Cloud calling, also known as cloud-based calling or cloud telephony, refers to the delivery of voice communication services over the internet, using cloud infrastructure. Instead of traditional telephone lines or on-premises telephony systems, cloud calling relies on internet protocols to transmit voice data.

In a cloud calling setup, the entire telephony system is hosted and managed in the cloud by a service provider. This includes call processing, storage, and other telecommunication features. Users can access these services through various devices such as desk phones, computers, and mobile devices, enabling flexible and remote communication.

Key features of cloud calling

These include voicemail, call forwarding, auto-attendants, and integration with other cloud-based applications. Users can make and receive calls, manage voicemails, and access other telephony features through a user-friendly interface.

Cloud calling offers several advantages, including scalability, cost-effectiveness, and the ability to access advanced features without the need for significant infrastructure investment. It is particularly beneficial for businesses seeking flexible and agile communication solutions that adapt to changing needs and support remote work environments.