Elevate CX by choosing Opus as your trusted contact centre partner

Opus provide the complete suite of contact centre solutions designed to exceed your customers’ expectations at every stage of the customer journey. We act as a dedicated contact centre partner to our clients and provide tailored solutions to streamline processes, integrate innovative applications, and create seamless customer journeys. Whether you’re looking to transform your call centre platform with cutting-edge features or optimising your current contact centre setup, Opus are fully equipped to help you achieve operational efficiency using the latest technologies and future proof your contact centre.

The right contact centre partner will enable you to deliver the best outcomes

Navigating the complex landscape of contact centre technologies can be daunting. That’s where having the right contact centre partner makes all the difference. Our team of contact centre consultants will work with you to design, deliver, and manage a bespoke blend of solutions, whether you need a standalone application, an omnichannel upgrade, or cloud-based Contact Centre-as-a-Service solution (CCaaS).

By combining your requirements with our experience, we help you integrate seamlessly with unified communications, CRM systems, and workflows to empower your teams to deliver an exceptional customer experience.

Consistently high SLAs deliver our clients exceptional value

Our contact centre support services deliver prompt issue resolution, lower operational costs, and proactive problem-solving, ensuring your contact centre operates seamlessly and efficiently 24/7.

Net Promoter Score

Month on month we survey our customers to ensure our customer experience levels remain consistently high

Customer Satisfaction

97.5 %

CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus

First Time Fix on a P1

99.2 %

We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents

Fully tailored contact centre solutions with added flexibility and scalabilty

Customers now expect fast, responsive service across multiple communication channels from phone and email to chat, SMS, and social media. As a specialist contact centre partner, Opus provide a wide range of market leading omnichannel solutions that enable your team to effortlessly start and continue conversations across platforms, ensuring a consistent and personalised experience.

Our scalable CCaaS offerings support rapid deployment, flexibility, and both remote and fixed setups with advanced features like intelligent call routing, artificial intelligence, workforce management, and speech analytics.

We work with the following contact centre partners

Advanced AI and self-service contact centre technologies

Industry leading contact centres deployments deliver extensive efficiencies, and our AI-driven solutions help clients to deliver exactly that. By partnering with Opus as your contact centre partner, you’ll benefit from AI assist, chatbots, and self-service tools that automate repetitive tasks, enabling your contact centre agents to focus on more complex issues. This suite of tools drive productivity, enhance customer satisfaction, and deliver faster resolutions, helping your business to lead the way and retain its customer base.

Managing workforce efficiency is a critical component of any high-performing contact centre

With our contact centre solutions, you’ll gain access to robust workforce management tools for accurate forecasting and scheduling, creating happier agents and improving customer experiences. In addition to this, our speech analytics solutions uncover actionable insights into customer interactions, helping you refine processes, upskill agents, and maximise both CSAT and cost efficiency.

Whether you’re enhancing an existing setup or building a new contact centre solution, our experienced consultants ensure that your contact centre expectations will be exceeded every step of the way.

Read our live client feedback

World class CX Transformation solutions designed to enable your business to
deliver the highest level of customer experience

Our CX transformation solutions cover every aspect of CX, some our our solutions are outlined below.

Conversational Analytics

Use natural language processing (NLP) and machine learning to identify key topics, sentiment, trends, and patterns within conversations.

Interaction Analytics

Analyse customer interactions such as phone calls, emails, chats, and social interactions using NLP combined with speech analytics.

Reporting Analytics

Identify and measure key analytics to optimise agent productivity, enhance customer experiences, and drive operational efficiency.

Conversational AI

Understand and respond to customer enquiries using various conversational AI tools such as Intelligent Virtual Agents (IVA) and Agent Assist.

Workforce Optimisation

Enhance the performance, efficiency and effectiveness of contact centre agents. Using integrated processes, tools and data.

Quality Management

Deliver high-quality customer service while adhering to regulatory requirements and industry standards using AI and automation.

Voice of the Customer

Collect extensive data from customer feedback gathered during their interactions to build a complete picture of your customers.

Voice of the Employee

Understand employee perspectives, needs, and concerns. Enhance employee satisfaction and customer experience.

Find out more about how Opus can add value to your business

Reigate Office

London Court
39 London Road
Reigate
Surrey
RH2 9AQ

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London Office

60 Cannon Street
London
EC4N 6NP