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MICROSOFT TEAMS CALL RECORDING
Benefit from a fully recorded Microsoft Teams call for future viewing and compliance regulations.
Enable Microsoft Teams call recording to meet compliance requirements
and monitor performance across the business
Businesses have to comply with strict compliance requirements when it comes to call recording, archiving and processing of customer data. Microsoft Teams call recording is now available for those businesses who operate on Teams.
Microsoft Teams call recording insights provides a legally compliant recording and analytics solution for its customers’ entire communications in Microsoft Teams, including chat, phone calls, and video conferences. The app has been fully integrated into Teams, and its analysis functions help evaluate recorded data and ensure full compliance with legal regulations through the security of Microsoft Azure cognitive services.
Teams recording Insights is a native Teams application which enables financial organisations, contact centres and other organisations with strict compliance requirements to document sessions and archive recordings in order to meet legal regulations such as MiFID II, HIPAA, GDPR.
Recorded Teams calls ensure they can be revisited at any time
Teams call recording ensures that every discussion, decision, and action item is documented by the business. This is particularly vital for legal compliance, client communications, and project management.
Microsoft Teams call recordings can seamlessly integrate with other Microsoft 365 applications such as OneDrive, SharePoint, Outlook, and OneNote. This integration enhances productivity by enabling easy sharing, organising, and accessing of recorded content within the broader suite of Microsoft applications.
Create a seamless and compliant user experience with recorded Teams calls
All recorded data is encrypted tenant-specifically and saved in Azure in freely selectable geographical regions. By providing the possibility to configure access rights on tenant level, the solution ensures that only respectively authorised users may access the data.
The recording settings can be customised according to individual requirements to enable companies to meet crucial regulations regarding compliance recording and data protection.
Record Teams calls and meetings securely store them for future access
- Capturing entire communication meetings
- voice/PSTN calls
- video sessions
- chat communications
- notes
- Recording of internal and external communication
Integration into existing customer infrastructure
- Automatic or manual control
- Automatic announcement before recording (beep tone)
- Configurable recording, access and playback rights
- Approval process
- Adjustable archiving rules
- Conversion safe
- Analytics via Cognitive Services
- Generate informative reports
- Usage
- Compliance
- Data logs
- And more
- Import and export recordings
- Full compliance with respective legal regulations such as MiFID II, HIPAA, GDPR
- Tenant-specific data encryption
- High security, redundant architecture
- Individual archiving rules
- Selectable Azure regions
- Selectable customer subscriptions for storage
- Group administration via Azure Directory
Omni channel call recording and analytics solution for Microsoft Teams
Opus has partnered with the worldwide leading software provider of omni-channel recording, quality management and analytics to be able to provide all enterprises that use Microsoft Teams with specialist recording needs, especially where compliance is required.
As an accredited Microsoft Solutions Partner, Opus can help you achieve more from your Microsoft Teams technology investment, Teams call recording as well as implementing Teams Phone Mobile.
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