Professional and comprehensive technical support

We provide a professional, comprehensive and highly experienced technical support service, by measuring the time it takes to reach a resolution, not the time it takes to respond to your request. We always focus on the quality of the advice we give to you and not how quickly we can complete the request for you.

Experienced & qualified support

With our experienced team of project managers, field engineers and technical support staff we ensure your requirements are always identified and reached. With more than 200 years of combined experience in our engineering team and being manufacturer accredited and technical industry-wide qualified, we are equipped to deliver first rate service and support.

Prioritise mission critical issues

We prioritise and escalate mission critical issues and resolve over 90% of all technical support calls remotely, resulting in fast and effective support, which means you don’t need to spend unnecessary time dealing with an issue.

Our goal at Opus Telecoms is provide you with communication products and services through a company committed to customer service, superb technical capabilities and continued adaptability to emerging technologies.

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Why do clients choose to partner with Opus?

OUTSTANDING CUSTOMER
EXPERIENCE

It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.

COMMITTED
TO HIGH
STANDARDS

Our world class expertise is delivered by our internal teams and best of breed tech partners.

FULLY TAILORED
STRATEGIC
SOLUTIONS

We are technology agnostic and only deliver a business outcome driven approach.

CONSISTENT
SERVICE LEVEL PROMISE

We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.

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Our fully integrated service offering

TELECOMS

All encompassing private and cloud unified comms solutions.

CCaaS

Fully managed
CCaaS omni-channel contact centre solutions.

Complete business mobile solutions inc. device management and call recording.

MOBILE

Complete business mobile solutions inc. device management and call recording.

SECURITY

Cyber security consultancy to improve the IT security levels across your business.

PRINT

Document management systems and managed print services.

We work with the following partners

We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.