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MITEL SERVICE PROVIDER
Optimise Your Mitel Solutions with a platinum accredited Mitel Service Provider
What is a Mitel service provider?
A Mitel Service Provider, or Solutions Partner, is a Mitel-accredited partner set up to deliver the design, execution and support of Mitel’s suite of communications software solutions. A Solutions Partner will draw on its knowledge of the Mitel estate to provide users with recommendations for how they can optimise their communications solutions. Typically, a Partner will review users’ current Mitel tools in order to provide personalised advice tailored to their set-up and advocate additional features or functionality to meet the changing needs of their organisation.
Mitel platinum service provider program
Mitel’s Partner Program is set up to ensure any Mitel Solutions Partner is fully certified on its latest products and releases. This is important for ensuring that every user of the Mitel software has a positive experience consistent with Mitel’s standards of service.
The Platinum partnership is the pinnacle of that accreditation, enabling businesses to distinguish Mitel Partners that offer the highest standards of Mitel’s solutions.
Three key components of a top Mitel platinum service provider
COMPREHENSIVE PRODUCT KNOWLEDGE
Mitel Platinum Solutions Partners support a range of Unified Communication (UC) software products and third-party apps, giving their customers access to the broadest range of solutions. Opus maintains it is vital that solutions are tailored to every individual organisation’s environment and challenges, in order to deliver a solution that is truly fit for purpose.
HIGHLY TRAINED
ENGINEERS
ENGINEERS
Platinum Partners must be able to demonstrate set qualifications, including standardised training for proficient installation and maintenance of Mitel systems. Being independent and privately-owned means that despite the global challenges we are all facing, Opus has continued to recruit some of the most experienced solution design and project engineers in our industry.
SUPERIOR SERVICE
LEVELS
LEVELS
On the subject of customer service, Mitel Platinum Partners must be able to evidence that they are genuinely solving for the customer. Mitel has always prioritised quality service and technology as a solution to today’s business challenges. The software products that Mitel Partners sell must therefore add real value to its users.
Our Mitel Services explained
Superior service and
support
As well as being there when you need us, our proactive approach means you’re always informed of Mitel’s updates and kept connected for longer.
Migrate from on-premise to cloud
Opus can provide consultancy to help you take your Mitel platform to the cloud, adding flexibility and resilience and helping you to scale your communications cost-effectively.
Expanding your Mitel Solution
Opus is perfectly placed to review your existing Mitel solutions and provide you with recommendations for how you can expand them to meet your changing needs.
Migrate to home working
Don’t let home working spoil a seamless customer experience. Opus can help you to enable strategic flexible working through the rapid deployment of a suite of Mitel unified communication tools.
Adding 3rd party apps
As an accredited Microsoft Solutions Partner, Opus is uniquely positioned to integrate, deliver and support these best of breed technologies, as well as a host of other integrated software.
Moving to Mitel
As a Mitel Platinum Solutions Partner, Opus has the prerequisite experience to help you select, deploy, and maximise your new investment in Mitel’s software and unify your communications.
The types of Mitel Implementations we support
With over 30 years experience of designing, delivering and maintaining telephone systems for organisations of all sizes, you won’t find anyone better equipped to help you deploy Mitel’s suite of on-premise telephony solutions across your communications estate.
If your business is seeking to scale or build flexibility into its operations without incurring significant staff and real-estate overheads, Mitel’s MiCloud Flex service may be the perfect solution.
This is particularly relevant as teams increasingly work remotely, helping to bring businesses together at a time when they have never been further apart.
Some businesses may find a hybrid-cloud approach suits them better, conferring some of the benefits of a cloud system in collaboration with their existing on-premise solutions.
We always take the time to understand our customers’ business environments and communication challenges before advising on the best solution for them. Whether you choose to migrate either wholly or partly onto the cloud, we can take care of the entire process for you. From design through to deployment and support, our engineering teams will be there every step of the way to a communication and collaboration environment that helps your organisation to improve efficiencies, open up a greater availability of staff and succeed.
Integrating Microsoft Teams with Mitel
Organisations around the world turn to Microsoft Teams to collaborate seamlessly, enabling everything from chats, meetings, the ability to share files and work with other business apps, all in one shared workspace.
Now, with the Mitel Teams Integration, these best-of-class collaboration tools can be combined with Mitel’s communication software to truly bring your organisation together. From enterprise-level call handling and the ability to receive calls to your device of choice to hands-off call functionality between desktop, PC and mobile, Opus can help you to integrate, deliver and support these two best of breed technologies in one winning solution.
The benefits of Mitel Software Assurance
Getting the most from your Mitel investment requires staying up-to-date with all the latest software releases and technical fixes. Mitel is constantly developing its core software to offer greater functionality, security and a better experience for all its customers. How can you make sure your platform is always running on the latest system?
The importance of regularly updated software for operability and security has led Mitel to make SWAS mandatory for its users.
It does not support installations where the software is more than two editions out of date, meaning it is essential to invest in either the Standard or Premium SWAS to avoid delays in accessing third line support from Mitel if needed.
As a Mitel Platinum Partner, Opus is qualified to offer and deliver SWAS to all our customers at highly competitive rates, so they can take advantage of service improvements as they happen and maintain optimum operational efficiency.
The solution is Mitel Software Assurance and Support (SWAS).
Keep up-to-date on the latest supported software
Take advantage of new features
Address system issues through software updates/fixes
Enable proactive fault reporting and performance monitoring
Access skilled Mitel technical support resources
Our fully integrated service offering
Find out more about how Opus can add value to your business
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