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CUSTOMER EXPERIENCE
CUSTOMER
SUPPORT HUB
Here’s how we can assist you.
Welcome to your Opus Customer Support page – how can we help you?
Here are the ways our existing customers can get in touch with us.
RAISE A TICKET
Raise a service request or view previous tickets using our customer portal. Click here to request login details.
CALL US
For the quickest response call us on 020 8545 8545 Calls are usually answered within 20 seconds.
LIVECHAT
During office hours you can contact to our support team quickly using our web chat facility below.
EMAIL US
Request support via email during office hours to
[email protected]
We typically respond within 4 hours.
Escalation and Feedback Processes
Your satisfaction is our priority. If for any reason you cannot contact the Opus representative dealing with your issue please click below for details of how you can escalate you issue or provide customer feedback.
Access live service update information on Twitter
Billing Portal
Click below to assess the Online Billing Portal and ensure you have your user name and password to hand. If you are a customer and wish to have access to the Online Billing Portal please email [email protected] to request a user name and password.
Customer Service Standards of Excellence
Following our 7 step process allows us to not only exceed your expectations, but also endeavour to proactively minimise the possibility or re-occurrence of disruption to your business, so you always stay connected with your customers.
For example if you were to report a fault we would endeavour to work to the following common standards using our:
LISTEN Listen and ask key questions based on our wealth of experience
UNDERSTAND Confirm our understanding of your requirements before we engage the correct team
MITIGATE Help minimise the effects of the issue whilst we work to resolve the problem
COMMUNICATE Agree with you on what basis you want to be kept updated as and when required
ACT Work with all resources to fix the fault, adhering to product or service contracted SLA’s
REMEDY Ensure that we explain in jargon-free terms what was the cause of the issue and what was done to fix the problem
PREVENT Proactively identify any possible changes or solutions that could be implemented to prevent the fault from re-occurring in the future
Contract, tariff and pricing information
View details of our contract, tariff and pricing information
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL