Enable Microsoft Teams call recording to meet compliance requirements
and monitor performance across the business

Businesses have to comply with strict compliance requirements when it comes to call recording, archiving and processing of customer data. Microsoft Teams call recording is now available for those businesses who operate on Teams.

Microsoft Teams call recording insights provides a legally compliant recording and analytics solution for its customers’ entire communications in Microsoft Teams, including chat, phone calls, and video conferences. The app has been fully integrated into Teams, and its analysis functions help evaluate recorded data and ensure full compliance with legal regulations through the security of Microsoft Azure cognitive services.

Teams recording Insights is a native Teams application which enables financial organisations, contact centres and other organisations with strict compliance requirements to document sessions and archive recordings in order to meet legal regulations such as MiFID II, HIPAA, GDPR.

Recorded Teams calls ensure they can be revisited at any time

Teams call recording ensures that every discussion, decision, and action item is documented by the business. This is particularly vital for legal compliance, client communications, and project management.

Microsoft Teams call recordings can seamlessly integrate with other Microsoft 365 applications such as OneDrive, SharePoint, Outlook, and OneNote. This integration enhances productivity by enabling easy sharing, organising, and accessing of recorded content within the broader suite of Microsoft applications.

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Create a seamless and compliant user experience with recorded Teams calls

All recorded data is encrypted tenant-specifically and saved in Azure in freely selectable geographical regions. By providing the possibility to configure access rights on tenant level, the solution ensures that only respectively authorised users may access the data.

The recording settings can be customised according to individual requirements to enable companies to meet crucial regulations regarding compliance recording and data protection.

Record Teams calls and meetings securely store them for future access

Capturing entire communication meetings
voice/PSTN calls
video sessions
chat communications
notes
Recording of internal and external communication
Integration into existing customer infrastructure

Automatic or manual control
Automatic announcement before recording (beep tone)
Configurable recording, access and playback rights
Approval process
Adjustable archiving rules
Conversion safe

Analytics via Cognitive Services
Generate informative reports
Usage
Compliance
Data logs
And more
Import and export recordings
Full compliance with respective legal regulations such as MiFID II, HIPAA, GDPR

Tenant-specific data encryption
High security, redundant architecture
Individual archiving rules
Selectable Azure regions
Selectable customer subscriptions for storage
Group administration via Azure Directory

Omni channel call recording and analytics solution for Microsoft Teams

Opus has partnered with the worldwide leading software provider of omni-channel recording, quality management and analytics to be able to provide all enterprises that use Microsoft Teams with specialist recording needs, especially where compliance is required.

As an accredited Microsoft Solutions Partner, Opus can help you achieve more from your Microsoft Teams technology investment, Teams call recording as well as implementing Teams Phone Mobile.

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