A centre wallboard is a visual monitoring tool used by customer support managers to track and display real-time performance data of their centre operations. It provides an immediate overview of critical metrics, such as the number of active calls, average wait times and the total count of agents currently available.

This real-time information serves as a valuable resource for centre managers, enabling them to make informed decisions about workflow priorities. It is particularly beneficial for both inbound and outbound centre operations, assisting in the monitoring of activities, setting achievable performance goals, and optimising employee performance.

Centre wallboards often come with built-in functionality and are designed for immediate use. They are also highly customisable, allowing supervisors to tailor the displayed analytics to focus on the most essential metrics for their specific operational needs.