SHARING SPECIALIST KNOWLEDGE

OUR USEFUL
RESOURCE CENTRE

Find out a wealth of useful information in our selection of
guides and ebooks written by our specialist Consultants

Useful content to help you better understand your technology challenges

If you are looking for more information about specific technologies or business solutions, you’ve come to the right place. View our selection of useful guides, ebooks and brochures all written to help our clients elevate their understanding of certain topics.

Our resource centre

EBOOKS AND
WHITE PAPERS

Read our selection of Ebooks and Whitepapers that explore and simplify topics at great length.

PRODUCT
BROCHURES

Read our product brochures with specific information on Mitel, Five 9, 8X8 and Microsoft products.

PRODUCT SPECIFIC
USER GUIDES

Useful selection of user guides on a selection of telephony, mobile and Microsoft products.

ACRONYM
GLOSSARY

Useful explanations of all the common acronyms across the IT, Telephony and mobile industry.

Recent blog articles

Social Responsibility

November 20, 2024

Opus funds a 3 year sponsorship deal with Polar Bears International

Opus Technology is proud to announce their support of and new funding for Polar Bears International (PBI), the only nonprofit organisation solely focused on the conservation of polar bears and the...

Contact Centre

August 27, 2024

How to boost contact centre efficiency in FinServ organisations using Agent Assist

When traditionally thinking about contact centre efficiency, we stumble into the world of manual tasks and cumbersome jobs for supervisors. They are less than efficient. Which is ironic. When we try...

Contact Centre

July 20, 2024

What insight can FinServ companies get from Speech Analytics?

If you look at the marketing materials of most contact centre vendors, you’ll see speech analytics insights as the shining light. It’s got the most graphs and charts and is thrust upon you because of...

Opus

June 17, 2024

Vivid Vision Event 2024 – One Year On

The entire Opus team came together on 14th June 2024 for our annual event; Vivid Vision – One Year On. A time for us all to reflect on our progress towards the three year vision we launched last...

Contact Centre

April 5, 2024

The benefits of automating ID&V In FinServ businesses

Automating identity and verification could be the difference between your agents reaching optimum efficiency versus asking the same routine questions all day long. Think about it. How long does your...

News

March 14, 2024

Opus and Infinity form Strategic Partnership

Opus are delighted to confirm their latest strategic partnership with Infinity Call Tracking We are pleased to announce that the strategic partnership between Opus and Infinity is now official. By...

Public Sector

March 7, 2024

Opus recognised on NHS Better Purchasing Framework

Opus is on the NHS Better Purchasing Framework for Advanced Telephony Opus has been approved by the NHS Better Purchasing Framework as an accredited provider of advanced cloud-based telephone...

Contact Centre

February 8, 2024

How FinServ companies can benefit from Conversational IVR

When digging into the benefits of conversational IVR for financial services companies, it boils down to the same metrics you use to measure your business. You don’t care if it’s got bells and...

Microsoft

December 8, 2023

What is Microsoft Teams Phone Mobile?

What is Teams Phone Mobile? Teams Phone Mobile is a brand new feature that enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, its exclusively...

Microsoft

November 27, 2023

What is Microsoft 365 Copilot and how do you start using it?

As we move towards a potentially hyperproductive and automated world, Microsoft has recently introduced Copilot, its generative AI tool, into the Microsoft 365 suite. This means you could be getting...

Microsoft

November 13, 2023

A Guide to the Microsoft Price Increase and License Renewals

This blog contains the following information: Microsoft License Renewals – 2024 The 2023 Microsoft Price Increase Microsoft License Renewals 2024 In 2019, Microsoft launched their new...