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Migrate your contact centre to the cloud and future proof your business
Many businesses choose to migrate their contact centre to the cloud to gain unparalleled flexibility, accessibility, and cost-efficiency. They experience seamless integration, advanced analytics, and future-proofed technology. With cloud contact centre migration, businesses empower their agents to work from anywhere, embrace remote work, and ensure business continuity all while reducing operational costs and eliminating the need for expensive hardware investments.
The business benefits of contact centre cloud migration
Migrating your contact centre to the cloud enables your business to move away from rigid infrastructure limitations.
Our cloud contact centre migration process includes a comprehensive migration plan designed to ensure a smooth transition. As your contact centre scales, cloud contact centre environments offer scalability on demand, allowing you to handle increased call volumes or expanded operations seamlessly.
Benefit from enhanced accessibility and cost efficiencies with cloud migration
Cloud based contact centres enable agents to work from any location with internet access, whether they are part of an in-office, remote, or hybrid workforce. This flexibility is made possible by cloud technology and cloud infrastructure, which ensure business continuity in the face of unexpected disruptions.
With Contact Centre as a Service (CCaaS), you avoid large upfront investments in hardware and maintenance. These subscription-based services eliminate infrastructure overhead, resulting in predictable monthly expenses and the ability to scale resources as needed.
Download our guide on how to implement AI to deliver next level CX
Discover how the combination of AI and innovative technology in your cloud contact centre can revolutionise the customer experience.
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Seamlessly integrate your contact centre with third party systems
Contact centres that migrate to a cloud native solution integrate effortlessly with existing systems, CRMs, and third-party tools. This unified ecosystem enhances collaboration, streamlines operations, and boosts productivity.
Cloud contact centres also enable AI-powered analytics that provide actionable insights, improving decision-making and help you achieve continuous business improvement.
We understand the importance of delivering efficient support
Our contact centre support services ensure quick issue resolution, reduced operational costs and proactive problem-solving give you added peace of mind that your contact centre is fully supported to perform optimally around the clock.
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5 %
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2 %
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Achieve security and compliance at scale across your contact centre
Migrating your contact centre to the cloud ensures compliance with industry standards such as GDPR, PCI DSS, and HIPAA. Our secure cloud solutions offer end-to-end encryption, regular security audits, and continuous monitoring to guarantee that your data remains safe.
Cloud contact centres also ensure your business is full adherent to strict regulatory frameworks, providing peace of mind while maintaining data integrity.
Advanced contact centre analytics help you to form data-driven decisions
Cloud technology enables access to real-time metrics, customisable dashboards, and AI-driven insights, giving your business a competitive edge. Use data from your cloud contact centre to make informed decisions that drive growth, optimise agent performance, and enhance customer satisfaction.
Whether you’re tracking call trends or monitoring agent productivity, cloud environments provide the tools needed to access valuable data instantly.
Added peace of mind with business continuity and built-in disaster recovery
Our cloud contact centre migration solutions include disaster recovery capabilities, with redundant systems and uptime guarantees to ensure operations stay functional, even in the face of unforeseen events. These features ensure that your teams can continue delivering an exceptional service to your customers, without disruptions due to the reliability of cloud infrastructure.
Our cloud contact centre solutions are always at the forefront of innovation
Cloud contact centre providers such as Five9, 8×8, Gamma and Cirrus continuously update their cloud infrastructure to keep your contact centre on the cutting edge of technology.
By leveraging our cloud migration consultancy and fully managed services, your business can benefit from the latest cloud advancements without the need for costly upgrades or manual maintenance. And all the cloud contact centre solutions we offer our clients are designed to grow and evolve alongside your business.
World class CX Transformation solutions designed to enable your business
to deliver the highest level of customer experience
Our CX transformation solutions cover every aspect of CX, some our our solutions are outlined below.
Conversational Analytics
Use natural language processing (NLP) and machine learning to identify key topics, sentiment, trends, and patterns within conversations.
Interaction Analytics
Analyse customer interactions such as phone calls, emails, chats, and social interactions using NLP combined with speech analytics.
Reporting Analytics
Identify and measure key analytics to optimise agent productivity, enhance customer experiences, and drive operational efficiency.
Conversational AI
Understand and respond to customer enquiries using various conversational AI tools such as Intelligent Virtual Agents (IVA) and Agent Assist.
Workforce Optimisation
Enhance the performance, efficiency and effectiveness of contact centre agents. Using integrated processes, tools and data.
Quality Management
Deliver high-quality customer service while adhering to regulatory requirements and industry standards using AI and automation.
Voice of the Customer
Collect extensive data from customer feedback gathered during their interactions to build a complete picture of your customers.
Voice of the Employee
Understand employee perspectives, needs, and concerns. Enhance employee satisfaction and customer experience.
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Find out more about our contact centre cloud migration services
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL