What is a Cirrus contact centre?

Opus are the No.1 Cirrus partner in the UK.

The Cirrus Contact Centre as a Service (CCaaS) solution empowers businesses to connect with their customers through a wide range of 17 popular communication channels, including voice, email, WhatsApp, Instagram, Messenger, YouTube, and more.

With the Cirrus omnichannel contact centre solution, customers have the flexibility to transition their ongoing conversations between various channels while preserving all interactions and transcripts.

Agents can become active when specific queues are open, when a channel reaches a particular capacity, or they can effortlessly direct customers to their preferred communication channel.

For example, if you encounter challenges managing a complex enquiry via webchat, you can smoothly transition the customer to a phone call whilst keeping a record of the conversation as well as the context of the enquiry.

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Contact Centre Glossary

How Opus' contact centre consultants can assist you

Opus are the leading specialist contact centre reseller in the UK. We have a dedicated consultancy team who are technology agnostic in their consultative approach to contact centre design, deployment and ongoing support. Often, a combination of two or more contact centre partners are used to deliver specific business outcomes delivering added value to our clients but also solutions fit for your organisations specific needs.

Our specialist contact centre services include but are not limited to:

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