As we face the reality of technology taking over our industries, businesses both big and small, are battling to keep up with the latest innovations in business telecoms on a weekly basis. Staying up to date with the latest iPhone update is hard enough, let alone conveying software updates to an entire business, no matter how small.
Industries across a wide spectrum will be affected; manufacturing, travel, construction, finance and even customer service. But technology has been changing and advancing at this rapid rate for years, so why are we still so shocked by it, and why is it affecting our businesses so much?
Recent news of Avaya declaring Chapter 11 bankruptcy shows just how vital it is to keep up. Simply put, Avaya failed to do this. As a business telecoms provider, it is not only Opus’ duty to ensure that our customers have the latest technology and information for their communication systems, but also for us too internally. Opus endeavours to help clients sustain and strive in their industry.
Improved Internal Communication
No business runs successfully without an effective team behind them. Like an engine, each part has a role to play and if one part fails, the whole structure crumbles. Staff motivation and morale is vital, and there are many different forms of this, monetary, incentives, growth, or social acceptance, and all will vary from company to company.
To utilise a telephone system for a small business in such a way that it will improve your internal structure, Opus recommends a robust communication system between your employees. From SME‘s to large corporate firms, departments will always need to coincide with each other for productive results. Handsets, clear connection and ease of use are at the forefront of how your team can thrive with the assistance of a reliable phone system.
Stable and Secure
Reliable and current phone systems are imperative and it is worrying to think what Avaya’s customers must be going through right now in order to salvage their business telecoms systems and how this may be effecting their business. Telecoms fraud is revealing a staggering number of loopholes in companies’ phone systems, and fraudsters are becoming increasingly savvy about how to overcome barriers.
Ensuring that your phone system, be it the hardware, software or ongoing maintenance package, is current and up to date is the safest way that you can protect your business. Changing passwords on a regular basis, monitoring calls to international or premium numbers, and most importantly understanding your phone system will largely improve your security.
Call Recording
Call recording was once a luxury for companies and was only seen as a necessity for larger businesses. Now, even small businesses should be taking advantage of a call recording system.
Realistically, and for most of the time, it makes no difference to the customer whether their call is recorded or not. Would you really hang up the phone if you heard the message? It’s becoming the norm, and you should be using the call recording features to your advantage. Not only are they used for training purposes and future developments of the company, the phone call will provide proof and back up for any disputes or problems which may occur.
The Future of Business Telecoms
Business owners will always be looking for their next venture and their forward planning will need to be matched by their phone system. Aside from looking to the future of our own technology, Opus looks to the future of your company and will work alongside you to ensure that you continue to prosper and remain supported by your phone system.
