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GAMMA SOLUTIONS
KNOWLEDGE BASE
A comprehensive range of useful How-To videos to help our clients self-serve
Browse our wide range of how-to video guides for our Gamma solutions
If you are looking for written explanations, you may also find our Knowledge Hub Extensive Technology Glossaries useful
Admin User How-To Guides
Gamma Horizon Contact - End User Guides
Agent Portal Overview
Assigning a Classification Code
Basic Call Controls
Call Controls base on Active Device
Changing Availability
Changing the Active Device
Creating an Agent Password from the Welcome Emails
Manually Scheduling a Call Back
Password Reset
Queue Availability
Setting Busy to Reject an Inbound Call
Sign In Process
Transferring a Call
Viewing Agent Data
Gamma Horizon Contact - Administrator Guides
Configuring Classification Codes
Configuring Schedules
Configuring Voice Queues
Configuring Agent Groups
Configuring Audio Files
Configuring Busy Reasons
Configuring Call Back Settings
Gamma Horizon Contact - Supervisor Guides
Creating and Managing Wallboards
How to Schedule Historic Reports
Managing Agent Availability
Monitoring Live Calls
Navigating to the Supervisor Portal
Running a Historic Report
Supervisor Alerts
Viewing Agent Overview Portal
Viewing Real Time Queue Data
Gamma Horizon - Desk Phone Guides
Locating Error Messages
Locating IP Address
Poly Handset Overview
Restarting a Poly Handset
Transferring a Call
Assembling a Poly VVX Desk Phone
Factory Resetting a Poly VVX Desk Phone
Gamma Horizon - Collaborate
Download and Sign In
Downloading and Signing into the Mobile App
Making a Call
Managing a Call on the Mobile App
Managing Settings
Muting your Microphone
Placing a Call on Hold
Gamma Horizon - Administrator
Overview of the Admin Portal
Assigning Voicemail to a User
Converting an Audio File
Creating a Call Centre
Blacklisting numbers for Individual Users
Assigning Keys to a Phone
Creating a Schedule
Creating a Hunt Group
Managing User’s External Calling Permissions
Editing an Existing Schedule
Assigning a Desk Phone to a User
Assigning BLF Keys
Changing Call Recording Settings on a User
Removing a Desk Phone from a User
Assigning a User HC Admin Permissions
Resetting Client Password
Creating Administrator Password and Sign in
Assigning a DDI to a User
Assigning a Call Centre Licence
Managing Site’s External Calling Permissions
Subscription Centre
Changing a User’s External Caller ID
Creating an External Contact
Assigning a DDI to a Site
Uploading a new Audio File
Assigning a User a Softphone Licence
Creating a User
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Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL