Direct Routing is a telephony solution within Microsoft Teams that enables organisations to connect their own Session Border Controllers (SBCs) or third-party telephony infrastructure to the Microsoft Teams Phone System. This allows users to make and receive calls in Microsoft Teams using their existing phone numbers and infrastructure.

Direct Routing enables organisations to leverage their own telephony infrastructure while integrating Microsoft Teams for communication and collaboration.

Microsoft Teams Direct Routing

Microsoft Teams Direct Routing is a feature that enables organisations to connect the Microsoft Teams Phone System to the Public Switched Telephone Network (PSTN) through a third-party telephony provider. This allows users to make and receive calls in Microsoft Teams using existing phone numbers and infrastructure, integrating Teams as a comprehensive unified communications platform with external phone services.