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TELECOMS SOLUTIONS
BUSINESS
TELECOMS
SERVICES
Delivering private and cloud unified communication solutions and Microsoft Teams solutions.
We provide a wide range of business telecoms solutions
designed to elevate your business communications
Opus provide a comprehensive range of business telecoms solutions, including advanced VoIP services, Microsoft Teams telephony and robust on-premise systems ensuring seamless communication, enhanced functionality, and greater flexibility. As the 2025 deadline for Openreach’s IDSN switch-off approaches, there has never been a more critical time to assess and upgrade your phone system. The 2025 big switch off means businesses still relying on traditional PSTN services must transition to more agile telecoms solutions to avoid disruption.
Boost cost efficiencies with cloud based and on premise business telephony solutions
Transform your business communications with our cutting-edge business telecoms solutions. Opus specialise in providing customised, high-performance business telephony solutions.
Whether you’re seeking cloud-based VoIP, robust on-premise phone systems, or advanced unified communications, our solutions are designed to enhance both productivity and streamline operations.
We work with the following business telephony partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.
Benefit from cost efficiency, flexibility, and advanced features with VoIP telephony
VoIP (Voice over Internet Protocol) telephony is a technology that enables voice and multimedia communications via the internet, replacing traditional phone lines. It offers cost-efficiency, flexibility, and a wide range of advanced features like call forwarding, voicemail to email, and video calls, making it an ideal telephony solution for todays businesses and remote work environments.
Microsoft Teams calling offers extensive flexibility and is cost effective
Microsoft Teams Telephony, also known as Teams Calling, integrates telephony features into the Microsoft Teams platform. This enables users to make, receive, and manage calls directly from Teams using an internet connection.
It uses Microsoft’s cloud infrastructure to provide a unified communication solution that includes voice calls, video calls, and messaging. Teams calling can replace traditional telephony systems and offers features like voicemail, call forwarding, and caller ID. It can be used on various devices, enhancing mobility and collaboration among users.
On premise telephony solutions provide greater levels of control
An on-premise phone system, is physically located within the premises of the organisation using it. This system manages all the internal telephony and connects to the external telephone network for incoming and outgoing calls.
On-premise phone systems offer complete control over the telecoms environment, higher levels of customisation, and potentially increased security, as the data does not typically traverse through third-party data centres. The downside is, it requires significant upfront investment in hardware and infrastructure, plus ongoing maintenance costs, to manage and maintain.
Cloud telephony offers enhanced collaboration benefits
Cloud telephony solutions enables users to make and receive calls over the internet instead of traditional phone lines. It uses cloud infrastructure to provide features like virtual phone numbers, IVR systems, call recording, and seamless scalability.
Cloud telephony provides businesses with flexibility, cost savings, and enhanced collaboration capabilities, making it an attractive option for modern communication needs.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Delivering a world class customer experience
Accredited by the Institute of Customer Service Service Mark Certification, we pride ourselves on being a customer-driven and service-led technology provider, our 2% customer churn rate reflects this. Opus focus on delivering tailored technology with purpose and building long-term partnerships together with our clients.
Public, private and virtual cloud telephony solutions
THINK BEYOND A TRADITIONAL SETUP
Customer demands are changing constantly, and more employees than ever are set up to work from anywhere. If you’re a business decision-maker, it’s time to think beyond the traditional phone system.
Opus offer a complete range of public, private and virtualised Cloud Telephony solutions from leading service providers such as Mitel, Microsoft, Gamma and 8×8.
CONSIDER CLOUD TELEPHONY
Cloud telephony allows you and your people to make and receive calls from any device, wherever you are. Our industry-leading cloud telephony services give you improved call quality, network reliability, and a wealth of cost-saving opportunities. And with the ISDN switch-off in 2025, there’s never been a smarter time to migrate to the cloud.
We offer fully managed communications solutions
Our communications platforms can be fully integrated with your existing business systems and desktop collaboration solutions.
Our telephone systems come with software assurance options, to ensure you get the latest levels of software and security. They’re available with a range of support and monitoring packages to suit the operational needs of your business. And they can be delivered with on-platform contact centre solutions, or with overlaid CCaaS (Contact Centre as a Service) options to meet your specific business needs.Market leading unified communications solutions
Our unified communications solutions are designed to help you provide outstanding customer experiences at scale and cost.
Working together, we bring the knowledge and expertise to understand your strategic goals. We then match those goals to technology solutions that perfectly align with your operational needs.
Our experience and knowledge of best practice takes the risk out of digital transformation and ensures successful deployment.
Microsoft Teams business communications solutions
Microsoft Teams has become an essential part of the way we do business together, communicating and collaborating seamlessly, whilst working from anywhere. If you have a contact centre that requires a Teams front or back office solution we are here to help with this too. Furthermore, many businesses now require call recording as standard and our cutting edge call and screen recording solutions for Microsoft Teams will ensure that you are able to capture all your valuable interactions in a legal and compliant way.
Download our Copilot Brochure
Discover detailed insights into Microsoft 365 Copilot features including how Copilot can be used across M365 applications as well as key functionality including use cases and ROI.
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Our fully integrated service offering
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL