FAST RESPONSE

EXPERIENCED CONSULTANTS

550+ LIVE REVIEWS

HIGH NET PROMOTER SCORE

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Delivering award winning outsourced IT expertise coupled with consistent and outstanding service levels

Many managed IT service providers provide high levels of IT expertise but struggle to provide consistency when it comes to service levels. This is where Opus are different…

Whether you’re seeking additional managed IT support for your current IT team or considering outsourcing your entire IT needs, Opus provide a range of tailored IT support packages that are fully scalable as your business needs grow.

Our IT consultants invest time in understanding your specific requirements, to ensure we become your trusted IT partner providing a strategic and consultative approach to your business IT support needs going forward.

Efficient service is key to delivering exceptional value

Our service desk ensures quick issue resolution, reduced operational costs and proactive problem-solving give you added peace of mind that your IT estate is fully supported around the clock.

NET PROMOTER SCORE

Month on month we survey our customers to ensure our customer experience levels remain consistently high

CUSTOMER SATISFACTION

97.5 %

CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus

FIRST TIME FIX ON A P1

99.2 %

We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents

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Our technology partners

Service level consistency and first time fix is something we measure very closely

Consistency in service levels including response times and first fix rates are critical for a managed service provider.

Opus are the only managed service provider accredited by the Institute of Customer Service with the Service Mark accreditation. Our consistent service performance is reflected in our customer satisfaction and Net Promoter scores (90) as well as our live customer reviews, shown in real time below.

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Enquire about our outsourced IT services

Read our handy guide that simplifies Microsoft 365 licensing

Microsoft 365 offers an extensive suite of applications and services designed to meet the needs of modern businesses. This handy guide has been created to explain the different licensing options available as well as the applications.

READ THE GUIDE

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Opus are the complete managed IT support provider

We offer 360 degree support from Managed IT to disaster recovery and cyber security services.

IT Security Consultancy

Protect your business with market leading IT security expertise to effectively defend and protect against cyber threats.

Cyber Essentials

Gain cyber compliance to with the Cyber Essentials Plus certification, that’s often achieved in addition to ISO 27001.

Business Continuity

We help you form a strategy to sustain critical operations during and after disruptive events with our business continuity services.

Disaster Recovery

We help our clients formulate an IT disaster recovery plan (DRP) to outline procedures that help them respond to unplanned incidents.

Outsourced IT Support

Benefit from a team of specialist IT professionals and an on demand service desk to assist your with IT issues as they arise.

Managed IT

Benefit from cost savings and access to vendor trained IT engineers to proactively manage your IT and security needs.

Managed IT Infrastructure

Peace of mind with monitoring, maintenance, updates, security, and infrastructure troubleshooting around the clock.

Managed Cloud Services

We provide partial or full management of your cloud infrastructure, ensuring your cloud environment runs smoothly

Find out more about how our outsourced IT support services can add value to your business

Reigate Office

London Court
39 London Road
Reigate
Surrey
RH2 9AQ

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London Office

60 Cannon Street
London
EC4N 6NP