may be working in silos. On top of this, it is not possible to deliver an SLA, it takes... --- ### 6 considerations when choosing a business mobile contract > Here are 6 things to consider when looking for the best business mobile contract. Including mobile estates, mobile security and roaming. - Published: 2023-06-16 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/blog/6-considerations-when-choosing-a-business-mobile-phone-contract/ - Categories: Mobile Best Business Mobile Contracts for SME and mid market organisations Opus deliver comprehensive and flexible business mobile contracts with enhanced security, productivity and security, cost efficiencies, network coverage and roaming options aside from delivering exceptional customer experience. As accredited partners with EE, Vodafone, and O2, Opus ensure we provide clients with reliable network coverage and roaming options. This includes M2M for IoT deployment and multi-network SIMs to also ensure connectivity even in the remotest locations. Opus prioritises continuity and customer service by retaining control over customer communication channels, even when an employee leaves the business. With Opus as your business mobile contract partner, you benefit from one single point of contact, a simple and easy to use mobile billing portal. Here's six things we recommend you consider when choosing a business mobile phone contract 1. Look at mixed mobile network estate options for maximum network coverage When selecting a business mobile phone contract, consider the network options available. The ability to have a mixed estate across O2, Vodafone, and EE is a win-win solution to an ongoing battle of coverage issues. Additionally, for critical data needs multiple networks on one Data Only SIM card can provide added redundancy and increased connectivity options. Enabling your mobile devices to seamlessly switch between different networks based on signal strength and availability. This feature ensures uninterrupted connectivity, particularly in areas with limited coverage or during network outages, enhancing the reliability of your mobile services. EE mobile phone contract benefits Opus are one of seven... --- ### Five signs you need to update your business phone system > Find out if you can achieve more with a Mitel business phone system from Opus, here are our 5 key questions you need to ask. - Published: 2023-05-19 - Modified: 2023-10-02 - URL: https://www.opustech.co.uk/blog/five-signs-you-need-to-update-your-business-phone-system/ - Categories: Telephony With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... With the sudden rush to remote working during 2020 and the dash to ensure that collaboration tools like Microsoft Teams were in place, businesses could be forgiven for forgetting one of the most important communication tools they have – the telephone. According to the Zendesk Customer Experience Trends Report – 66% of people say that the telephone is the most typical way they have resolved issues with a company. No matter what size of business, customers want to communicate seamlessly with you through their preferred channels. Whether this is via email, social media, text messaging or by telephone, it's important that your technology roadmap is well thought through with your customer in mind. Although customers are now looking to communicate across a variety of channels, this certainly doesn't mean the phone is now obsolete, far from it! The human touch is still one of the most critical parts of the customer experience. Your business phone system should still be a star player in your communications suite, so perhaps it's time to consider a refresh. Five signs you need to update your Business Phone SystemAre you managing your communications or worrying that your phone system can't cope? If you're concerned that your current business phone system isn't fit for purpose to allow employees to work from anywhere, then it could be time for a review. As a Mitel Platinum Solutions partner, we are perfectly placed to review your current communications and provide recommendations on refreshing your current Mitel estate or switching... --- ### Opus & Five9 announce exciting new partnership > Opus Technology have announced their strategic partnership with Five9, the global leader in CX and contact centre solutions. - Published: 2023-05-12 - Modified: 2023-05-23 - URL: https://www.opustech.co.uk/blog/opus-announces-new-five9-partnership/ - Categories: Industry News Opus and Five9 officially announce their strategic partnership at the Five9 CX Summit EMEA held in Porto this week. Opus and Five9 first started out their journey back in 2021, Five9 were looking to expand their UK network by partnering with a leading managed service provider who had a vast client base in both private and public sector. This solid collaboration combines the customer-centric, consultative expertise of Opus and an innovative customer experience platform, from Five9. With the contact centre widely considered as the new front door to any organisation, together Opus as an official Five9 partner are now perfectly placed to advise businesses on their CX strategy and implement solutions to retain and attract new customers. Five9 CX intelligent platform provides Opus with a ubiquitous contact centre solution, with in built Workforce Management, Interactive Voice Response (IVR), Omnichannel Capabilities, Analytics and Reporting and Intelligent Virtual Agents (IVA). We are delighted to have agreed a long-term partnership with Five9Five9’s platform is feature rich with many enterprise grade out of the box features that benefit our clients. The integration to CRM and the Intelligent Virtual Agents coupled with the impressive AI and Reporting features as well as Teams integration and the ability to bring your own SIP, makes it an all-encompassing customer experience driven solution. I’m really excited to watch our strategic partnership with Five9 continue to develop. ”Michael O'Donnell Chief Commercial Officer Why did Five9 choose to partner with Opus? "There are so many synergies between our two organisations. Both... --- ### What is Microsoft Defender for Business? > Microsoft Defender for Business is an endpoint security solution for small and medium-sized businesses. Learn the five key benefits of Microsoft Defender for SMBs. - Published: 2023-04-21 - Modified: 2024-05-15 - URL: https://www.opustech.co.uk/blog/what-is-microsoft-defender-for-business/ - Categories: IT Cyberattacks in today's digital landscape have become increasingly common and sophisticated, posing significant risks to small and medium-sized businesses (SMBs). These types of businesses are often targeted by cybercriminals due to their limited security resources, making them vulnerable to attacks such as ransomware, phishing, and malware. To address this challenge, Microsoft has developed Microsoft Defender for Business, an endpoint security solution designed specifically for small and medium-sized businesses (SMBs). What is the security challenge for small and medium-sized businesses? Small and medium-sized businesses make up the majority of businesses globally and are vital for job creation and economic growth. They represent about 90% of businesses and more than 50% of employment worldwide. With the increasing need for digital transformation, SMEs are adapting to meet customer demands in a hybrid and remote world, resulting in a distributed workforce that can work flexibly across various company and personal devices. However, this newfound freedom also presents security challenges. Traditional security methods are inadequateAs businesses grow, physical security measures like locks and alarms may not be enough to protect them. This is especially true as businesses expand to multiple locations and have more remote workers. Cybercriminals are also increasingly targeting small and medium businesses. Ransomware attacks are on the rise and account for a significant portion of all cyber-attacks against SMBs. This disproves the notion that they are too small to be targeted. With the increasing use of technology and remote work, SMBs face greater risks and may lack the resources and knowledge to... --- ### Six benefits of moving to a cloud-based phone system > In this blog, we look at the six key benefits of moving to a cloud-based phone system for your business. Read on to find out more. - Published: 2023-04-03 - Modified: 2023-10-30 - URL: https://www.opustech.co.uk/blog/six-benefits-of-moving-to-a-cloud-based-phone-system/ - Categories: Collaboration Make the seamless and secure switch to a cloud based phone systemCompared to traditional phone systems, cloud-based solutions do not require on-premise hardware and can be seamlessly deployed in a quick timeframe. Opus provide a wide range of cloud telephony solutions from Mitel, Gamma, Five9 and 8x8, as well as Microsoft Teams Business Voice solutions and integrations. Opus provide two types of services when it comes to cloud telephony. 1:Making the switch between cloud telephony providersOur goal is to make the transition seamless, with no interruption to your business or customers. Your service will stay up the entire time—from start to finish, and our goal is to replicate the state of your current configuration along with any design enhancements. We make every effort to ensure a seamless process, including porting numbers and replicating or updating call handling rules and call flows. With our team of experts who are vendor certified by industry leading technologies, we are able to deploy both large and complex requirements at speed when change is needed fast! Our cloud telephony partners Are you keen to discuss your requirements with a specialist? GET IN TOUCH 2: If you are looking to migrate from another telephony setupHere are the 6 business benefits of moving to a cloud based phone system. 1. Fast and secure seamless installationBusinesses that used a traditional phone system will be accustomed to the long wait times involved with the installation of a new phone. For a traditional phone system, an IT team must physically... --- ### Five business benefits of Microsoft 365 Copilot > Copilot is a brand new AI-powered tool designed to help increase your productivity. Here are the 5 business benefits of Microsoft 365 Copilot. - Published: 2023-03-23 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/five-business-benefits-of-microsoft-copilot/ - Categories: IT Microsoft 365 Copilot is a brand-new AI-powered tool designed to enhance productivity and creativity in the workplace. Integrating seamlessly with everyday Microsoft 365 apps, Copilot allows you to focus on your most important tasks and work more efficiently with your team. Microsoft's new AI-powered tool, Copilot, integrates with Microsoft 365 in two ways. It works seamlessly with the everyday apps you use, such as Word, Excel, PowerPoint, Outlook, and Teams, to unlock creativity, increase productivity, and enhance skills. In addition, Microsoft has announced a new experience called Business Chat, which works across the Microsoft 365 suite to provide more personalised and proactive assistance. Business Chat can answer natural language queries based on your data, such as your calendar, emails, chats, documents, meetings, and contacts. For instance, you can ask Copilot to give your team an update on a product strategy, and it will generate a status report based on your recent meetings, emails and chat threads. The benefits of Microsoft Copilot extend beyond saving time and effort, as it can also help to increase the creativity, skills, and productivity of you and your employees. Leveraging information from across the full range of Microsoft 365 apps, with Copilot, you can improve your writing style, analyse and explore data, create stunning presentations, streamline your email communication and work more effectively with your team. https://www. youtube. com/watch? v=hGb9UZ8DyDcHere are five business benefits that Microsoft 365 Copilot can bring to your organisation1. Microsoft 365 Copilot helps to increase productivityCopilot can save time on repetitive... --- ### Five benefits of an Omnichannel Contact Centre > An omnichannel contact centre offers a wide range of business benefits. Here are 5 reasons why you should consider upgrading to omni-channel. - Published: 2023-03-21 - Modified: 2024-08-15 - URL: https://www.opustech.co.uk/blog/five-benefits-of-an-omnichannel-contact-centre/ - Categories: Contact Centre First off, what is an omnichannel contact centre? An omnichannel cloud contact centre is a customer service solution that enables businesses to provide a seamless customer experience by integrating multiple communication channels into one platform. This allows customers to communicate with businesses using their preferred method of communication. These could include, Voice, Email, Video, Messages from SMS, Webchat, Facebook Messenger, Twitter Direct Messages, WhatsApp*(additional license needed), Social media including Facebook pages/post, Tweets and YouTube comments as well as online review sources from Google, Apple and Google My Business. We partner with these three market leading omnichannel contact centre vendors The benefits of an omnichannel contact centre So what are the benefits of an omnichannel contact centre? In short, omnichannel cloud contact centres can help businesses improve their customer satisfaction by providing a convenient and consistent experience across all channels. By leveraging advanced analytics and reporting tools, businesses can also gain valuable insights into customer behaviour and use this data to improve their service offerings. 1. Your customers will experience exceptional voice quality With exceptional voice quality and reliability, our omnichannel contact centres from Cirrus and Five9 incorporates enterprise-class Interactive Voice Response (IVR), Call Routing, Automatic Call Distribution (ACD), Call Queuing and call back options, so you can deliver personalised, unique journeys for your customers based on the set criteria you decide. Our omnichannel contact centres offer full flexibility to design them around you and your customers' and business needs. 2. Streamline your customer email enquiries Our omnichannel contact centre solution... --- ### Seven benefits of outsourcing your IT > From cost savings and access to expertise to improved security and efficiency, there are a number of benefits to outsourcing your IT. - Published: 2023-02-07 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/blog/seven-benefits-of-outsourcing-your-it/ - Categories: IT In today's fast-paced business world, having a reliable and efficient IT system is essential to stay ahead of the competition. However, managing an in-house IT department can be expensive and time-consuming, especially for small to medium-sized businesses. That's where outsourced IT comes in. From cost savings and access to specialised expertise to improved security and increased efficiency, there are a number of reasons to consider partnering with a market-leading managed service provider. Here are seven benefits of outsourcing your IT 1. Outsourced IT will control and reduce business costs Hiring an in-house IT team can be expensive. Not only do you have to pay salaries and benefits, but you also have to invest in training and development to keep your team up to date with the latest technologies. Outsourcing your IT needs to a managed services provider can be much more cost-effective. You will only pay for the services you need and you won't have to worry about the overhead costs associated with hiring and managing an in-house team. When your IT is outsourced to an Opus support agreement it is structured to suit your budget and provide peace of mind with service-level agreements. This allows you to manage costs more effectively with a consistent monthly charge. 2. Gain access to state-of-the-art technology with outsourced IT The ever-evolving landscape of IT means that you need a partner who is up-to-date with the latest technology advancements. One of the primary benefits of outsourced managed IT services is access to expertise. Managed service providers employ... --- ### How a communications audit can reduce your operational costs > Opus are specialists in providing communication solutions for organisations of all sizes. Receive a free audit before choosing a solution. - Published: 2023-01-24 - Modified: 2023-12-19 - URL: https://www.opustech.co.uk/blog/how-a-communications-audit-can-reduce-your-operational-costs/ - Categories: Digital Transformation How a communications audit can reduce your operational costs We are specialists in providing communication solutions for small, medium and large size enterprises. Our experience has taught us that no business has the exact same communication requirements, that’s why we offer a free and confidential communications audit before recommending a solution for your business. Benefits Reduce IT capital expenditure and operational costs Future-proof and scalable infrastructure Eliminate waste and reduce inefficiencies Simple billing and supply chain procedures Streamline business processes Flexible and less complex network to manage Features Full analysis of your billing and call patterns Suggestions on how billing can be simplified Recommendations on changing tariff and/or carrier provider Areas to reduce call charges and/or line rental Summary of your specific requirements Recommendations on how to achieve your communication goals Our specialist consultants identify areas of cost saving and budget relocation to ultimately reduce your IT capital expenditure and operational costs. Our free and confidential communications audit can ensure your infrastructure is fully optimised to provide both a return on investment and a quality user experience. Are you ready to discuss your requirements with a specialist? GET IN TOUCH --- ### Opus Technology awarded Feefo Gold Trusted Service Award 2023 > Opus has won the Feefo Gold Trusted Service Award, recognising businesses that deliver world-class customer experience. - Published: 2023-01-19 - Modified: 2023-07-07 - URL: https://www.opustech.co.uk/blog/opus-technology-awarded-feefo-gold-trusted-service-award-2023/ - Categories: Awards Opus awarded Feefo Gold Trusted Service Award 2023 We’re delighted to announce that Opus has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience. The Feefo Gold Trusted Service Award celebrates Opus’ impressive achievement of collecting verified reviews with consistently exceptional customer feedback over the last 12 months. The Feefo awards are unique because they truly reflect a business' dedication to providing first-class customer service by analysing feedback from real customers. This latest award complements Opus’ ServiceMark Accreditation from the Institute of Customer Service and recognises our ongoing commitment to delivering an outstanding experience for our customers. Michael O’Donnell, Chief Commercial Officer at Opus commented: "We’re delighted to receive a Gold Trusted Service Award from Feefo. Keeping our customers happy is our priority. So the fact that this award is based on their feedback gives us confidence we are providing an exceptional level of service. The award also recognises just how hard our staff have worked and their dedication to providing a first-class experience for our customers. As we enter 2023, we will continue to listen, understand and deliver what our customers want. ” Congratulating Opus on winning this year’s award, Tony Wheble, CEO at Feefo, said:"The Trusted Service Awards have always been about recognising companies, like Opus Technology, that go above and beyond the norm to deliver a great service and receive great feedback from delighted customers in return. I look forward to seeing what Opus... --- ### Microsoft to end support of Windows Server 2012 in October 2023 > Microsoft announced the mainstream support of Windows Server 2012 ended back in 2018, with extended support continuing to October 2023. - Published: 2023-01-09 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/microsoft-to-end-support-of-windows-server-2012-in-october-2023/ - Categories: Microsoft As we enter 2023, the IT world is braced for another year of security incidents and making sure the systems and services worldwide are secure and keep business operational. With this in mind, 2023 is the year that Microsoft finally says goodbye to Windows 2012 Server by confirming an end of life date of October 2023. What is Windows 2012? Windows 2012 Server and its R2 variant, are one of, if not the most popular operating systems for business server environments. It saw the first real modern feel aligned with the Windows 7/8 desktop products, improvements in (at the time) security and virtualisation (running multiple servers on one hardware platform) and improved flexibility. As the virtualisation world became mainstream, Server 2012 was installed countless times. Today Windows 2012 Server still stands as one of the greatest operating systems Microsoft have delivered. What does end of life mean? Windows 2012, as the name suggests has been around for a while now. Microsoft, after changing their minds a few times, finally announced the mainstream support ended back in 2018 with extended support continuing to October 2023. The key difference between these two being that extended support offers security and patching updates but no new development on the operating system. End of life, October this year means that windows updates, security patching and critical updates will no longer be available. In Microsoft's eyes, this operating system is obsolete. What's the risk? A Windows system not receiving security patching is a sizeable risk to... --- ### Making the Switch: FAQs for Businesses Moving from ISDN to Cloud Solutions > Here's some useful FAQs about the Big Switch Off, helping your business to prepare ahead of 2025. - Published: 2022-12-15 - Modified: 2023-04-10 - URL: https://www.opustech.co.uk/blog/making-the-switch-faqs-for-businesses-moving-from-isdn-to-cloud-solutions/ - Categories: ISDN Switch Off In this blog, we explore common concerns and questions that businesses may have about moving from ISDN services to cloud solutions, including reliability, cost implications, and the timeline for migration. We also highlight the benefits of making the switch, such as increased collaboration, higher ROI, and enhanced ability to work from home. Finally, we explain why it's essential to act now and upgrade your infrastructure ahead of the 2025 switch-off deadline for ISDN services. How reliable is the cloud? Our cloud offerings come with a 99. 99999% uptime and are SLA compliant, which means you can be confident that your operations and infrastructure are protected. The cloud is also known for its reliability, faster speeds, and clear and consistent voice quality, making it a popular choice for businesses. Will moving to the cloud cost me more? Modern cloud telephony solutions are typically billed monthly on a license-by-license basis, which makes them feel more affordable and gives you the flexibility to scale your licenses with your business. This way of working is called OpEx, as opposed to a big upfront cost (CapEx). How long does a migration from ISDN to the cloud take? A typical project duration is six weeks from start to finish, which includes everything from the initial discovery call to implementation and handover. There is no downtime involved in the migration process, as we set up the new technology alongside the current service until you're ready to switch over. To date, we have a 100% success rate. Why... --- ### What are the alternatives to ISDN and PSTN? > Looking for an alternative to ISDN and PSTN? It's time to upgrade your infrastructure and unlock the benefits of an all-IP service. - Published: 2022-11-27 - Modified: 2023-12-19 - URL: https://www.opustech.co.uk/blog/what-are-the-alternatives-to-isdn-and-pstn/ - Categories: ISDN Switch Off As Openreach's plans to switch off PSTN and ISDN services by December 2025 loom closer, businesses and customers will need to transition to a fully digital alternative. The two main alternatives to consider are VoIP and SIP, which offer several benefits over traditional telephony systems. Switch to VoIPVoIP, or Voice over Internet Protocol, allows calls to be made over a data network, such as the internet, instead of a landline. This provides benefits such as higher call quality, smaller and more manageable bills, and scalability. VoIP is a great option for small to medium-sized enterprises that need a flexible system to keep up with their growing business. Upgrade to SIPSIP, or Session Initiation Protocol, facilitates the connection of private phone systems to a public telephony network, such as the internet. This approach preserves many of the current features, numbers, and call quality of legacy telephone systems while adding the benefits of a hosted voice solution. Larger enterprises with longstanding legacy telephone systems or operators of essential services might find SIP to be a better fit. Download our guide to the ISDN switch off now When will PSTN be switched off near you? This map plots which exchanges will undergo a "stop sell" as the nation moves to an all IP network. Which solution is right for me? When choosing the right solution, it is critical to consider factors such as whether retaining a private phone system (known as a Private Branch Exchange) is important and if the business is restricted... --- ### Surrey Business Award Winners 2022 > Finalists in three of the largest categories at the Surrey Business Awards 2022, Opus won Business Growth and Company of the Year Awards. - Published: 2022-11-10 - Modified: 2023-02-22 - URL: https://www.opustech.co.uk/blog/surrey-business-award-winners-2022/ - Categories: Awards Opus wins two categories at the Surrey Business AwardsFinalists in three of the largest categories at the Surrey Business Awards 2022, Opus netted two more awards this month, to add to our recent success at the Comms National Awards. The Surrey Business Awards recognise the achievements of all kinds of businesses, large and small, across different sectors in Surrey and winning both the Business Growth and Company of the Year awards reflected the amazing success Opus has enjoyed over the last 12 months. The categories we were short-listed for were:Business Growth awardCustomer Service awardCompany of the Year awardAnd the winners were... It was a fantastic evening, hosted by comedian Jo Caulfied and having celebrated 30 years in business this year, we were delighted to win two out of the three categories. Here is what the judges had to say about Opus on the night. Business Growth – This award recognised a business which, through outstanding vision and leadership, has achieved significant and sustained growth. The Judges wanted to know how this was achieved, how it is being managed and the strategy which you will use to sustain your success. Sponsored by People Puzzles. Judge John Walsh, Regional Director announced that Opus had demonstrated impressive consistent growth and a very strong ambition for the future which made them stand out. Company of the Year – This award chosen by the sponsor recognised a business they feel stands out as an inspiration to other businesses. Sponsored by Haines Watts Accountants. Daniel Morgan,... --- ### Visit Opus at the Call & Contact Centre Expo 2022 > Opus will be at the Call and Contact Centre Expo at the ExCel London on 22 and 23 November. Visit us to discuss your requirements. - Published: 2022-11-03 - Modified: 2023-12-19 - URL: https://www.opustech.co.uk/blog/visit-opus-at-the-call-contact-centre-expo-2022/ - Categories: Contact Centre, Opus Events, Telephony With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... Visit Opus at the Call & Contact Centre ExpoWe're delighted to announce that Opus will be exhibiting at the Call & Contact Centre Expo, at ExCeL London on 22nd and 23rd November 2022. Drop by our stand: CC-E25. The Call & Contact Centre Expo is the ultimate event for customer engagement professionals and is the event to attend if you're looking to reconnect with the customer engagement world and develop your contact centre knowledge. Why Opus? Customer expectations are higher than ever and being able to allow customers to engage with you on their preferred media is crucial to retaining existing customers and attracting new ones. Choosing a technology partner to guide you through the various contact centre platforms and applications available and how they can be integrated into existing or new unified communications, CRM systems or business processes is key to delivering an outstanding customer experience. Here at Opus we design, deliver and support single platform or stand-alone omni-channel contact centre solutions, chat bots, Google-powered artificial intelligence self-serve and agent assist solutions, with web chat and co-browsing and gamification solutions to suit the specific needs of your organisation. Your trusted technology partnerAt Opus our ethos has always been to listen, understand, deliver and support. Our team works with you to understand the challenges and opportunities within your contact centre space and then work in partnership with you and our specialist partners to implement these seamlessly within your organisation. As an independent technology provider, we only partner with industry leading... --- ### Why is ISDN being switched off? > Why is ISDN being switched off? Openreach are turning off the ISDN and PSTN infrastructure to focus on rolling out and maintaining a newer fibre network. - Published: 2022-10-15 - Modified: 2023-04-10 - URL: https://www.opustech.co.uk/blog/why-is-the-isdn-being-switched-off/ - Categories: ISDN Switch Off The big switch off is planned for 2025, but why is ISDN being switched off? There are two main reasons why ISDN (Integrated Services Digital Network) technology is being switched off. Firstly, the outdated network, first introduced in the 1980s, is no longer fit for purpose. Technology has advanced in leaps and bounds since then and we now need infrastructure that can keep up with our modern ways of working. Secondly, newer, more advanced technologies have emerged which offer many useful features and functionality alongside other business benefits. Read our related blog to find out more about when the big switch off is happening. Download our guide to the ISDN switch off now The alternatives to the old analogue network are cloud-based telephony services and solutions. The benefits of cloud-based solutions and advanced technologies are significant and can have a positive impact on businesses. Openreach are switching off the PSTN and ISDN infrastructure in 2025, the focus can shift to rolling out and maintaining a newer, fibre network offering businesses the opportunity to access greater capacity, higher resilience and faster speeds. This aligns with the growing demand for fibre services throughout the UK, where fibre installations are taking place every single day. The benefits of this new infrastructure are vast. Your phone system is just the beginning - in the cloud, you can enjoy SLAs, reduced maintenance costs, and easier infrastructure management. Going digital opens up a world of possibilities with advanced solutions that can help businesses operate more efficiently... --- ### Useful Glossary of Technical Terms > Opus Technology - A jargon-busting guide to some of the most frequently used terms in the IT and communications industry. - Published: 2022-09-24 - Modified: 2024-05-14 - URL: https://www.opustech.co.uk/blog/useful-glossary-of-technical-terms/ - Categories: Uncategorised Jargon-busting for the IT and Communications IndustryHere is a selection of terms and acronyms often used in the IT and communications industry. If you cannot find what you are looking for, please get in touch and we’ll do our best to assist you. Mobile 3G Third generation of wireless mobile telecommunication. 4G 4G is the fourth generation of mobile phone communications standards and is the successor of the 3G and provides ultra-broadband internet access for mobile devices. 5G 5G is the fifth generation of mobile phone communications standards. It is a successor to 4G and promises to be faster than previous generations while opening up new use cases for mobile data. ANT+ ANT is a wireless protocol for exchanging data over short distances from fixed and mobile devices, creating personal area networks. APN (Access Point Name) APN is the name of an access point for GPRS/EDGE/UMTS data connection. Usually, wireless carriers provide the APN to their end users. Artificial Intelligence Software systems that simulate human intelligence, including the ability to learn. Bandwidth The speed at which a circuit can carry data. The more bandwidth, the faster the data transfer and the lower the costs. Bit A binary digit. The values of a bit are either “0” or “1”. Eight bits form a byte. Bluetooth Bluetooth is a wireless protocol for exchanging data over short distances from fixed and mobile devices, creating personal area networks. BPS (Bits Per Second) A measure of data transmission speeds is the number of bits transferred... --- ### Adapting your communications for hybrid working > Adapt your communications roadmap for secure and efficient hybrid working beyond COVID-19. - Published: 2022-09-14 - Modified: 2024-11-26 - URL: https://www.opustech.co.uk/blog/adapting-your-communications-for-hybrid-working/ - Categories: Hybrid Working, Telephony What is the new normal for businesses post-COVID 19? In response to the first national lockdown, organisations throughout the UK reacted admirably to equip their staff with the technology they needed to work safely and remotely from home. Fast forward to the middle of 2021, many businesses began to look at a full or partial return to the office. With this return, organisations could find themselves faced with a new challenge: how do they adapt their systems and processes, this time to accommodate a working environment split between office and home workers? One thing that's for certain is that organisations need to look at how they now future proof their operations to adapt to an increasingly changing world where flexible working is likely to remain. They will need to look closely at the technology their teams are using and what is required to maximise the opportunity for communication and collaboration in the hybrid world of work. Key emerging trends for the hybrid-workforcePerhaps the most significant trend to have affected businesses across industries was the sudden shift to remote working. With the exception of manufacturing and essential services, most businesses have embraced remote working in some capacity, driven by social distancing guidelines and associated government legislation. This has required them to rapidly accelerate their digital transformation plans to facilitate home working and remote workforces. Last year, a report by McKinsey predicted that remote working practices were here to stay. Now, as lockdown restrictions have been lifted and we have visibility over... --- ### Securing the future of hybrid working > What risks does your business face as you embrace hybrid working? Which steps should you take to secure your systems and how can Opus help? - Published: 2022-09-07 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/blog/securing-the-future-of-hybrid-working-download/ - Categories: Cyber Security, Hybrid Working How to create a secure environment, wherever your team is workingHybrid working is creating exciting new opportunities for organisations to boost productivity, enhance employee engagement and gain a competitive advantage. But for businesses willing to adapt, there are serious security questions they must first ask of themselves. “Almost half of businesses (46%) report having cyber security breaches or attacks in the last 12 months. Like previous years, this is higher among medium businesses (68%) and large businesses (75%). ” Cyber Security Breaches Survey 2020Among this 46 per cent of businesses that identify breaches or attacks, more are experiencing these issues at least once a week in 2020. As organisations resume their operations, safeguarding employees, assets, data, and reputation will be critical. But the traditional, network-based security measures trusted by modern businesses to keep their systems safe were not designed with flexible working models in mind, and with hybrid workers moving infected devices between home and office environments this creates new risks. In the face of this, what risks does your business face as you embrace hybrid working? Which steps should you take to secure your systems and how can Opus help? To shine a light on the subject and help you to solve these challenges within your own business, we caught up with Stephen Harte, a cyber security specialist and director at Opus. How hybrid working challenges security“As you might expect, the biggest security risk faced by hybrid organisations is the individual user being at home, beyond the protection of... --- ### 10 questions to ask when looking at business mobile service providers > To help you find the best mobile service provider for your business, we’ve created this checklist of the top 10 questions you should ask. - Published: 2022-09-07 - Modified: 2024-04-24 - URL: https://www.opustech.co.uk/blog/10-questions-to-ask-when-looking-at-business-mobile-service-providers/ - Categories: Mobile A must-have guide for businesses looking to find the right business mobile service provider Finding the right service provider is never easy and mobile is no exception. Today, your provider should be examining usage from as far back as 18 months ago alongside recent reports to properly understand how your business mobile demands have changed throughout the global pandemic – and what they might look like afterwards. To help you identify the best mobile service provider for your business, we caught up with Opus’ Mobile Sales Director, Juliette Lee, to discover the top 10 questions you should ask when reviewing business mobile providers. 1. How many mobile network choices are there? While you’ll probably be familiar with a range of mobile network providers, there are only three main business mobile networks: O2, EE and Vodafone. 2. Will the contract be direct with the network? Different mobile service providers offer different contract types. If your mobile estate is small, this might suit you, but businesses with complex requirements will be better served by independent agreements. One contract type is not necessarily better than the other. You might not want to be tied into a network contract because there’s no flexibility. Contracts offered through independent partners provide more agility. 3. Is there an app/portal that delivers insight post and pre-billing? The majority of mobile service providers offer billing portal access. A way of qualifying whether or not a new mobile service provider is right for your business is how well they have... --- ### Opus achieve the ISO 27001 certification and Cyber Essentials Plus > Opus are proud to announce we have been awarded both the ISO 27001 and Cyber Essentials Plus certification. - Published: 2022-09-06 - Modified: 2024-07-03 - URL: https://www.opustech.co.uk/blog/opus-achieve-the-iso-27001-accreditation-and-cyber-essentials-plus/ - Categories: Cyber Security Over the past few months, the Compliance and Information Technology teams at Opus have been working hard to achieve additional information security certifications. As a result, we are pleased to announce that Opus have been successfully awarded both the ISO27001 (Information Security Management) certification and the Cyber Essentials Plus certification. Stephen Brown, Service Delivery Director said, “We set ourselves a challenge to achieve both the ISO27001 certification and Cyber Essentials Plus certification at the same time to further strengthen Opus's approach to cybersecurity and data protection. During this process, Opus were able to identify and action companywide improvements, including further educating our staff in information security best practice as well as improving our internal security policies. Our decision to achieve both standards demonstrate our commitment to the security of both our own and our client's' data. We wanted to assure our customers that by choosing to work with Opus, they were working with a trusted technology partner who adheres to industry-leading, best practice security controls and one that takes their information security and compliance very seriously. Achieving these standards is a real milestone for Opus and a testament to all the hard work that has been delivered in these past few months and we look forward to achieving our fourth ISO certification in the near future. ” Opus holds the ISO 27001, 9001 and 14001 certifications alongside Cyber Essentials PlusMore on ISO 27001 certification:The ISO 27001 certification comprises of an information security management system ISMS which in effect is a... --- ### When will ISDN be turned off? > ISDN and PSTN are due to be turned off by the end of 2025 and replaced with a fully digital network. Here is what you need to do before the deadline. - Published: 2022-09-05 - Modified: 2024-05-15 - URL: https://www.opustech.co.uk/blog/when-will-isdn-be-turned-off/ - Categories: ISDN Switch Off The countdown to the big switch off has begun, here's when it will be turned offThe Integrated Services Digital Network (ISDN) and the Public Switched Telephone Network (PSTN) has been a popular method for businesses to connect to the internet and make phone calls in the UK for many years. However, with the development of new technologies, ISDN and PSTN are now being phased out, and their withdrawal from the UK market is imminent. Download our guide to the ISDN switch off now In 2017, it was announced that ISDN and PSTN would be turned off at the end of 2025 and businesses would need to move their services and communications to an alternative internet-based solution. The process of discontinuing the network will be managed in phases with services being withdrawn gradually area by area before being switched off completely in December 2025. So far, Openreach has already withdrawn services in Salisbury, Wiltshire and Mildenhall, Suffolk with a view to turning off the network in these areas in April 2023. Businesses operating in these regions should already have been informed about the changes and transitioned to an alternative solution ahead of the switch-off. From September 2023, customers across the country will no longer be able to purchase new ISDN lines or add new features. For businesses and customers who are currently using ISDN services, this deadline means that you will need to start planning for a transition to an alternative service, such as Voice over Internet Protocol (VoIP) or a... --- ### Contact centre trends: the challenges and opportunities post-pandemic > Opus contact centre expert Kris Graham reveals the latest contact centre trends shaping the way we interact with our customers post-pandemic. - Published: 2022-08-31 - Modified: 2024-08-15 - URL: https://www.opustech.co.uk/blog/contact-centre-trends-the-challenges-and-opportunities-post-pandemic/ - Categories: Contact Centre Contact centre expert Kris Graham reveals the latest contact centre trends shaping the way we interact with our customers post-pandemicHave you noticed a shift in the way your contact centre is performing? If not, it could be just around the corner. Rising costs and changing customer behaviours are challenging the way businesses throughout the UK manage their contact centres. They are also driving exciting new opportunities to improve the contact centre, leading to several emerging trends. We caught up with Kris Graham, Opus' contact centre expert, to find out what those trends are and how adapting your contact centre environment in line with one or more of them could help you to reduce costs, minimise agent churn, and deliver the first-rate experience today's customers have come to expect. 6 trends shaping the evolution of the contact centre post-pandemic1. Chatbot usage growing to better manage contact centre demandKris is speaking with more and more businesses interested in leveraging AI and chatbot capabilities to help them deflect non-revenue generating activities from the contact centre. “As the cost of everything goes up, contact centres are looking to be more efficient,” Kris explains. “A lot of companies in various industries are really challenged with meeting demand, leading to excess call times of over 30 minutes and ‘abandon call rates' of more than 50% in some instances. Most businesses aren't in a position to simply hire more so utilising chatbot technology is a great way of helping to serve that demand. ” Specifically, chatbots are... --- ### What is the ISDN Switch Off? > What is the ISDN switch off? The PSTN and ISDN network began shutting down in 2020 with the aim of turning the network off completely in 2025. - Published: 2022-08-30 - Modified: 2023-12-19 - URL: https://www.opustech.co.uk/blog/what-is-the-isdn-switch-off/ - Categories: ISDN Switch Off Openreach announced its plan to discontinue the Integrated Services Digital Network (ISDN) and Public Switched Telephone Network (PSTN) by December 2025. The ISDN switch off is a process of phasing out the Integrated Services Digital Network (ISDN) and Public Switched Telephone Network (PSTN) technologies, which have been the backbone of voice and data transmission over telephone lines since the 1980s. This change is driven by advancements in technology, such as fibre optic and 5G networks, which are more efficient, reliable and cost-effective. Download our guide to the ISDN switch off now The ISDN switch off will have a significant impact on businesses, as ISDN and PSTN support services including alarm systems, gate entry systems, lift lines and CCTV, as well as landlines and business-wide telephone systems. As the network will no longer be maintained, businesses still using these services will be at risk of disruption, downtime and loss of data. While the network will not be shut down overnight, once the network breaks or experiences a point of failure, businesses will be left vulnerable without any protection from Service Level Agreements (SLAs). This could have severe consequences, particularly for businesses that rely heavily on voice and data communications. To mitigate this risk and future-proof their business, it is essential for businesses to review their current services and transition to alternative solutions such as Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) trunking or other internet-based services. These solutions are not only more cost-effective but also offer greater flexibility, scalability... --- ### What is Data Loss Prevention? Why is it essential for your business? > Small-to-medium businesses are most susceptible to data loss incidents. We'll explore data loss protection and why you should invest in it. - Published: 2022-08-18 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/blog/what-is-data-loss-prevention-why-is-it-essential-for-your-business/ - Categories: Cyber Security Whilst data threats and leakages can occur in any organisation, small-to-medium businesses (SMBs) are most susceptible to data loss incidents. Indeed, cybercriminals often target smaller businesses as ‘low-hanging fruit’ as a mixture of inadequate security infrastructure and insufficient staff training makes them particularly vulnerable to data incidents. Data leaks are costly. According to IBM, the average data leak cost is $4. 24 million - or $161 per lost record. That’s where data loss prevention (DLP) solutions come in. Data Loss Prevention is vital for information security and helps protect your critical information from data leakages. What is Data Loss Prevention? Why is it essential for your business? What are the common causes of data leaks? How do DLP solutions work? This article will explore the world of data loss protection and cover why your small-to-medium business needs to invest in a DLP solution. What is Data Loss Prevention?   Businesses often handle sensitive information and data such as financial information, customer data, health records, trade secrets etc, that should never be lost or be placed in the wrong hands. Data Loss Prevention - or DLP - is vital for ensuring that this sensitive data is not leaked, accessed by unauthorised users or lost. Essentially, DLP aims to protect sensitive data and prevent employees from sharing it with unauthorised users. DLP solutions are software packages that scan your network, detect potential data breaches or exfiltration, and help information security personnel look for unauthorised destruction of sensitive data. The primary responsibilities of such a solution are as follows: Monitoring: A... --- ### How Azure Virtual Desktop Solves Common Business Challenges > Find out more about Microsoft Azure Virtual Desktop, and the problems it can solve within your business. - Published: 2022-07-19 - Modified: 2024-01-04 - URL: https://www.opustech.co.uk/blog/how-azure-virtual-desktop-solves-common-business-challenges/ - Categories: Microsoft There are few solutions as powerful as Azure Virtual Desktop when it comes to solving multiple business challenges with a single technology. In this article, we will introduce Azure Virtual Desktop, and the problems it can solve within your business. Technology is most effective in a business when it is solving a problem or delivering a tangible benefit. This way it enables a clear return on investment and enables employees to spend more time growing the business, rather than dealing with technical issues. What is Azure Virtual Desktop? Azure Virtual Desktop (AVD) is a virtual desktop interface (VDI) solution that is deployed through Azure that allows users to access Windows 10/11 and all the necessary applications, from anywhere, on any device. The technology can also be used for RemoteApp streaming when businesses only require employees to access a single application on the virtual machine. AVD offers businesses full control over the configuration and management of virtual machines and also supports multi-session Windows virtual machines. Billing for AVD works on a consumption basis, however, there are many features within Azure to optimise a business’s costs. How Azure Virtual Desktop Solves Common Business Challenges Enable a Secure Remote Workforce The number one business problem that AVD can solve is how to enable a secure remote workforce. Allowing employees to work from home, or any location other than a secure office network is a difficult task as there is less visibility over the network and endpoint device. To make matters worse, the attacks... --- ### Mobile connectivity solutions: all SIM cards are not created equal > We look at why deploying multi-network SIMs could make your connectivity work harder especially where there are bandwidth or coverage issues. - Published: 2022-06-23 - Modified: 2024-05-14 - URL: https://www.opustech.co.uk/blog/mobile-connectivity-solutions-all-sim-cards-are-not-created-equal/ - Categories: Mobile With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... Do you need 24/7 connectivity? Multi-network SIMs could be the mobile connectivity solution your organisation needs to stay online and in touch. As more and more companies prepare to move away from 100% working from home, many will still be working from remote locations from time to time. But this 'new' working world increasingly requires us to be seamlessly connected. The problem when it comes to 24/7 connectivity, working from anywhere and at any time, is that no single network is guaranteed to provide flawless coverage or service all of the time. Mixed mobile estates can assist with this. “Network downtime last year cost UK businesses 60 million hours and £742m through unplanned outages”. Source: Pangea For many organisations, multi-network SIMs will be the cost-effective solution you're looking for. Read on to find out all about multi-network SIMs and how they could help you to solve your immediate business challenges and future-proof your mobile connectivity needs. Maximise your mobile coverage anywhere, anytime In today's 24/7 world, there is nothing more frustrating than losing mobile coverage. Until recently, dealing with the issue of lost connectivity has often been resolved by contracting with several different networks so that if connectivity is lost with one, then switching to another will resolve this. The problem with this is that as well as adding complexity, using several different network providers means purchasing more data than you actually need, adding in unnecessary cost and fortunately, there is now a solution in the form of a multi-network SIM.... --- ### Opus accredited with 8x8 Platinum Partner Status > Opus Tech are an accredited 8x8 Platinum Partner in the UK. We deploy the full suite of 8x8 business telephony solutions. - Published: 2022-06-18 - Modified: 2023-04-23 - URL: https://www.opustech.co.uk/blog/opus-accredited-with-8x8-platinum-partner-status/ - Categories: 8x8 Opus achieves 8x8 Platinum Partner Status We are delighted to announce that Opus has been accredited as an 8x8 Platinum Partner and authorised 8x8 reseller. Our 8x8 accredited reseller partnership is in recognition of the growing success Opus has enjoyed in deploying 8x8 contact centre solutions which add value and deliver on business outcomes for our customers. Having partnered with 8x8 since 2018, Opus were the first certified 8x8 Partner in the UK, able to design, deliver and support end-to-end 8x8 cloud communication services, Opus now provides 8x8 cloud solutions to SMB, mid-market and enterprise organisations across the UK enabling them to Operate from Anywhere. “Achieving the 8x8 platinum partner status is testament to our joint success we have enjoyed leveraging the 8x8 cloud services with our own experience and expertise. My thanks go to the entire team at Opus that have helped us achieve this accreditation. We look forward to continuing the success with 8x8”. Matt Dudleston - Sales Director Benefits of being an 8x8 platinum partner Being a certified 8x8 platinum partner enables us to provide the highest level of 8x8 expertise to our client base. Our engineers are vendor trained and first to know about the 8x8 new features and releases.   Are you ready to discuss your requirements with a specialist? GET IN TOUCH --- ### Microsoft Teams becomes more hybrid work-friendly with recent updates > Microsoft has constantly released updates to the Microsoft 365 suite, supporting the changing needs of the modern workplace - Published: 2022-06-17 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/microsoft-teams-becomes-more-hybrid-work-friendly-with-recent-updates/ - Categories: Microsoft, Remote Working Whether you’re an existing Microsoft Teams user or you’re considering the software for the first time, it has plenty to offer your hybrid workers Over the past two years, Microsoft has constantly released updates to applications within the Microsoft 365 suite. Many of these updates have been to support the changing needs of the modern workplace. Since the beginning of 2022, Microsoft has announced a plethora of new features, for a number of their applications, all designed to improve the remote and hybrid work experience for employees. Front Row Layout brings hybrid teams together Since 2021, Microsoft has had a clear vision for the future of hybrid meetings. This includes meeting rooms with large monitors or projectors, external cameras, and the Microsoft Teams layout that provides a consistent experience for in-person and virtual attendees. One of these meeting layouts is called Front Row. With this layout, the video gallery is brought to eye level at the bottom of the screen, also being where the camera is in a meeting room. This makes it more natural for physical attendees, as they can see virtual attendees in a more natural face-to-face interaction as if they were in the physical space. This feature is currently available in preview, with enhanced features being released later in the year. Improve hybrid presentations with Cameo and Recording Studio In Q4 of 2021, Microsoft announced Cameo for PowerPoint. With Cameo, your Teams’ camera feed is shown on PowerPoint slides, letting you choose how and where you want... --- ### Your 2022 guide to migrating SQL Server 2012 to Microsoft Azure > Microsoft SQL Server 2012 is reaching its end of life on July 12, 2022, any businesses still using the service will have to migrate to Microsoft Azure. - Published: 2022-06-14 - Modified: 2024-05-14 - URL: https://www.opustech.co.uk/blog/your-2022-guide-to-migrating-sql-server-2012-to-microsoft-azure/ - Categories: Microsoft Don't miss the 12 July End of Life Deadline for SQL Server 2012 As Microsoft SQL Server 2012 is reaching its end of life on 12 July 2022 businesses still using the service will have to upgrade their SQL server to a more recent instance or migrate to Microsoft Azure. If businesses do not upgrade or migrate, they will no longer receive essential security updates, leaving them vulnerable to cyberattacks. Whilst any server migration process can be a substantial undertaking, in this article we will guide you through the tried and tested process and Microsoft best practices we employ to ensure a smooth migration for our clients. We do recommend early action as the sooner you migrate, the fewer the number of software upgrades and security patches your current server will be behind, reducing the difficulty of the migration. The longer you wait, the more difficult the migration becomes. What is an SQL Server Migration? SQL Server is Microsoft’s popular relational database management service which stores and retrieves data requested by other applications. The migration process involves moving data to or from one database to another. There are many reasons why businesses choose to migrate their SQL Servers, including: Procurement of a new on-premises server Switching to a new instance of SQL Restoring a backup database Ensuring the server receives updates Taking advantage of Microsoft Azure Benefits of Migrating to Microsoft Azure Whilst some businesses continue to invest in on-premises server infrastructure, many are making the move to the Microsoft... --- ### The challenges and opportunities of hybrid working in a post-COVID world > Learn more about what hybrid working is, the benefits it offers, the challenges that organisations must overcome and how technology can help. - Published: 2022-06-09 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/the-challenges-and-opportunities-of-hybrid-working-in-a-post-covid-world/ - Categories: Remote Working With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... What are the challenges of hybrid working? And how can you turn them into opportunities that give your organisation the competitive edge? UK businesses responded rapidly in response to the first national lockdown to maintain business continuity and keep operations running. Understandably given the suddenness of the announcement, many organisations were restricted at the time by their existing technology solutions and the limitations of the equipment they were able to source. Now, as we transition into the next evolution of working, businesses find themselves in the position where they can take a longer-term, more strategic response. What does the post-COVID working world look like and how can businesses adapt to benefit, both commercially and in the interest of their most valuable assets — their people? We caught up with three senior members of the Opus team, Chief Commercial Officer Michael O’Donnell and Sales Directors Matt Dudleston and Stephen Harte, to find out more about the future of work and how our customers can use new — and existing — technology solutions to adapt to it. Hybrid working explained ‘Hybrid working’ can be used to describe a working environment in which an organisation’s employees work from both home and the office. The movement is growing fast, with UK law firm Irwin Mitchell the latest in a series of large, high profile organisations announcing that it will allow its 3,000 employees to “choose where and when they work in the future”. As Michael explains, the sudden uptake of hybrid working has come about... --- ### 5G for business: are your operations ready? > 5G offers a competitive advantage for organisations with the right mobile contract — discover what they are and how your business could benefit. - Published: 2022-06-01 - Modified: 2024-05-14 - URL: https://www.opustech.co.uk/blog/5g-for-business-are-your-operations-ready/ - Categories: Mobile, Telephony What is 5G? How is it relevant to your business now, and how can you be prepared? Everything we use today that leverages big data or performance analytics requires a digital connection. And as uptake increases and the race to digitalisation accelerates, right now is a good time to consider, where does 5G sit within your digital transformation journey? 5G offers organisations everywhere the power to solve this challenge. But how does it work? Whom will it benefit, and what can you do now to harness that power and gain a competitive advantage? We caught up with Juliette Lee, Mobile Sales Director at Opus, to find out more. What is 5G for business? 5G stands for ‘fifth-generation mobile network’. At the time of writing, it’s the term used to describe the newest global wireless standard. Four key areas set it apart from the 2G/3G/4G mobile networks that have gone before it: Speed: 5G is the fastest mobile network developed to date. Latency: With the lowest latency levels, connectivity is much more reliable. Bandwidth: Transfer huge amounts of data at any given time. Capacity: Users can access and make use of the network effortlessly. “Alone, each of these factors improves network performance and the performance of the technology harnessing it”, Juliette explains. "Take the automotive sector, for example. Before 5G, the development of autonomous vehicles was hamstrung by the speed of existing network signals. Electric cars require a signal speed that’s almost instantaneous. 5G will be one of the technologies that offer that. When it’s... --- ### Opus announced as winners at the Vuzion Cloud Awards 2022 > Opus Technology team announced as winners of UK Partner of the Year Award at the Vuzion Cloud Awards 2022. - Published: 2022-05-27 - Modified: 2023-07-07 - URL: https://www.opustech.co.uk/blog/opus-announced-as-winners-at-the-vuzion-cloud-awards-2022/ - Categories: Awards Opus announced as UK Partner of the Year sponsored by Vuzion We are thrilled to announce that the Opus Technology team have once again been announced as winners of the UK Partner of the Year Award at the Vuzion Cloud 2022 Awards event which took place on 25 May 25 in Portsmouth. Stephen Harte, IT Services Sales Director said of the award: "It is great to win this award for the second year in a row, the Opus Technology team has continued to grow as has the number of Microsoft Cloud customers that we support. Thanks once again for all the hard work from the team who have continued to provide first-class and proactive support and advice to our customers as we have transitioned from lockdown to hybrid working, ensuring the transition to the modern workplace has remained seamless. This is why we’re so delighted to have won this award”. The UK Partner of the Year award recognises Opus as the cloud reseller of choice, demonstrating continued growth and consistently high adoption figures, showing the whole team's passion and determination to succeed in the UK market. About Opus Technology As a Microsoft Gold Partner, Opus Technology are perfectly placed to strategically review and support your Microsoft services. Our team of expert consultants and in-house Microsoft certified support team will work with you to help you transform the way your technology is procured and supported by providing a tailored and unique proposition that is aligned to your business strategy and budgetary requirements.... --- ### Mobile Sales Director Juliette Lee on the state of the business mobile landscape post-COVID > Learn more about the state of business mobile post COVID and how Opus can help your with your business mobile strategy. - Published: 2022-05-25 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/blog/mobile-sales-director-juliette-lee-on-the-state-of-the-business-mobile-landscape-post-covid/ - Categories: Mobile How has the business mobile landscape changed post-COVID and what should you consider when you next renew the company’s mobile plan? In March 2020, the way we worked changed overnight. Businesses reacted admirably to enable their workforces in the face of remote working and other logistical challenges, but almost unnoticed underneath this noise was the way our business mobile habits changed. Plans built around frequent flying, overseas travel and roaming charges no longer served businesses in the best way. Locked down and logged on, teams were operating very differently, and many features that in ordinary times were must-haves when setting up or renewing the business mobile plan became redundant, driving disruption and costs. Now, with lockdown restrictions lifted in certain countries and travel re-opening, the way we use our mobiles for work is changing again. But not all is as it once was. For this article, we caught up with Opus’ Mobile Sales Director Juliette Lee to find out how the business mobile landscape has shifted, and how your company could be impacted. A landscape shaped by hybrid working Remote working was a defining impact of the global pandemic. Since then, many businesses have rolled out, or are considering, hybrid working models. We’ve written all about hybrid working in the past, its drivers, and how it’s shaping the way businesses communicate, collaborate, and thrive. Inevitably, hybrid working is also reshaping the business mobile landscape. “The need for reliable connectivity grows when employees are away from their desks,” Juliette explains. “Public... --- ### How your business can make the most of the modern workplace > We've come a long way from the Action Offices of the ‘60s and the rise of office cubicles, find out how to make the most of the modern workplace. - Published: 2022-05-10 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/how-your-business-can-make-the-most-of-the-modern-workplace/ - Categories: Digital Transformation How can businesses build and make the most of the modern workplace Throughout history, the concept of an ideal workplace has constantly evolved, from the Action Offices of the ‘60s to the rise of office cubicles and the introduction of computers in the ‘90s, and the recent adoption of remote and hybrid working. Novel technologies underpinned many of these changes, and that is no different today with new technologies enabling businesses to change the way they work, leading to better outcomes for employers and employees alike. What is the modern workplace? There is no definitive definition of the modern workplace, however, there are common aspects that are shared between definitions by most businesses and thought leaders. Some of these include digital technologies, remote and hybrid work, data-driven processes and an emphasis on employee experience. People are at the forefront of the modern workplace, with digital technologies being a tool to support and enable people to succeed and create better business outcomes. Benefits of the modern workplace There are many benefits to the modern workplace, both for employees and employers. Productivity: The modern workplace increases employee productivity in many ways. One way is through flexibility in work location, as it ensures that employees can work wherever they are more productive. Many technologies associated with the modern workplace are also designed specifically to increase productivity within the workforce Job Satisfaction: As the modern workplace is centred around people, many of the changes and technologies are designed to improve the employee experience and make work... --- ### Opus Named Mitel Cloud Partner of the Year > Platinum Partners Opus Named Cloud Partner of the Year International - Top Cloud Partner 2021 at Mitel’s Global Partner Awards 2022 Ceremony. - Published: 2022-04-25 - Modified: 2023-07-17 - URL: https://www.opustech.co.uk/blog/opus-named-mitel-cloud-partner-of-the-year/ - Categories: Awards, Mitel Opus is recognised for innovative yet robust and secure migration to the cloud methodologyOpus is pleased to announce that for the second year in a row it has been recognised with a Cloud Partner of the Year award by global unified communications partner Mitel. Following on from the success at the 2021 Global Partner Awards Ceremony, Mitel Platinum Partner Opus has this year been named the Cloud Partner of the Year for the UK and Ireland, at the recent Mitel partner event held at the Celtic Manor. Having successfully completed some significant Mitel cloud solution deployments to both private and public sector enterprise organisations over the past year, out-performing monthly revenue growth from all other UK Mitel partners over the past 12 months, this award recognises continued cloud success from the team at Opus. Mitel Country Sales Director Nick Riggott commented below:“In addition to the revenue growth, Opus, above all, showed an innovative yet robust and secure migration to Cloud methodology that has consistently delivered an exceptional customer experience. ” Nick Riggott, Mitel Country Sales DirectorOpus Chief Commercial Officer Michael O'Donnell said, “Being recognised for our success in delivering and supporting Mitel cloud solutions two years in a row, exemplifies our commitment to helping businesses achieve the business outcomes required for their organisations to succeed and thrive. I'm immensely proud of the entire team at Opus for its focus and attention to detail, when designing, deploying and supporting large and complex cloud solutions. Well done once again team! ”About OpusFounded... --- ### How businesses can use Microsoft Teams as a unified communications platform > In this article, we discuss the benefits of unified communications, and how Microsoft Teams can work as such a platform. - Published: 2022-04-19 - Modified: 2024-05-15 - URL: https://www.opustech.co.uk/blog/how-businesses-can-use-microsoft-teams-as-a-unified-communications-platform/ - Categories: Microsoft Learn about the benefits of unified communications, and how Microsoft Teams can work as such a platform As businesses across the country have made the move to hybrid work, technology should empower employees to work effectively, from anywhere, on any device. These technologies typically aim to increase productivity, collaboration and make communication easier. Some businesses have implemented several different platforms, each with a singular use, such as Zoom for video conferencing, Slack for messaging and Microsoft 365 for office applications. Whilst this approach works, ideally, businesses can have a single unified communications platform that enables communication, collaboration and productivity. What is unified communications? The term unified communications refers to equipment, software and services that can be integrated into a single platform to provide voice, video, instant messaging, file sharing and office applications. It also includes the management and control of these channels. The overall goal of unified communications is to have a single platform that houses all the collaboration, communication and productivity required for an employee to work effectively. Benefits of Unified Communications Improve Productivity Businesses are constantly looking for ways to increase productivity improve workflows. With unified communications, employees can be more productive as everything they need to do their job is housed within a single platform. This decreases the amount of time spent switching between applications and allows employees to take calls from anywhere. Reduce Spend on Communications  Businesses that rely on traditional telephony solutions are used to the high costs of installation and line rental. Moving to... --- ### Opus partners with EE for best UK mobile network and fastest 5G > Opus is proud to have become one of only seven direct EE Authorised Service Providers in the UK - best UK network and fastest 5G. - Published: 2022-04-04 - Modified: 2023-07-07 - URL: https://www.opustech.co.uk/blog/opus-partners-with-ee-for-best-uk-mobile-network-and-fastest-5g/ - Categories: Mobile Opus becomes one of only seven direct EE Authorised Service Partners in the UK - completing the picture for mobile at Opus Opus is proud to have become one of only seven direct EE Authorised Service Providers in the UK, building on our existing business mobile proposition and placing our mobile services on an equal footing with our other telephony, IT and managed print services. The latest report by the independent benchmarking body RootMetrics (January 2022) showed that EE’s network was the UK’s best overall network for the eighth year in a row. RootMetrics has awarded EE as the: UK’s Fastest Network UK’s Most Reliable Network UK’s Best Network for (Mobile) Gaming Best Network for Data Best Network for Text Best Network for Accessibility EE also continues to be the strongest performing 5G network: The UK’s Best 5G Network 5G in More Places Our 5G lets you stream more, chat with clarity, and stay connected in more places than anyone else. All major UK mobile networks Having provided mobile services from Vodafone and O2 for many years, Opus is now able to offer mobile services for all three major UK mobile networks, together with our popular multi-network SIM solutions from Pangea. We now have the ability to offer independent advice about all three leading business mobile networks, including the best 5G network, as well supplying mobile phones and tablets from all major brands. Partnering with EE We caught up with our Mobile Sales Director Juliette Lee to find out what... --- ### 5 different types of phishing attacks and how to protect against them > Learn about the different types of phishing attacks facing organisations today and the challenges with keeping your data safe. - Published: 2022-03-28 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/blog/5-different-types-of-phishing-attacks-and-how-to-protect-against-them/ - Categories: Cyber Security Learn about the different types of phishing attacks facing organisations today and the challenges with keeping your data safe Phishing has been a common cyberthreat for many years now, but as technology advances, the methods used by cybercriminals to breach your systems and steal your data have grown in complexity. This has led to an increase not just in incidents of phishing attacks but the different types of phishing attacks facing businesses today. “In the past year, 83% of all cyberattacks in the UK were phishing attacks. ” ‘Cyber Security Breaches Survey 2021’, Gov. uk A successful phishing attack typically leads to a data breach or ransomware attack. Both financially and in terms of a company’s reputation, this can be devastating. Unsurprisingly, the damage it causes often results in customers taking their business elsewhere. The stakes have never been higher. In this article, familiarise yourself with the fundamentals of phishing, the different types of phishing attacks in use today and how you can protect your data and your organisation against the growing risk of phishing attacks — before it’s too late. What is phishing? Phishing attacks are attempts by cybercriminals posing as a trusted person or organisation to trick an individual into opening a fraudulent email, SMS, or instant message. Once opened, this message is designed to deceive the victim into sharing sensitive information or clicking a link that will run malicious code. It’s often referred to as a form of social engineering because it leverages human interactions and psychological... --- ### How embracing conversational intelligence improves government services > AI in the public sector is transforming how council's communicate. How is conversational intelligence helping them to deliver a better service? - Published: 2022-03-16 - Modified: 2024-05-16 - URL: https://www.opustech.co.uk/blog/how-embracing-conversational-intelligence-improves-government-services/ - Categories: Public Sector AI in the public sector is transforming how council's communicate. How is conversational intelligence helping them to deliver a better service? As public sector digital transformation increases, so does the potential for local governments to capture more data and unlock new insights that can be turned into insights to deliver a better service. “We talk a lot about the citizen experience being synonymous with the digital experience, but the opportunity for local governments to capture more citizen data makes an equally compelling business case for digital transformation”, explains Pete Whitehouse, public sector expert at Opus. “Data makes the world go around. Today, even organisations at the local government level can harness it by analysing speech or text and gaining a better understanding of their citizens — from demographic details and service needs to their quality expectations. ” “In 2022, 20% of customer service interactions will be handled by conversational agents and 30% of all organisations will utilise AI-enabled process orchestration and intelligence. ” ‘The Use of Conversational AI for Customer Service', Gartner This is what we mean by conversational intelligence, artificial intelligence (AI) capable of listening to and deciphering human conversations across any channel or format, at scale, to deliver the meaningful insights local government leaders need to improve their services. Conversational intelligence: how does it work? Conversational AI uses a combination of natural language processing (NLP) to ‘understand' speech and text, and AI to then extract and organise the data that it captures. To effectively analyse speech or text,... --- ### What payment compliance means for the public sector > Across the public sector, digital transformation is making it easier to manage and process payments. But how secure are those transactions? - Published: 2022-03-11 - Modified: 2024-01-04 - URL: https://www.opustech.co.uk/blog/what-payment-compliance-means-for-the-public-sector/ - Categories: Public Sector Across the public sector, digital transformation is making it easier to manage and process payments. But how secure are those transactions? As digital continues to reshape the way the public sector operates, it’s increasingly important that the systems and processes used by everybody from councils to healthcare trusts remain secure and compliant. Nowhere is this felt more keenly than the topic of payment protection. People want to know the card information they are submitting is secure and that their finances are safe. What steps is the public sector taking to ensure this — and how could the right technology solutions help to ensure PCI compliance and improve the user experience? What is PCI compliance? Whether the public is using digital services to pay for hospital parking, university fees or council tax, it’s vital that the organisations in question have the technology and the processes in place to ensure those transactions are completed safely and securely. Broadly speaking, this is what we mean by PCI compliance: the responsibility of organisations across all sectors to not only secure card information as it’s being processed or transmitted but also when it’s stored (in other words, maintained in a secure environment). Of course, like most compliance issues, the subject quickly gets more technical than that. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements set up and administered by the PCI Security Standards Council (PCI SSC) as part of an ongoing effort to measure and enhance payment card data... --- ### Opus celebrates 30 years in business > The team at Opus celebrated 30 years in business this week. - Published: 2022-03-09 - Modified: 2023-02-15 - URL: https://www.opustech.co.uk/blog/opus-celebrates-30-years-in-business/ - Categories: News The team at Opus celebrated 30 years in business this week, with a packed head office, a stack of pizzas, cupcakes and a glass or two of bubbles. Founder CEO Michael O’Donnell addressed the team and talked about the changes he’d seen over the 30 years, before being presented with his 30 years service certificate, along with gifts from staff and suppliers. The celebrations went on into the evening, here are a few pictures from the day. /*! elementor - v3. 10. 0 - 09-01-2023 */ . elementor-widget-image{text-align:center}. elementor-widget-image a{display:inline-block}. elementor-widget-image a img{width:48px}. elementor-widget-image img{vertical-align:middle;display:inline-block} /*! elementor - v3. 10. 0 - 09-01-2023 */ . elementor-heading-title{padding:0;margin:0;line-height:1}. elementor-widget-heading . elementor-heading-title>a{color:inherit;font-size:inherit;line-height:inherit}. elementor-widget-heading . elementor-heading-title. elementor-size-small{font-size:15px}. elementor-widget-heading . elementor-heading-title. elementor-size-medium{font-size:19px}. elementor-widget-heading . elementor-heading-title. elementor-size-large{font-size:29px}. elementor-widget-heading . elementor-heading-title. elementor-size-xl{font-size:39px}. elementor-widget-heading . elementor-heading-title. elementor-size-xxl{font-size:59px} Are you ready to discuss your requirements with a specialist? GET IN TOUCH --- ### Digitally transform your business with Microsoft 365 > Adopt Microsoft’s four-phase framework for your digital transformation journey. Get in touch with Opus Technology to find out more. - Published: 2022-02-15 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/digitally-transform-your-business-with-microsoft-365/ - Categories: IT, Microsoft Leverage Microsoft's four-phase framework to address the challenges and opportunities in your digital transformation journey The term ‘digital transformation’ refers to the adoption of digital technologies to transform the way a business functions. It aims to improve internal process and culture within a business to deliver a better employee and customer experience. The pandemic and the rise in remote working has been a catalyst for many businesses to start adopting new technologies and speed up the process of their own digital transformation. The adoption of Microsoft 365 as a powerful modern workplace solution has continued to dominate, but not all businesses are taking full advantage of all its features and benefits to help in their digital transformation journey. What is Microsoft’s four-phase framework for digital transformation? At Opus, we use Microsoft’s prescriptive, phased approach for successful rollout of Microsoft 365 and Teams applications across a business. This process is key to successful navigation of the digital transformation journey. Phase 1 - Enable  During the Enable stage, a business will begin to incorporate Microsoft Teams features in a transition which will maximise its adoption. The idea is that Teams functionality is rolled out on a gradual basis in order to give users time to learn and become familiar with the applications. The Enable phase typically takes around three months. New functionality in the enable phase includes: Instant Messaging/Chat in Teams Teams Modern Meetings Peer to peer, group calling (VOIP) Basic presence in Teams Teams Modern Mobile App, Win 10, Mac Microsoft... --- ### Six endpoint security challenges your business could face > In this blog we discuss endpoint security, and some of the security challenges that businesses could face in today’s mobile world. - Published: 2022-02-03 - Modified: 2024-05-14 - URL: https://www.opustech.co.uk/blog/six-endpoint-security-challenges-your-business-could-face/ - Categories: Cyber Security What is endpoint security and what are its challenges? In an increasingly mobile and connected world, businesses have to contend with not only a growing number of endpoints, but also a growing number of types of endpoints. As if endpoint security wasn’t challenging enough, many organisations have had to deal with an increase in remote and hybrid working and BYOD policies, which make it is more difficult for IT teams to ensure employees are following best practices to avoid a potential attack. In this blog we discuss the meaning of endpoint security, and what some of the endpoint security challenges are that businesses could face in today’s mobile world. What is Endpoint Security? An endpoint is any device that is connected to a network or IT system. This includes laptops, mobile phone, desktops, IoT devices, servers and virtual environments. Endpoint security is important as these devices are key vulnerability points of entry for cybercriminals. If a hacker gains access to an endpoint and executes malicious code, they can potentially access private data or launch a larger attack. In the past, endpoint security was primarily focused on antivirus solutions, but as the threat landscape has changed, the scope for endpoint security has broadened, with an emphasis on user behaviour. Six endpoint security challenges your business could face 1. Constantly expanding attack surface As technology evolves, businesses and their employees are using more devices either in a work capacity or on a business’s network. In the past, cybercriminals had a handful of... --- ### How to deliver a winning higher education communications strategy > %%excerpt%% - Published: 2022-01-25 - Modified: 2024-04-24 - URL: https://www.opustech.co.uk/blog/how-to-deliver-a-winning-higher-education-communications-strategy/ - Categories: CX, Industry News, Public Sector With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... From the contact centre to the classroom, learn how to deliver a higher education communications strategy that resonates with your students. It's widely understood that young people tend to be early adopters of new technology. With the internet and mobile innovation continuing to offer new ways of interacting, today's digital environment means young people are growing up with different expectations about how they prefer to communicate with others. To engage their students, it's increasingly important that universities are able to meet those expectations. “The influence of Gen Z — the first generation of true digital natives — is expanding. ” McKinsey & Company“Young people today want to be able to communicate with ease”, explains Pete Whitehouse, public sector expert at Opus. “They want to communicate at their convenience, without having to wait, and they want to be able to use digital channels like WhatsApp and social media — in other words, the apps they are familiar with and use every day. ”What lessons can universities learn from modern contact centres to better communicate with today's young people? How will these changes benefit both higher education organisations and the students using them? And what makes Opus the right partner to help universities down the road to digital transformation? Lessons from the contact centreDriven by emerging technology and changing customer expectations, the modern contact centre has come a long way from the call centres of old. Today, a contact centre is characterised by a hub of different channels, interacting seamlessly in order... --- ### How Opus is supporting local council communication strategies across the UK > In this article, discover how Opus helps local councils to define and implement winning communication strategies. - Published: 2022-01-20 - Modified: 2023-06-23 - URL: https://www.opustech.co.uk/blog/how-opus-is-supporting-local-council-communication-strategies-across-the-uk/ - Categories: CX, Industry News, Public Sector With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... In this article, discover how Opus is helping local councils to define and implement winning external communication strategies. With the widespread uptake of collaboration software to enable remote working, it’s never been easier for councils to manage their internal communications estates. At the same time, this has opened the door to conversations about their public access strategies and how effectively their external communication channels are serving their citizens. Faced with legacy systems and traditional communication estates deeply embedded into their processes, councils are increasingly turning to solution providers such as Opus for support with identifying the right contact centre solutions and integrating these with their existing systems to drive the implementation of omnichannel public access strategies. Choosing the right contact centre solutions Technology that was previously cost-prohibitive to the public sector is becoming ever more affordable. For the first time, local councils are able to access a wealth of contact centre systems and features that: boost citizen experience (CX) increase contact centre engagement reduce costs through automation  “A system’s capabilities are key to successfully delivering an engaging communication strategy”, explains Paul Allen, public sector expert at Opus. “With the right contact centre solution, a local council could incorporate artificial intelligence (AI) and webchat, for example, into their systems. When a member of the public interacts with them, the agent can then direct them quickly and easily to a relevant page on the website or move them to a self-service functionality to find the information they need, if that’s more appropriate. ” As... --- ### Beat the challenges to digital transformation in the legal sector > We help you to develop your own strategy for what your digital transformation roadmap should look like. - Published: 2022-01-18 - Modified: 2024-02-26 - URL: https://www.opustech.co.uk/blog/beat-the-challenges-to-digital-transformation-in-the-legal-sector/ - Categories: Digital Transformation A guide to digital transformation for the legal profession The legal landscape is continuing to change, and transforming the user experience and operational success of legal firms and barristers’ chambers is now more important than ever. Across industries, high service standards are a growing business priority. Clients expect more work for less, together with increased speed and the ability to communicate and collaborate via mobile devices. Technology offers a competitive advantage, facilitating a modern workplace that delivers these requirements, and the legal sector is no exception. 