Unified Communications Solutions

Best of breed unified communications solutions designed to help your business achieve more

Opus are a leading provider of a comprehensive range of unified communications (UC) solutions for SME, large SME and mid-market businesses across the UK. Whether you’re looking for on-premises, cloud-based, or hybrid communication system, we partner with industry-leading providers like Gamma, 8×8, and Microsoft Teams to ensure our clients receive best-of-breed, end-to-end UCaaS solutions.

With extensive knowledge and over 30 years of experience in business telephony solutions and cloud-based phone systems, our approach to business telephony mitigates risk and ensures your unified communications setup is secure and efficient and delivers a maximised return on investment coupled with operational efficiency.

We deliver a suite of seamlessly integrated unified communications solutions

Unified communications is a holistic approach to business communication that integrates multiple channels such as voice, video, instant messaging, and collaboration tools delivered in one cohesive platform. UC solutions enable real-time communication and full collaboration across your business regardless of location or device.

By unifying all these channels under a single platform such as Gamma, 8×8 or Microsoft Teams, your employees can communicate more efficiently, boosting productivity and improving workflow.

Efficient service is key to delivering exceptional value

We know that communication is the backbone of your business, which is why our expertise ensures that every UC deployment succeeds
and that our clients’ expectations are continually exceeded with our consistent service levels.

Net Promoter Score

Month on month we survey our customers to ensure our customer experience levels remain consistently high

Customer Satisfaction

97.5 %

CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus

First Time Fix on a P1

99.2 %

We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents

We only deliver best of breed, market leading UC communication solutions

Our comprehensive UC solutions, enable your team to leverage secure instant messaging platforms like Microsoft Teams to collaborate in real time, share files, and communicate effortlessly.

Video conferencing and screen sharing tools enable face-to-face meetings with remote staff or clients from anywhere, ensuring effective collaboration during discussions, presentations, or training sessions.

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We work with the following partners

We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.

Unified communication and messaging to deliver seamless communication

Our UC services also include voice calling and call control, enabling you to manage all voice communications through a unified interface. With features like call forwarding, recording, and speech recognition, communication remains smooth and flexible.

Alongside these features you can benefit from centralised access to voicemail, email, and SMS across devices to streamline your communication channels, while presence information lets you check colleagues’ availability in real time. These services are all delivered via a consistent interface across smartphones, tablets, and desktop computers, ensuring a seamless user experience.

Unified communications dramatically enhance productivity

Whether collaborating in real time through cloud-based collaboration tools or exchanging messages via instant chat, UC solutions remove communication barriers, allowing your team to work more effectively. With features like document sharing, real-time editing, and virtual meetings, team members can collaborate effortlessly no matter their location. This suite of tools streamline teamwork, promote faster decision-making, and improve overall collaboration across the business.

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Our UC solutions make it easy for employees to stay connected

Whether working remotely, traveling, or in the office, employees can communicate seamlessly across any device, supporting flexible work environments and ensuring business continuity.

In addition to this, by consolidating your phone system and other business applications into a unified platform, UC solutions significantly reduce monthly costs. They eliminate the need for multiple tools and separate infrastructure which reduces hardware and software costs, ongoing maintenance whilst also simplifying IT management.

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World class business telephony solutions designed to
deliver the highest level of customer experience

We provide a comprehensive range of market leading business telephony solutions.

Business Telephony

Check out our wide range of telephony, advanced VoIP services, Microsoft Teams telephony and on-premise solutions.

Microsoft Teams Voice

Access to enterprise grade telephony with Microsoft Teams Phone and benefit from our specialist Microsoft Teams consultancy services.

MS Teams Call Recording

Benefit from fully recorded Microsoft Teams calls to ensure you can play them back and meet compliance regulations.

Call Recording

Understand and respond to customer enquiries using various conversational AI tools such as Intelligent Virtual Agents (IVA) and Agent Assist.

Call Tracking

Track every call your business handles to help you make smarter business decisions and improve the experiences you deliver.

Private Voice Solutions

Benefit from private voice solutions hosted in your own private and highly secure area on premise, in managed Infrastructure or the cloud.

MPLS

Deliver reliable and high-performance networking, prioritising critical traffic and ensuring consistent service levels with MPLS.

Leased Lines

Dedicated leased lines ensure high-speed, reliable, and uninterrupted connectivity for businesses with a need for constant internet access.

Frequently Asked Questions - Unified Comms

What is unified communications?

Unified communications known as UC is an all encompassing term that integrates diverse enterprise communication tools, spanning voice calling, video conferencing, instant messaging (IM), presence management, content sharing and more.

What is a unified communication platforms?

Unified communications platforms help businesses streamline communication and collaboration between individuals, teams, departments and other businesses.

What are the 3 main components of unified communications?

Unified communications is formed by three main components:

Voice calling. This includes standard features such as voicemail transferring, call holding, three-way calling, and others.

Messaging.
Web conferencing.

Find out more about our
unified communications solutions

Reigate Office

London Court
39 London Road
Reigate
Surrey
RH2 9AQ

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London Office

60 Cannon Street
London
EC4N 6NP