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KNOWLEDGE BASE

International Roaming

What is international roaming?

International roaming allows mobile phone users to make and receive calls, send text messages, and use data services while traveling outside their home country. When overseas, their device connects to a foreign mobile network.

Key features of international roaming

Connectivity Abroad

International roaming enables mobile phone users to maintain connectivity while traveling abroad by using the mobile networks of partner operators in the destination country.

Voice Calls

Users can make and receive voice calls while abroad, just as they would in their home country. However, international calling rates typically apply, and these rates can vary significantly depending on the destination.

Text Messaging (SMS)

International roaming allows users to send and receive text messages (SMS) while outside their home country. Similar to voice calls, international SMS rates may apply.

Data Usage

Users can use mobile data services while roaming internationally to access the internet, use apps, and receive email. However, international data roaming rates can be high, and users should be cautious about data usage to avoid unexpected charges.

Cost Considerations

International roaming often involves additional charges, including roaming fees and international calling rates. These charges can accumulate quickly, and users should be aware of the associated costs to avoid bill shock.

Roaming Packages

Some mobile carriers offer international roaming packages or travel plans that provide discounted rates for voice, SMS, and data usage while abroad. If this is something your business requires please check your mobile phone contract.

SIM Cards and eSIMs

Some business travellers choose to use local SIM cards or eSIMs in their destination country to access local mobile networks. This can be a cost-effective alternative, but it requires a device that is unlocked or compatible with the local network.

Coverage and Compatibility

While international roaming is widely available, coverage and compatibility can vary between, business mobile plans, mobile carriers and countries. It’s advisable to check with the home carrier about international roaming support and associated costs before business travel.

Data Roaming Settings

Users can manage data roaming settings on their devices to control when and how data is used while abroad. This helps with preventing unintentional data usage and minimising costs.

International roaming is convenient for staying connected while travelling, but users should be aware of the potential costs and consider using cost-effective options, such as local SIM cards or travel packages provided by their mobile service provider.

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