56% of UK legal firm leaders revealed that investment in client-facing technology and/or interfaces with firm data/documents accounted for their biggest organisational challenges. ” 2021 Law Firm Strategy and Investment survey’, HSBC The journey to Microsoft 365 for legal firms Microsoft 365 offers the opportunity for legal firms and chambers to innovate and remain competitive in the on-demand generation, increasing client satisfaction whilst reducing costs. From our experience, providing IT services to the legal sector, digital transformation is most successful when approached in four phases: Enable, Empower, Differentiate and Transform. This prescriptive approach carefully considers security, risk and privacy considerations to drive organisational change and the consolidation of tools with Microsoft 365 and Teams. We can help you to develop your own strategy for what your digital transformation roadmap should look like, and provide useful pointers on how your firm can leverage Microsoft 365 to address the key challenges and opportunities on that journey. For help with your legal digital transformation plans, please get in... --- ### Opus Awarded 2nd ServiceMark Accreditation by ICS > We are proud to announce that we have been awarded our 2nd ServiceMark Accreditation with the Institute of Customer Service for a further 3 years. - Published: 2022-01-10 - Modified: 2023-04-27 - URL: https://www.opustech.co.uk/blog/opus-awarded-2nd-servicemark-accreditation-by-ics/ - Categories: CX We are proud to announce that Opus has been awarded its 2nd ServiceMark Accreditation with the Institute of Customer Service. This is a fantastic achievement, not just for the customer service team but for the whole company as we all have a part to play in supporting our customers. ServiceMark is a national standard, independently recognising an organisation's achievement in customer service and its commitment to upholding those standards. Few organisations achieve it, even fewer in the technology industry. ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with your organisation's customer service strategy. It helps organisations like Opus understand the effectiveness of their customer service strategy and identifies areas for improvement. https://www. youtube. com/watch? v=L_KHDKYgtEoThe process of reaccreditation with the Institute was as equally stringent and thorough as it was the first-time round, with independent surveys of customers and staff, together with face-to-face interviews with members of staff from all departments at Opus. Feedback from the Institute of Customer Service Assessor. “It was an absolute pleasure to visit Opus again and see that the focus on great customer experience has only gotten stronger. The business has come a long way, grown, and changed along the way. People are at the heart and just as before the culture continues to be one of openness, support and building a successful business together... throughout the assessment I heard examples of how much colleagues and managers do for each other, and in turn how much they all care... --- ### 3 Essential Steps For Planning Your Journey To The Cloud > Like many journeys, the most successful cloud migrations are well planned. In this article, discover how to plan your path to the cloud. - Published: 2021-12-16 - Modified: 2024-12-30 - URL: https://www.opustech.co.uk/blog/3-essential-steps-for-planning-your-journey-to-the-cloud/ - Categories: Digital Transformation Your journey to the Cloud Like many journeys, the most successful cloud migrations are well planned. In this article, discover how to plan your path to the cloud. The cloud confers numerous benefits that help businesses to improve their processes, enhance their culture, and deliver a better customer experience. Over the last two years, it has also been critical to many companies’ crisis response plans, giving them the tools they need to adapt their operations in response to the ongoing impact of the global health crisis. With this in mind, it’s understandable why so many organisations are migrating to cloud-first applications. But the journey to the cloud is not a straightforward path. There’s a lot that IT leaders need to consider in order to safely, securely and effectively make the move. In our experience delivering managed IT services for organisations of all shapes and sizes, there are three areas you should consider to simplify your migration, reduce costs and make your journey to the cloud a pleasant one for everyone involved. 1. Review your current (and future) communications needs Every successful business communicates well with its employees as well as its customers. But in today’s working environment, when hybrid working models, work-from-home initiatives and 24/7 customer service are the norm, managing and maintaining effective communication channels is a top business challenge. Whether an organisation’s people are always on the move, working from home, or permanently in the office, a cloud-based communication system can help the team be there for their customers. But for... --- ### Do you know what unified communications solution you really need? > Discover four questions you can use to self-qualify your requirements and identify the unified communications solution your business needs. - Published: 2021-12-10 - Modified: 2023-06-27 - URL: https://www.opustech.co.uk/blog/do-you-know-what-unified-communications-solution-you-really-need/ - Categories: Business Conferencing, Collaboration, Contact Centre, CX, IT, Telephony As the way we work continues to change, how can you be sure you’re investing in the right unified communication solution? One of the safest technology investments you can make right now is unified communications (UC) software. With 82% of companies reportedly using video for all or most of their meetings and 57% using team collaboration apps as work hubs, the right UC solution could bring your whole business together, even when your teams have never been further apart. You’re not alone in this decision. According to PWC, 72% of executives expect to raise spending on virtual collaboration tools. But the question remains as to which UC solutions to invest in to future-proof your operations and advance your business technology strategy. Read on for four questions you can use to self-qualify your requirements and narrow down your choice of systems to the UC solution that will deliver the biggest impact. 4 questions to ask to uncover what your business needs 1. Where are you in your digital transformation strategy? When comparing UC solutions, you might look straight to each system’s technical features and benefits, but it’s important to take a step back and consider how the solution in question will fit into your overall digital transformation strategy. An advanced UC solution might offer a wide range of capabilities but if you’re in the early stages of your digital transformation, it could be too much, too soon. Investing in this solution might not be the best use of your budget, it... --- ### Five reasons moving to the cloud can accelerate digital transformation > Find out five key reasons why moving to the cloud can accelerate your digital transformation. - Published: 2021-12-06 - Modified: 2024-11-26 - URL: https://www.opustech.co.uk/blog/five-reasons-moving-to-the-cloud-can-accelerate-digital-transformation/ - Categories: Digital Transformation, IT Is your business ready to move to the cloud? The term ‘digital transformation' is widely used nowadays, when referring to the adoption and integration of digital technologies to transform the way a business functions. Digital transformation aims to improve processes within a business to deliver a better experience for employees and customers. The pandemic and the rise of remote and hybrid working, has been a catalyst for many businesses to start adopting new technologies and speed up the process of digital transformation. One of the key technologies that can enable digital transformation is moving to the cloud. According to McKinsey, the pandemic has accelerated the pace of digital transformation by seven years with many of these changes now here for the long-haul. Moving to the cloud can accelerate your digital transformation through increased flexibility, reliability, automated processes, increased productivity and stronger security. 1. Flexibility and ScalabilityOne of the key goals of digital transformation is business growth through improved processes. This means that businesses must be equipped with technology that can scale as a business grows and has enough flexibility to enable these changes in process. On-premises technology has a significant upfront cost involved in hardware and setup, and as a business grows, they are forced to upgrade the technology. This lack of flexibility slows the process of digital transformation and can decrease a business' profitability. In comparison, with workloads being hosted in the cloud, businesses can quickly and easily increase resources to a workload to suit the current needs of... --- ### The role of WhatsApp and Social Media in the Contact Centre > Customer service is changing. Learn about the growing role of WhatsApp and social media in the contact centre. - Published: 2021-12-03 - Modified: 2023-10-30 - URL: https://www.opustech.co.uk/blog/the-role-of-whatsapp-and-social-media-in-the-contact-centre/ - Categories: Contact Centre Customer complaints are increasingly moving from traditional contact centre channels to social media. Is your team there to resolve them? Social media has had a transformative effect on many aspects of our lives, not least the way in which we communicate with the companies we’ve bought from. “Now, when we have a question or a complaint, our first thought isn’t necessarily to pick up the phone”, explains Kris Graham, contact centre specialist at Opus. “We know what that involves: a long queue, an unnecessary wait and a poor experience. Instead, we’re more likely to use a channel that we frequently use in our personal lives to achieve the desired outcome. ” Statistically, according to social media management platform Hootsuite: 64% of people would rather message than call a business 1 billion messages are exchanged between people and businesses every month on Facebook Messenger 70% of people expect to message businesses more in the future for customer service questions It’s clear to see why businesses should adapt their service operations to incorporate social media monitoring and messaging apps. But what challenges stand in your way and how can you navigate these so that your contact centre agents are never more than a click away? Logging into social media customer service When a customer reaches out to you, it’s because they have a question to ask or a complaint to make. In either case, it’s in your best interest to be there to manage their interaction — especially if their chosen channel of... --- ### Six ways Azure Virtual Desktop (AVD) can improve your security posture > In this blog, we look at the six ways Azure Virtual Desktop can improve your security posture. Get in touch with Opus Technology to find out more. - Published: 2021-11-19 - Modified: 2024-01-10 - URL: https://www.opustech.co.uk/blog/six-ways-azure-virtual-desktop-avd-can-improve-your-security-posture/ - Categories: IT, Microsoft Keep your business safe and secure, not matter where your employees are located One of the key challengers businesses have faced over the past 18 months of remote and hybrid working has been how to maintain a strong security posture whilst employees are not physically in the office. When employees work from an office space it is easier to manage the environment as it consistent and has more defined boundaries. Whilst employees are working from home there are more unknowns, and this increases the risk of a cyberattack. For businesses that are wanting to improve their security posture whilst remote or hybrid working there are many solutions that can be put in place, however few are as effective and comprehensive as moving workloads to the cloud with Azure Virtual Desktop (AVD). What is Azure Virtual Desktop? AVD is a virtual desktop interface (VDI) solution that is deployed through Azure and allows users to access Windows 10 and all necessary applications, from anywhere, on any device. AVD has many benefits to businesses and users, including increased flexibility, especially for hybrid workers, reduced costs, centralised management capabilities and it can improve a business’s security posture. 1. Base-line Images When an IT administrator is setting up Azure Virtual Desktop, they start by creating a golden image. A golden image is a pre-configured computer template for all AVD users. This image includes all necessary applications, security protocols and user settings. One of the key security challenges many businesses face is when users install applications... --- ### Opus wins UC Cloud Award at Virtual1 Partner Event > Opus were delighted to be presented with the UC Cloud Award, at last night’s Virtual1's Future Connect partner event. - Published: 2021-11-18 - Modified: 2023-07-17 - URL: https://www.opustech.co.uk/blog/opus-wins-virtual1-partner-award/ - Categories: Awards Following our previous Virtual1 award for Portfolio Partner of the Year, Opus were delighted to be presented with the UC Cloud Award, at Virtual1's Future Connect partner event last night at The Brewery in London. The Future Connect 2021 event included exclusive Virtual1 updates, a line-up of world-class industry speakers and of course, the annual Partner Awards. Commenting on winning the award, Opus Chief Commercial Officer, Michael O’Donnell said, “It was great to be recognised once again for our joint efforts and success with Virtual1, in supporting customers on their chosen path to the cloud with our UC partners, Mitel, 8x8 and Gamma. It was great to spend an evening networking face-to-face with our peers and the Virtual1 team. Thanks also to the amazing team at Opus, for their exceptional efforts which have led to us winning yet another partner award. ”With Cloud and Connectivity technologies defining the success of many businesses, Opus continues to bring best of breed partner solutions Together with our Opus Connect and Communicate ranges. Are you ready to discuss your requirements with a specialist? GET IN TOUCH --- ### Our Mobile Sales Director reveals what we do for our mobile clients > Mobile Sales Director Juliette Lee reveals what we do for our mobile clients and why they choose Opus for their business mobile services. - Published: 2021-11-16 - Modified: 2024-05-14 - URL: https://www.opustech.co.uk/blog/our-mobile-sales-director-reveals-what-we-do-for-our-mobile-clients/ - Categories: Mobile The way we see it, an organisation’s technology rarely operates in isolation. From the lightning-fast 5G helping to connect a digital estate with the rest of the world, to the network connectivity a team needs to collaborate remotely and stay productive, few technology solutions demonstrate this truth quite like an organisation’s mobile estate. “Mobile is the beating heart of an effective technology strategy”, explains Juliette Lee, mobile sales director at Opus. “Our most successful clients leverage our mobile solutions as part of their wider technology strategy to keep their businesses connected, engaged and secure. ” What do those business mobile services look like? How do they fit into our clients’ overarching technology strategy? Why do our top mobile clients choose Opus? Read on for Juliette’s answers to all these questions and to discover how the Opus Together approach informs the way we help our clients to achieve their mobile objectives. Choose from networks with a strong mobile partner heritage Every client’s technology strategy differs, so whichever services they’re enquiring after, it’s important to us that we can provide them with choice. Looking at our business mobile services specifically, that starts with their ability to choose the right network for them. Currently, Opus supplies two business networks: O2 and Vodafone. Both are 5G inclusive as standard, future proofing our clients’ mobile estates for technologies that are to come. We also offer a multi-network solution, which allows our clients to benefit from taking a bespoke offering that isn't widely available. How does... --- ### Hybrid Working Cyber Security [Download] > Find out how to keep your business safe from anywhere, on any device with our guide to hybrid working cyber security. - Published: 2021-11-05 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/blog/hybrid-working-cyber-security-download/ - Categories: Cyber Security, Hybrid Working, IT How to keep your business safe from anywhere, on any device After months of working from home during Covid-19 restrictions, many businesses have implemented a hybrid work model whereby employees work both in the office and remotely. The move to hybrid working has largely been well received by businesses and employees alike, however, one of the flipsides is that it has also opened up more risks when it comes to cyber security threats. "Between August 2020 and August 2021, ransomware attacks increased by 64% year on year". The move to remote and hybrid work has been a factor in this massive increase in ransomware. How can businesses stay secure whilst hybrid-working? If your plans for 2022 include hybrid working now is a good time to review your cyber security and how to keep your business safe from anywhere, on any device. Opus can provide support if you are looking to protect your organisation whilst hybrid working, or are interested in technology that can support the move to hybrid working. Are you ready to discuss your requirements with a specialist? GET IN TOUCH --- ### Interview with Ethical Hacker and IT Security Lead > Zero Trust explained. We interview our very own ethical hacker and IT Security Lead David Higgs on Zero Trust and a number of cyber security topics. - Published: 2021-10-26 - Modified: 2023-07-14 - URL: https://www.opustech.co.uk/blog/interview-with-ethical-hacker-and-it-security-lead/ - Categories: Cyber Security As part of National Cyber Security Awareness Month (NCSAM) we interviewed our IT Security Lead and ethical hacker David Higgs on Zero Trust and a number of cyber security topics. Part of the Opus Solution Design team and Certified Information Systems Security Professional (CISSP), David talks about:What Zero Trust isWhy Zero Trust is important? The impact the pandemic has had on cyber securityHow to deploy Zero Trust solutionsThe first steps to take into Zero TrustThe future of passwords according to MicrosoftThe key features of a Zero Trust methodologyHow Opus can help with Zero Trust https://vimeo. com/635295414 Are you ready to discuss your requirements with a specialist? GET IN TOUCH --- ### What is Zero Trust and why is it so important? > Download our Zero Trust guide to find out what it is and why it's so important for businesses to look to adopt this methodology. - Published: 2021-10-15 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/what-is-zero-trust-and-why-is-it-so-important/ - Categories: Cyber Security Why you should never trust and always verify What is Zero Trust and why is it important for businesses today? Our information security lead and ‘ethical hacker’ Dave Higgs explains the concept of Zero Trust. Using the ‘medieval castle’ analogy he provides some useful insight into areas for any business to consider when embarking on a Zero Trust journey. The “Zero Trust” methodology is a concept born out of a response to the emerging threats and a changing IT landscape. The basis for this methodology is that even if someone is inside the ‘trusted’ part of your network, they should still be treated like someone who is outside of this network. Regardless of where the request originates or what resource it accesses, Zero Trust teaches us to “never trust, always verify. ” Why adopt Zero Trust? The “Zero Trust” methodology is a concept born out of a response to the emerging threats and a changing IT landscape. The basis for this methodology is that even if someone is inside the ‘trusted’ part of your network, they should still be treated like someone who is outside of this network. Instead of assuming everything within the corporate firewall is safe, the Zero Trust security model always assumes breach and uses verification of each request, as if the request was originated from an outside source. Regardless of where the request originates or what resource it accesses, Zero Trust teaches us to “never trust, always verify. ” Businesess that have enabled critical applications to... --- ### Guide to SD-WAN cloud connectivity > A guide to SD-WAN cloud connectivity and how to transform your essential network connections through the power of the cloud. - Published: 2021-09-29 - Modified: 2023-01-16 - URL: https://www.opustech.co.uk/blog/guide-to-sd-wan-cloud-connectivity/ - Categories: Hybrid Working, IT Transform your essential network connections through the power of the cloud As businesses around the world rapidly adopt a cloud-first strategy, your network has to work harder than ever to deliver the required user experiences via the cloud. Many companies have already begun to shift away from traditional networking architectures like MPLS in favour of more-fully featured and intelligent SD-WAN technologies. Part of our Opus Connect range of solutions, SD-WAN (Software Defined Wide Area Network) enables organisations to transform their network for the cloud. Now that many businesses have already moved to the cloud, or are in the process of doing so, SD-WAN is the technology that enables you to connect everything together seamlessly. Now the world has shifted from working from home to working from anywhere, Gartner predict that SD-WAN technology will grow by 2. 6% per year through to 2025. Harness the power and intelligence of SD-WAN cloud connectivity and revolutionise how you connect your sites and your workforce to enable everyone to work anywhere, anytime and on any device, securely and effectively. Are you ready to discuss your requirements with a specialist? GET IN TOUCH --- ### Is your mobile estate being managed correctly? > Mobile Sales Director Juliette Lee reveals what effective mobile estate management looks like and how to manage your mobile estate better. - Published: 2021-09-27 - Modified: 2023-06-27 - URL: https://www.opustech.co.uk/blog/is-your-mobile-estate-being-managed-correctly/ - Categories: Mobile Mobile Sales Director Juliette Lee reveals what effective mobile estate management looks like and how to manage your mobile estate better Companies spend a great deal of time analysing and putting together mobile contracts that meet their business demands, yet business mobile estate management is often overlooked. Effective mobile estate management is critical to reducing mobile costs, delivering ROI and getting the most out of your contracts. What does effective business mobile estate management look like? How can you qualify the effectiveness of your own mobile estate management and which business mobile services can you leverage to better manage your estate and deliver the mobile ROI you’ve promised? Is it time to select a new business mobile provider? Use our helpful checklist of questions to ask yourself and your provider when reviewing your mobile estate contracts. What does effective mobile estate management look like? 1. A clean database An effective mobile estate is underpinned by a clean database. What does this look like? The database is up to date End-user details are accurate Cost centres are correct  Additionally, the database includes any other line identifiers required to help finance, HR and all of the other teams that support the end-users with a clear overview of the mobile estate, from records such as where each device is assigned to specific mobile numbers for users. 2. Correct Tariffing Tariffing is often one of the first places a company will look when reviewing the effectiveness of its mobile estate generally. While effective mobile... --- ### Why choosing the right technology partner makes upgrading your Mitel estate easier > When it comes to upgrading your Mitel estate, we take a look at why choosing the right technology partner is so important. - Published: 2021-08-17 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/why-choosing-the-right-technology-partner-makes-upgrading-your-mitel-estate-easier/ - Categories: Industry News, Mitel With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... The last 18 months have certainly been a rollercoaster, with businesses across all industries having to quickly reconfigure their communications estates in response to national lockdowns and now fast-forward to today it seems that hybrid-working is set to stay. With this in mind, many businesses are now talking about implementing permanent strategies to help them adapt and thrive in today's hybrid working world. In our blog, ‘Three reasons why you should get current with your Mitel UC suite' , we looked at how businesses that have been agile during the pandemic are more likely to succeed and why as a Mitel user specifically, it is vital to get and stay current with your communications estate at this time. But is it all as easy as that? We think it could be... Choosing the right technology partner can be the ‘game-changer'When it comes to upgrading your Mitel estate, choosing the right technology partner can be a game-changer. So, how do you know who you should partner with? At Opus, we’ve been supporting Mitel customers for over 25 years and believe firmly that our success lies in the fact that it’s simply in our DNA to do what we do. We take the time to understand each customers' unique business requirements and communication challenges before advising on the best solution for them. Whether they choose to migrate either wholly or partly onto the cloud, we can take care of the entire process, from design through to deployment, ongoing support and account management.... --- ### Picking up the phone with Opus’ Mobile Sales Director, Juliette Lee > What does mobile telecoms look like today? How does it challenge your existing mobile estate and why is Opus the right partner to help you adapt? - Published: 2021-08-15 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/blog/picking-up-the-phone-with-opus-mobile-sales-director-juliette-lee/ - Categories: Mobile Over the last 20 years, the mobile telecoms scene has evolved dramatically. Now, as we navigate a period of accelerated change, Opus’ new mobile sales director, Juliette Lee, reveals how looking back is key to unlocking a brighter mobile future. Today, most of us use our business phones as portable offices, enabling all kinds of core capabilities without which we would struggle to work. But it wasn’t always this way. When Juliette first started down her mobile journey, Mercury One2One was leading the curve, wholesale partners had just been created and the 3 series was a twinkle in Nokia’s eye. “We're talking about your basic mobile device with very limited functions”, Juliette explains. “Back then, the networks had a monopoly on mobile telecoms. The introduction of wholesale partners challenged that. They opened up the market. That’s where I started. ” To succeed, those first partners needed to provide value above and beyond that delivered by the networks themselves. They needed to be more agile and they needed to put service first. Now, as we navigate an accelerated period of global disruption and many IT heads realise their mobile estate is no longer fit for purpose, the yardsticks by which those wholesale pioneers had to differentiate themselves once again ring true. “Anyone who’s worked in the mobile sector for as long as I have gained a unique insight into how every single service layer is created”, Juliette explains. “From my first roles in customer service, I followed a career path that... --- ### Ten Questions to Ask Yourself When Reviewing Your Contact Centre > Discover the ten questions you should be asking yourself and your provider when reviewing your contact centre technologies. - Published: 2021-08-10 - Modified: 2023-10-30 - URL: https://www.opustech.co.uk/blog/ten-questions-to-ask-yourself-when-reviewing-your-contact-centre/ - Categories: Contact Centre We caught up with our contact centre expert Kris Graham, to find out what questions organisations should be asking themselves and their current contact centre provider, when reviewing their contact centre technology. Ten questions to ask yourself when reviewing your Contact Centre 1. What communication channels are your customers currently using and what channels are you looking to implement in the future? 2. How long do you spend extracting reporting information? Is this information available in a single report and do you have the ability to create custom reports? 3. Is the contact centre integrated with core business applications to deliver screen pops, click to dial and data directed routing? 4. Is your call recording PCI compliant, taking into account that visibility of agents is limited when working from home? 5. How easily can you make changes to agent skills based on demand in different areas of your contact centre? 6. Can you create outbound campaigns during quiet inbound periods to maximise efficiency within your contact centre team? 7. Can you tell how well your agents are coping in their roles and how effectively they’re dealing with customer conversations? 8. Does your contact centre enable the seamless transfer of customer information between the front and back office? 9. Has your contact centre experienced any downtime in the previous 12 months? If yes, what was the cost to the business from an FTE perspective and lost revenue for that time period? 10. Do your contact centre agents have the same wallboard... --- ### Transform your business with Tech-as-a-Service > At Opus we advise many organisations of all sizes to consider shifting to a Tech-as-a-Service subscription model for their IT consumption. - Published: 2021-08-09 - Modified: 2024-05-15 - URL: https://www.opustech.co.uk/blog/transform-your-business-with-tech-as-a-service/ - Categories: News With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... Digital Transformation in a Modern Workplace Many organisations are already reaping the rewards of having a robust IT digital transformation strategy in place – with increased productivity, greater collaboration and output, improved customer relationships and employee morale, to name but a few of the benefits. In addition, the pandemic has fast tracked the adoption of a ‘mobile first’ philosophy giving employees the ability to work anywhere, at any-time with hybrid working now the norm. Recent analysis by Deloitte highlights that in 2021 a redoubling of digital transformation efforts is required to enable organisations to recover from the COVID-19 crisis and boldly position themselves to thrive in the future. Deloitte highlights that an emphasis needs to be placed on improving cloud infrastructure, data and analytics capabilities, cybersecurity, and business model transformation. IT technology needs to therefore be fit for purpose if an organisation is to continue to thrive, recover and prosper as we begin to move out of the pandemic. Why make the technology shift from legacy IT? In-house IT resources are often stretched to capacity making it difficult and financially unviable for companies to devote time, effort and budget to manage and maintain IT infrastructure as well as the myriad of different devices across the entire organisation. As a result, we still see many companies operating on older and outdated IT legacy systems where devices are unaligned to the user requirement needed for a Modern Workplace. Legacy systems have been a hurdle to digital transformation efforts since way before the... --- ### Three ways Microsoft Teams will help you embrace hybrid working > Discover three ways Microsoft Teams will help you to embrace hybrid working and other key considerations to make the most of your technology. - Published: 2021-08-05 - Modified: 2024-05-16 - URL: https://www.opustech.co.uk/blog/three-ways-microsoft-teams-will-help-you-embrace-hybrid-working/ - Categories: Collaboration, Microsoft How to maximise your investment and get the most value out of your existing tools For many organisations, Microsoft Teams has been a lifeline throughout the pandemic, bringing colleagues together when they are apart and fostering remote collaboration in challenging times. At the most recent count, usage of the platform has reached 145 million daily users around the world, attesting to its widespread adoption and just how instrumental it has been in helping organisations to weather the repercussions of the global health crisis. At Opus, we have a number of Microsoft Teams solutions to help businesses achieve their communication and collaboration goals. The way we work has undoubtedly changed with many of us still working a mixed week with time in the office and time working at home - the use of Microsoft Teams continues to be an integral part of how we all communicate and collabore. With this in mind, we've gathered our experts together to ask how organisations that are using Teams can continue to get the most from it to enable the smooth adoption of the next evolution of work? To help our customers answer these important questions, we sat down with Opus Sales Directors Stephen Harte, Paul Allen and Matt Dudleston. What insights did they share? Adapting to thrive “We are already seeing organisations making plans for using Teams in the office as well as at home”, Stephen reveals. “It's a different environment that will require businesses to adapt. At home, most employees can work from... --- ### Should I accept a LinkedIn invite from a stranger? > Our information security lead at Opus talks about why you need to be vigilant when accepting LinkedIn requests from strangers. - Published: 2021-07-28 - Modified: 2023-12-19 - URL: https://www.opustech.co.uk/blog/should-i-accept-a-linkedin-invite-from-a-stranger/ - Categories: Cyber Security Opus’ own ‘Ethical Hacker’ shares advice on social media requests from strangers We all know that LinkedIn is a fantastic social media tool that helps you grow and maintain your professional network, keep in touch with colleagues and connect with new contacts that you’d like to speak to. However, when considering whether to accept a connection request from a stranger, have you ever stopped to think if this stranger could be a ‘hacker’ or a ‘bot’? We caught up with Dave Higgs, our information security lead at Opus to find out why you need to be vigilant when accepting requests from strangers and what checks you can make to ensure your contact is legitimate. Why be vigilant? “It’s great to have a far reaching network on LinkedIn, especially for those who are connecting with each other to do business”, Dave comments, “But, you should still be vigilant when accepting connections from people you don’t know, as there are Bots, Fraudsters and Hackers out there that are spreading misinformation or trying to gather information in order to exploit companies, their employees and customers. ” The issue is very real it seems, just recently a BBC article entitled ‘How your personal data is being scraped from social media’ reported how hacker Tim Liner compiled a database of 700 million LinkedIn users from all over the world, which he sold for around $5,000. In Dave’s experience, hackers are definitely targeting businesses and its employees and suppliers looking for the weakest points of entry.... --- ### Hybrid challenges to traditional telephony: how should you adapt? > The hybrid working model challenges traditional telephony. Review your existing systems to ensure they meet your employees’ needs — wherever they’re based. - Published: 2021-06-15 - Modified: 2023-12-19 - URL: https://www.opustech.co.uk/blog/hybrid-challenges-to-traditional-telephony-how-should-you-adapt/ - Categories: Hybrid Working, Telephony Review your existing telephony systems to ensure they meet your employees' changing needs — wherever they're workingFor decades now, handsets and hardware have ruled the telephony world, so much so that for most organisations, they've become a staple of the office. “In our experience, even when the UK went into national lockdown and organisations were operating fully remotely, around 60% of employees still had a handset at home”, explains Matt Dudleston, Sales Director at Opus. “That's almost non-existent now, not just in terms of remote working but even in the office. ”Matt speaks with prospects and customers every day to help them understand their business objectives and identify which solutions will get them there. Right now, the hybrid working model and its impact on traditional telephony are right at the top of their priorities. How has hybrid working challenged the systems we use to speak with one another? How is this impacting our colleagues and customers — and how can your organisation adapt? Telephony systems in hybrid working modelsAs you might expect from solutions traditionally dependent on handsets and hardware, the sudden shift to fully remote working challenged the way many organisations made use of their existing telephony systems almost overnight. “We've spoken with numerous businesses who set up multiple VPNs (virtual private networks) in response, only for those networks to fail halfway through the working day”, explains Ben Murphy, Sales Manager at Opus. “In one case, when the networks dropped, newly remote workers were no longer able to link... --- ### Omni-channel v Multi-channel > We take a look at the benefits of Omni-channel v Multi-channel in the contact centre solution when looking to deliver a seamless customer experience - Published: 2021-06-14 - Modified: 2024-04-24 - URL: https://www.opustech.co.uk/blog/omni-channel-v-multi-channel/ - Categories: Contact Centre, Industry News With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... Omni-channel v multi-channel - delivering on customer expectation... Can Unified Communications alone deliver a great customer experience? This was a question we explored in our blog ‘From UC to Contact Centre – are you ready to boost your information contact centre productivity? ' The modern contact centre, whether that formal or informal, plays a critical part in a company's ability to stay ahead of competition and keep up with customer demands and this is where the Omni-channel v Multi-channel question comes into play. These demands have changed rapidly in the last year as a result of the pandemic, with customers now using a mix of channels to communicate, while demanding ever more rapid response times. “70% of customers want a seamless experience when they reach out to customer service. They want to move between channels and conversations with ease and not have to explain their issue time and time again”Source: Sales Force ‘Customer ExpectationsOmni-channel v Multichannel – what's the difference and why is it important? When it comes to Omni-channel v Multi-channel, both involve selling products or providing a service across more than one channel. Many contact centres deliver voice, web chat, social media and an email bolt-on but these applications are often managed in silos and are not connected to one another. The customer can't easily switch from one channel to another without having to repeat themselves before getting a resolution. This is multi-channel which starts very much from each agent operating in its own silo. The problem is... --- ### Stay connected with these hybrid working communication systems > A successful hybrid working communication system is underpinned by a clear strategy aligned with your organisation’s business objectives. - Published: 2021-06-02 - Modified: 2024-01-08 - URL: https://www.opustech.co.uk/blog/stay-connected-with-these-hybrid-working-communication-systems/ - Categories: Hybrid Working A successful hybrid working communication system is underpinned by a clear strategy aligned with your organisation’s business objectives From Microsoft Teams to Skype and Zoom, numerous hybrid working communication systems exist to support flexible working practices. Many businesses have been using them since the beginning of the first national lockdown to maintain communications, enable collaboration, and keep their organisations running when fully remote. But hybrid working is not a fully remote scenario. Nor are many businesses expecting it to be short-term. CMI research shows that the majority of managers (80%) are already working in a blended approach (where between one and four days a week are on-site and the rest is remote). As we emerge from the pandemic, 61% of managers said they expect their staff to work in a blended fashion. ” Hybrid working: now for the reality... , CMI Our working practices look to have changed for good. This means that if businesses want to maximise performance and remain competitive, they will need to re-evaluate their systems to determine how they’re being used and whether or not they’re still fit for purpose. Hybrid working poses entirely different challenges from fully remote workforces. Which hybrid communications solutions should you consider to help your organisation overcome them — and is there another side to the solution that you might not have considered yet? Hybrid working is here to stay. Can you say the same for your solutions? “When the shift to remote working came, businesses throughout the UK reacted admirably to leverage their technology... --- ### Business continuity in a changing world > We have prepared this guide specifically to help our Mitel customers prepare for business continuity in a changing world. Download it today. - Published: 2021-05-27 - Modified: 2023-07-17 - URL: https://www.opustech.co.uk/blog/business-continuity-in-a-changing-world/ - Categories: Mitel, Telephony Helping our Mitel customers prepare for a post-COVID worldThere has never been a better time to review your existing communications technology and processes – nor has it ever been more crucial as we begin to come out of the pandemic. If a business is to adapt to the future of work, to new expectations and to employees' demands for flexibility, it should be adopting future-proof, integrated communications tools. In partnership with Mitel, we have prepared this guide specifically for our Mitel customers to help prepare you for business continuity in a changing world. Packed with useful information and some handy check-lists to help you prepare your business, this guide will be an invaluable resource to help you navigate the changes ahead. Keeping connectedThere's no denying that the COVID-19 pandemic has dramatically changed the day-to-day lives of billions of people around the world. It's also fundamentally changed how businesses operate, with organisations across the UK having to switch, almost overnight, to a model centred on remote (or, in many instances, hybrid) working. And they have had to do all of this while keeping productivity and morale high– not an easy feat, by any means. We've seen countless businesses adopt video conferencing technology (many for the very first time) to great effect. But such tools do not offer an all-encompassing solution. Sales teams, sales engineering, customer service agents, and other departments in enterprise organisations, require integrated systems that not only keep them in contact with their teams, but improve the customer experience... --- ### Five essentials for informal contact centre success > Read about five essentials for informal contact centre success that could seamlessly be added to help boost your efficiency and customer experience. - Published: 2021-05-14 - Modified: 2024-04-24 - URL: https://www.opustech.co.uk/blog/five-essentials-for-informal-contact-centre-success/ - Categories: Contact Centre, CX Contact centre functionality that can seamlessly be added to your UC to help boost efficiency and customer experience In our last blog we looked at the questions you should ask to determine if your business is running one or more informal contact centres. If you answered yes and would like to know more about the benefits of adding contact centre technology to your informal contact centre, read on to find out the five essentials for informal contact centre success. Five essentials for informal contact centre success Formal contact centre functionality can easily be added to your informal contact centre. We’ve comprised five contact centre essentials that you might want to consider seamlessly adding to your informal contact centre to help boost your efficiency and customer experience. 1. Improve customer interactions with skill-based routing If you have customers that require very specific information or have complex issues that need solving, then skills-based routing could be an option. Building long-term and lasting relationships is critical to any business and the longer a customer has spent being transferred to the right person or is waiting on hold, the harder it will be to have a meaningful conversation and ultimately retain that loyalty. Informal contact centres can often be siloed and calls can’t always be easily transferred to the right staff. Skill-based routing starts the conversation in the right vein by bringing customers to the staff member best qualified to help them and allows the informal contact centre to be more agile in the... --- ### Does your business have an informal Contact Centre? > Does your business have an informal contact centre? Find out the key questions to ask yourself. - Published: 2021-05-10 - Modified: 2023-10-30 - URL: https://www.opustech.co.uk/blog/does-your-business-have-an-informal-contact-centre/ - Categories: Contact Centre The informal contact centre isn’t new, yet many businesses don’t see themselves as such. In an increasingly digital world where customer experience and employee experience is now more important than ever. Read on to learn what an informal contact centre typically looks like and why adding Contact Centre functionality to your Unified Communications could help boost your employee and customer experience. What is an informal contact centre? When asked, ‘Does your organisation have a contact centre? ’ many companies might answer ‘no’. The truth is, many who answered ‘no’ do actually have at least one if not more ‘informal contact centres’ that are operating within the business. We’re all familiar with the formal contact centre set up – often consisting of large groups of agents wearing headsets and dedicated to answering a high volume of customer interactions each day, often fairly repetitively. Informal contact centres often exist within a business but aren’t the sole purpose of the business. If you have a team of employees that are responding to and assisting with internal or external incoming communications or requests from customers, this is an informal contact centre. Whereas formal contact centre agents are usually trained to do one job on a volume basis, the employees in the ‘informal contact centre’ situation typically get more involved with a range of tasks and requests that are non-repetitive, often more complex and not measured in the same way that an agent in the formal contact centre situation would be. An example of an... --- ### Businesses Set to Embrace Hybrid Working According to the BBC > According to an article from the BBC, 43 of the 50 biggest employers in the UK are set to continue home working. - Published: 2021-05-07 - Modified: 2023-06-27 - URL: https://www.opustech.co.uk/blog/businesses-set-to-embrace-hybrid-working-according-to-the-bbc/ - Categories: News, Private Sector With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... Top UK Employers Plan for Mixed Home and Office Working According to the BBC, 43 of the 50 biggest employers in the UK have said they do not plan to bring staff back to the office full-time post lockdown and they would be embracing a mix of home and office working, known as hybrid working. As it stands the government is advising those who can work from home to continue doing so until June when Step 4 of the government’s roadmap out of lockdown is expected to take effect. From June it is hoped that premises that have not yet been able to open will be able to do so and that there will be further easing of restrictions on large events and performances. The new way of hybrid working will require careful planning, both to safely manage which members of staff are in the office on which days but also to ensure that businesses have the technology in place to provide a seamless service to their customers, wherever staff are located.  “Opus can offer first-hand advice on how to maintain effective communications with colleagues and customers, wherever you are located. ” Michael O’Donnell, Chief Commercial Officer Commenting on the news item, Chief Commercial Officer Michael O’Donnell said, “We are already experiencing some of the challenges ourselves and we anticipate many businesses will be in a similar position when they return to the office in numbers. These include multiple video calls taking place in an open plan office and hybrid... --- ### Highlights from our 8x8 ‘Operate from Anywhere’ Webinar > Read the highlights from our 8x8 Operate from Anywhere briefing on how hybrid working is now becoming the way we will work into the future. - Published: 2021-05-04 - Modified: 2023-03-28 - URL: https://www.opustech.co.uk/blog/highlights-from-our-8x8-operate-from-anywhere-webinar/ - Categories: News, Remote Working With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... At our recent 8×8 webinar ‘Operate from Anywhere’ we were joined by business leaders keen to understand what the changing world of work will look like now many of us are set to welcome employees back into the office – and crucially why the conversation is changing from work from home to work from anywhere with hybrid working set to become a more permanent way of working. Opus and 8×8 lead the way in providing users with a solution that allows them to effectively work from anywhere Ben Murphy, Opus SME Sales Manager and Graham Kedzlie, 8×8 Director – VAR Channel, talked through the strong relationship that Opus and 8×8 have and the way they are providing many businesses with the right communications infrastructure to cater for business needs whether that be in the office, home based or a hybrid of the two. “It’s in 8×8’s DNA to allow its users to work effectively from anywhere across both UC and CC on a worldwide scale” Ben Murphy Changing the conversation Chris Angus, Senior Director Commercial Sales at 8×8, went on to lead the discussion on how the conversation is now changing from work from home to work from anywhere – a conversation that is evolving at pace! Underpinning this discussion was the ‘mad dash panic’ to move to home working just over a year ago when businesses rushed to put technology in place to ensure staff were fully functional at home. We know now that some of these solutions can only now be seen... --- ### From UC to Contact Centre – Are you ready to boost your informal contact centre productivity? > If you're still only offering single channel UC within your business, why should you consider changing to a contact centre solution? - Published: 2021-04-20 - Modified: 2023-10-30 - URL: https://www.opustech.co.uk/blog/from-uc-to-contact-centre-are-you-ready-to-boost-your-informal-contact-centre-productivity/ - Categories: Contact Centre, Industry News With the cargo business blasting, financier firms are bouncing from organization to organization quickly, prompting high paces of turnover. Regularly, agents are beginning the work with the guarantee... Is your current phone system enough to fully support your business? Before 2020, the only time many organisations actively thought about their phone systems was when they failed. A pandemic and several lockdowns have changed that. The availability of new channels such as email, social media, websites, live chat and SMS, alongside a growing trend towards digital, has presented businesses with a range of innovative options for engaging their customers. For many organisations, the way they interact with customers has been firmly placed in the spotlight, and for those who are, adding contact centre functionality is proving to be a game-changer. Phone System functionality vs Contact Centre – what's the difference? A phone system traditionally only manages inbound and outbound calls (unified communications), while a Contact Centre (CC) offers ‘omnichannel' support seamlessly across a number of different channels such as voice, messaging, social media, email and in some cases even video. It's important for businesses of any size that provide customer service to consider if contact centre technology can enhance the customer experience, and for those who currently only use a phone system (unified communications) to evaluate if this single channel of communication is providing the level of customer experience required. If the answer is yes, then great, if it's no then it could be time to move to a contact centre solution instead. What functionality is available in the Contact Centre vs Unified Communications? Unified Communication platforms typically include voice, internal messaging and presence functionality. Key features are: Auto-attendant, Hunt Groups,... --- --- ## Resources ### IT Infrastructure Management > IT Infrastructure management is the process of keeping an businesses IT infrastructure, hardware, data, operating systems, networks and communications and applications running smoothly. - Published: 2024-06-24 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-infrastructure-management/ IT Infrastructure management is the process of keeping an businesses IT infrastructure, hardware, data, operating systems, networks and communications and applications running smoothly. KNOWLEDGE BASEIT Infrastructure ManagementWhat is IT infrastructure Management? Effective IT infrastructure management is critical for maintaining the reliability, efficiency, and security of a businesses IT estate, enabling businesses to operate smoothly. Key components of IT Infrastructure Management services include:Hardware ManagementEnsuring servers, data centres, and networking equipment are maintained, upgraded, and functioning properly. Monitoring hardware performance and addressing any issues that arise. Software ManagementInstalling, updating, and maintaining operating systems and applications. Managing software and application licenses to ensure compliance. Network ManagementOverseeing network operations to ensure connectivity and communication inside and outside the business. Implementing cyber security measures to protect network integrity. Storage ManagementManaging data storage solutions, including cloud storage and on-premises systems. Ensuring business data is securely backed up, accessible, and protected. Security ManagementImplementing cyber security measures to protect IT assets from threats. Conducting regular security assessments and responding to incidents. Performance MonitoringContinuously monitoring IT systems across the business to ensure optimal performance. Using tools to track system metrics, detect issues early, and implement corrective actions. Disaster Recovery and Business ContinuityDeveloping and maintaining disaster recovery plans to ensure data and system recovery in case of an incident. Ensuring that business operations can continue during and after a disaster. Support and MaintenanceProviding technical support to users and resolving IT-related issues. Regularly maintaining and updating IT systems to prevent downtime. IT Governance and ComplianceEstablishing policies and procedures to ensure IT infrastructure aligns with business goals. Ensuring compliance with legal, regulatory, and industry standards. Cloud ManagementManaging cloud resources and services, ensuring efficient use, cost... --- ### Virtual Server > A virtual server, also known as a virtual machine, is a software-based emulation of a physical computer. It runs independently within a virtualised environment on a physical server, allowing multiple virtual servers to share resources efficiently. - Published: 2024-01-03 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-virtual-server/ A virtual server, also known as a virtual machine, is a software-based emulation of a physical computer. KNOWLEDGE BASEVirtual ServerWhat is a Virtual Server? A virtual server, also known as a virtual machine, is a software-based emulation of a physical computer created by a hypervisor. It runs independently within a virtualised environment on a physical server, allowing multiple virtual servers to share resources efficiently. Virtual servers provide a wealth of benefits such as isolation, flexible resource allocation, snapshot and cloning capabilities, easy migration, and scalability. They contribute to cost savings, energy efficiency, and improved management in data centres and cloud computing environments. What is a Hypervisor? A hypervisor, also known as a Virtual Machine Monitor (VMM), is software or firmware that creates and manages virtual machines (VMs) on a physical computer. The primary purpose of a hypervisor is to enable multiple operating systems to run concurrently on a single physical machine, each within its isolated virtual environment. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach to IT and Cyber Security consultancy. Our specialist IT services include but are not limited to:Azure Virtual DesktopBusiness Continuity PlanningDisaster Recovery PlanningCyber EssentialsEdge SecurityHybrid BackupIT ConsultancyOutsourced ITTwo Factor AuthenticationBack to our IT Glossary > Industry Recognition WINNERSUK Security Partner of the Year 2023Partner of the Year 2022Modern Workplace Partner of the... --- ### Two Factor Authentication (2FA) > Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. The goal of 2FA is to add an extra layer of security beyond the traditional username and password combination. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-two-factor-authentication/ Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. KNOWLEDGE BASETwo Factor Authentication (2FA)What is Two Factor Authentication (2FA)? Two-Factor Authentication (2FA) is a security protocol that requires users to furnish two distinct authentication elements to validate their identity. The primary aim of 2FA is to augment security beyond the conventional username and password pairing. By demanding two autonomous pieces of information, the task of unauthorised individuals attempting to gain entry to an account or system becomes considerably more challenging. 2FA typically falls into one of three categories1. Knowledge FactorsThis encompasses something known to the user, such as a password or PIN, representing the traditional authentication method. 2. Possession FactorsThis entails something owned or possessed by the user, such as a physical device or token. Examples include a one-time password (OTP) generated by a hardware or software token, a smart card, or a mobile device. 3. Biometric FactorsThis involves something unique to the user's physical characteristics, such as fingerprints, retina scans, or facial recognition. Even if one factor is compromised, such as a stolen password, an attacker would still require the second factor for access. Two-factor authentication heightens the security of online accounts and systems, mitigating the risk of unauthorised access resulting from compromised or weak passwords. What are the common types of 2FA? Time-based One-Time Passwords (TOTP)Users generate one-time codes using a mobile app like Google or Microsoft Authenticator. These codes are time-sensitive and expire after a very short time period. SMS or Email CodesA one-time code is dispatched to the user's registered mobile phone or email address,... --- ### Threat Protection > Threat protection refers to a set of security measures and technologies designed to detect, prevent and respond to various cyber security threats that can compromise the integrity, confidentiality and availability of information systems and data. - Published: 2024-01-03 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-threat-protection/ Threat protection is a set of security measures and technologies designed to detect, prevent, and respond to various cyber security threats that can compromise the integrity of information systems and data. KNOWLEDGE BASEThreat ProtectionWhat is Threat Protection? Threat protection refers to a set of security measures and technologies designed to detect, prevent, and respond to various cyber security threats that can compromise the integrity, confidentiality, and availability of information systems and data. The goal of threat protection is to safeguard organisations, networks, devices, and individuals from malicious activities carried out by cyber criminals. What are the key components of threat protection? Antivirus and Anti-Malware SolutionsThese tools are designed to identify and eliminate malicious software, including viruses, worms, trojans, and other types of malware that can infect systems and compromise data. FirewallsFirewalls act as a barrier between a trusted internal network and untrusted external networks, controlling and monitoring incoming and outgoing network traffic based on predetermined security rules. These help prevent unauthorised access and protect against network-based threats. Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) IDS monitors network or system activities for malicious activities or security policy violations, while IPS actively prevents or blocks such activities. These systems analyse patterns and behaviours to detect potential threats. Email SecurityThreat protection in emails involves filtering out malicious content, including phishing attempts, spam, and malware to prevent users from falling victim to email-based attacks. Endpoint ProtectionEndpoint security solutions protect individual devices (endpoints) such as computers, laptops, and mobile devices from a variety of threats. This includes antivirus software, device encryption, and application control. Web SecurityWeb security solutions aim to protect users from threats encountered while browsing the internet. This includes filtering malicious websites,... --- ### Teams > Microsoft Teams is a collaboration platform developed by Microsoft as part of its Microsoft 365 suite of productivity tools. Integrating various communication and collaboration features to facilitate seamless interaction among team members. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-teams/ Microsoft Teams is a collaboration platform developed by Microsoft as part of its Microsoft 365 suite of productivity tools. KNOWLEDGE BASEMicrosoft TeamsWhat is Microsoft Teams? Microsoft Teams is a collaboration platform developed by Microsoft as part of its Office 365 (now Microsoft 365) suite of productivity tools. It serves as a hub for teamwork, integrating various communication and collaboration features to facilitate seamless interaction among team members. Microsoft Teams is widely used for both professional and educational purposes, enabling users to work together, share information, and communicate in real-time.  Microsoft Teams has become an essential tool for remote work, collaboration, and communication in modern workplaces, providing a centralised platform for a wide range of team-oriented activities. The core benefits of Microsoft Teams Chat and Messaging Microsoft Teams provides a chat and messaging platform where team members can communicate one-on-one or in group conversations. Users can send messages, share files, and collaborate on projects within the chat interface. Video and Audio Conferencing Teams offers robust video and audio conferencing capabilities. Users can schedule and join online meetings, conduct virtual conferences, and share screens for presentations. The platform supports both one-on-one meetings and larger team meetings. Integration with Office 365/Microsoft 365 Teams seamlessly integrates with other Microsoft 365 applications, such as Word, Excel, PowerPoint, and SharePoint. Users can collaborate on documents in real-time, access files stored in SharePoint, and use the Office apps within the Teams environment. Channels and Teams Teams are organised into channels, providing a structured way to group discussions and collaboration around specific topics or projects. Each team can have multiple channels, and members can easily switch between... --- ### SoGEA > SoGEA (Single Order Generic Ethernet Access) broadband is a type of internet connection that provides high-speed access to the internet using fibre-optic technology and does not include a traditional landline phone service. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-sogea/ SoGEA broadband is a type of internet connection that provides high-speed access to the internet and does not include a traditional landline phone service. KNOWLEDGE BASESoGEAWhat is SoGEA? SoGEA (Single Order Generic Ethernet Access) broadband is a type of internet connection that provides high-speed access to the internet using fiber-optic technology, and notably, it does not include a traditional landline phone service. In a SoGEA broadband package, users receive a comprehensive solution for internet connectivity without the need for a separate telephone line. What are the benefits of SoGEA broadband? Fibre-Optic Technology SoGEA utilises fibre-optic cables to transmit data, offering faster and more reliable internet speeds compared to traditional copper-based connections. Fibre-optic broadband is known for its capacity to deliver high bandwidth and low latency. No Landline Phone Service A distinctive feature of SoGEA broadband is the absence of a landline phone service. Unlike some traditional broadband packages that bundle internet and landline services together, SoGEA focuses solely on providing high-speed internet access. Streamlined Connectivity SoGEA is designed to simplify broadband connectivity by eliminating the need for a telephone line. This can be advantageous for users who rely primarily on mobile phones or other communication methods and do not require a landline. Modern and Efficient By leveraging fibre-optic technology and streamlining the ordering process, SoGEA broadband aligns with modern connectivity needs. It offers a more efficient and contemporary solution for users seeking reliable and fast internet access. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in... --- ### Sharepoint > Microsoft SharePoint is a cloud collaboration platform integrated with Microsoft 365. It is used for storing, organising, sharing, and accessing information from any device with a web browser. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-sharepoint/ SharePoint is a cloud collaboration platform integrated with Microsoft 365. It is used for storing, organising, sharing, and accessing information from any device with a web browser. KNOWLEDGE BASEMicrosoft SharepointWhat is Microsoft Sharepoint? Microsoft SharePoint is a web-based collaboration platform integrated with Microsoft Office. It is primarily used for storing, organising, sharing, and accessing information from any device with a web browser. SharePoint facilitates collaboration within organisations by providing a centralised platform for document management, workflow automation, and intranet development. Key features of Microsoft SharePoint Manage documents securely SharePoint enables users to store documents, spreadsheets, presentations, and other types of files in a centralised location. It provides version control, check-in/check-out functionality, and the ability to set permissions for different users or groups. Collaborate with others Departments and teams of people can collaborate on documents and projects in real-time. SharePoint supports features like co-authoring, comments, and notifications, fostering better communication and teamwork. Intranet Fuctionality SharePoint can be used to create and customise intranet sites called Sharepoint Hub sites, which serve as a central place for internal communication, announcements, and important information. Automated Workflows SharePoint includes workflow capabilities that allow organisations to automate business processes. Users can design workflows to manage tasks, approvals, and other processes, improving efficiency and consistency. Integration with Microsoft 365 SharePoint seamlessly integrates with Microsoft 365 applications such as Word, Excel, PowerPoint, and Outlook. This integration simplifies document creation, editing, and sharing directly within the SharePoint environment. Maximum Security and Permission Setting SharePoint provides robust security features, allowing administrators to set permissions at various levels, from individual documents to entire sites. This ensures that sensitive information is accessible only to authorised users. Fully Customisable to... --- ### Zero Trust Security > Zero Trust security represents a comprehensive IT security model that mandates rigorous identity verification for every individual and device seeking access to resources within a private network. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-zero-trust-security/ Zero Trust security represents a comprehensive IT security model that mandates rigorous identity verification for every individual and device seeking access within a private network. KNOWLEDGE BASEZero Trust SecurityWhat is Zero Trust Security? Zero Trust security represents a comprehensive IT security model that mandates rigorous identity verification for every individual and device seeking access to resources within a private network. This requirement applies irrespective of whether the entities are located inside or outside the traditional network perimeter. What is Zero Trust Network Access (ZTNA)? Zero Trust Network Access (ZTNA) serves as the core technology linked with the Zero Trust architecture, which, in essence, embodies a holistic approach to network security. In contrast to traditional IT network security, which inherently trusts entities within the network, Zero Trust architecture operates on the principle of placing trust in no one and nothing. Zero Trust Security is an approach to cybersecurity that challenges the traditional model of trusting everything inside a corporate network. In a Zero Trust model, no entity, whether inside or outside the network, is trusted by default. All users, devices, and applications are treated as potentially untrusted, and access is granted only after verifying the identity and security posture of the entity. The importance of Zero Trust Security lies in addressing the evolving threat landscape and the limitations of traditional security models. Here are some key reasons why Zero Trust security is importantIncreased Sophistication of Cyber ThreatsCyber threats have become more sophisticated, and traditional security models that rely on perimeter defences are no longer sufficient. Zero Trust acknowledges that threats can come from both external and internal sources, and it focuses on protecting assets regardless of... --- ### Server > A server is a computer or system that is dedicated to managing and facilitating network resources and services. It provides functionality or services to other computers known as clients within the same network. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-server/ A server is a computer or system that is dedicated to managing and facilitating network resources and services. KNOWLEDGE BASEServerWhat is a Server? A server is a computer or system that is dedicated to managing and facilitating network resources and services. It provides functionality or services to other computers, known as clients, within the same network. Servers can host applications, manage files, handle network requests, or perform other specialised tasks, serving as a central hub for communication and data exchange in a networked environment. They come in various types, such as web servers, file servers, database servers, and more, each serving specific purposes based on the needs of the network. What are the different types of servers? There are several types of servers, each designed to fulfil specific roles and functions within a computer network. Here are some common types of servers. Web ServersFile ServersDatabase ServersApplication ServersMail ServersDNS ServersFTP ServersProxy ServersPrint ServersGame ServersVirtual Servers Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach to IT and Cyber Security consultancy. Our specialist IT services include but are not limited to:Azure Virtual DesktopBusiness Continuity PlanningDisaster Recovery PlanningCyber EssentialsEdge SecurityHybrid BackupIT ConsultancyOutsourced ITTwo Factor AuthenticationBack to our IT Glossary > Industry Recognition WINNERSUK Security Partner of the Year 2023Partner of the Year 2022Modern Workplace Partner of the Year 2021 FINALISTSModern Workplace... --- ### SD-WAN > SD-WAN, short for Software-Defined Wide Area Network, is a virtual architecture designed to empower enterprises with the flexibility to utilise various transport services. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/sd-wan/ SD-WAN, short for Software-Defined Wide Area Network, is a virtual architecture designed to empower enterprises with the flexibility to utilise various transport services. KNOWLEDGE BASESD-WANWhat is SD-WAN? Software-Defined Wide Area Networking (SD-WAN) is a technology that enhances the management of wide area networks (WANs) using software-defined networking principles. Unlike traditional WANs, which rely on hardware appliances and manual configuration, SD-WAN leverages software-based controllers and automation to simplify the deployment, management, and optimisation of network connectivity.  SD-WAN aligns with the dynamic needs of businesses, offering improved performance, cost-effectiveness, and simplified management compared to legacy WAN approaches. Key Benefits of SD-WAN Centralised Control SD-WAN provides centralised control through a software controller, enabling administrators to manage network traffic, prioritise applications, and implement policies from a central interface. This improves network visibility and control. Dynamic Path Selection It dynamically selects the most efficient and cost-effective path for network traffic based on real-time conditions. This optimisation helps enhance performance and reduce latency by utilising multiple links, including MPLS, broadband, and cellular connections. Application Prioritisation With SD-WAN, administrators can prioritise critical applications over the network, ensuring that bandwidth is allocated appropriately. This feature is valuable for maintaining optimal performance for essential business applications. Improved Security SD-WAN solutions often include built-in security features, such as encryption and firewall capabilities, to enhance data protection. This is particularly important as organisations increasingly rely on internet connections for their network traffic. Flexibility and Scalability It enables organisations to scale their network infrastructure easily. Adding new branches, integrating cloud services, and adapting to changing business needs can be done more efficiently compared to traditional WANs. Cost Savings SD-WAN ensures organisations leverage cost-effective internet connections... --- ### Software as a Service (SaaS) > Software as a Service (SaaS) is a cloud computing model that delivers software applications over the internet on a subscription basis. With SaaS, users can access the software and its features through a web browser. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-software-as-a-service/ Software as a Service (SaaS) is a cloud computing model that delivers software applications over the internet on a subscription basis. KNOWLEDGE BASESoftware as a Service (SaaS)What is Software as a Service (SaaS)? Software as a Service (SaaS) is a cloud computing model that delivers software applications over the internet on a subscription basis. In this model, users can access the software and its features through a web browser without the need for local installation or maintenance. SaaS eliminates the traditional model of purchasing, installing, and maintaining software on individual devices, providing a more cost-effective and scalable solution. What is typically included with SaaS solutions? Subscription-based AccessUsers pay a recurring subscription fee to access the software, often on a monthly or annual basis. Centralised HostingThe software is hosted on the vendor's servers, and users can access it remotely via the internet. Automatic UpdatesSoftware updates and maintenance tasks are managed by the service provider, ensuring users always have access to the latest features and security patches. ScalabilitySaaS solutions are scalable, allowing organizations to adjust the number of subscriptions based on their changing needs. Multi-Tenancy OptionsSaaS applications support multiple users or organisations (tenants) on a shared infrastructure while maintaining data isolation and security. Common examples of SaaS applications include customer relationship management (CRM) software, office productivity suites, collaboration tools, and enterprise resource planning (ERP) systems. SaaS has become a popular choice for businesses seeking efficient, cost-effective, and easily accessible software solutions without the burden of complex infrastructure management. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced... --- ### Remote Backup > Remote backup, also known as online or cloud backup, involves securely storing data on an offsite server or cloud platform using the internet. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-remote-backup/ Remote backup, also known as online or cloud backup, involves securely storing data on an offsite server or cloud platform using the internet. KNOWLEDGE BASERemote BackupWhat is Remote Backup? Remote backup, also known as online or cloud backup, involves securely storing data on an offsite server or cloud platform using the internet. It eliminates the need for local storage, providing benefits such as offsite data protection, automated backups, encryption for security, and accessibility from anywhere. Cloud-based solutions offer scalability, automated and scheduled backups, and features like versioning for point-in-time recovery. Remote backup is a crucial component of data protection strategies, ensuring data resilience and accessibility in the event of local disasters or hardware failures. Remote backup solutions come in different types Cloud Backup Involves storing data on remote cloud servers, offering scalability, accessibility, and cost-effectiveness for individuals, businesses, and organisations. Online Backup Services Third-party services providing automated backup solutions over the internet, available through subscription plans with different storage options. Remote Server Backup Tailored for businesses with distributed server infrastructure, focusing on securing data stored on remote servers across different locations. Offsite Backup Involves storing backup copies of data in physically distant locations, providing additional protection against local disasters. Network-Attached Storage (NAS) Backup Centralises data storage accessible over a network, suitable for small to medium-sized businesses with shared storage needs. Endpoint Backup Targets individual devices like computers, laptops, or mobile devices, ensuring data protection for remote or mobile users. These different remote backup methods offer flexibility and a comprehensive approach to data protection, allowing users to choose solutions based on their specific requirements and preferences. Whether leveraging the convenience of cloud storage or... --- ### Ransomware > Ransomware is a type of malicious software (malware) designed to encrypt a user's files or lock them out of their computer system, rendering the data inaccessible. Cybercriminals then demand a ransom, usually in the form of cryptocurrency. - Published: 2024-01-03 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-ransomware/ Ransomware is a type of malware designed to encrypt a user's files or lock them out of their computer system, rendering the data inaccessible without a paid ransom. KNOWLEDGE BASERansomwareWhat is Ransomware? Ransomware is a type of malicious software (malware) designed to encrypt a user's files or lock them out of their computer system, rendering the data inaccessible. Cybercriminals then demand a ransom, usually in the form of cryptocurrency, in exchange for providing the victim with the decryption key or restoring access to their files. What are the different types of ransomware? Ransomware attacks are characterized by encrypting files, rendering them unreadable without a decryption key. Attackers then demand payment in cryptocurrency through a ransom note, often imposing a time limit to create urgency. The notes may include threats of data loss or exposure. Delivery methods involve malicious emails, infected websites, or exploiting vulnerabilities. Ransomware has evolved with advanced techniques and models like Ransomware-as-a-Service. Prevention measures include regular data backups, software updates, antivirus tools, cautious online behavior, network security, and user education. A robust cybersecurity strategy, including training, is crucial to mitigate ransomware impact and safeguard against data loss. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach to IT and Cyber Security consultancy. Our specialist IT services include but are not limited to:Azure Virtual DesktopBusiness Continuity PlanningDisaster Recovery PlanningCyber EssentialsEdge SecurityHybrid BackupIT ConsultancyOutsourced ITTwo Factor AuthenticationBack to... --- ### Phishing > Phishing is a type of cyber attack in which attackers use deceptive techniques to trick individuals into providing sensitive information, such as login credentials, personal details or financial information. - Published: 2024-01-03 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/phishing/ Phishing is a type of cyber attack in which attackers use deceptive techniques to trick individuals into providing sensitive information. KNOWLEDGE BASEPhishingWhat is Phishing? Phishing is a type of cyber attack in which attackers use deceptive techniques to trick individuals into providing sensitive information, such as login credentials, personal details, or financial information. The term "phishing" is derived from the analogy of fishing, where attackers use bait to lure their victims.  Phishing attacks can take various forms, including spear phishing (targeting specific individuals), vishing (voice phishing using phone calls), and smishing (phishing via SMS or text messages). The goal of a phishing attempt is to steal login credentials, gain unauthorised access to accounts, or commit identity theft. To avoid falling victim to phishing attacks, individuals should be cautious when clicking on links, verify the legitimacy of emails and websites, use multi-factor authentication, and stay informed about common phishing tactics. Additionally, organisations employ security measures, such as email filtering and employee training, to mitigate the risk of phishing attacks. What are the common types of phishing attacks? Deceptive Communication Attackers often impersonate trustworthy entities, such as banks, government agencies, or well-known companies, through emails, messages, or websites. Bait Phishing messages typically contain a hook or bait that entices recipients to take a specific action, such as clicking on a malicious link, downloading an infected attachment, or providing sensitive information. Create a False Sense of Urgency Phishers often create a sense of urgency or fear to prompt quick and impulsive responses from victims. This may involve claiming that an account will be closed, a payment is overdue, or other consequences if immediate... --- ### Outsourced IT > Outsourced IT refers to the practice of delegating an organisation's IT support and strategy to an Managed Service Provider. This can include services such as network management, technical support, cybersecurity, software development, and other IT-related functions. - Published: 2024-01-03 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-outsourced-it/ Outsourced IT is when a business chooses to outsource all or part of their IT function to a Managed Service Provider. KNOWLEDGE BASEOutsourced ITWhat is outsourced IT? Outsourced IT is when a business chooses to outsource all or part of their IT function to a Managed Service Provider. Management can include services such as network management, technical support, cybersecurity, software development, and other IT-related functions. Outsourcing IT enables businesses to benefit from the extensive expertise of specialised external providers, often resulting in cost savings, improved efficiency, and access to the latest technologies without the need to maintain and continually train an in-house IT team. What are the benefits of outsourced IT? Outsourcing IT services offers several benefits to organisations, here are the main benefits. Cost SavingsOutsourcing IT functions can be cost-effective as it eliminates the need for maintaining an in-house IT team, including salaries, benefits, and training expenses. Organisations can also avoid upfront investments in technology infrastructure. Expertise and SpecialisationExternal IT service providers often specialise in specific areas, bringing a high level of expertise and experience to the table. This ensures that organisations can access specialised skills and knowledge that may not be available in-house. Access to Latest TechnologiesIT service providers are typically at the forefront of technological advancements. Outsourcing ensures that organisations can leverage the latest technologies without the need for constant internal upgrades and training. Scalability and FlexibilityOutsourced IT services can be scaled up or down based on the organisation's needs. This flexibility is particularly beneficial for businesses with fluctuating IT requirements or those undergoing periods of growth. 24/7 SupportMany IT service providers offer around-the-clock support, ensuring that organisations... --- ### Network as a Service (NaaS) > NaaS stands for Network as a Service, a cloud computing model that delivers networking services over the internet. With NaaS, businesses can subscribe to and consume networking services on a pay-as-you-go basis, similar to other cloud-based services. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-network-as-a-service/ NaaS stands for Network as a Service, a cloud computing model that delivers networking services over the internet. KNOWLEDGE BASENetwork as a Service (NaaS)What is NaaS? NaaS stands for "Network as a Service. " It is a cloud computing model that delivers networking services over the internet. In the NaaS model, businesses can subscribe to and consume networking services on a pay-as-you-go basis, similar to other cloud-based services. NaaS provides a flexible and scalable approach to networking, allowing organisations to access and manage network resources without the need to invest heavily in physical infrastructure. This approach often includes services such as virtualised routers, switches, and other networking components, providing a more agile and cost-effective solution for meeting the networking needs of modern businesses. What are the business benefits of NaaS? NaaS offers numerous advantages for businesses, including cost efficiency through a subscription-based model, scalability to adapt to changing needs, rapid deployment and adjustment for flexibility, accessibility from anywhere with an internet connection, centralised management for simplified administration, built-in security features, enhanced reliability with redundant infrastructure, the ability to focus on core competencies by outsourcing networking functions, regular updates and upgrades handled by providers, and global reach for seamless connectivity across international operations. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach to IT and Cyber Security consultancy. Our... --- ### Mimecast > Mimecast's cloud cybersecurity services safeguard essential communications, individuals and data across email, data, and web platforms, ensuring the security of vital information. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-mimecast/ Mimecast provides cloud cyber security services that safeguard essential communications, individuals and data ensuring the security of vital information. KNOWLEDGE BASEMimecastWhat is Mimecast? Mimecast cyber security is suite of cloud-based cyber security services that focus on securing email, data, and web communications, protecting against various cyber threats and ensuring the safety of critical information. The Mimecast solutions are designed to enhance the overall security posture of organisations by offering protection against cyber threats that could compromise email, data, and web-based communications. Here are some key functions of Mimecast Email SecurityMimecast helps protect against email-borne threats such as phishing, malware, and ransomware. It includes features like threat detection, email filtering, and attachment scanning to ensure secure email communication. Data SecurityMimecast offers solutions to safeguard sensitive data, preventing data breaches and leaks. This includes data loss prevention (DLP) features to monitor and control the movement of sensitive information. Web SecurityMimecast provides web security services to protect against malicious websites, web-based attacks, and other online threats. This helps organisations secure their web browsing activities. Archiving and ComplianceMimecast offers archiving solutions for email and data, ensuring that organisations can store, retrieve, and manage their electronic communications for compliance and legal purposes. Continuity and RecoveryMimecast provides services for email continuity, ensuring that organisations can continue to send and receive emails even during outages. It also offers backup and recovery solutions to restore lost or compromised data. Threat IntelligenceMimecast leverages threat intelligence to stay ahead of evolving cybersecurity threats. This includes monitoring global threat landscapes and incorporating real-time threat intelligence into its services. Speak to a consultant We are accredited partners with Related Pages IT... --- ### Microsoft Solutions Partner > Microsoft Solutions Partners possess extensive technical capabilities, a commitment to skill development and training, and a proven track record of successfully delivering solutions in specific Microsoft Cloud solution areas. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-solutions-partner/ Microsoft Solution Partners possess extensive technical capabilities, a commitment to skill development and training, and a proven track record of in specific Microsoft Cloud solution areas. KNOWLEDGE BASEMicrosoft Solutions PartnerWhat is a Microsoft Solutions Partner? Microsoft Solutions Partners possess extensive technical capabilities, a commitment to skill development and training, and a proven track record of successfully delivering solutions in specific Microsoft Cloud solution areas. What are the Microsoft Solutions Partner designations? The six currently available designations include:Solutions Partner for Business ApplicationsSolutions Partner for Business ApplicationsSolutions Partner for Data & AI (Azure)Solutions Partner for Digital & App Innovation (Azure)Solutions Partner for Infrastructure (Azure)Solutions Partner for Modern WorkSolutions Partner for Security Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach to IT and Cyber Security consultancy. Our specialist IT services include but are not limited to:Azure Virtual DesktopBusiness Continuity PlanningDisaster Recovery PlanningCyber EssentialsEdge SecurityHybrid BackupIT ConsultancyOutsourced ITTwo Factor AuthenticationBack to our IT Glossary > Industry Recognition WINNERSUK Security Partner of the Year 2023Partner of the Year 2022Modern Workplace Partner of the Year 2021 FINALISTSModern Workplace Partner of the Year 2023 Keen to discuss your IT requirement? Get in touch --- ### Microsoft Exchange > Microsoft Exchange is a messaging and collaborative platform developed by Microsoft. It provides a set of applications and services for email, calendaring, task management, contact management, and more. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-exchange/ Microsoft Exchange is a messaging and collaborative platform developed by Microsoft. Applications for email, calendaring, task management, contact management, and more. KNOWLEDGE BASEMicrosoft ExchangeWhat is Microsoft Exchange? Microsoft Exchange is a messaging and collaborative platform developed by Microsoft. It provides a set of applications and services for email, calendaring, task management, contact management, and more. Exchange is commonly used in business environments to facilitate communication and collaboration among users within an organisation. Key features of Microsoft ExchangeEmailExchange serves as an email server, allowing users to send, receive, and manage emails. It supports features such as folders, rules, and search capabilities. CalendaringUsers can create and share calendars, schedule appointments, meetings, and events. Calendar information can be accessed and synchronised across multiple devices. Contacts and Address BookExchange includes a contact management system that allows users to maintain a list of contacts and an address book. Contacts can be shared and accessed by other users in the organisation. Task ManagementUsers can create and manage tasks, set deadlines, and track progress. Task lists can be shared among team members. Mobile AccessExchange provides mobile device support, allowing users to access their emails, calendars, and other data on smartphones and tablets. CollaborationExchange enables collaboration features such as shared mailboxes, distribution lists, and public folders. Users can collaborate on projects and share information within the organisation. SecurityExchange incorporates security measures such as encryption, anti-spam filters, and anti-malware protection to secure email communications and data. Integration with Microsoft OfficeExchange integrates seamlessly with Microsoft Office applications, allowing users to access and edit documents, spreadsheets, and presentations directly from their email client. Outlook Web App (OWA)OWA provides a web-based interface for... --- ### Microsoft 365 > Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services provided by Microsoft. It integrates several applications and services to empower users with a unified platform for communication, collaboration, and productivity. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-365/ Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services provided by Microsoft. KNOWLEDGE BASEMicrosoft 365What is Microsoft 365? Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services provided by Microsoft. It integrates several applications and services to empower users with a unified platform for communication, collaboration, and productivity. Microsoft 365 includes familiar applications like Word, Excel, and PowerPoint, along with cloud services such as Exchange Online for email, OneDrive for file storage and sharing, Teams for collaboration, and more. With Microsoft 365, users can access their applications and data from various devices, promoting flexibility and seamless collaboration. The subscription-based model ensures that users receive regular updates and new features, enhancing the overall experience. Microsoft 365 caters to both individual users and businesses, offering a range of plans to meet diverse needs. What are the benefits of Microsoft 365? Access to the latest productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and so much moreThe ability to install the apps on PCs, Macs, tablets, and phones1 TB of OneDrive cloud storageFrequent feature updates and upgrades Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach to IT and Cyber Security consultancy. Our specialist IT services include but are not limited to:Azure Virtual DesktopBusiness Continuity PlanningDisaster Recovery PlanningCyber EssentialsEdge... --- ### Managed Service Provider (MSP) > A Managed Service Provider (MSP) is a third-party company that delivers a range of IT services and support to businesses, typically on a subscription or outsourcing model. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-managed-service-provider/ A Managed Service Provider (MSP) is a third-party company that delivers a range of IT services and support to businesses, typically on a subscription or outsourcing model. KNOWLEDGE BASEManaged Service Provider (MSP)What is a Managed Service Provider? A Managed Service Provider (MSP) is a third-party that delivers a range of IT services and support to businesses, typically on a subscription or outsourcing model. MSPs are responsible for managing and maintaining an organisation's IT infrastructure, including servers, networks, devices, and applications. Services provided by MSPs often include proactive monitoring, security management, data backup and recovery, help desk support, and strategic IT consulting. The goal of an MSP is to ensure the reliability, security, and efficiency of a client's IT environment, allowing the client to focus on its core business functions. The MSP model typically offers businesses the benefits of cost-effective, scalable, and specialised IT services without the need for an in-house IT team. What services does a Managed Service Provider manage? Traditionally, businesses outsourced critical IT processes, such as infrastructure installation, management, networking, security, and data warehouses, to MSPs, ensuring access to essential capabilities while managing costs effectively. This outsourcing principle has expanded beyond IT to encompass any business processes where organisations lack in-house expertise or setting up capabilities internally would divert resources from more strategic activities. For example, in the era of hybrid work models and diverse employment categories, managing human resources (HR) has become intricate. Many organisations opt to outsource different HR activities to professional employer organisations (PEOs). Key business processes commonly outsourced to MSPs include:PayrollIT services and infrastructureWorkforce managementRecruitmentVendor managementContract management and complianceHuman resourcesBy using an MSP, businesses benefit from streamline operations, enhance efficiency, and... --- ### Managed Service Security Provider (MSSP) > A Managed Security Service Provider (MSSP) is a specialised third-party company that offers comprehensive cybersecurity services to organisations. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-managed-service-security-provider/ A Managed Security Service Provider (MSSP) is a specialised third-party company that offers comprehensive cybersecurity services to organisations. KNOWLEDGE BASEManaged Service Security Provider (MSSP)What is a Managed Service Security Provider? A Managed Security Service Provider (MSSP) is a specialised third-party company that offers comprehensive cyber security services to organisations. MSSPs take on the responsibility of managing and enhancing the security posture of their clients by providing a range of security services, often on a subscription or service-based model. The primary objective of an MSSP is to protect its clients from cyber threats, monitor security events, and respond to incidents promptly. What services does an MSSP provide? Security Monitoring and Threat DetectionMSSPs continuously monitor their clients' networks, systems, and applications for signs of security threats. Advanced tools and technologies are employed to detect and analyse security events, including suspicious activities and potential breaches. Incident Response and ManagementIn the event of a security incident or breach, MSSPs have dedicated teams equipped to respond swiftly. This includes investigating the incident, containing the threat, and implementing measures to prevent further damage. Vulnerability ManagementMSSPs assist clients in identifying and addressing vulnerabilities in their IT infrastructure. This involves regular security assessments, penetration testing, and the implementation of patches and updates to mitigate potential risks. Security Information and Event Management (SIEM)They deploy SIEM solutions to aggregate and analyse security data from various sources. SIEM enables real-time monitoring, correlation of events, and the generation of alerts for potential security incidents. Managed Firewall and Intrusion Prevention Systems (IPS) Firewall and IPS solutions are managed and configured to control network traffic, prevent unauthorised access, and detect and block... --- ### Managed IT > Managed IT is when a business chooses to outsourcing their IT infrastructure, support, services, and systems to a third-party provider, known as a Managed Service Provider (MSP). - Published: 2024-01-02 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-managed-it/ Managed IT is when a business chooses to outsourcing their IT infrastructure, support, services, and systems to a third-party provider, known as a Managed Service Provider (MSP). KNOWLEDGE BASEManaged ITWhat is Managed IT? Managed IT is when a business chooses to outsourcing their IT infrastructure, support, services, and systems to a third-party provider, known as a Managed Service Provider (MSP). In a managed IT arrangement, the MSP takes on the role of overseeing and managing various aspects of the client's IT environment, providing proactive support, and ensuring the smooth operation of IT systems. What are the core elements of a managed IT service? Proactive MonitoringMSPs continuously monitor the client's IT infrastructure, networks, and systems to identify and address potential issues before they escalate into problems. Remote ManagementMany IT tasks, such as software updates, security patches, and system configurations, can be performed remotely by the MSP, reducing the need for on-site interventions. Technical SupportManaged IT services often include a help desk or support team that provides assistance to end-users, addressing IT-related concerns, troubleshooting issues, and offering technical guidance. Security ManagementMSPs implement and manage security measures to protect the organisation's IT assets from cyber threats. This includes antivirus software, firewalls, intrusion detection, and other security protocols. Data Backup and RecoveryManaged IT services typically include regular data backups and recovery solutions to safeguard critical information and ensure business continuity in case of data loss or system failures. ScalabilityAs businesses grow or experience changes, managed IT services can easily scale to accommodate evolving IT requirements, such as additional users, devices, or applications. Strategic IT PlanningMSPs work collaboratively with clients to develop and execute an IT strategy aligned with organisational goals, ensuring... --- ### Managed Cloud > Managed Cloud is a cloud computing service model where a third-party provider takes responsibility for the management, security, and optimisation of cloud infrastructure on behalf of the client. - Published: 2024-01-02 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-managed-cloud/ Managed Cloud is a cloud computing service where a third-party provider takes responsibility for the management, security, and optimisation of cloud infrastructure on behalf of the client. KNOWLEDGE BASEManaged CloudWhat is Managed Cloud? Managed Cloud is a cloud computing service where a third-party provider such as Opus, takes responsibility for the management, security, and optimisation of cloud IT infrastructure on behalf of their client. This includes overseeing infrastructure setup, continuous performance monitoring, implementing security measures, managing backups and disaster recovery, applying updates, ensuring scalability, providing technical support, and ensuring compliance with regulations. Managed Cloud services enable organisations to leverage cloud benefits without the burden of day-to-day management, this enables them to focus on core operations and strategic initiatives instead. What are the benefits of Managed Cloud services? Access Specialist Expertise and SupportManaged Cloud providers bring specialised skills and experience, offering expert guidance and support for cloud infrastructure. Benefit from Cost SavingsBy outsourcing cloud management, organisations can reduce the need for in-house IT staff and associated training, potentially leading to cost savings. Enhance overall EfficiencyProviders ensure high availability, reliability, and optimal performance of cloud resources, minimising downtime and enhancing overall system efficiency. Security and ComplianceManaged Cloud services include robust security measures, ensuring data protection and compliance with industry regulations. Providers implement and update security protocols to address evolving threats. Fully ScalableManaged Cloud services facilitate the seamless scalability of resources based on organisational needs, allowing for efficient adjustments in response to changing workloads. Enables you to Focus on Core CompetenciesOrganisations can concentrate on their core business functions and strategic initiatives, as routine cloud management tasks are handled by the service provider. Benefit from Proactive MonitoringContinuous monitoring enables early detection... --- ### Malware > Malware is typically any software specifically designed to harm, exploit, or compromise computer systems, networks, or user devices. - Published: 2024-01-02 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-malware/ Malware, short for malicious software, refers to any software specifically designed to harm, exploit, or compromise computer systems, networks, or user devices. KNOWLEDGE BASEMalwareWhat is Malware? Malware refers to any software specifically designed to harm, exploit, or compromise computer systems, networks, or user devices. Malware is created with malicious intent and is often used by cyber criminals to steal sensitive information, disrupt operations, or gain unauthorised access to systems. There are various types of malware, each serving different malicious purposes. Some common types of malwareVirusesPrograms that attach themselves to legitimate files and replicate when the infected file is executed. WormsSelf-replicating programs that spread across networks without requiring user interaction. TrojansMalware disguised as legitimate software, tricking users into installing and executing it, often leading to unauthorised access. RansomwareMalware that encrypts files or locks users out of their systems, demanding a ransom in exchange for restoring access. SpywareSoftware designed to spy on users, collecting sensitive information such as passwords, keystrokes, or browsing habits. AdwareDisplays unwanted advertisements to users, often disrupting the user experience and sometimes leading to further malware infections. RootkitsMalicious software that provides unauthorised access to a computer while hiding its presence from users and security software. BotnetsNetworks of compromised computers, known as bots, controlled by a single entity to perform malicious activities, such as distributed denial-of-service (DDoS) attacks. Malware is typically spread through various methods, including email attachments, malicious websites, infected software downloads, and compromised networks. Protecting against malware involves using antivirus and anti-malware software, keeping systems and software up to date, exercising caution when downloading files or clicking on links, and implementing robust cyber security practices. Speak to a consultant We... --- ### IT Strategy > An IT strategy refers to a comprehensive plan outlining how organisations use information technology to achieve its business objectives. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-an-it-strategy/ An IT strategy is a comprehensive plan outlining how an organisation will use information technology to achieve its business objectives. KNOWLEDGE BASEIT StrategyWhat is IT Strategy? An IT strategy is a comprehensive plan outlining how an organisation will use information technology to achieve its business objectives. This involves aligning IT initiatives with the overall goals of the business to enhance efficiency, competitiveness, and overall performance. A well-defined IT strategy is crucial for organisations to leverage the best suited technology to their business needs effectively, stay ahead of the competition, and embrace technological advancements. What are the key elements of an IT strategy? Business AlignmentEnsuring that IT initiatives directly support and align with the organisation's business objectives and goals. IT Roadmap CreationDevelopment of an IT roadmap that outlines the deployment and evolution of technology over a specified time period. Resource ManagementEfficiently managing IT resources, including personnel, infrastructure, and budget, to maximise value and deliver optimal performance. Security and Risk ManagementImplementing measures to secure IT systems and data, and managing risks associated with technology usage. Continuous InnovationFostering an environment of IT innovation to complement the digital transformation strategy. Integration with IT SystemsEnsuring seamless integration of IT systems and compatibility with existing business processes. Scalability and FlexibilityDesigning IT solutions that can scale to meet growing demands and adapt to changes in the business environment. Collaboration and CommunicationEnhancing collaboration and communication through the use of IT tools and platforms. Achieve IT GovernanceEstablishing governance frameworks to guide decision-making, ensure compliance, and manage IT projects effectively. Continuous Improvement MechanismsImplementing mechanisms for ongoing evaluation, feedback, and improvement of IT processes and systems. Speak to a consultant We... --- ### IT Service Desk > An IT service desk, also known as a help desk, serves as a centralized point of contact within an organization, providing support and assistance to end-users facing IT-related issues or service requests. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-an-it-service-desk/ An IT service desk, also known as a help desk, serves as a centralised point of contact within an organisation, providing support and assistance to end-users facing IT-related issues or service requests. KNOWLEDGE BASEIT Service DeskWhat is IT Service Desk? An IT service desk, also known as a help desk, serves as a centralised point of contact within an organisation, providing support and assistance to end-users facing IT-related issues or service requests. It plays a vital role in resolving technical problems, fulfilling service requests, and serving as a communication hub for users. Key functions include incident management through ticketing systems, proactive support through monitoring, and maintaining a knowledge base for user self-help. The service desk aims to ensure efficient problem resolution, user education, and continuous improvement in IT services. What are the levels within a Service Desk? An IT service desk typically consists of different support levels, each addressing specific aspects of technical issues and service requests. Level 1 (First-Line Support):First point of contact for users. Handles basic issues and service requests. Provides initial troubleshooting and resolution. Documents and categorises incidents. Level 2 (Second-Line Support):Takes on more complex issues escalated from Level 1. In-depth technical knowledge and expertise. Resolves incidents that require deeper troubleshooting. Collaborates with Level 3 for advanced issues. Level 3 (Third-Line Support):Specialised experts in specific technologies or systems. Addresses the most complex and critical issues. Collaborates with other IT teams for in-depth problem resolution. Often involved in system enhancements and advanced projects. Level 4 (Development or Engineering):Highly specialised and focused on system development. Creates solutions for persistent or unique issues. Involved in designing and implementing new systems. Collaborates with other departments for long-term improvements. These levels represent a tiered... --- ### IT Outsourcing > IT outsourcing refers to the practice of contracting out certain information technology functions or services to external service providers. - Published: 2024-01-02 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-outsourcing/ IT outsourcing refers to the practice of contracting out certain information technology functions or services to external service providers. KNOWLEDGE BASEIT OutsourcingWhat is IT Outsourcing? IT outsourcing refers to the practice of contracting out certain information technology functions or services to external service providers. Organisations opt for IT outsourcing to leverage the expertise and resources of specialised vendors rather than handling all IT tasks in-house. This strategic arrangement allows businesses to focus on their core competencies while obtaining cost-effective, efficient, and scalable IT solutions. What are the different types of IT outsourcing? Infrastructure OutsourcingApplication OutsourcingBusiness Process Outsourcing (BPO)Benefits of IT Outsourcing1: Cost EfficiencyOutsourcing often reduces operational costs as organisations can access skilled labor and infrastructure without the need for significant investments. 2: Focus on Core CompetenciesAllows businesses to concentrate on core activities while leaving non-core functions to specialised providers. 3: Access to Global TalentEnables access to a diverse pool of skilled professionals and expertise from around the world. 4. ScalabilityOffers flexibility to scale IT resources up or down based on business requirements. IT outsourcing has become a widespread practice globally, offering organisations the flexibility to adapt to changing business needs and technological advancements. The decision to outsource IT functions is often based on the strategic goals and priorities of the organisation. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their... --- ### IT Infrastructure > IT infrastructure refers to the collection of hardware, software, networks, facilities, and other components that support the overall operation and functionality of an organisation's IT environment. - Published: 2024-01-02 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-infrastructure/ IT infrastructure is the collection of hardware, software, networks, facilities, and other components that support the overall operation and functionality of an organisation's IT environment. KNOWLEDGE BASEIT InfrastructureWhat is IT Infrastructure? Information Technology (IT) infrastructure refers to the collection of hardware, software, networks, facilities, and other components that support the overall operation and functionality of an organisation's IT environment. It serves as the foundation for the organisation's digital operations and facilitates the management and delivery of IT services. The IT infrastructure includes various interconnected elements that work together to enable the processing, storage, transmission, and retrieval of information within the organisation. What are the key elements of IT infrastructure HardwarePhysical devices such as servers, computers, data storage devices, networking equipment, and peripherals that form the basic building blocks of the IT system. SoftwareApplications, operating systems, and system software that provide functionality and enable users to perform tasks on computers and other devices. Networking InfrastructureThe network components, including routers, switches, firewalls, and communication protocols, that allow different devices to connect and communicate with each other. Data StorageFacilities and technologies for storing and managing data, including servers, databases, and storage systems. Cloud ServicesInfrastructure provided by cloud service providers, offering scalable and on-demand computing resources over the internet. Data CentresFacilities that house and manage servers, networking equipment, and other IT components, often equipped with environmental controls and security measures. Telecommunications InfrastructureCommunication systems and technologies, such as telephone networks and internet connectivity, that enable data transmission. Security InfrastructureMeasures and technologies designed to protect IT assets, including firewalls, antivirus software, encryption, and access controls. Monitoring and Management ToolsSoftware tools and systems used to monitor the performance, availability, and security of... --- ### IT Governance > IT Governance refers to the framework of policies, processes and decision-making structures that guide and ensure the effective and efficient use of information technology (IT) within an organisation. - Published: 2024-01-02 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-governance/ IT governance refers to the framework of policies, processes, and decision-making structures that guide and ensure the effective and efficient use of information technology (IT) within an organisation. KNOWLEDGE BASEIT GovernanceWhat is IT Governance? IT governance refers to the framework of policies, processes, and decision-making structures that guide and ensure the effective and efficient use of information technology (IT) within an organisation. It encompasses the strategies and mechanisms by which an organisation's IT resources are managed and aligned with its business goals and objectives. The primary purpose of IT governance is to provide a structured approach for making decisions about IT investments, resources, and risks to achieve business value. Key components IT governanceStrategic AlignmentEnsuring that IT activities and investments are closely aligned with the organisation's overall business strategy and goals. Risk ManagementIdentifying, assessing, and managing risks associated with IT, including cyber security risks, data breaches, and compliance issues. Resource ManagementEfficiently managing IT resources, including budgets, personnel, and technology assets, to maximise their contribution to organisational objectives. Performance MeasurementEstablishing metrics and Key Performance Indicators (KPIs) to assess and monitor the performance of IT services and initiatives. Compliance and Legal ResponsibilitiesEnsuring that IT operations and practices comply with relevant laws, regulations, and industry standards. Decision-Making StructuresDefining roles, responsibilities, and decision-making processes within the organisation's IT governance framework. Communication and TransparencyFacilitating open communication between IT and business stakeholders, ensuring transparency in decision-making and reporting. Continuous ImprovementImplementing processes for continuous improvement in IT governance practices and adapting to changes in technology and business environments. Security and Data ProtectionAddressing information security concerns and safeguarding sensitive data against unauthorised access, breaches, and cyber threats. Effective IT governance helps organisations make informed decisions about IT... --- ### IT Glue > IT Glue is a cloud-based IT documentation platform designed to help managed service providers (MSPs) and IT professionals organise, centralise and streamline their IT documentation. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-glue/ IT Glue is a cloud-based IT documentation platform designed to help managed service providers (MSPs) and IT professionals organise, centralise and streamline their IT documentation. KNOWLEDGE BASEIT GlueWhat is IT Glue? IT Glue is a cloud-based IT documentation platform designed to help managed service providers (MSPs) and IT professionals organise, centralise, and streamline their IT documentation. It is a solution that allows users to document and access critical information related to their IT environments, systems, processes, and client details. Key features of IT Glue Software include:Documentation CentralisationIT Glue provides a centralised repository for storing and organising IT documentation, making it easily accessible for IT teams. Password ManagementSecurely manage and store passwords, credentials, and other sensitive information with role-based access controls. AutomationSome automation features help streamline documentation processes and keep information up-to-date. IntegrationsIntegration capabilities with various IT tools and platforms, allowing for a more comprehensive view of the IT environment. VersioningKeep track of changes made to documentation over time, maintaining a history of revisions. Client Relationship Management (CRM)Some functionalities related to managing client information and interactions. It's important to note that product features and capabilities may evolve, so it's recommended to check the official IT Glue website or contact the provider for the latest and most accurate information about the platform's offerings. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach to IT and Cyber Security... --- ### IT Consultancy > IT consultancy refers to the professional service provided by experts in the field of information technology. - Published: 2024-01-02 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-consultancy/ IT consultancy refers to the professional service provided by experts in the field of information technology to assist organisations in leveraging technology to achieve their business objectives. KNOWLEDGE BASEIT ConsultancyWhat is IT Consultancy? IT consultancy provides organisations in leveraging technology to achieve their business objectives. It is sought by organisations of all sizes to gain expert insights into their IT landscape, improve efficiency, and implement the best technology to enable their business to achieve optimal performance. IT consultants bring a wealth of knowledge and experience to address specific challenges, implement best practices, and drive innovation in the ever-evolving field of information technology. Key aspects of IT Consultancy Strategic PlanningAligning IT strategies with overall business goals by analysing the current technology landscape and developing plans for improvement. Technology AssessmentEvaluating existing IT infrastructure, systems, and processes to identify strengths, weaknesses, and areas for optimisation. Solution DesignDesigning and proposing solutions that involve implementing new technologies, upgrading existing systems, or optimising processes. Implementation and IntegrationOverseeing the implementation of recommended solutions and ensuring seamless integration into the existing infrastructure. Security & ComplianceAddressing cyber security concerns and ensuring IT practices align with industry regulations and compliance standards. Project ManagementManaging complex IT initiatives, overseeing planning, execution, and monitoring to ensure projects are delivered on time and within budget. Training & Change ManagementProviding training on new technologies and processes, and assisting with change management strategies for a smooth transition. Cost OptimisationAnalysing IT budgets and expenditures to optimise costs while maintaining or improving performance, evaluating the total cost of ownership for technology investments. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a... --- ### Infrastructure as a Service > Infrastructure as a Service (IaaS) is a cloud computing model that provides virtualised computing resources over the internet. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-infrastructure-as-a-service/ Infrastructure as a Service (IaaS) is a cloud computing model that provides virtualised computing resources over the internet. KNOWLEDGE BASEInfrastructure as a Service (IaaS)What is Infrastructure as a Service? Infrastructure as a Service (IaaS) is a cloud computing model that provides virtualised computing resources over the internet. In an IaaS environment, users can rent or lease virtualised hardware resources, such as virtual machines, storage, and networking components, rather than investing in and maintaining physical infrastructure. Key features of IaaSVirtualisationIaaS relies on virtualisation technologies to create virtual instances of computing resources. Virtual machines (VMs) are a common example, allowing users to run multiple operating systems on a single physical server. ScalabilityUsers can scale their infrastructure up or down based on their requirements. This flexibility enables organisations to adapt quickly to changing workloads and demands. Self-ServiceIaaS platforms typically offer self-service interfaces or APIs that allow users to provision and manage resources independently. This reduces the need for manual intervention and speeds up the deployment process. Pay-as-You-Go PricingIaaS providers often follow a pay-as-you-go or a subscription-based pricing model. Users pay for the resources they consume, providing cost efficiency and eliminating the need for large upfront investments. Network ConnectivityIaaS solutions include networking capabilities, allowing users to configure and manage network components, such as firewalls, load balancers, and virtual private networks (VPNs). Storage OptionsIaaS platforms offer various storage options, including block storage and object storage, to meet diverse storage needs. Users can store and retrieve data as required. Managed ServicesWhile IaaS provides the foundational infrastructure, users are responsible for managing the operating systems, applications, and higher-level components. Some IaaS providers offer additional managed... --- ### Hybrid Backup > Hybrid backup refers to a data backup strategy that combines elements of both local (on-premises) and cloud-based backup solutions. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-hybrid-backup/ Hybrid backup refers to a data backup strategy that combines elements of both local (on-premises) and cloud-based backup solutions. KNOWLEDGE BASEHybrid BackupWhat is Hybrid Backup? Hybrid backup refers to a data backup strategy that combines elements of both local (on-premises) and cloud-based backup solutions. This approach aims to provide a balanced and flexible backup solution that takes advantage of the benefits offered by both on-premises infrastructure and cloud services. In a hybrid backup setup, critical data is backed up to both local storage devices and remote cloud servers, creating redundant copies for added security and accessibility. Key features of Hybrid Backup Local Backup Organisations maintain a local backup infrastructure on their premises, typically using servers, network-attached storage (NAS), or other storage devices. Local backups offer fast data recovery times and are suitable for quickly restoring data in the event of hardware failures or other local issues. Cloud Backup In addition to local backups, a copy of the data is securely stored in the cloud. Cloud-based backup services offer scalability, off-site storage, and the ability to access data from anywhere with an internet connection. Cloud backups act as a safeguard against on-site disasters, such as fires, floods, or theft. Redundancy Hybrid backup provides redundancy by having multiple copies of data stored in different locations. This helps protect against data loss due to hardware failures, accidental deletions, or other unforeseen incidents. Scalability Cloud-based backup solutions often offer scalable storage options, allowing organisations to adapt to changing data storage needs without the need for significant on-premises infrastructure investments. Cost Efficiency Hybrid backup allows organizations to optimize costs by leveraging local storage for... --- ### Firmware > Firmware is a software that is embedded in electronic devices to control and manage the device's specific hardware. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-firmware/ Firmware is a software that is embedded in electronic devices to control and manage the device's specific hardware. KNOWLEDGE BASEFirmwareWhat is Firmware? Firmware is a type of software that is embedded in electronic devices to control and manage the device's specific hardware. It serves as the intermediary between the hardware and higher-level software, providing the necessary instructions for the device to function properly. Unlike traditional software, firmware is typically stored in non-volatile memory, such as ROM (Read-Only Memory) or flash memory, which retains the instructions even when the device is powered off. What are the key features of firmwareDevice ControlFirmware is responsible for controlling the hardware components and functions of a device. This can include managing input and output operations, controlling peripheral devices, and handling communication between different hardware elements. InitialisationDuring the startup process of a device, firmware initialises and configures the hardware components to ensure they are in a known and functional state. This initialisation process is crucial for the proper operation of the device. Embedded NatureFirmware is typically specific to the hardware it is designed for and is closely tied to the device's architecture. It is "embedded" in the device, meaning it is stored on a chip or memory within the device itself. UpdatesManufacturers can release firmware updates to enhance device functionality, fix bugs, improve security, or add new features. Users can apply these updates to keep their devices up-to-date and optimise performance. Low-Level OperationsFirmware operates at a lower level than regular software applications. It interacts directly with the hardware, translating higher-level commands from software into instructions that the hardware can execute. Examples of devices that... --- ### Firewalls > A firewall is a network security system designed to monitor, control, and manage incoming and outgoing network traffic based on predetermined security rules. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-firewall/ A firewall is a network security system designed to monitor, control, and manage incoming and outgoing network traffic based on predetermined security rules. KNOWLEDGE BASEFirewallsWhat is a Firewall? A firewall is a network security system designed to monitor, control, and manage incoming and outgoing network traffic based on predetermined security rules. It acts as a barrier between a trusted internal network and untrusted external networks, such as the internet, to prevent unauthorised access, cyberattacks, or the spread of malicious software. Firewalls can be implemented in both hardware and software forms and play a crucial role in safeguarding computer systems and networks from potential threats. Firewalls offer several benefits for businessAccess ControlFirewalls regulate and control access to a network, allowing only authorised users and data to enter or leave the network. This helps prevent unauthorised access and potential security breaches. Network SecurityBy monitoring and filtering incoming and outgoing traffic, firewalls act as a barrier against various cyber threats, including viruses, malware, and other malicious activities. They play a vital role in safeguarding sensitive data. Prevention of Unauthorised AccessFirewalls prevent unauthorised users or external entities from gaining access to internal networks and resources. This helps protect confidential information and ensures that only legitimate users have access to network resources. Traffic Monitoring and LoggingFirewalls provide visibility into network traffic by monitoring and logging activities. This enables administrators to analyse network behaviour, identify potential security issues, and take appropriate measures to enhance overall security. Protection Against Cyber AttacksFirewalls are effective in defending against common cyber attacks, such as Distributed Denial of Service (DDoS) attacks, by filtering and blocking malicious traffic before it reaches the network infrastructure. Policy... --- ### Exclaimer > Exclaimer ensures compliant Exchange signatures across various devices. It seamlessly incorporates signatures into all emails processed through Exchange, regardless of the email client or the device used. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-exclaimer-emails-signature-software/ Exclaimer manages Exchange signatures across various devices. It seamlessly incorporates signatures into all emails processed through Exchange, regardless of the email client or the device used. KNOWLEDGE BASEExclaimerWhat is Exclaimer Email Software? Exclaimer Email Software ensures compliant Exchange signatures across various devices. It seamlessly incorporates signatures into all emails processed through Exchange, regardless of the email client or the device used. What are the benefits of Exclaimer Email Signatures? Use the drag-and-drop editor to craft email signatures seamlessly. Establish rules for signature application, catering to roles, departments, and locations on a company-wide or individual basis. Enhance promotional messages using banners and incorporate social icons to boost engagement. Incorporate functional elements, such as one-click surveys and essential disclaimers. Efficiently manage email signatures centrally from a single location. Monitor and measure success through an analytics dashboard. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach to IT and Cyber Security consultancy. Our specialist IT services include but are not limited to:Azure Virtual DesktopBusiness Continuity PlanningDisaster Recovery PlanningCyber EssentialsEdge SecurityHybrid BackupIT ConsultancyOutsourced ITTwo Factor AuthenticationBack to our IT Glossary > Industry Recognition WINNERSUK Security Partner of the Year 2023Partner of the Year 2022Modern Workplace Partner of the Year 2021 FINALISTSModern Workplace Partner of the Year 2023 Keen to discuss your IT requirement? Get in touch --- ### Ethernet > Ethernet is a widely used technology for connecting computers, servers, routers, switches, and other network devices within a local area network (LAN) or, more broadly, in a larger network infrastructure. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-ethernet/ Ethernet is a technology used for connecting computers, servers, routers, switches, and other network devices within a local area network (LAN) in a larger network infrastructure. KNOWLEDGE BASEEthernetWhat is Ethernet? Ethernet is a widely used technology for connecting computers, servers, routers, switches, and other network devices within a local area network (LAN) or, more broadly, in a larger network infrastructure. It defines a set of standards for the physical and data link layers of the OSI network model, enabling devices to communicate over a shared or dedicated network medium. Key features of Ethernet Physical Connectivity Ethernet can operate over various physical mediums, including twisted-pair copper cables, fibre optic cables, and wireless connections. The most common form is Ethernet over twisted-pair cables. Data Link Layer Protocol Ethernet uses a protocol at the data link layer, with the most prevalent version being the Ethernet II frame format. This frame format includes source and destination MAC (Media Access Control) addresses, type information, and payload data. CSMA/CD (Carrier Sense Multiple Access with Collision Detection) In the past, Ethernet networks used CSMA/CD as a protocol to manage access to the shared communication medium (e. g. , a coaxial cable). However, with the widespread use of switched Ethernet, CSMA/CD is no longer commonly used. Switched Ethernet In modern Ethernet networks, especially in LANs, the traditional shared medium has been largely replaced by switched Ethernet. Switches allow devices to communicate more efficiently by creating dedicated communication paths between devices, eliminating collisions and increasing network performance. Data Transmission Speeds Ethernet supports various data transmission speeds, such as 10 Mbps (Ethernet), 100 Mbps (Fast Ethernet), 1 Gbps (Gigabit Ethernet), 10 Gbps, 25 Gbps, 40 Gbps,... --- ### Enterprise Mobility Management (EMM) > Enterprise Mobility Management (EMM) is a set of technologies, processes, and policies designed to manage and secure mobile devices, networks, and apps within a business. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-enterprise-mobility-management/ Enterprise Mobility Management (EMM) is the set of technologies, processes, and policies designed to manage and secure mobile devices, networks, and applications within a business. KNOWLEDGE BASEEnterprise Mobility Management (EMM)What is Enterprise Mobility Management? Enterprise Mobility Management (EMM) refers to the set of technologies, processes, and policies designed to manage and secure mobile devices, networks, and applications within an organisation. The primary goal of EMM is to enable employees to use mobile devices for work while ensuring the security and integrity of corporate data. Enterprise Mobility Management is particularly crucial in today's workplace, where the use of mobile devices is widespread, and remote workforces are common. It helps organisations balance the benefits of mobile productivity with the need for robust security and compliance measures. What can Enterprise Mobility Management include? Mobile Device Management (MDM)MDM focuses on managing and securing mobile devices such as smartphones, tablets, and laptops. It includes tasks like device provisioning, configuration, monitoring, and remote wipe capabilities in case a device is lost or stolen. Mobile Application Management (MAM)MAM involves controlling and securing access to mobile applications. It includes features like app distribution, updates, and the enforcement of security policies for individual apps to protect corporate data. Mobile Content Management (MCM)MCM is concerned with securing and managing access to corporate data stored on mobile devices. It includes features like document sharing, synchronisation, and encryption to protect sensitive information. Identity and Access Management (IAM)IAM ensures that only authorised individuals have access to corporate resources and data. It involves authentication methods, single sign-on, and access controls to protect against unauthorised access. Security ManagementEMM incorporates various security measures such as encryption, secure connectivity (VPN), and threat... --- ### Endpoint Protection > Endpoint protection involves safeguarding devices such as workstations, servers, and other susceptible devices equipped with a security client from potential malicious threats and cyberattacks. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-endpoint-protection/ Endpoint protection involves safeguarding devices equipped with a security client from potential malicious threats and cyberattacks. KNOWLEDGE BASEEndpoint ProtectionWhat is Endpoint Protection? Endpoint protection is a comprehensive approach to safeguarding computer networks by securing individual devices (endpoints) from potential cybersecurity threats, malware, and unauthorised access. This strategy aims to ensure the security and integrity of each device connected to a network, including desktops, laptops, servers, and mobile devices. Endpoint protection typically involves the use of security solutions, such as antivirus software, firewalls, and other tools, to detect, prevent, and respond to potential security breaches on individual devices within a network. Why is Endpoint Protection Important? Defence Against Cyber ThreatsEndpoint devices are common targets for cyber threats, including malware, ransomware, and phishing attacks. Effective endpoint protection helps detect and block these threats, preventing them from compromising sensitive data or disrupting operations. Data SecurityEndpoints often store and access sensitive data. A breach on a single device can lead to unauthorised access to critical information. Endpoint protection safeguards data on individual devices, reducing the risk of data breaches. Network SecurityEndpoints serve as entry points to a network. If compromised, they can be used to launch attacks on the broader network. Endpoint protection helps contain and neutralise threats before they can spread across the network. Protection Against Malicious ActivitiesEndpoint protection tools monitor for unusual activities on devices, helping identify and mitigate potential security incidents. This includes activities that may indicate an ongoing cyber attack or unauthorised access. Compliance RequirementsMany industries and regulatory frameworks require organisations to implement security measures, including endpoint protection, to comply with data protection and privacy standards.... --- ### Email Security > Email security involves implementing measures to safeguard email communication systems from cyber threats and unauthorised access. - Published: 2024-01-01 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-email-security/ Email security involves implementing measures to safeguard email communication systems from cyber threats and unauthorised access. KNOWLEDGE BASEEmail SecurityWhat is Email Security? Email security involves implementing measures to safeguard email communication systems from cyber threats and unauthorised access. It encompasses practices such as encryption, authentication, and anti-phishing measures to protect against risks like phishing attacks, malware, and spam. Regular updates are essential to patch vulnerabilities, making email security a crucial aspect of an organisation's broader cyber security efforts. What are the Key Elements of Email Security? EncryptionEncrypting emails ensures that the content is only accessible to authorised recipients, preventing eavesdropping and unauthorised access. AuthenticationImplementing strong authentication methods, such as DKIM (DomainKeys Identified Mail) and SPF (Sender Policy Framework), helps verify the legitimacy of the sender, reducing the risk of phishing. Anti-Phishing MeasuresDeploying filters and technologies to identify and block email phishing attempts, which involve fraudulent emails seeking to deceive recipients into revealing sensitive information. Anti-Malware ProtectionUtilising software and tools that scan email attachments and links for malware, preventing the spread of malicious software. Spam FilteringEmploying spam filters to automatically detect and filter out unwanted and potentially harmful spam emails. Access ControlsImplementing access controls to restrict unauthorised access to email accounts, reducing the risk of compromised accounts being used for malicious purposes. Employee TrainingEducating users about email security best practices, including recognising phishing attempts, avoiding suspicious links, and using secure passwords, plus password management. Regular UpdatesEnsuring that email systems and security software are regularly updated to patch vulnerabilities and protect against evolving threats to ensure your organisation remains fully protected. Speak to a consultant We are accredited... --- ### Edge Security > Edge security is focused on protecting the entry and exit points of a network, where data traffic enters or leaves an organisation. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-edge-security/ Edge security is focused on protecting the entry and exit points of a network, where data traffic enters or leaves an organisation. KNOWLEDGE BASEEdge SecurityWhat is Edge Security? Edge security is a targeted approach to safeguarding the entry and exit points of a network, specifically where data traffic traverses the boundary between an organisation's internal network and external networks like the internet. It revolves around the implementation of security measures strategically positioned at the network edge. The network edge forms the boundary between the internal infrastructure and external networks, and becomes the focal point for deploying crucial security mechanisms. Edge security is a proactive strategy that involves measures such as firewalls, intrusion detection, and prevention systems, designed to monitor, filter, and regulate incoming and outgoing traffic. This comprehensive approach ensures that only authorised users and devices gain access, creating a robust defence against cyber threats. What are the key elements of Edge Security? Perimeter DefenceEdge security involves deploying firewalls, intrusion detection and prevention systems, and other security mechanisms at the network perimeter. These tools monitor and filter incoming and outgoing traffic to prevent unauthorised access, attacks, or data breaches. Access ControlControlling access to the network is critical for security. Edge security solutions often include access control measures, such as secure authentication methods, to ensure that only authorised users and devices can access the network. Content FilteringEdge security may involve content filtering to block malicious content, websites, or harmful applications. This helps prevent users within the network from accessing potentially dangerous or inappropriate content. DDoS ProtectionDistributed Denial of Service (DDoS) attacks can overwhelm a network with traffic, causing disruptions. Edge security solutions often... --- ### Dynamics 365 > Microsoft Dynamics 365 is a suite of intelligent business applications, integrating Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to optimise overall business operations through AI-driven insights. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-dynamics-365/ Microsoft Dynamics 365 is a suite of intelligent business applications, integrating Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). KNOWLEDGE BASEMicrosoft Dynamics 365What is Microsoft Dynamics 365? Microsoft Dynamics 365 is a suite of intelligent business applications, integrating Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to optimise overall business operations through AI-driven insights. Seamless integration consolidates business and customer data, fostering collaboration across functions and enabling a proactive approach to achieving business goals. What are the business benefits of Microsoft Dynamics 365? Microsoft Dynamics 365 offers several business benefits that deliver enhanced and optimised business operations. A Complete and Unified PlatformDynamics 365 integrates CRM and ERP functionalities, providing a unified platform for managing various aspects of business operations. This integration facilitates seamless data flow and collaboration across different business functions. Driven by AI InsightsThe entire Dynamics 365 application suite leverages artificial intelligence (AI) to provide predictive and actionable insights. AI-driven analytics enable organisations to make informed decisions, identify trends, and anticipate customer needs. Streamlined Business ProcessesDynamics 365 helps organisations streamline and automate their business processes. This leads to increased efficiency, reduced manual work, and improved overall productivity. Enhanced Customer EngagementWith CRM capabilities, Dynamics 365 focuses on improving customer engagement. It enables organizations to build stronger relationships with customers by providing a 360-degree view of customer interactions and preferences. Fully Scalable Alongside your BusinessThe platform is scalable, allowing organisations to adapt and grow. Whether a small business or a large enterprise, Dynamics 365 can accommodate changing business needs and scale accordingly. Flexibility and CustomisationDynamics 365 is highly customizable, allowing organizations to tailor the system to meet their specific... --- ### Defender > Microsoft Defender is a comprehensive antivirus and anti-malware software designed to provide real-time protection against various threats such as viruses, malware, spyware, and other malicious software. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-defender/ Microsoft Defender is a comprehensive antivirus and anti-malware software designed to provide real-time protection against various threats. KNOWLEDGE BASEMicrosoft DefenderWhat is Microsoft Defender? Microsoft Defender, formerly known as Windows Defender, is a comprehensive antivirus and anti-malware software designed to provide real-time protection against various threats such as viruses, malware, spyware, and other malicious software. As a built-in security solution for Windows, Microsoft Defender is designed to offer a baseline level of protection. Users also have the flexibility to complement it with additional security measures, depending on their specific needs and preferences. What are the key benefits of Microsoft Defender? Real-time ProtectionMicrosoft Defender continuously monitors the system, files, and applications in real-time to detect and block potential threats. Virus and Malware ScanningIt performs regular scans of the system to identify and remove viruses, malware, and other malicious software. Firewall and Network ProtectionMicrosoft Defender includes a built-in firewall to monitor network traffic and help prevent unauthorised access to the system. Browser SecurityIt integrates with web browsers to provide protection against phishing attempts, malicious websites, and other online threats. Automatic UpdatesMicrosoft Defender receives regular updates to its virus definitions and threat database, ensuring that it is equipped to handle the latest known threats. Security DashboardUsers can access a security dashboard to view the status of their device's security and take necessary actions. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales... --- ### Dark Web Monitoring > Dark Web Monitoring proactively searches and closely monitors information circulating on the dark web. This involves identifying compromised or leaked data, including stolen passwords, credentials, IP, and other highly sensitive information. - Published: 2024-01-01 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-dark-web-monitoring/ Dark Web Monitoring proactively searches information circulating on the dark web. This involves identifying compromised or leaked data and other highly sensitive information. KNOWLEDGE BASEDark Web MonitoringWhat is Dark Web Monitoring? Dark Web Monitoring proactively searches and closely monitors information circulating on the dark web. This involves identifying compromised or leaked data, including stolen passwords, credentials, intellectual property, and other highly sensitive information frequently traded and sold by cybercriminals. Why is Dark Web Monitoring important? It is important for businesses to use a tool to detect such information on the dark web, mitigating the risk of compromised data and exposing potential vulnerabilities. This proactive approach aims to strengthen the cyber security of our clients businesses. What does Dark Web Monitoring detect? Our dark web monitoring service provides essential visibility into compromised employee login credentials that may be circulating on the dark web and accessible to malicious actors. Through regular scanning, which encompasses domain monitoring, breach alerts, and detailed monthly reports, we identify specific business credentials available on the dark web. For example, we might discover that Sam Brown's LinkedIn login details are present on the dark web, potentially sharing similarities with his company email address and a commonly used password, which could also apply to his Office 365 login. Our comprehensive dark web monitoring tool ensures that organisations are well-informed, adequately protected, and one step ahead in the ever-evolving landscape of cybersecurity threats. See our related page for more information about Dark Web Monitoring. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and... --- ### Cyber Security Audit > A cyber security audit systematically reviews an organisation's information systems, processes and policies to assess cybersecurity measures. The goal is to identify vulnerabilities, assess compliance with security standards and ensure that protective measures are in place. - Published: 2024-01-01 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-cyber-security-audit/ A cyber security audit systematically reviews an organisation's information systems, processes and policies to assess cybersecurity measures. KNOWLEDGE BASECyber Security AuditWhat is Cyber Security Audit? A cybersecurity audit is a systematic examination of an organisation's information systems, processes, and policies to assess the cyber security measures. The goal of a cyber security audit is to identify vulnerabilities, assess compliance with security standards, and ensure that protective measures are in place to safeguard against cyber threats. What is audited in a typical cyber security audit? Network Security MeasuresExamination of the organisation's network infrastructure to identify and address vulnerabilities. This typically includes assessing firewalls, intrusion detection/prevention systems, and any other network security controls. Endpoint Security MeasuresEvaluation of the security measures on individual devices such as computers, laptops, and mobile devices. This includes antivirus software, endpoint protection, and secure configuration settings. Access Control MeasuresReview of user access privileges to ensure that only authorised individuals have access to sensitive systems and data. This involves examining user account management, password policies, and access logs. Data Protection MeasuresAssessment of measures in place to protect sensitive data, both in transit and at rest. This includes encryption protocols, data backup processes, and data storage security. Incident Response PlansEvaluation of the organisation's readiness and capabilities to respond to cybersecurity incidents. This involves reviewing Disaster Recovery Plans, Business Continuity measures and communication strategies, and the most importantly, the effectiveness of response procedures. Security Policies and ProceduresExamination of the organisation's cybersecurity policies and procedures to ensure they are comprehensive, up-to-date, and aligned with industry best practices and regulatory requirements. Levels of ComplianceAssessment of the organisation's adherence to relevant... --- ### Cyber Security > Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-security/ Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. KNOWLEDGE BASECyber SecurityWhat is Cyber Security? Cyber Security is a strategic business approach that involves safeguarding computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. It's also referred to as information technology security or electronic information security and is applicable in various contexts, including business and mobile computing. What are the different types of Cyber Security? Network SecurityThis practice secures computer networks from intruders, whether they are targeted attackers or opportunistic malware or ransomware attacks. Application SecurityFocuses on keeping software and devices free from threats. Ensuring security starts in the design phase before deploying a program or device to prevent compromising data. Information SecurityProtects the integrity and privacy of data, both during storage and transmission. Operational SecurityEncompasses processes and decisions for handling and safeguarding data assets. This includes user permissions for network access and procedures governing data storage and sharing. Disaster Recovery and Business ContinuityDefine how an organisation responds to a cyber security incident or any event causing operational or data loss. Disaster recovery plans guide the restoration of operations, while business continuity plans help the organisation operate without certain resources. End-User EducationEducating users on practices such as avoiding suspicious email attachments and refraining from plugging unidentified USB drives is crucial for organisational security. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated... --- ### Cyber Essentials Plus > Cyber Essentials Plus involves a two-step process: initiating the online assessment and undergoing a subsequent technical systems audit by an accredited assessor. - Published: 2024-01-01 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-essentials-plus/ Cyber Essentials Plus involves a two-step process: initiating the online assessment and undergoing a subsequent technical systems audit by an accredited assessor. KNOWLEDGE BASECyber Essentials PlusWhat is Cyber Essentials Plus? Cyber Essentials Plus involves a two-step process: initiating the online assessment and undergoing a subsequent technical audit of the systems by an accredited assessor. This encompasses a diverse set of user devices, all internet gateways, and all servers offering services to unauthenticated internet users. During the audit, an assessor will systematically test an appropriate random sample of these systems, typically around 10 percent, and determine if further testing is warranted. How can you achieve the Cyber Essentials Plus Certification? Businesses complete the Cyber Essentials Plus audit within three months of obtaining the Cyber Essentials basic certification. You have to have achieved the basic certification first. The Cyber Essentials Plus assessor that conducts the audit will need to conduct on-site visits to your head office and a representative selection of other offices to carry out the requisite test framework. The costs associated with a Cyber Essentials Plus certification audit is dependent upon the size and intricacy of your organisations network and what you need to do internally before the audit to adhere to the framework. Read more about both the Cyber Essentials and Cyber Essentials Plus certification here. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology... --- ### Cyber Essentials > Cyber Essentials is a robust, government-endorsed initiative designed to safeguard businesses of all sizes from a diverse range of common cyber threats. - Published: 2024-01-01 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-essential/ Cyber Essentials is a robust, government-endorsed initiative designed to safeguard businesses of all sizes from a diverse range of common cyber threats. KNOWLEDGE BASECyber EssentialsWhat is Cyber Essentials? Cyber Essentials is a robust, UK government-endorsed certification designed to safeguard businesses of all sizes from a diverse range of common cyber threats. It is a requirement to have obtained Cyber Essentials for many UK Government contracts and many businesses are opting to be certified in both Cyber Essentials and ISO 27001 (Information Security Management). The two types of Cyber Essentials CertificationCyber EssentialsThe self-assessment option furnishes protection against prevalent cyber threats. Shielding against basic attacks is crucial, as susceptibility to such intrusions can attract more sophisticated attention from cyber criminals. Certification provides confidence that your defences can repel the majority of common cyber attacks, as these threats typically target entities lacking the technical controls outlined in Cyber Essentials. Cyber Essentials PlusWhile retaining the straightforward approach characteristic of Cyber Essentials, Cyber Essentials Plus entails a hands-on technical verification process. The prescribed protective measures remain the same, but this certification involves a practical validation. Alternatively, individuals can acquaint themselves with cybersecurity terminology, acquiring sufficient knowledge to commence securing their IT infrastructure. What are the benefits of the Cyber Essentials certification? Certified CybersecurityDemonstrate your commitment to securing your IT environment against cyber threats. Customer ReassuranceInstil confidence in customers by showcasing your dedication to cybersecurity. Clear Cybersecurity InsightGain a comprehensive understanding of your organisation's cybersecurity standing. UK Government Contracts/BidsCertain government contracts necessitate Cyber Essentials certification, especially those involving sensitive information or specific technical products and services. Speak to a consultant We are accredited partners with Related Pages IT... --- ### Cloud Migration > Cloud computing is a technology paradigm that provides computing services over the internet, eliminating the need for physical hardware ownership. The benefits of cloud computing are substantial. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-migration/ Cloud migration is the process of transferring digital assets, including data, applications, and IT processes, from on-premises infrastructure to a cloud computing environment. KNOWLEDGE BASECloud MigrationWhat is Cloud Migration? Cloud migration is the process of transferring an organisation's digital assets, including data, applications, and IT processes, from on-premises infrastructure to a cloud computing environment. This transition enables businesses to leverage the benefits of cloud services, such as scalability, flexibility, and cost efficiency, while potentially enhancing overall performance and innovation. Cloud migration involves careful planning, assessing compatibility, and implementing strategies to ensure a smooth and successful transition to the cloud and once complete offers several business benefits. What are the benefits of migrating to the cloud? ScalabilityCloud platforms allow organisations to easily scale resources to meet changing demands, ensuring optimal performance and cost efficiency. Cost SavingsMigrating to the cloud eliminates the need for upfront hardware investments and reduces ongoing maintenance costs, as businesses only pay for the resources they use. FlexibilityCloud environments provide the flexibility to adapt quickly to evolving business needs, enabling experimentation with new technologies without significant upfront investments. AccessibilityCloud services facilitate remote access to data and applications, supporting flexible work arrangements and improving collaboration among teams. ReliabilityLeading cloud providers offer high levels of reliability and availability, often surpassing what on-premises solutions can achieve. SecurityCloud providers invest heavily in security measures, including encryption, access controls, and regular updates, enhancing overall security compared to traditional solutions. Automatic UpdatesCloud platforms handle software updates and maintenance, reducing the burden on internal IT teams and ensuring systems run on the latest versions. Disaster RecoveryCloud services typically include robust backup and disaster recovery solutions, providing reliable data... --- ### Cloud Computing > Cloud computing is a technology paradigm that provides computing services over the internet. - Published: 2023-12-31 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-computing/ Cloud computing provides computing services over the internet, eliminating the need for physical hardware ownership. The benefits of cloud computing are substantial. KNOWLEDGE BASECloud ComputingWhat is Cloud Computing? Cloud computing is a technology paradigm that involves delivering computing services including servers, storage, databases, networking, software, analytics, and intelligence over the Internet (known as the cloud) which provides innovation, flexible resources, and economies of scale. Cloud computing eliminates the need for organisations to own and maintain physical hardware and infrastructure, allowing them to access and use computing resources on a pay-as-you-go basis. Cloud computing not only transforms the traditional IT landscape but also offers a range of benefits, making it an integral part of modern business operations. The business benefits of cloud computingCost SavingsCloud services operate on a pay-as-you-go model, reducing upfront infrastructure costs. This flexibility allows businesses to optimise their spending based on actual usage. ScalabilityCloud resources can be easily scaled up or down to meet changing demands. This scalability ensures that businesses have the necessary computing power and storage capacity as their requirements evolve. AccessibilityUsers can access cloud services from anywhere with an internet connection. This accessibility promotes remote work, collaboration, and seamless integration across various devices. Automatic UpdatesCloud service providers handle software updates and maintenance, ensuring that applications and systems are running on the latest versions. This frees up IT teams from routine tasks. ReliabilityCloud providers typically operate multiple data centres across different locations. This redundancy ensures high availability and reliability, minimising the risk of downtime. Security MeasuresCloud services provide advanced security measures, including data encryption, identity management, and compliance certifications to enhance overall data security and privacy. Efficient CollaborationCloud-based... --- ### Cloud Backup > Cloud backup refers to the practice of securely storing copies of important data and files in an offsite server or data centre hosted by a third-party service provider. - Published: 2023-12-29 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-backup/ Cloud backup refers to the practice of securely storing copies of important data and files in an offsite server or data centre hosted by a third-party service provider. KNOWLEDGE BASECloud BackupWhat is Cloud Backup? Cloud backup securely stores data in offsite servers provided by third-party services. This practice ensures data accessibility and recovery in case of loss, deletion, or hardware failure. It offers a reliable solution, reducing the need for on-premises infrastructure and providing peace of mind for data protection. What are the benefits of cloud backup? Cloud backup is a data management solution that offers various advantages for individuals and businesses. It provides remote accessibility to data, enabling easy recovery in case of accidents or disasters. By storing data offsite, it ensures protection against on-premises disasters. Automated backups streamline the process, offering scalability to accommodate changing data needs. Cloud backup supports remote data access, making it ideal for modern work practices. The implementation of robust security measures, including encryption, enhances data protection. Versioning allows users to restore files to specific points in time, while the cost-efficiency of cloud backup reduces infrastructure and maintenance expenses. The reliability of redundant infrastructure and data centres ensures data availability, providing users with peace of mind regarding data protection. In essence, cloud backup optimises data management, offering a secure, flexible, and cost-effective solution for safeguarding valuable information. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology... --- ### Cisco Meraki Networking > Cisco Meraki is a cloud-managed networking platform that includes wireless access points, security appliances, cloud-managed switches, SD-WAN solutions, endpoint management, security cameras, and location analytics. - Published: 2023-12-29 - Modified: 2024-12-30 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cisco-meraki-networking/ Cisco Meraki is a cloud networking platform that includes wireless access points, cloud-managed switches, SD-WAN solutions, endpoint management, and location analytics. KNOWLEDGE BASECisco Meraki NetworkingWhat is Cisco Meraki Networking? Cisco Meraki is a cloud networking platform that includes wireless access points, cloud-managed switches, SD-WAN solutions, endpoint management, and location analytics. The centralised dashboard enables easy configuration and monitoring of network infrastructure, fostering scalability and visibility. The company emphasises simplicity, scalability, visibility, security, and remote management as core benefits of its services. Overall, Cisco Meraki offers a modern and integrated approach to network management for businesses and organisations. The core benefits of Cisco Meraki NetworkingUnified Management via a central dashboardCisco Meraki provides a centralised dashboard for configuring and updating thousands of devices and network components, ensuring consistent protection across locations. Seamless, Fast DeploymentThe platform is user-friendly, allowing quick implementation without an extended learning curve. Easy to ManageCisco Meraki offers efficient network management for teams with limited time and resources. Virtually Unlimited ResourceBeing cloud-based, Cisco Meraki facilitates rapid and hassle-free scalability, providing virtually unlimited resources. Adapted for Hybrid and Mobile WorkThe platform supports the management of the entire network, including remote locations, fostering secure device management regardless of physical locations. Robust SecurityCisco Meraki ensures strong connectivity and security, complying with major standards and regulations. Regular updates and security audits contribute to maintaining top-notch security. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team... --- ### Business Continuity Plan (BCP) > Business continuity planning refers to an organisation's capability to maintain critical functions, operations, and services during and after disruptions or emergencies. It involves strategic planning to ensure a swift and effective response to unforeseen events. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-business-continuity-plan/ Business Continuity Planning (BCP) refers to an organisation's capability to maintain critical functions, operations, and services during and after disruptions or emergencies. KNOWLEDGE BASEBusiness Continuity Plan (BCP)What is a Business Continuity Plan? Business Continuity Planning (BCP) refers to an organisation's capability to maintain critical functions, operations, and services during and after disruptions or emergencies. It involves strategic planning to ensure a swift and effective response to unforeseen events, safeguarding a businesses ability to operate and recover. The importance of Business Continuity Planning 1. Risk MitigationBusiness continuity plans help identify potential risks and vulnerabilities, allowing businesses to implement measures to mitigate the impact of disruptions, whether caused by natural disasters, cyber attacks, or other unforeseen events. 2. Helps Businesses to Maintain OperationsThe primary goal is to ensure that essential functions and operations continue, minimising downtime and reducing the negative impact on productivity and revenue during disruptions. 3. Ensures Reputation is ProtectedSwift and effective response to disruptions enhances an organisation's reputation. Stakeholders gain confidence when they see a business can navigate challenges and maintain its commitments. Business Continuity Planning Benefits Helps to achieve Legal and Regulatory ComplianceIn some industries, having a business continuity plan is a legal or regulatory requirement, ensuring compliance and demonstrating commitment to responsible business practices. Helps you to manage resources in the event of a crisisEfficient resource allocation during a crisis is achieved by identifying critical functions and resources in the plan, ensuring they receive priority attention and support. Manages Employee Safety and WellbeingBusiness continuity planning includes measures to ensure the safety and wellbeing of employees, encompassing evacuation plans, communication protocols, and support mechanisms during disruptive events. Additional Benefits of... --- ### Disaster Recovery > Disaster recovery encompasses a comprehensive set of strategies and processes geared towards the swift and efficient restoration of IT systems, data, and operations following a disruptive event. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-disaster-recovery/ Disaster recovery encompasses a comprehensive set of strategies and processes geared towards the swift and efficient restoration of IT systems, data, and operations following a disruptive event. KNOWLEDGE BASEDisaster Recovery (DR)What is Disaster Recovery? Disaster Recovery (DR) encompasses a comprehensive set of strategies and processes geared towards the swift and efficient restoration of IT systems, data, and operations following a disruptive event. The primary objective of a Disaster Recovery Plan is to minimise downtime, data loss, and operational disruptions resulting from incidents such as natural disasters, cyber attacks, hardware failures, or human errors. A well-defined Disaster Recovery Plan enables organisations to bolster their resilience to unexpected events, mitigate potential risks, and maintain business continuity, safeguarding their IT infrastructure and data assets and reinforcing the overall stability and reliability of their business operations. The key components of a Disaster Recovery Plan Secure BackupRegularly backing up critical data and system configurations to secure locations ensures the availability of recent and restorable copies in case of a disaster. Additionally, creating real-time or near-real-time duplicates of data and applications in separate geographic locations contributes to redundancy and availability. Defining a Recovery Point ObjectiveThe Recovery Point Objective (RPO) determines the acceptable amount of data loss, guiding the frequency of backup processes, while the Recovery Time Objective (RTO) establishes the maximum tolerable downtime for systems and services, influencing the speed of recovery procedures. Regular Testing and Disaster SimulationTesting and simulating disaster scenarios on a regular basis are vital practices. This helps identify weaknesses in the recovery plan and ensures that IT teams are well-prepared to execute recovery processes efficiently. Offsite storage of backups and critical resources, including cloud-based solutions, provides an additional layer... --- ### Backup > Secure backup systematically and securely copies and stores data to prevent loss and facilitate recovery in case of accidental deletion, data corruption, hardware failure, or other unforeseen events. - Published: 2023-12-29 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-secure-backup/ Secure backup systematically and securely copies and stores data to facilitate recovery in case of accidental deletion, data corruption, hardware failure, or other unforeseen events. KNOWLEDGE BASESecure Backup SolutionsWhat is secure backup? Secure backup involves systematically and securely duplicating and storing data to prevent loss and streamline recovery in the event of accidental deletion, data corruption, or hardware failure. The primary objective of secure backup is to create reliable duplicates of critical information, ensuring its availability when needed. Secure backup is a crucial aspect of effective data management and disaster recovery planning. It ensures that valuable information remains protected, easily recoverable, and resilient against potential security threats. Why do you need secure backup? Implementing a secure backup strategy entails incorporating measures to protect the backed-up data from unauthorised access, corruption, or compromise. This can involve employing encryption, access controls, and regular integrity checks to maintain the confidentiality and reliability of stored information. Acronis Secure Backup SolutionsAcronis secure backup offers a wide range of secure backup solutions to safeguard sensitive business data, comply with regulatory requirements, and maintain seamless business continuity in the face of unexpected incidents. These solutions leverage various technologies, such as cloud storage, tape drives, or dedicated backup servers, and can be configured for automated, scheduled backups to minimise the risk of data loss. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support provider and one of the top Microsoft Solutions Partners in the UK. We have a dedicated IT consultancy and technical presales team who are vendor certified and technology agnostic in their approach... --- ### Azure Virtual WAN > Azure Virtual WAN is a networking service provided by Microsoft Azure, offering a streamlined and automated solution for connecting branch offices, data centres, and the Azure cloud. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-azure-virtual-wan/ Azure Virtual WAN is a networking service provided by Microsoft Azure, offering a streamlined and automated solution for connecting branch offices, data centres, and the Azure cloud. KNOWLEDGE BASEAzure Virtual WANWhat is Azure Virtual WAN? Azure Virtual WAN is a networking service provided by Microsoft Azure, that offers a streamlined and automated solution for connecting branch offices, data centres, and the Azure cloud. At its core, it employs a hub-and-spoke network topology, simplifying the management of wide-area networking (WAN) infrastructure. Azure Virtual WAN empowers organisations to establish a more efficient, scalable, and secure WAN architecture. By simplifying connectivity across distributed locations and enhancing overall network performance, it becomes a highly valuable tool for organisations with diverse and geographically dispersed network needs. Global Transit NetworkOne of the core features of Azure Virtual WAN is the establishment of a global transit network. This network allows traffic to flow directly between branch offices and data centres without the need for backhauling through the central hub. The result is reduced latency and improved overall network performance, contributing to a more efficient data transfer process. An automated approach to establishing secure connectionsAutomation is a key aspect of Azure Virtual WAN, particularly in establishing secure connections between branch offices. This automated approach eliminates the need for manual configuration, making it easier for organisations to create and manage connections securely. Furthermore, Azure Virtual WAN integrates seamlessly with other Azure services like Azure Firewall and VPN Gateway, enhancing security and providing additional connectivity options. SD WAN integrationFor organisations utilising Software-Defined Wide Area Network (SD-WAN) solutions, Azure Virtual WAN offers integration capabilities. This integration enables the leveraging of SD-WAN features for optimising and managing WAN traffic... --- ### Azure Virtual Desktop (AVD) > Azure Virtual Desktop is a cloud-based desktop and application virtualisation service. It enables users to access a virtualised Windows experience from virtually any device, enabling a flexible and scalable approach to desktop computing. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-azure-virtual-desktop/ Azure Virtual Desktop is a cloud-based desktop and application virtualisation service. It enables users to access a virtualised Windows experience from virtually any device. KNOWLEDGE BASEAzure Virtual Desktop (AVD)What is Azure Virtual Desktop? Microsoft Azure Virtual Desktop (AVD) is a cloud-based desktop and application virtualisation service. It enables users to access a virtualised Windows experience from virtually any device, enabling a flexible and scalable approach to desktop computing. By leveraging the capabilities of Azure Virtual Desktop, organisations can enhance flexibility, streamline management, and provide secure and accessible desktop experiences for their users no matter their location. What are the benefits of Azure Virtual Desktop? Provides virtualisation at scaleAzure Virtual Desktop supports multi-user Windows 10 and Windows 11 experiences, allowing multiple users to access virtual machines concurrently. This helps in optimising resources and reducing costs. Individual Application VirtualisationUsers can run individual applications in virtualised environments, providing flexibility in accessing specific software without the need for an entire virtual desktop. Windows 365 IntegrationAzure Virtual Desktop is integrated with Windows 365, providing a seamless experience for accessing Windows desktops across different Microsoft services. Scalable Alongside Your BusinessThe service is designed to scale based on organisational needs, accommodating changes in user numbers or resource requirements. High Levels of SecurityAzure Virtual Desktop prioritises security, offering features such as Azure Active Directory integration, multi-factor authentication, and compliance with various industry standards. Remote Access to DesktopsUsers can access their virtual desktops and applications remotely, fostering a productive environment for remote or hybrid work scenarios. Speak to a consultant We are accredited partners with Related Pages IT Glossary How Opus' IT consultants can assist you Opus are a leading outsourced IT support... --- ### Azure > Microsoft Azure is a comprehensive cloud computing platform and service. It delivers an extensive range of cloud services, empowering businesses to build, deploy, and manage applications and services through Microsoft's global network of data centres. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-azure/ Microsoft Azure is a comprehensive cloud computing platform empowering businesses to build, deploy, and manage applications and services. KNOWLEDGE BASEMicrosoft AzureWhat is Microsoft Azure? Microsoft Azure is a comprehensive cloud computing platform and service provided by Microsoft. It delivers an extensive range of cloud services, empowering businesses to build, deploy, and manage applications and services through Microsoft's global network of data centres. What does Microsoft Azure offer? Compute ServicesAzure offers diverse compute services, including virtual machines (VMs), containers, and server-less computing options like Azure Functions. Storage SolutionsAzure provides scalable and secure cloud storage solutions, encompassing blob storage, file storage, and table storage to ensure efficient data management for diverse applications. Networking ServicesThe networking services within Azure include virtual networks, load balancers, VPN gateways, and content delivery networks (CDN), enabling organisations to establish robust and secure network architectures. Data ManagementWithin Azure there is a suite of database services, such as Azure SQL Database, Cosmos DB, Azure Database for MySQL, and Azure Database for PostgreSQL. These services address different database needs, ensuring reliable and scalable data management. Identity and Access ManagementAzure Active Directory (Azure AD) facilitates identity and access management. It ensures secure authentication and authorisation for users and applications, enhancing overall system security. AI and Machine LearningAzure's AI and machine learning services, including Azure Machine Learning, Cognitive Services, and Bot Services, empower organisations to incorporate advanced intelligence into their applications and processes to boost efficiency. Internet of Things (IoT)There is a wide range of useful IoT services within Azure to enable users to build, deploy, and manage IoT solutions. This includes connecting devices, collecting data, and deriving valuable insights,... --- ### Active Directory > Active Directory (AD) is a directory service developed by Microsoft that functions as a centralised and standardised system for managing and organising information about network resources, such as computers, users, groups, printers, applications, and other devices. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-active-directory/ Active Directory (AD) is a directory service that functions as a centralised and standardised system for managing and organising information. KNOWLEDGE BASEActive DirectoryWhat is Active Directory? Active Directory (AD) is a directory service developed by Microsoft that functions as a centralised and standardised system for managing and organising information about network resources, such as computers, users, groups, printers, applications, and other devices. It is a crucial component in Windows-based networks and plays a core role in identity and access management. What are the key elements within Active Directory? Directory Database StorageActive Directory stores information in a hierarchical, distributed database. This database includes objects such as users, groups, computers, and organisational units (OUs). Domain OrganisationA domain is a logical grouping of network objects, such as computers and users, that share a common directory database. Active Directory supports the organisation of objects into domains for easier management. Forest AuthenticationA forest is a collection of one or more domains that share a common schema, configuration, and global catalog. Domains within a forest trust each other, allowing for seamless authentication and resource access. Domain Controls and AuthenticationServers running the Active Directory Domain Services (AD DS) role are called domain controllers. They are responsible for authenticating users, enforcing security policies, and maintaining the directory database. Organisational Unit (OU) ManagementAn OU is a container within a domain that allows administrators to organise and apply group policies to sets of users, groups, and computers. OUs provide a way to delegate administrative authority and apply policies selectively. Secure Group PoliciesActive Directory Group Policy allows administrators to define and enforce security settings and configurations for users and computers within... --- ### Acronis > Acronis Backup is designed to safeguard critical data, applications, and systems from data loss, cyber threats, and other disasters. - Published: 2023-12-29 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-acronis-backup/ Acronis Backup is designed to safeguard critical data, applications, and systems from data loss, cyber threats, and other disasters. KNOWLEDGE BASEAcronisWhat is Acronis backup? Acronis Backup is a comprehensive data protection and backup solution, it is designed to safeguard critical data, applications, and systems from data loss, cyber threats, and other disasters. Their backup solution provides features such as full image backups, disk cloning, file-level backup, and recovery capabilities. Opus are an accredited platinum partner with Acronis. What are the key features of Acronis Backup? Image-Based BackupAcronis Backup creates complete images of entire systems, including operating systems, applications, settings, and data. Enabling businesses to restore their entire system to a previous state in case of data loss or system failure. Disk CloningThe ability to clone disks enables businesses to replicate the entire contents of one disk onto another, providing a quick and efficient way to migrate to new hardware or replace a disk. Flexible Recovery OptionsAdmin users can choose to recover specific files, folders, or the entire system. This flexibility ensures that users can restore only the data they need, reducing downtime. Incremental and Differential BackupsAcronis Backup supports incremental and differential backup strategies, optimising storage space and reducing the time required for backups. Cloud IntegrationBackups can be stored in the cloud, providing an off-site and secure location for data storage. This is especially useful for disaster recovery scenarios. Centralised ManagementFor businesses and enterprises, Acronis Backup often comes with centralised management consoles, allowing IT administrators to manage backup policies, monitor activities, and ensure compliance across the organisation. Security FeaturesAcronis is a leader in cyber security, and its backup solution typically... --- ### WiFi Calling > WiFi calling enables users to make and receive phone calls over a WiFi network rather than relying on a cellular network. This technology is especially useful in situations where cellular signal strength is weak or unavailable, but a stable WiFi connection is present. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-wifi-calling/ WiFi calling enables users to make and receive phone calls over a WiFi network rather than relying on a cellular network. This is useful when a stable WiFi connection is present. KNOWLEDGE BASEWiFi CallingWhat is WiFi Calling? WiFi calling enables users to make and receive phone calls over a WiFi network rather than relying on a cellular network. This is useful when a stable WiFi connection is present. The technical requirements of WiFi callingNetwork RequirementTo use WiFi calling, users need a compatible smartphone and a WiFi network. The feature is typically supported on modern smartphones, and most carriers offer WiFi calling as part of their services. Third Party Applications such as WhatsApp offer WiFi Calling. Improved CoverageWi-Fi calling can help users make calls in areas with poor cellular reception, such as indoors or in rural locations. As long as there's a WiFi connection, users can place calls without relying solely on cellular towers. Seamless TransitionWiFi calling enables a seamless transition between WiFi and cellular networks during an ongoing call. For example, if a user starts a call on WiFi and then moves out of WiFi range, the call can automatically switch to the cellular network without dropping. International CallsWiFi calling can be really beneficial when making international calls. Users can make calls to other countries using WiFi, potentially avoiding international calling charges. Text MessagingIn addition to voice calls, WiFi calling often supports text messaging (SMS) and multimedia messaging (MMS). Emergency CallsEmergency calls are typically routed through cellular networks even when connected to WiFi. This ensures that emergency services can locate the caller using the cellular connection. It's important to note that the availability of WiFi calling depends on the carrier and... --- ### Visual Voicemail > Visual voicemail is a feature available on many smartphones that provides a visual interface for accessing voicemail messages. Unlike traditional voicemail systems, visual voicemail enables users to view their voicemails on their device's screen. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-visual-voicemail/ Visual voicemail provides a visual interface for accessing voicemail messages. Unlike traditional voicemail systems, visual voicemail enables users to view their voicemails on their device's screen. KNOWLEDGE BASEVisual VoicemailWhat is Visual Voicemail? Visual voicemail is a feature available on many smartphones that provides a visual interface for managing and accessing voicemail messages. Unlike traditional voicemail systems, which often require users to navigate through a series of audio prompts to listen to messages, visual voicemail allows users to see a list of their voicemails directly on their device's screen. The main benefits of visual voicemailMessage ListUsers can view a list of their voicemail messages, including information such as the caller's phone number, date, and time of the message. Playback ControlUsers can selectively choose which voicemail messages to listen to without having to listen to them in sequential order. Playback controls, such as play, pause, rewind, and fast forward, are typically available. TranscriptionSome visual voicemail services offer voicemail transcription, which converts spoken words into text. This allows users to read the content of a voicemail message rather than listening to it. Message ManagementUsers can delete, archive, or save voicemail messages directly from the visual voicemail interface. Caller InformationIf the caller is in the user's contacts, visual voicemail may display the caller's name and other relevant information. NotificationsVisual voicemail often includes notifications to alert users when they have new voicemail messages. The availability and specific features of visual voicemail can vary based on the mobile carrier and the type of smartphone. This feature enhances the user experience by making voicemail management more convenient and accessible. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How... --- ### Teams Phone Mobile > Microsoft Teams Phone Mobile enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, and is exclusively available on EE. - Published: 2023-12-28 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-are-the-features-of-teams-phone-mobile/ Microsoft Teams Phone Mobile enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, and is exclusively available on EE. KNOWLEDGE BASEMicrosoft Teams Phone MobileMicrosoft Teams Phone MobileMicrosoft Teams Phone Mobile enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, and is exclusively available on EE. This innovative functionality allows you to use your SIM-enabled mobile phone as your Teams phone without relying on the Teams app. Essentially, it enables a unified communications solution, offering a consistent experience across mobile and desk environments. Teams Phone Mobile caters to a mobile-first workforce, providing flexible and efficient mobile-centric experiences with enterprise-grade telephony. Key benefits include the first true unified comms platform for mobile-first workers, automatic call recording without Teams app usage, unified call history and reporting, and a single voicemail system for mobile and Teams calls. Additionally, Teams Phone Mobile offers a unified number solution, enabling the use of a primary company-owned, SIM-enabled mobile number for Teams Phone. Users benefit from a single business number for mobile, desk, and Teams, promoting flexibility and security. The platform also streamlines support, reduces redundant services, and extends enterprise-grade policies to voice calls for enhanced security, privacy, and compliance. Teams Phone Mobile seamlessly integrates with Microsoft Teams, allowing users to move calls to Teams on any device, facilitating collaboration through video, content sharing, recording, and more. Users can make and receive calls from their smartphone's native dialler or Teams endpoints using a single business-owned SIM-enabled mobile number. Call management features enable smooth transitions between devices, call transfers, and unified voicemail and business settings across all Teams endpoints and email. Speak to a... --- ### Talk Time > Talk time refers to the total duration or amount of time a mobile phone can be used for voice calls on a fully charged battery. It represents the maximum time a user can spend making or receiving phone calls before the battery is depleted. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-talk-time/ Talk time refers to the total duration or amount of time a mobile phone can be used for voice calls on a fully charged battery. KNOWLEDGE BASETalk TimeWhat is talk time? Talk time refers to the total duration or amount of time a mobile phone can be used for voice calls on a fully charged battery. It is typically measured in hours and represents the maximum time a user can spend making or receiving phone calls before the battery is depleted. The talk time of a mobile phone depends on various factors, including the phone's battery capacity, the efficiency of its power management system, network conditions, and whether the calls are made on 2G, 3G, or 4G networks. Manufacturers often provide estimated talk time as part of the phone's specifications to give users an idea of how long they can expect the device to last during voice calls. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and IoT solutions. Our specialist mobile services include but are not limited to:Mobile Application ManagementMobile Device ManagementMobile Device SecurityMobile Voice RecordingMobile Threat DefenseMulti Network SIMsIoTTeams Phone MobileBack to our Mobile Glossary > Industry Recognition WINNERSEE New Partner of the Year 2022FINALISTSInfinigate Cloud - UK Modern Workplace Partner of the Year Keen to discuss your mobile requirement? Get in touch --- ### SIM lock > A SIM lock is a restriction placed on a mobile phone by the device's carrier or service provider. When a phone is SIM-locked, it can only be used with a SIM card from the carrier that imposed the lock. - Published: 2023-12-28 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-sim-lock/ When a phone is SIM-locked, it can only be used with a SIM card from the carrier that imposed the lock. KNOWLEDGE BASESIM LockWhat is a SIM Lock? A SIM lock, also known as a network lock or carrier lock, is a restriction placed on a mobile phone by the device's carrier or service provider. When a phone is SIM-locked, it can only be used with a SIM card from the carrier that imposed the lock. The purpose of a SIM lock is to tie a mobile device to a specific network, typically as part of a contractual agreement or to ensure that the device is used exclusively on the carrier's network. The process of unlocking a phone involves removing the SIM lock so that the device can accept SIM cards from other carriers. Unlocking can be done through the carrier, often after the fulfilment of contract terms, or through third-party services. Unlocked phones provide users with the flexibility to switch carriers and use SIM cards from different providers, especially useful when traveling internationally or when seeking better service options. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and IoT solutions. Our specialist mobile services include but are not limited to:Mobile Application ManagementMobile Device ManagementMobile Device SecurityMobile Voice RecordingMobile Threat DefenseMulti Network SIMsIoTTeams Phone MobileBack to our Mobile Glossary > Industry Recognition WINNERSEE New... --- ### Mobile Signal Strength > Mobile signal strength refers to the measurement of the wireless signal's power or intensity received by a mobile device from a cellular network. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-signal-strength/ Mobile signal strength refers to the measurement of the wireless signal's power or intensity received by a mobile device from a cellular network. KNOWLEDGE BASEMobile Signal StrengthWhat is a mobile signal strength? Mobile signal strength refers to the measurement of the wireless signal's power or intensity received by a mobile device from a cellular network. It is a crucial factor in determining the quality of communication between the mobile device and the cell tower or base station. Signal strength is typically measured in decibels (dB) and is represented on the device as signal bars or an indicator. Typically a strong mobile signal strength indicates that the mobile device is close to a cell tower, resulting in better call quality, faster data speeds, and a more reliable connection. On the other hand, a weak signal suggests that the device is farther from the tower, leading to potential issues such as dropped calls, slow data speeds, or difficulty connecting to the network. Some mobile devices provide signal strength information to users, allowing them to assess the quality of their connection in real-time. If you are looking to improve network coverage consider a dual SIM or Multi Network SIM. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and IoT solutions. Our specialist mobile services include but are not limited to:Mobile Application ManagementMobile Device ManagementMobile Device SecurityMobile Voice RecordingMobile Threat... --- ### Service Provider > A mobile service provider offers mobile communication services to users. These services include voice calling, text messaging, and data connectivity through mobile devices. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-service-provider/ A mobile service provider offers mobile communication services to users. These services include voice calling, text messaging, and data connectivity through mobile devices. KNOWLEDGE BASEMobile Service ProviderWhat is a mobile service provider? A mobile service provider, often referred to as a mobile carrier or network operator, is a company that offers mobile communication services to users. These services include voice calling, text messaging, and data connectivity through mobile devices. Mobile service providers own and operate the infrastructure, such as cell towers and network equipment, that enables wireless communication. Users subscribe to mobile service plans offered by these providers, paying for access to voice and data services. Each provider typically has its own network infrastructure, and users' devices must be compatible with the specific network technology employed by the provider (e. g. , GSM, CDMA). The leading mobile service providers in the UK include Vodafone, EE, and O2. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and IoT solutions. Our specialist mobile services include but are not limited to:Mobile Application ManagementMobile Device ManagementMobile Device SecurityMobile Voice RecordingMobile Threat DefenseMulti Network SIMsIoTTeams Phone MobileBack to our Mobile Glossary > Industry Recognition WINNERSEE New Partner of the Year 2022FINALISTSInfinigate Cloud - UK Modern Workplace Partner of the Year Keen to discuss your mobile requirement? Get in touch --- ### Service Plan > A business mobile service plan, often referred to simply as a mobile plan or phone plan, is a subscription-based service offered by mobile network operators to customers for using their mobile devices, such as smartphones or tablets. - Published: 2023-12-28 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-business-mobile-service-plan/ A mobile service plan, often referred to simply as a mobile plan or phone plan, is a subscription-based service offered by mobile network operators to customers for using their mobile devices. KNOWLEDGE BASEMobile Service PlanWhat is a mobile service plan? A mobile service plan, commonly known as a mobile plan or phone plan, is a subscription-based offering provided by mobile network operators to users of mobile devices. Service plans encompass a combination of services, including voice calls, text messaging, and data access, enabling customers to stay connected and utilise their devices for various purposes. Customers have the flexibility to choose mobile service plans based on their communication requirements, budget constraints, and personal preferences. Various types of plans are available, including prepaid plans (pay-as-you-go), postpaid plans (monthly billed plans), and no-contract plans, each catering to different user needs and offering distinct benefits and flexibility. Mobile service plans encompass essential components such as voice minutes, allowing users a specified duration for voice calls, with some plans offering unlimited calling within the allocated coverage. Another crucial aspect is the data allowance, specifying the amount of mobile data for internet, video streaming, and app usage, often measured in gigabytes or terabytes. Users must manage their usage within set limits. Consideration of network coverage is vital, defining geographical areas where users can make calls and access data services, ensuring connectivity in desired locations. Contract terms vary, including the duration of service agreements, with plans available as month-to-month or fixed-term contracts (e. g. , 12 or 24 months), offering diverse commitment levels. Monthly costs represent recurring fees associated with the plan, determined by factors like allocated minutes, text messages, data allowance, and additional features. Some plans include... --- ### PAC Code > A PAC (Porting Authorisation Code) is a unique code provided by your current mobile network operator when you want to switch your mobile number to a different network. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-pac-code/ A PAC (Porting Authorisation Code) is a unique code provided by your current mobile network operator when you want to switch your mobile number to a different network. KNOWLEDGE BASEPAC CodeWhat is a PAC Code? A PAC (Porting Authorisation Code) is a unique code provided by your current mobile network operator when you want to switch your mobile number to a different network. The main purpose of a PAC code is to facilitate the smooth transfer of your existing phone number from one network to another. How do you get a PAC Code? Here is the process you need to follow when moving to a different mobile network. Requesting a PAC CodeContact your current mobile network operator and request a PAC code. They are obligated to provide you with this code promptly, usually within two hours. Providing the PAC Code to the New NetworkOnce you have the PAC code, provide it to the new mobile network operator where you want to transfer your number. You can do this when signing up for a new contract or switching to a different pay-as-you-go provider. Number TransferThe new network will initiate the process to transfer your phone number. This transfer usually takes one working day, and you may experience a brief period without service during the switch. Canceling the Old ContractAfter the number transfer is complete, your old contract with the previous network will be automatically canceled. PAC codes expire quicklyIt's important to note that PAC codes are only valid for a limited time (often 30 days), so you should initiate the number transfer promptly after receiving the code. Speak to a consultant We are accredited partners with Related Pages Mobile... --- ### PUK Code > A Personal Unlocking Key (PUK) code is a unique code assigned to a mobile phone's SIM card. It is used to unlock the SIM card if it becomes locked due to multiple incorrect PIN entries. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-puk-code/ A Personal Unlocking Key (PUK) code is a unique code assigned to a mobile phone's SIM card. KNOWLEDGE BASEPUK CodeWhat is a PUK Code? A Personal Unlocking Key (PUK) code is a unique code assigned to a mobile phone's SIM card. It is used to unlock the SIM card if it becomes locked due to multiple incorrect PIN entries. When a user enters the wrong PIN (Personal Identification Number) multiple times, the SIM card may get blocked, and a PUK code is required to unblock it. It's essential to enter the PUK code correctly, as an incorrect entry may permanently disable the SIM card. Once the PUK code is entered successfully, the user can set a new PIN for their SIM card. How do you get a PUK code for mobiles? SIM Card Packaging  The PUK code is often printed on the packaging of the SIM card that you received from your mobile network operator. Check the original packaging or any documentation that came with your SIM card. Online Account Many mobile network operators provide online account access or portals for their users. You could try logging in to your account. Contact your Network's Customer Support If you cannot find the PUK code through the methods above, the most reliable option is to contact your mobile network operator's customer service team. Remember that entering the PUK code incorrectly multiple times can permanently disable your SIM card, so it's crucial to ensure that you have the correct code. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you... --- ### Multi Network SIM > Multi-network SIM cards offer a solution by accessing multiple or all the available networks within a given area. Unlike traditional single-network SIM cards, they are not bound to a specific network. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-multi-network-sim/ Multi-network SIM cards access multiple or all the available networks within a given area. Unlike traditional single-network SIM cards, they are not bound to a specific network. KNOWLEDGE BASEMulti Network SIM CardsWhat is a multi network SIM card? Unlike traditional single-network SIM cards, Multi-network SIM cards access multiple or all available networks in a given area as they are not bound to a specific network. Designed for remote workforces and applications requiring 24/7 internet access, such as CRMs or service-related applications, multi-network SIM cards are ideal for busy locations or addressing coverage gaps. Benefits of Multi-Network SIMs for Businesses Multi-network SIMs provide a viable alternative for businesses facing coverage challenges with their current providers. Ensuring reliable network coverage for the workforce, regardless of location, is a key advantage. They provide enhanced flexibility and management control, allowing businesses to choose a lead network, add or remove connections, and manage billing through a single portal. This approach minimises coverage issues, reducing administrative tasks and fostering increased productivity and customer service focus. Multi-Network SIMs are equipped with 4G and 5G and they can access across all major UK networks in a single SIM, enabling seamless roaming with exceptional reliability. This is crucial for keeping mission-critical business applications online, overcoming local coverage variations, bandwidth constraints, or outage risks. Related Additional Resource: Multi Network SIM Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and IoT... --- ### Mobile Phone Contract > A mobile phone contract, often referred to as a mobile phone plan or contract plan, is a subscription-based agreement between a mobile service provider and a customer. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-phone-contract/ A mobile phone contract is a subscription-based agreement between a mobile service provider and a customer. KNOWLEDGE BASEMobile Phone ContractWhat is a Mobile Phone Contract? A mobile phone contract is a subscription-based agreement between a mobile service provider and a customer. In a mobile phone contract, the customer agrees to pay a recurring fee, usually on a monthly basis, in exchange for a package of mobile services. These services typically include a specified amount of talk time, text messages, and data allowance. Business mobile phone contracts offer convenience and predictability in terms of monthly expenses. Typical features of a mobile phone contractsContract DurationBusiness Mobile contracts are often set for a specific duration, commonly 18 or 24 months. During this period, the customer is bound by the terms of the mobile contract. Monthly FeeCustomers pay a fixed monthly fee for the services included in their plan. The fee may vary based on the chosen plan's features and the type of device provided. Included ServicesThe contract outlines the allocated amount of talk time, text messages, and data that the customer can use each month. It may also include additional features such as international calling and roaming. Device Subsidy or CostMany mobile phone contracts include the option to purchase a mobile device along with the service plan. The cost of the device may be subsidised or spread out over the contract duration. Terms and ConditionsThe contract specifies terms and conditions, including any penalties or fees for early termination, exceeding usage limits, or changing plans. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus'... --- ### Mobile Network > A mobile network enables mobile devices to communicate wirelessly with each other and connect to the internet, allowing users to make calls, send messages, and access various online services. - Published: 2023-12-28 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-network/ A mobile network enables mobile devices to communicate wirelessly with each other and connect to the internet, allowing users to make calls, send messages, and access online services. KNOWLEDGE BASEMobile NetworkWhat is a Mobile Network? A mobile network enables mobile devices to communicate wirelessly with each other and connect to the internet, allowing users to make calls, send messages, and access online services. EE, Vodafone, and O2 are the three major mobile network Opus provide. Each operator owns and operates its own infrastructure, consisting of cell towers, base stations, and other network components, to ensure widespread coverage and reliable connectivity for their customers. EE Mobile NetworkEE is a prominent mobile network operator in the UK. Formed as a result of the merger of T-Mobile UK and Orange UK in 2010, EE became the first provider to launch 4G services in the UK in 2012. Since then, it has maintained a leading position in our mobile telecoms landscape. Vodafone Mobile NetworkVodafone is a global telecommunications company and one of the major mobile network operators in the UK. Vodafone offers a wide range of telecommunications services, including mobile voice and data, fixed-line broadband, and other connectivity solutions. O2 Mobile NetworkO2, part of the Telefónica Group, is also a prominent mobile network operator in the UK. With a strong presence in the telecommunications industry, O2 provides a range of mobile services, including voice, data, and broadband. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology... --- ### Mobile Voice Recording (MVR) > MVR is a a network-based mobile voice recording service developed by industry leaders EE plays a crucial role in meeting regulatory requirements outlined by the FCA, the Dodd-Frank Act, and the MiFID directive. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-voice-recording-mvr/ Mobile Voice Recording (MVR) plays a crucial role in meeting regulatory requirements outlined by the FCA, the Dodd-Frank Act, and the MiFID directive. KNOWLEDGE BASEMobile Voice Recording (MVR)What is Mobile Voice Recording (MVR)? MVR developed by EE, is a network-based mobile voice recording service that plays a crucial role in assisting financial institutions in meeting regulatory requirements outlined by the FCA, the Dodd-Frank Act, and the MiFID directive. In 2011, the Financial Conduct Authority (FCA) eliminated the recording exemption for mobile phones, necessitating the recording of all conversations related to client orders. Mobile Voice Recording not only ensures FCA compliance but also addresses trading disputes and mitigates the risks associated with rogue traders. One of its key advantages is its ability to uphold FCA compliance without disrupting productivity. Conversations are recorded seamlessly from any mobile device, eliminating the need for specialised call recording software or remote recorders. What sets this service apart is its network-based approach, routing calls without affecting performance, a feature not commonly found in most mobile voice recording services. By accurately recording and securely storing mobile voice communications, Mobile Voice Recording significantly diminishes the likelihood of FCA fines, providing a comprehensive solution to regulatory compliance and risk management for financial organisations. Speak to us about our mobile voice recording solution from EE. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and IoT solutions.... --- ### Mobile Threat Defense (MTD) > Mobile Threat Defense (MTD) tools are specialised security tools created to identify and shield mobile devices from cyber threats. These tools assess app traits, respond to threats instantly, and offer visibility into the risk level of all connected devices. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-threat-defense/ Mobile Threat Defense (MTD) tools are specialised security tools created to identify and shield mobile devices from cyber threats. KNOWLEDGE BASEMobile Threat Defense (MTD) What is Mobile Threat Defense (MTD)? Mobile Threat Defense (MTD) encompasses a set of security tools specifically crafted to detect and shield mobile devices from a range of cyber threats. These threats may include malware, phishing attempts, and other malicious activities that could compromise the security of mobile devices. MTD tools go beyond traditional antivirus solutions by analysing the specific characteristics of mobile applications. They operate in real-time, responding promptly to potential threats, and contribute to maintaining a secure mobile computing environment. One key aspect of MTD is its capability to provide visibility into the risk levels associated with all devices connected to a network. By monitoring and assessing the behaviour of mobile applications, MTD tools offer insights into the security posture of each device. This visibility is crucial for organisations to identify and mitigate potential vulnerabilities, ensuring the overall safety and integrity of their mobile ecosystem. Mobile Threat Defense is a proactive approach to mobile security, employing specialised tools to analyse application behaviour, respond to threats in real-time, and provide comprehensive visibility into the risk landscape of connected mobile devices. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and IoT solutions. Our specialist mobile services include but... --- ### Mobile Security > Mobile security involves safeguarding wireless computing devices from threats like malware, theft, and data breaches. - Published: 2023-12-28 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-security/ Mobile security involves safeguarding wireless computing devices from threats like malware, theft, and data breaches. KNOWLEDGE BASEMobile Security What is Mobile Security? Mobile security involves safeguarding wireless computing devices from threats like malware, theft, and data breaches. As mobile devices gain significance in communication and work, their unique risks require a comprehensive security approach. Out of the box mobile security is inadequate, and businesses need to address protocols, endpoint security, and compliance to counter and prevent evolving mobile security threats. Challenges arise from rapid mobile adoption, oversight of critical security measures, and the emergence of hybrid work patterns. Native apps' expansion and mobile technology growth underscore the need for a balanced mobile security strategy. Various mobile threats like phishing, malware and vulnerabilities require robust security measures. Benefits of mobile security solutions include uniform protection, defence against evolving threats, secure remote work, and compliance maintenance. Mobile security solutions like Zero Trust Network Access (ZTNA), Mobile Endpoint Protection, Website Content Filtering, and Patch Management aim to protect against modern threats and enforce compliance. Mobile devices, whether personal or business owned, require equal security attention due to their shared data security concerns. Investing in mobile security is crucial with the widespread adoption of mobile devices globally. Addressing modern threats, ensuring infrastructure-wide coverage, and adapting to the evolving threat landscape are key. Our mobile security solutions partner JAMF, provide device management, user identity and endpoint protection. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone... --- ### Mobile Device Management (MDM) > Mobile Device Management (MDM) is a type of software solution that allows organisations to manage and control mobile devices such as smartphones and tablets used by their employees. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-device-management-mdm/ Mobile Device Management (MDM) is a type of software solution that allows organisations to manage and control mobile devices used by their employees. KNOWLEDGE BASEMobile Device Management (MDM)What is Mobile Device Management (MDM)? Mobile Device Management (MDM) is a type of software solution that enables organisations to manage and control mobile devices (such as smartphones and tablets) used by their employees. MDM provides a centralised platform for IT administrators to enforce policies, monitor device usage, and ensure the security of mobile devices within an organisation's network. The primary goals of MDM are to streamline device management, enhance security, and support the efficient deployment and maintenance of mobile devices in an business environment. Mobile Device Management is particularly beneficial in environments where employees use personal devices (Bring Your Own Device or BYOD) for work purposes. The business benefits of Mobile Device Management Device EnrolmentMDM solutions facilitate the enrolment of mobile devices into the management system. This process establishes a connection between the device and the MDM platform, allowing administrators to apply policies and configurations. Configuration ManagementWith MDM administrators can remotely configure email accounts, Wi-Fi settings, VPN configurations, and other parameters to align with organisational policies. Security PoliciesYou can enforce security policies on mobile devices with MDM. This may include requiring passcodes or biometric authentication, enabling device encryption, and enforcing compliance with security standards. App ManagementMDM solutions help manage mobile applications on devices. This involves the distribution and installation of apps, updating and patching applications, and ensuring compliance with licensing agreements. Remote Wipe and LockIn case of a lost or stolen device or when an employee leaves the organisation, administrators can remotely wipe the device's... --- ### Mobile Carrier > A mobile carrier, also known as a wireless carrier, mobile operator, or telecommunications service provider, is a company that provides mobile communication services to users. - Published: 2023-12-28 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-carrier/ A mobile carrier, also known as a wireless carrier, mobile operator, or telecommunications service provider, is a company that provides mobile communication services to users. KNOWLEDGE BASEMobile CarrierWhat is a Mobile Carrier? A mobile carrier, also known as a wireless carrier, mobile operator, or telecoms service provider, is a company that provides mobile communication services to users. Mobile carriers operate and maintain the infrastructure necessary for wireless communication, allowing customers to make voice calls, send text messages, and access mobile data services using mobile devices and tablets. Key roles of mobile carriers Network Infrastructure Mobile carriers own and operate the physical infrastructure that enables wireless communication. This infrastructure includes towers, base stations, antennas, and other equipment that form the cellular network. Wireless SpectrumCarriers are allocated specific frequency bands, known as wireless spectrum. This spectrum is used to transmit and receive signals between mobile devices and the carrier's network infrastructure. Service PlansMobile carriers offer a variety of service plans to customers, including voice and text messaging plans, mobile data plans, and bundled services. Customers subscribe to these plans to access the carrier's network and services. Roaming Agreements Mobile carriers often have roaming agreements with other carriers, allowing their customers to use services while outside their home network coverage area. Roaming enables users to make calls and use data services even when traveling internationally. Billing and Customer Support Carriers handle billing processes for service plans, including monthly charges, usage fees, and additional services. They also provide customer support for issues related to billing, network connectivity, and device troubleshooting. Mobile Number Assignment Unique mobile phone numbers are assigned by mobile carriers to their customers. These numbers are essential... --- ### Mobile Application Management (MAM) > Mobile Application Management (MAM) refers to the set of processes and technologies used by organisations to control and secure the lifecycle of mobile applications (apps) on users' devices. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-application-management-mam/ Mobile Application Management (MAM) is the set of processes and technologies used by businesses to control and secure the lifecycle of mobile applications on users' devices. KNOWLEDGE BASEMobile Application Management (MAM)What is Mobile Application Management (MAM)? Mobile Application Management (MAM) refers to the set of processes and technologies used by organisations to control and secure the lifecycle of mobile applications (apps) on users' devices. The primary goal of MAM is to ensure the security of corporate data and applications while maintaining the privacy and usability of personal devices. MAM is often part of a broader Enterprise Mobility Management (EMM) strategy. Mobile Application Management is particularly beneficial in environments where employees use personal devices for work purposes, as it allows organisations to implement security measures without requiring full control over the entire device. This strikes a balance between securing corporate data and respecting the privacy of the users on their personal devices. The key benefits of Mobile Application ManagementApp DistributionMAM solutions facilitate the controlled distribution of mobile apps to users' devices. This may involve deploying apps directly from an enterprise app store or leveraging public app stores with management capabilities. App ConfigurationOrganisations can configure and customise app settings, such as access controls, security policies, and user preferences, to align with the organisations requirements. This can be done without affecting the overall device settings. App Security PoliciesMAM allows administrators to define security policies for individual apps, ensuring that corporate data within those apps is protected. This may include encryption, data loss prevention, and restrictions on app-to-app communication. Access ControlsMobile Application Management provides tools to manage user access to apps and data based on factors such as user roles,... --- ### Microsoft Intune > Microsoft Intune is a cloud-based service that falls under the category of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-microsoft-intune/ Microsoft Intune is a cloud-based service that falls under the category of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions. KNOWLEDGE BASEMicrosoft IntuneWhat is Microsoft Intune? Microsoft Intune is a cloud-based service that falls under the category of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions. It is designed to help organisations manage and secure their mobile devices, applications, and data. Microsoft Intune is part of the broader Microsoft Endpoint Manager suite, which also includes Configuration Manager. Intune is really beneficial for organisations embracing a Bring Your Own Device (BYOD) policy or managing a diverse fleet of devices. It provides a unified platform for managing endpoints, enhancing security, and ensuring compliance with organisational policies. As a cloud-based service, Intune offers scalability, flexibility, and the ability to manage devices and applications from anywhere with an internet connection. What are the key features of Microsoft Intune? Mobile Device Management (MDM)Intune enables organisations to manage and control mobile devices, including smartphones and tablets, by enforcing policies for security, compliance, and configuration settings. This includes features like device enrolment, remote device wipe, and device inventory tracking. Mobile Application Management (MAM)With Intune, you can manage and secure mobile applications, both native and third-party, enabling IT administrators to define policies for application access, data protection, and app distribution. Conditional AccessIntune seamlessly integrates with Azure Active Directory to implement conditional access policies. This ensures that access to corporate resources is granted based on conditions such as device compliance, user identity, and network location. Endpoint Security It provides security features to protect endpoints, including mobile devices, against threats. This may include antivirus protection, threat detection, and... --- ### iOS > iOS is the iPhone operating system crafted for compatibility with Apple's multitouch devices. This mobile operating system facilitates input through direct manipulation and recognises a range of user gestures, including pinching, tapping, and swiping. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-ios/ iOS is the iPhone operating system, that is crafted for compatibility with Apple's multitouch devices. KNOWLEDGE BASEiOSWhat is iOS? iOS is Apple's mobile operating system originally known as the iPhone OS, iOS powers various Apple devices, including iPhones, iPads, iPod Touches, and Apple TV. It is renowned for its user-friendly interface, security features, and seamless integration with other Apple products and services. iOS supports a wide range of applications, both built-in and third-party, available through the App Store. The operating system is characterised by its intuitive touchscreen controls, fluid animations, and efficient multitasking capabilities. Users interact with iOS devices using gestures such as tapping, swiping, and pinching on the touchscreen. The iOS ecosystem is known for its closed nature, with Apple tightly controlling both the hardware and software aspects. This approach contributes to a cohesive and stable user experience but comes with restrictions on customisation and app distribution compared to other platforms such as Android. iOS also receives regular updates, introducing new features, improvements, and security patches. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and IoT solutions. Our specialist mobile services include but are not limited to:Mobile Application ManagementMobile Device ManagementMobile Device SecurityMobile Voice RecordingMobile Threat DefenseMulti Network SIMsIoTTeams Phone MobileBack to our Mobile Glossary > Industry Recognition WINNERSEE New Partner of the Year 2022FINALISTSInfinigate Cloud -... --- ### Internet of Things > The Internet of Things (IoT) refers to the network of interconnected physical devices or "things" that communicate and exchange data with each other through the internet. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-the-internet-of-things-iot/ The Internet of Things (IoT) refers to the network of interconnected physical devices or "things" that communicate and exchange data with each other through the internet. KNOWLEDGE BASEInternet of Things (IoT)What is IoT? The Internet of Things (IoT) refers to the network of interconnected physical devices or "things" that communicate and exchange data with each other through the internet. These devices are embedded with sensors, actuators, and other technologies, allowing them to collect and share information. The goal of IoT is to create a smart, interconnected ecosystem that enhances efficiency, automation, and data-driven decision-making. How do IoT Devices work? Equipped with sensors and actuators, IoT devices collect and process data, enabling functionalities such as temperature sensing and motion detection. Data analysis occurs locally or in the cloud, providing valuable insights and triggering actions autonomously. Automation is a key feature, exemplified in smart home devices adjusting settings based on occupancy. Interoperability standards ensure seamless communication among devices from different manufacturers. Examples of common IoT devicesIoT devices span a wide range of industries and applications, enhancing connectivity, automation, and data collection. Here are some examples of IoT devices:1. Smart Home DevicesSmart Thermostats - Devices like Nest Learning Thermostat adjust temperature settings based on user behaviour and preferences. Smart Lighting Systems - Systems that allow users to control and automate lighting in their homes using smartphones or voice commands. 2. Wearable Health DevicesFitness Trackers - Devices like Fitbit monitor physical activity, heart rate, and sleep patterns. Smartwatches - Devices with health monitoring features, such as heart rate monitoring and GPS tracking. 3. Connected AppliancesSmart Refrigerators - Refrigerators with sensors and cameras that enable users to monitor contents, track expiration... --- ### International Roaming > International roaming allows mobile phone users to make and receive calls, send text messages, and use data services while traveling outside their home country. When overseas, their device connects to a foreign mobile network. - Published: 2023-12-28 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-international-roaming/ International roaming allows mobile phone users to make and receive calls, send text messages, and use data services while traveling outside their home country. KNOWLEDGE BASEInternational RoamingWhat is international roaming? International roaming allows mobile phone users to make and receive calls, send text messages, and use data services while traveling outside their home country. When overseas, their device connects to a foreign mobile network. Key features of international roamingConnectivity AbroadInternational roaming enables mobile phone users to maintain connectivity while traveling abroad by using the mobile networks of partner operators in the destination country. Voice CallsUsers can make and receive voice calls while abroad, just as they would in their home country. However, international calling rates typically apply, and these rates can vary significantly depending on the destination. Text Messaging (SMS)International roaming allows users to send and receive text messages (SMS) while outside their home country. Similar to voice calls, international SMS rates may apply. Data UsageUsers can use mobile data services while roaming internationally to access the internet, use apps, and receive email. However, international data roaming rates can be high, and users should be cautious about data usage to avoid unexpected charges. Cost ConsiderationsInternational roaming often involves additional charges, including roaming fees and international calling rates. These charges can accumulate quickly, and users should be aware of the associated costs to avoid bill shock. Roaming PackagesSome mobile carriers offer international roaming packages or travel plans that provide discounted rates for voice, SMS, and data usage while abroad. If this is something your business requires please check your mobile phone contract. SIM Cards and eSIMsSome business travellers choose to use local SIM cards or... --- ### IMEI number > An IMEI number is a unique 15-digit number that serves as a distinct identifier for mobile phones. The IMEI number is assigned to each device by the device manufacturer and is used to track and identify mobile devices on cellular networks. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-imei-number/ An IMEI number is a unique 15-digit number that serves as a distinct identifier for mobile phones. It is used to track and identify mobile devices on cellular networks. KNOWLEDGE BASEIMEI NumberWhat is a IMEI Number? The International Mobile Equipment Identity (IMEI) is a unique 15-digit identifier assigned to mobile phones and certain other cellular devices. Comprising a structure that includes a Type Allocation Code (TAC) representing the manufacturer and model, a unique serial number, and a check digit for error detection, the IMEI serves essential purposes. It is used by carriers and regulatory bodies for device registration and identification on cellular networks. Additionally, the IMEI plays a crucial role in blocking stolen devices, preventing their access to networks. Users can check their device's IMEI, often printed on packaging or found in settings, and report lost or stolen devices to carriers, contributing to device security and preventing unauthorised use. How do you find your mobiles IMEI number? You can find the IMEI number of your mobile device in several ways:Dialling a CodeOn your mobile device, open the phone app. Dial the code *#06#. The IMEI number will be displayed on the screen. Device SettingsOn smartphones, go to "Settings. " Look for an option like "About Phone," "Device Information," or similar. Depending on the device and manufacturer of the handset, you may find the IMEI listed there. On the Device PackagingThe original packaging of your mobile device often includes a label with the IMEI number. In the SIM TrayOn some iPhones, the IMEI may be engraved on the SIM tray. In the Device's Settings MenuOn some devices, you can find the IMEI by going to "Settings," then "System" or "About... --- ### Handset > A mobile handset is a portable electronic device used for wireless communication. It is a key component of the mobile communication system and allows users to make and receive phone calls, send text messages, and access mobile services. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-handset/ A mobile handset is a portable electronic device used for wireless communication. It allows users to make and receive phone calls, send text messages, and access a variety of mobile services. KNOWLEDGE BASEMobile HandsetWhat is a mobile handset? A mobile handset, commonly known as a mobile or cell phone, is a portable electronic device designed for wireless communication. It serves as a primary means for users to make voice calls, send text messages, and access various mobile services, including internet browsing and mobile applications. A handset typically features a display screen, which is often a touchscreen for user interaction, along with a keypad or buttons for dialling and navigation. Powered by rechargeable batteries, these devices come with an operating system running on platforms like Android or iOS. Connectivity options are a vital aspect of mobile handsets, supporting Bluetooth, Wi-Fi, and various mobile data generations like 3G, 4G, or 5G. These features enable wireless connections to other devices and access to the internet. The devices also include internal storage for apps and files, as well as external memory card support in some cases. Mobile handsets also include audio components like speakers and microphones for calls, media playback, and voice commands. The diverse range of mobile handsets caters to different user needs, from basic feature phones to advanced smartphones with a multitude of functionalities and innovative applications. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to business mobile, mobile security and... --- ### eSIM > An eSIM, or embedded SIM, is a type of SIM card that is embedded directly into a device, such as a smartphone, tablet, or smartwatch, eliminating the need for a physical, removable SIM card. - Published: 2023-12-28 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-an-esim/ An eSIM is a type of SIM card that is embedded directly into a smartphone, tablet, or smartwatch, eliminating the need for a physical, removable SIM card. KNOWLEDGE BASEeSIMWhat is an eSIM? An eSIM, or embedded SIM, is a type of SIM card that is embedded directly into a device, such as a smartphone, tablet, or smartwatch, eliminating the need for a physical, removable SIM card. The "e" in eSIM stands for "embedded" or "electronic. What are the benefits of eSIM cards? No need to setupUnlike traditional SIM cards that are physical, removable chips, eSIMs are integrated into the device's hardware during manufacturing. This means there's no physical card for users to insert or replace. Can be activated remotelyeSIMs can be remotely activated and configured by the mobile network operator or service provider. Users can download the necessary credentials and settings over-the-air, simplifying the activation process. Switch between profileseSIMs support the storage of multiple SIM profiles on a single chip. This feature allows users to switch between different mobile carriers or plans without needing to physically swap out a SIM card. IoT compatibleeSIM technology is particularly beneficial for smaller and more compact devices, such as smartwatches or Internet of Things (IoT) devices, where space is limited and a physical SIM card slot may be impractical. Global Roaming optionsUsers can easily switch between mobile carriers or plans when traveling internationally by downloading the relevant eSIM profile. This flexibility makes global roaming more convenient and efficient. Embedded SecurityeSIMs incorporate security features to protect user information and authentication. The use of embedded security elements helps safeguard the digital identity of the device and user. Future ProofedeSIM technology is considered future-proof... --- ### Mobile Data > Mobile data is the wireless transmission of digital information between mobile devices and the internet or other networks. This enables users to access the internet and communicate through applications on their mobile devices without requiring a fixed physical connection. - Published: 2023-12-27 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-data-and-how-does-it-work/ Mobile data is the wireless transmission of digital information between mobile devices and the internet or other networks. KNOWLEDGE BASEMobile DataWhat is mobile data? Mobile data is the wireless transmission of digital information between mobile devices and the internet or other networks. This enables users to access the internet and communicate through applications on their mobile devices without requiring a fixed physical connection. It is a fundamental component of modern mobile communication, supporting a wide range of applications and services on mobile devices. How does Mobile Data work? Data TransmissionMobile data is transmitted wirelessly through radio waves. Mobile devices have built-in radio transceivers that communicate with nearby cell towers or base stations. These towers are part of the mobile network infrastructure and are strategically located to provide coverage in specific geographic areas. Cellular NetworksMobile data operates on cellular networks, which are composed of interconnected cell towers that form a network. Each cell tower covers a particular geographic area, and as users move, their devices seamlessly switch between adjacent towers, maintaining continuous connectivity. SIM CardsSubscriber Identity Module (SIM) cards are small cards inserted into mobile devices that contain unique identification information for the user and the device. The SIM card is associated with a specific mobile carrier, and it plays a crucial role in authenticating the device on the network. Data PlansUsers subscribe to mobile data plans provided by their chosen carrier. These plans typically specify the amount of data users can consume within a specific billing cycle. Data plans may include a combination of data for internet browsing, messaging, app usage, and other online activities. Radio FrequenciesMobile data... --- ### Dual Sim Card > A dual SIM card refers to a mobile device or phone that is equipped with two SIM card slots, allowing the device to support and operate with two separate SIM cards simultaneously. - Published: 2023-12-27 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-dual-sim-card/ A dual SIM card refers to a mobile device or phone that is equipped with two SIM card slots, allowing the device to support and operate with two separate SIM cards simultaneously. KNOWLEDGE BASEDual SIM CardWhat is a dual sim card? A dual SIM card refers to a mobile device or phone that is equipped with two SIM card slots, allowing the device to support and operate with two separate SIM cards simultaneously. Each SIM card is associated with a specific mobile network and phone number, and users can manage calls, messages, and data usage independently for each SIM. What are the benefits of dual SIM cards? Two Phone NumbersWith a dual SIM phone, users can have two different phone numbers associated with the same device. This is particularly useful for individuals who want to separate personal and business contacts or maintain separate lines for various purposes. Network FlexibilityDual SIM phones allow users to connect to and use services from two different mobile networks. This can be beneficial in situations where one network offers better coverage or lower rates for specific services. Cost SavingsUsers can take advantage of cost-effective plans or promotions from two different mobile carriers, potentially saving money on voice calls, text messages, and data usage. International TravelDual SIM phones are popular among international travellers. Users can keep their home country's SIM card active for calls from family and friends while using a local SIM card in the destination country for more affordable local calls and data. Call ManagementUsers can customise how calls are managed for each SIM card. For example, they may choose which SIM card to use for outgoing calls, specify a default SIM for data usage, or... --- ### Coverage > Mobile network coverage refers to the geographical extent or reach of a mobile telecommunications network, indicating the areas where mobile devices can connect to and utilise the services provided by the network. - Published: 2023-12-27 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-network-coverage/ Mobile network coverage refers to the geographical extent or reach of a mobile telecommunications network. KNOWLEDGE BASEMobile Network CoverageWhat is a mobile network coverage? Mobile network coverage refers to the geographical extent or reach of a mobile telecommunications network, indicating the areas where mobile devices can connect to and utilise the services provided by the network. It essentially defines the geographic footprint within which mobile phones and other wireless devices can access voice and data services from a specific mobile service provider. What are the key elements of mobile network coverage? Geographic AreaMobile network coverage is expressed in terms of the geographic area covered by the network. This coverage area is divided into regions served by individual cell towers or base stations. Signal StrengthWithin the coverage area, the strength of the mobile signal can vary. Signal strength is crucial for ensuring clear voice calls, fast data speeds, and reliable connectivity. Areas with stronger signals generally provide better service quality. Cell Towers/Base StationsMobile networks are composed of a network of cell towers or base stations strategically located to provide coverage. Each tower serves a specific geographic area, and the network's coverage is determined by the arrangement and density of these towers. Rural vs. Urban CoverageMobile network coverage may differ between urban and rural areas. Urban areas typically have denser coverage due to higher population density and demand, while rural areas may have fewer cell towers, resulting in potentially less comprehensive coverage. Technology GenerationThe generation of mobile technology (e. g. , 2G, 3G, 4G, 5G) used by a network also influences coverage. Newer technologies often provide faster... --- ### Calling Plan > A mobile calling plan, also known as a mobile phone plan or mobile service plan, is a subscription-based service offered by a telecommunications provider that allows users to make voice calls, send text messages, and use data on their mobile devices. - Published: 2023-12-27 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-calling-plan/ A mobile calling plan, also known as a mobile phone plan or mobile service plan, allows users to make voice calls, send text messages, and use data on their mobile devices. KNOWLEDGE BASEMobile Calling PlanWhat is a mobile calling plan? A mobile calling plan, also known as a mobile phone plan or mobile service plan, is a subscription-based service offered by a telecommunications provider that allows users to make voice calls, send text messages, and use data on their mobile devices. These plans typically involve a monthly or prepaid arrangement and come with specific terms, features, and pricing. What does a mobile calling plan typically include? Voice CallsMobile calling plans include a certain number of minutes for voice calls. Users are allocated a specific amount of talk time per month, and any usage beyond that may incur additional charges. Text Messaging (SMS)Most mobile plans include a certain number of text messages (SMS) that users can send each month. Some plans also offer unlimited texting. Data AllowanceMobile plans often include a data allowance for internet access, email, app usage, and other online activities. Data allowances are measured in gigabytes (GB) and can vary widely among different plans. Network CoverageThe plan may specify the coverage area provided by the telecommunications provider. This information is crucial for users to understand where they can use their mobile services without incurring additional roaming charges. Additional FeaturesMobile plans may offer additional features such as voicemail, call waiting, call forwarding, and conference calling. These features enhance the overall functionality of the mobile service. Contract LengthPostpaid plans typically involve a contract that specifies the length of the commitment, often ranging from 12 to 36 months. Prepaid plans, on the... --- ### Bluetooth > Bluetooth is a technology that enables devices to communicate wirelessly. Operating on short-range radio frequency, any device equipped with Bluetooth can communicate as long as it remains within the specified distance. - Published: 2023-12-27 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-bluetooth/ Bluetooth is a technology that enables devices to communicate wirelessly. Any device equipped with Bluetooth can communicate as long as it remains within the specified distance. KNOWLEDGE BASEBluetoothWhat is Bluetooth on a mobile device? Bluetooth on a mobile device is a wireless technology that allows the device to establish short-range communication with other Bluetooth-enabled mobile devices, audio accessories and IoT. It facilitates the exchange of data without the need for physical cables. Bluetooth is found on the majority of modern mobile devices, tablets and laptops and accessories. How can you use Bluetooth on a mobile device? File Sharing Bluetooth enables users to share files, such as photos, videos, and documents, between two Bluetooth-enabled devices. This is often used for quick and convenient file transfer without relying on an internet connection. Wireless AudioBluetooth is widely used for wireless audio connections. Users can connect their mobile devices to Bluetooth-enabled headphones, speakers, car audio systems, or other audio devices, allowing for a cable-free listening experience. Peripheral ConnectivityMobile devices can connect to Bluetooth-enabled peripherals like keyboards, mice, and printers. This can be useful for increased productivity, especially when working on documents or presentations using a tablet or smartphone. TetheringBluetooth tethering allows a mobile device to share its internet connection with another device, such as a laptop or tablet. This is useful when Wi-Fi or cellular data is not available, providing a way to get online. Hands-Free CallingMany cars and accessories support Bluetooth hands-free calling. Users can connect their mobile phones to their car's audio system or a Bluetooth headset, allowing them to make and receive calls without physically handling the phone. Wearable DevicesBluetooth is commonly used to connect mobile devices... --- ### Android > An Android mobile device refers to a smartphone, tablet, or other portable device that runs on the Android operating system (OS). Android is a mobile operating system and one of the most widely used operating systems for mobile devices globally. - Published: 2023-12-27 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-an-android-mobile-device/ An Android mobile device runs on the Android operating system (OS). Android is a mobile operating system and one of the most widely used operating systems for mobile devices globally. KNOWLEDGE BASEAndroid Mobile Device What is an android mobile device? An Android mobile device refers to a smartphone, tablet, or other portable device that runs on the Android operating system (OS). Developed by Google, Android has become the operating system of choice for a wide variety of mobile devices, ranging from budget-friendly smartphones to high-end flagship devices and tablets. Due to its flexibility, diverse app ecosystem, and widespread adoption, Android has a significant presence in the global mobile market. The benefits of Android mobile devicesOpen Source operating SystemAndroid devices are powered by the Android operating system, which is an open-source platform based on the Linux kernel. This operating system is designed for touch-screen devices and supports a wide range of applications. App EcosystemAndroid has a vast and diverse ecosystem of applications, commonly referred to as "apps. " These apps are available for download and installation through the Google Play Store, which is the official app distribution platform for Android. Highly customisableAndroid is known for its high level of customisation. Users can personalise their device's appearance, including the home screen, widgets, and themes. Additionally, Android allows users to install third-party apps that can modify various aspects of the user interface. Google Services IntegrationAndroid devices often come pre-installed with a suite of Google services, including Gmail, Google Maps, Google Drive, and the Google Chrome web browser. These services are tightly integrated into the Android ecosystem. Notification SystemAndroid features a robust notification system that provides users with updates and alerts from apps, messages,... --- ### Airtime > Mobile airtime refers to the amount of time for which a mobile phone user can make voice calls, send text messages, or use data services on their device. As users make calls or send texts, the corresponding amount of airtime is deducted from their prepaid balance. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-airtime/ Mobile airtime refers to the amount of time for which a mobile phone user can make voice calls, send text messages, or use data services on their device. KNOWLEDGE BASEMobile AirtimeWhat is mobile airtime? Mobile airtime refers to the amount of time for which a mobile phone user can make voice calls, send text messages, or use data services on their device. For prepaid mobile plans, airtime is typically purchased in advance, and the user consumes it as they make calls, send texts, or use data. What are the different types of mobile airtime? Voice Calls and Text MessagesTraditionally, airtime primarily referred to the minutes allocated for making voice calls and the number of text messages that a user could send. As users make calls or send texts, the corresponding amount of airtime is deducted from their prepaid balance. Data UsageWith the increasing prevalence of smartphones and mobile data usage, the concept of airtime has expanded to include data usage. In this context, airtime represents the amount of time a user can spend accessing the internet, using mobile apps, and performing other data-related activities. It's important to note that the specific terms and billing structures can vary between mobile service providers and regions. Businesses should refer to their mobile service provider's terms and conditions to understand how airtime is defined and utilised in their mobile call plan. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers in the UK across EE, Vodafone and 02. We have a dedicated mobile consultancy team who are technology agnostic in their consultative approach to... --- ### 5G > 5G is the 5th generation mobile network. 5G delivers higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-5g/ 5G delivers higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users. KNOWLEDGE BASE5GWhat is 5G? 5G is the 5th generation mobile network. 5G delivers higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users. 5G represents a transformative step in mobile communication technology, promising faster speeds, lower latency, increased reliability, and the ability to support a wide range of emerging applications and services. What are the key features of 5G? High Data Speeds5G aims to deliver peak data speeds in the multi-Gigabits per second range, significantly surpassing the speeds offered by previous generations. This enables faster downloads, smoother streaming, and overall improved data performance. Ultra-Low Latency5G networks are designed to minimise latency, the delay between sending and receiving data. This ultra-low latency is crucial for applications that require real-time responsiveness, such as augmented reality (AR), virtual reality (VR), and autonomous vehicles. Increased Reliability5G networks enhance reliability, ensuring a more stable and consistent connection even in crowded or high-traffic areas. This is essential for applications that demand continuous connectivity, such as critical communications and mission-critical IoT (Internet of Things) devices. Massive Network CapacityWith a significant increase in network capacity, 5G can support a vast number of simultaneous connections, accommodating the growing number of devices and applications that rely on wireless connectivity. Increased Availability5G networks aim to provide more widespread coverage, making high-speed internet access available in more locations, including rural and remote areas. Uniform User Experience5G strives to offer a consistent and reliable user experience across diverse scenarios... --- ### 4G > 4G is the fourth generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 5G. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-4g/ 4G represents a significant advancement over 3G and is characterised by faster data transfer rates, improved network capacity, and enhanced overall performance. KNOWLEDGE BASE4GWhat is 4G? 4G is the fourth iteration of mobile telecommunication technology. It represents a significant advancement over 3G and is characterised by faster data transfer rates, improved network capacity, and enhanced overall performance. 4G technology was designed to provide a more efficient and robust platform for mobile communication and data services and has since been demoted with the introduction of 5G. What are the key features of 4G? High Data Transfer SpeedsOne of the main advantages of 4G is its significantly higher data transfer speeds compared to 3G. This enables faster download and upload speeds, improving the overall user experience for data-intensive applications. Increased Network Capacity4G networks have a higher capacity to handle more simultaneous connections and data traffic, resulting in improved network performance, especially in densely populated areas. Low Latency4G technology reduces network latency, contributing to a more responsive and real-time experience for applications such as online gaming, video conferencing, and other interactive services. Advanced Multimedia Support4G networks provide robust support for multimedia applications, including high-definition video streaming, video conferencing, and other media-rich content. Enhanced Voice QualityWhile data services are a focal point, 4G also brings improvements to voice communication, offering clearer and more reliable voice calls. Mobile Broadband Access4G is often associated with providing high-speed mobile broadband access, enabling users to have fast and reliable internet connectivity on their mobile devices. Advanced Network Architecture4G networks use advanced network architectures, such as Long-Term Evolution (LTE) technology, to deliver improved performance and efficiency. The introduction of 4G technology... --- ### 3G > 3G is the third generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 4G and 5G. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-3g/ 3G is the third generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 4G and 5G. KNOWLEDGE BASE3GWhat is 3G? 3G, or third-generation, refers to the third iteration of mobile telecommunication technology. It represented a significant advancement over 2G and introduced improved capabilities for mobile communication and data services. The introduction of 3G technology marked a significant step forward in the evolution of mobile communication, setting the stage for subsequent generations such as 4G and 5G, each bringing further improvements in speed, capacity, and capabilities. What are the key features of 3G? High Data Transfer Rates3G networks offer higher data transfer speeds compared to earlier generations, enabling faster internet browsing, video streaming, and other data-intensive applications. Enhanced Voice QualityImproved voice quality is a notable feature of 3G, providing clearer and more reliable voice communication. Multimedia Support3G networks are designed to support multimedia applications, allowing users to engage in video calls, download and stream video content, and access a variety of multimedia services. Global RoamingLike its predecessors, 3G networks support global roaming, enabling users to use their devices in different regions and countries with compatible networks. Broadband Wireless Access3G technology is often associated with providing a form of wireless broadband access, bridging the gap between traditional mobile communication and high-speed internet services. Advanced Mobile Services3G paved the way for advanced mobile services, including mobile internet access, location-based services, and a variety of mobile applications beyond simple voice and text messaging. Speak to a consultant We are accredited partners with Related Pages Mobile Glossary How Opus' telecoms consultants can assist you Opus one of the leading mobile resellers... --- ### GPRS > GPRS, or General Packet Radio Service, was a notable advancement in mobile data services within the context of 2.5G technology. It was an improvement over traditional circuit-switched data services utilised in 2G networks. - Published: 2023-12-27 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-gprs/ GPRS, or General Packet Radio Service, was a notable advancement in mobile data services within the context of 2.5G technology. KNOWLEDGE BASEGPRSWhat is GPRS? GPRS, or General Packet Radio Service, was a notable advancement in mobile data services within the context of 2. 5G technology. It emerged as an improvement over traditional circuit-switched data services utilised in 2G networks. Unlike its predecessor, GPRS relies on packet-switching technology, breaking down data into packets for more efficient transmission over the network. This departure from circuit-switched systems, primarily designed for voice calls, marked a shift towards enhanced data handling. An essential characteristic of GPRS is its provision of an "always-on" connectivity feature. This means that users can maintain a persistent connection to the internet or other data services without the need to establish a new connection for each session. This continuous connectivity represents a departure from the on-demand nature of earlier data services, offering greater convenience for users engaging in various online activities. In terms of data speeds, GPRS represents a moderate improvement over traditional 2G technologies. While it is faster than its predecessor, with typical speeds ranging from 56 to 114 kbps (kilobits per second), it still falls short of the higher data speeds associated with later generations like 3G and 4G. Crucially, GPRS is designed to be backward compatible with existing 2G networks, ensuring a smooth transition and coexistence of both voice and data services. This compatibility facilitated the integration of GPRS into mobile networks without disrupting the established communication infrastructure. GPRS played a pivotal role in the early development of mobile data applications. It laid the foundation for various functionalities,... --- ### 2G > Launched in 1991, 2G transitions analogue to digital communication standards. Although both 1G and 2G employ digital signalling to link radio towers with the broader mobile infrastructure, 2G introduces digital data services for mobile devices. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-2g/ 2G marked a significant advancement by transitioning from analogue to digital communication standards and introduced digital data services for mobile devices. KNOWLEDGE BASE2GWhat is 2G? 2G, short for "second generation," represents the evolution of mobile phone technology following the initial 1G (first generation) networks introduced in the 1980s. Launched in 1991, 2G marks a significant advancement by transitioning from analogue to digital communication standards. Although both 1G and 2G employ digital signalling to link radio towers with the broader mobile infrastructure, 2G introduces digital data services for mobile devices. This technological leap included the advent of SMS messages and facilitates digitally-encrypted phone conversations, enhancing the overall capabilities and security of mobile communications. Core Benefits of 2G2G mobile networks, served as a crucial advancement in mobile telecommunications, providing several key features and services:Digital Voice Communication2G introduced digital voice communication, replacing the analog systems used in 1G. This resulted in clearer and more efficient voice calls. SMSOne of the significant additions with 2G was the introduction of SMS, allowing users to send and receive text messages. SMS quickly became a widely used and popular communication method. Data ServicesWhile relatively basic compared to modern standards, 2G marked the beginning of mobile data services. It enabled simple data transfers, which laid the groundwork for future mobile data technologies. Data Encryption2G networks introduced digital encryption for voice calls, enhancing the security of mobile communications. This was a significant improvement over the less secure analog systems used in 1G. Global Roaming2G networks standardised communication protocols, making it easier for users to roam and use their mobile devices across different networks and countries. Improved Spectrum EfficiencyThe digital nature... --- ### VoIP > Voice over Internet Protocol (VoIP) telephony is a technology that enables voice communication and multimedia sessions over the internet rather than traditional telephone networks. - Published: 2023-12-18 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/telecoms/what-is-voip-telephony/ Voice over Internet Protocol (VoIP) telephony is a technology that enables voice communication and multimedia sessions over the internet rather than traditional telephone networks. KNOWLEDGE BASEVoIP TelephonyWhat is VoIP Telephony? Voice over Internet Protocol (VoIP) telephony is a technology that enables voice communication and multimedia sessions over the internet rather than traditional telephone networks. With VoIP, analog voice signals are converted into digital data packets, which are then transmitted over the internet and reconverted into audio at the receiving end. This digital communication method offers an alternative to the traditional Public Switched Telephone Network (PSTN) and has become increasingly popular for its cost-effectiveness, flexibility, and additional features. Key aspects of VoIP telephony Digitisation of Voice Signals VoIP converts analog voice signals into digital data by breaking them into packets. These packets are then transmitted over the internet. Internet Transmission Instead of relying on dedicated telephone lines, VoIP uses the existing internet infrastructure for communication. This can result in cost savings, especially for long-distance and international calls. Cost Efficiency VoIP services often provide lower-cost alternatives for both domestic and international calling compared to traditional phone services. Many VoIP providers offer flat-rate plans or per-minute billing, contributing to cost savings. Flexibility and Mobility VoIP allows users to make calls from anywhere with an internet connection. This flexibility is particularly valuable for remote workers or individuals who need to stay connected while on the go. Additional Features VoIP telephony often comes with a range of additional features not commonly found in traditional phone services. These may include video calling, instant messaging, voicemail-to-email, call forwarding, and conference calling. Integration with Other Systems VoIP systems can be integrated with... --- ---