What is a contact centre performance dashboard?

A performance dashboard in a contact centre is a visual tool that provides real-time or near-real-time data and key performance indicators (KPIs) in an easily digestible format.

A performance dashboard in a contact centre is a visual tool that displays real-time data and key performance indicators (KPIs). It’s used to monitor and manage various aspects of contact centre operations, including agent performance, queue management, customer experience metrics, and historical data analysis. These dashboards enable both contact centre managers to make informed decisions, allocate resources effectively and track service level agreements. They also enable contact centre agents to monitor their performance.

Contact centre dashboards are a valuable tool for enhancing contact centre performance and ensuring a positive customer experience.

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Contact Centre Glossary

How Opus' contact centre consultants can assist you

Opus are the leading specialist contact centre reseller in the UK. We have a dedicated consultancy team who are technology agnostic in their consultative approach to contact centre design, deployment and ongoing support. Often, a combination of two or more contact centre partners are used to deliver specific business outcomes delivering added value to our clients but also solutions fit for your organisations specific needs.

Our specialist contact centre services include but are not limited to:

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