Cloud Telephony Solutions | Opus Technology

Revolutionise your business communication with scalable cloud telephony solutions

Opus provides a complete range of public, private, and virtualised cloud telephony solutions from industry-leading vendors such as 8×8, Gamma, Five9 and Mitel. Empower your workforce with seamless communication, whether they’re in the office, working remotely, or on the go. Cloud telephony will also deliver significant cost savings across your business by delivering predictable monthly expenses due to the reduction in hardware costs.

Future proof your business with cost effective cloud telephony solutions

In the past few years, cloud telephony has revolutionised business communications, delivering businesses a cost-effective way to modernise their communications without the need for large capital investments.

This is a managed service that gains automatic upgrades in secure, remote data centres ensuring that your business stays agile, secure, and is poised for future growth.

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We work with the following partners

We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.

We provide flexible cloud telephony solutions tailored to your business needs

Our public cloud telephony options deliver affordable, scalable solutions, ideal for businesses seeking simplicity and rapid deployment. Our private solutions are designed for business requiring heightened security and control as they offer advanced security and bespoke network architecture.

Additionally, our hybrid cloud solutions combine the best of both worlds, blending private infrastructure with the scalability and convenience of the public cloud. All our telephony solutions are fully managed to ensure resilience and reliability, and the ongoing support you’ll have access to from our service desk ensures maximum efficiency and added peace of mind.

Efficient service is key to delivering exceptional value

Our telephony support services ensure quick issue resolution, reduced operational costs and proactive problem-solving give you added peace of mind that you have access to a team of telecoms engineers at any time.

Net Promoter Score

Month on month we survey our customers to ensure our customer experience levels remain consistently high

Customer Satisfaction

97.5 %

CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus

First Time Fix on a P1

99.2 %

We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents

Our solutions are designed to deliver cutting edge functionality

All our Unified Communications (UC) platforms seamlessly integrate voice, video, instant messaging, and email into one cohesive system, streamlining your internal and external interactions.

The integration capabilities from cloud telephony are extensive and include multiple CRM, ERP, and productivity apps to ensure your cloud telephony system is a hub for collaboration and efficiency.

Opus are the strategic cloud telephony partner

Opus is more than a provider; we’re your partner in building a communication solution that grows with you. With decades of experience, world-class technology partners, and a focus on your success, we deliver cloud telephony solutions that empower your employees to collaborate effortlessly, drive innovation with cutting-edge features, and future-proof your business with scalable, secure infrastructure.

Enhance customer engagement with omnichannel solutions and AI insights

For businesses that prioritise customer engagement, our omnichannel contact centre solutions allow you to manage voice, chat, email, and social media interactions from a single platform.

Additionally, AI-powered analytics provide intelligent insights to optimise call performance, helping you improve both productivity and customer satisfaction.

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Scalable, reliable cloud telephony for seamless business growth

Opus cloud telephony solutions are designed to scale with your business. Whether you’re expanding rapidly or at a stable rate our solutions enable you to add or reduce users instantly, ensuring seamless communication through any transition. By minimising on-site equipment, our managed cloud telephony services alleviate the need for on-site maintenance as everything can be achieved remotely.

Cloud telephony enables employees to work from anywhere while enjoying the same intuitive features on any device. Its business continuity features, including disaster recovery and geo-redundancy, ensure your communications stay operational even in unforeseen circumstances.

Make the move to cloud telephony to help transform your business

Cloud telephony can transform your business, but timing your migration is crucial. If your company is experiencing rapid growth, the cloud’s built-in flexibility allows you to scale effortlessly, whether you’re onboarding new team members or expanding into new locations.

For businesses operating across multiple sites, cloud systems simplify communication and ensure seamless connectivity between offices.

World class CX Transformation solutions designed to enable your business
deliver the highest level of customer experience

Our CX transformation solutions cover every aspect of CX, some our our solutions are outlined below.

Conversational Analytics

Use natural language processing (NLP) and machine learning to identify key topics, sentiment, trends, and patterns within conversations.

Interaction Analytics

Analyse customer interactions such as phone calls, emails, chats, and social interactions using NLP combined with speech analytics.

Reporting Analytics

Identify and measure key analytics to optimise agent productivity, enhance customer experiences, and drive operational efficiency.

Conversational AI

Understand and respond to customer enquiries using various conversational AI tools such as Intelligent Virtual Agents (IVA) and Agent Assist.

Workforce Optimisation

Enhance the performance, efficiency and effectiveness of contact centre agents. Using integrated processes, tools and data.

Quality Management

Deliver high-quality customer service while adhering to regulatory requirements and industry standards using AI and automation.

Voice of the Customer

Collect extensive data from customer feedback gathered during their interactions to build a complete picture of your customers.

Voice of the Employee

Understand employee perspectives, needs, and concerns. Enhance employee satisfaction and customer experience.

Frequently Asked Questions - Cloud Telephony

What is cloud telephony?

Cloud telephony enables businesses to operate their phone systems via an internet connection.

How does cloud telephony work?

Cloud telephony operates through the transformation of analog voice signals into data packets, subsequently conveyed over the internet. Once a number is dialled, a third-party VoIP (Voice over Internet Protocol) service provider manages the call routing procedure efficiently.

Is hosted and cloud telephony the same thing?

Hosted and cloud-based phone systems are not the same but because they are used interchangeably they often mislead people.

Why use cloud telephony?

Cloud telephony empowers users to initiate calls from any internet-enabled computer or mobile device, cloud telephony liberates businesses from the obligation to procure and maintain costly standalone hardware, like conventional PBX boxes and handsets.

Find out more about how Opus can add value to your business

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