Contact Centre Solutions | Trends & Articles - Opus Tech

Category: Contact Centre Articles

Read articles about Contact Centre Solutions for streamlined customer service. Explore innovative tools, strategies, and best practices.

Agent Assist blog image

Contact Centre Articles

August 27, 2024

How to boost contact centre efficiency in FinServ organisations using Agent Assist

Finance companies speech analytics blog

Contact Centre Articles

July 20, 2024

What insight can FinServ companies get from Speech Analytics?

ID&V blog 750×750

Contact Centre Articles

April 5, 2024

The benefits of automating ID&V In FinServ businesses

750×750 Hosted Contact Centre

Contact Centre Articles

February 8, 2024

How FinServ companies can benefit from Conversational IVR

Hosted Contact Centres 750×750

Contact Centre Articles

October 31, 2023

Hosted Contact Centres

750×750 Hosted Contact Centre

Contact Centre Articles

September 6, 2023

Benefits of Cloud Contact Centre Solutions

750x750ContactCentre

Contact Centre Articles

July 11, 2023

Five Contact Centre Features to Assist Agent Productivity

pexels-tima-miroshnichenko-5453811

Contact Centre Articles

March 21, 2023

Five benefits of an Omnichannel Contact Centre

CCC-Expo-2022

Contact Centre ArticlesOpus Events ArticlesTelephony

November 3, 2022

Visit Opus at the Call & Contact Centre Expo 2022

Service Desk 3 Horizontal Flip

Contact Centre Articles

August 31, 2022

Contact centre trends: the challenges and opportunities post-pandemic

1
2
3

img:is([sizes="auto" i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px;}img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important;}.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em;}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none;}:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,rgba(6,147,227,1) 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,rgba(255,105,0,1) 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:13px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:36px;--wp--preset--font-size--x-large:42px;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px rgba(255,255,255,1),6px 6px rgba(0,0,0,1);--wp--preset--shadow--crisp:6px 6px 0px rgba(0,0,0,1);}:where(.is-layout-flex){gap:.5em;}:where(.is-layout-grid){gap:.5em;}body .is-layout-flex{display:flex;}.is-layout-flex{flex-wrap:wrap;align-items:center;}.is-layout-flex > :is(*,div){margin:0;}body .is-layout-grid{display:grid;}.is-layout-grid > :is(*,div){margin:0;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}.has-black-color{color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color:var(--wp--preset--color--white) !important;}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color:var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color:var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6;}:root{--transmax-primary-color:#db1921;--transmax-secondary-color:#034b5b;--transmax-button-color-idle:#fff;--transmax-button-color-hover:#fff;--transmax-button-bg-color-idle:#db1921;--transmax-button-bg-color-hover:#034b5b;--transmax-back-to-top-color:#fff;--transmax-back-to-top-background:#db1921;--transmax-body-background:#fff;--transmax-body-rgb-background:255,255,255;--transmax-primary-rgb:219,25,33;--transmax-secondary-rgb:3,75,91;--transmax-content-rgb:70,70,70;--transmax-header-rgb:32,32,32;--transmax-header-font-family:Maven Pro;--transmax-header-font-weight:400;--transmax-header-font-color:#202020;--transmax-h1-font-family:DM Sans;--transmax-h1-font-size:48px;--transmax-h1-line-height:56px;--transmax-h1-font-weight:700;--transmax-h1-text-transform:none;--transmax-h2-font-family:DM Sans;--transmax-h2-font-size:42px;--transmax-h2-line-height:48px;--transmax-h2-font-weight:700;--transmax-h2-text-transform:none;--transmax-h3-font-family:Maven Pro;--transmax-h3-font-size:20px;--transmax-h3-line-height:26px;--transmax-h3-font-weight:400;--transmax-h3-text-transform:none;--transmax-h4-font-family:DM Sans;--transmax-h4-font-size:30px;--transmax-h4-line-height:38px;--transmax-h4-font-weight:700;--transmax-h4-text-transform:none;--transmax-h5-font-family:DM Sans;--transmax-h5-font-size:24px;--transmax-h5-line-height:30px;--transmax-h5-font-weight:700;--transmax-h5-text-transform:none;--transmax-h6-font-family:DM Sans;--transmax-h6-font-size:20px;--transmax-h6-line-height:28px;--transmax-h6-font-weight:700;--transmax-h6-text-transform:none;--transmax-content-font-family:Ubuntu;--transmax-content-font-size:17px;--transmax-content-line-height:1.412;--transmax-content-font-weight:300;--transmax-content-color:#464646;--transmax-menu-font-family:Maven Pro;--transmax-menu-font-size:16px;--transmax-menu-line-height:30px;--transmax-menu-font-weight:500;--transmax-submenu-font-family:Maven Pro;--transmax-submenu-font-size:16px;--transmax-submenu-line-height:30px;--transmax-submenu-font-weight:500;--transmax-submenu-color:#003b49;--transmax-submenu-background:rgba(255,255,255,1);--transmax-submenu-mobile-color:#fff;--transmax-submenu-mobile-background:rgba(17,48,57,1);--transmax-submenu-mobile-overlay:rgba(34,35,40,.8);--transmax-bg-caret:url("data:image/svg+xml; utf8, <svg version=\"1.1\" xmlns=\"http://www.w3.org/2000/svg\" width=\"451.847px\" height=\"451.847px\" viewBox=\"0 0 451.847 451.847\" preserveAspectRatio=\"none\" fill=\"%23707477\"><path xmlns=\"http://www.w3.org/2000/svg\" d=\"M225.923,354.706c-8.098,0-16.195-3.092-22.369-9.263L9.27,151.157c-12.359-12.359-12.359-32.397,0-44.751 c12.354-12.354,32.388-12.354,44.748,0l171.905,171.915l171.906-171.909c12.359-12.354,32.391-12.354,44.744,0 c12.365,12.354,12.365,32.392,0,44.751L248.292,345.449C242.115,351.621,234.018,354.706,225.923,354.706z\"/></svg>");--transmax-svg-arrow:url("data:image/svg+xml; utf8, <svg version=\"1.1\" xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 490.787 490.787\" xml:space=\"preserve\"><path d=\"M362.671,490.787c-2.831,0.005-5.548-1.115-7.552-3.115L120.452,253.006 c-4.164-4.165-4.164-10.917,0-15.083L355.119,3.256c4.093-4.237,10.845-4.354,15.083-0.262c4.237,4.093,4.354,10.845,0.262,15.083 c-0.086,0.089-0.173,0.176-0.262,0.262L143.087,245.454l227.136,227.115c4.171,4.16,4.179,10.914,0.019,15.085 C368.236,489.664,365.511,490.792,362.671,490.787z\"/><path d=\"M362.671,490.787c-2.831,0.005-5.548-1.115-7.552-3.115L120.452,253.006c-4.164-4.165-4.164-10.917,0-15.083L355.119,3.256 c4.093-4.237,10.845-4.354,15.083-0.262c4.237,4.093,4.354,10.845,0.262,15.083c-0.086,0.089-0.173,0.176-0.262,0.262 L143.087,245.454l227.136,227.115c4.171,4.16,4.179,10.914,0.019,15.085C368.236,489.664,365.511,490.792,362.671,490.787z\"/></svg>");--transmax-sidepanel-title-color:#fff;--transmax-elementor-container-width:1200px;}@media only screen and (max-width: 1200px){.wgl-theme-header{background-color:rgba(34,35,40,1) !important;color:#fff !important;}header.wgl-theme-header .wgl-mobile-header{display:block;}.wgl-site-header,.wgl-theme-header .primary-nav{display:none;}.wgl-theme-header .hamburger-box{display:inline-flex;}header.wgl-theme-header .mobile_nav_wrapper .primary-nav{display:block;}.wgl-theme-header .wgl-sticky-header{display:none;}.wgl-page-socials{display:none;}body .wgl-theme-header.header_overlap{position:relative;z-index:2;}body .wgl-theme-header,body .wgl-theme-header.header_overlap{position:sticky;top:0;}.admin-bar .wgl-theme-header{top:32px;}body.mobile_switch_on{position:static !important;}body.admin-bar .sticky_mobile .wgl-menu_outer{top:0px;height:100vh;}}@media (max-width: 1200px){.page-header{padding-top:90px !important;padding-bottom:90px !important;min-height:auto !important;}.page-header_content .page-header_title{color:#fff !important;font-size:30px !important;line-height:42px !important;}.page-header_content .page-header_breadcrumbs{color:#fff !important;font-size:14px !important;line-height:24px !important;}.page-header_breadcrumbs .divider:not(:last-child):before{width:10px;}}.elementor-container > .elementor-row > .elementor-column > .elementor-element-populated,.elementor-container > .elementor-column > .elementor-element-populated{padding-top:0;padding-bottom:0;}.elementor-column-gap-default > .elementor-row > .elementor-column > .elementor-element-populated,.elementor-column-gap-default > .elementor-column > .theiaStickySidebar > .elementor-element-populated,.elementor-column-gap-default > .elementor-column > .elementor-element-populated{padding-left:15px;padding-right:15px;}.e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload),.e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload) *{background-image:none !important;}@media screen and (max-height: 1024px){.e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload),.e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload) *{background-image:none !important;}.e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy,.e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy{background-image:none !important;}}@media screen and (max-height: 640px){.e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload),.e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload) *{background-image:none !important;}.e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy,.e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy{background-image:none !important;}}.e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy,.e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy{background-image:none !important;}