Business Process Outsourcing services or BPO services are a strategic approach where businesses engage with third-party service providers to delegate and manage specific non-core functions or processes. This can encompass various tasks, from customer service to back-office operations. BPO aims to cut costs, streamline processes, and let companies focus on their core activities while skilled experts adeptly oversee and execute the outsourced tasks.

BPO providers can be located domestically or abroad, offering services like customer support, data entry, contact centre, HR, IT services as well as payroll. These provides can be located offshore, many onshore BPO providers also exist across the UK and Europe offering competitive rates and proximity advantages.