SUPPORTING PATIENT CARE

BENEFITS FOR PRACTICES

HORIZON CONTACT FEATURES

INDUSTRY ACCREDITATIONS

Market leading telecoms and communication solutions for GP Practices

Opus is an approved supplier on the NHS Better Purchasing Framework, providing advanced cloud-based telephony solutions tailored specifically for GP practices. Our solutions are designed to tackle the unique challenges you face, enhance patient satisfaction and boost operational efficiency.

Transform patient experience with seamless multi-channel communication

Enable your patients to communicate effortlessly with your practice through phone, email, or web chat, providing them with the flexibility to choose their preferred method. A multi-channel approach ensures that patients can reach out in a way that is convenient and comfortable for them, whether they prefer the immediacy of a phone call, the convenience of email, or the real-time interaction of web chat.

Providing communication options that cater to the needs and preferences of your patient base improves overall accessibility and satisfaction. Multi-channel communication also streamlines your practice’s workflow, making it easier to manage and respond to patient enquiries quickly and efficiently.

Say goodbye to long phone queues with Automated Callback and SMS Reminders

Our cloud-based telephony solutions offer automated callbacks and SMS reminders, significantly reducing patient frustration and cutting down on missed appointments. With automated callbacks, patients no longer need to wait on hold. Instead, they can request a callback at their convenience, allowing them to go about their day while still maintaining their place in line. This feature ensures that your practice can handle high call volumes more efficiently, especially during peak times, such as Monday mornings.

Automated SMS reminders keep patients informed about their upcoming appointments, prompting confirmations or rescheduling as needed. By integrating these features, your practice can reduce the number of missed appointments, enhance patient satisfaction and maximise resources.

Opus is on the NHS Better Purchasing Framework for Advanced Telephony

We are an accredited supplier on the NHS Better Purchasing Framework. As an experienced provider of cloud telephony solutions, we partner with leading vendors to deliver you a tailored solution that enhances practice efficiency and patient care.

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Optimise staffing and enhance efficiency with real-time Call Analytics

Monitor call levels in real-time to optimise staffing during peak times, ensuring smooth operation even during busy periods. A cloud-based phone system from Opus provides analytics on call volume and patterns, allowing you to adjust staffing based on demand.

This helps prevent long wait times and patient frustration, manage sudden call surges, and improve resource allocation, keeping your practice efficient and responsive while maintaining high standards of patient care.

Easily contact eligible patients to schedule routine vaccinations

Streamline the process of organising vaccinations for eligible patients by automating the identification and notification process. With automated calls, emails, and SMS reminders, you can efficiently inform patients about their upcoming vaccinations and provide them with the necessary information to book their appointments.

This ensures that patients receive vaccinations on time and reduces the administrative burden on your staff, freeing them up to focus on critical tasks and enhancing overall practice efficiency.

Deliver personalised service with instant patient record access

Save valuable time with automatic patient identification that instantly retrieves their records as soon as they call. This advanced feature streamlines the call process by displaying key patient information immediately, so your staff can access relevant details without having to manually search for them. As a result, your team can offer a more personalised and efficient service, addressing patient needs promptly and accurately.

Automatic patient identification not only speeds up response times but also enhances the overall patient experience, reducing the time spent on administrative tasks and allowing your practice to focus more on delivering high-quality care. This seamless integration improves operational efficiency and ensures that every interaction is tailored to the patient’s specific history and needs.

Download our guide to Horizon Contact for GP Practices

A comprehensive guide covering everything you need to know to transform your communications. Discover the key features of Horizon Contact and how it integrates with supporting systems including EMIS.

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Horizon Contact for GP Practices Video

Benefits of Horizon Contact

Callback Options
Reconnect with patients through Abandoned Callback, retain their place with Callback within Queue or let them choose a convenient Callback slot.

VIP Routing
Prioritise calls based on phone numbers. Directing calls to specific teams or priority queues to ensure efficient handling streamlines workflow, reduces wait times and improves the overall patient experience.

Patient Feedback
Collect valuable insights with custom post-call CSAT or NPS surveys, capturing detailed patient feedback to ensure your practice remains responsive and committed to high service standards.

Real-time Analytics
Use wallboards to view real-time statistics for voice, email, and chat interactions enabling you to maintain high service standards.

Outbound SMS
Follow up on patient interactions with outbound SMS messages and ensure that important information is communicated efficiently.

Call Recording
Customise retention periods for call recordings, ranging from 3 to 84 months, to meet your practice’s specific needs for training and dispute resolution.

Some of our NHS and GP clients

We securely connect healthcare providers, patients and staff, empowering collaboration and inclusive care for all

The UK health sector faces a multitude of challenges in delivering high-quality care while navigating budget constraints and skills shortages. From protecting and connecting remote carers to improving patients’ experience and supporting in-house IT, our team’s understanding of healthcare environments and how technology can make a difference, coupled with our technical excellence and strong vendor relationships, can make all the difference.

Opus is a trusted partner to several NHS Foundation Trusts, with a dedicated team that can assist in digitising systems and processes in a way that works for patients, staff, and the organisation as a whole.

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Delivering customer service excellence

We consistently deliver a seamless customer experience

Opus places a strong emphasis on delivering exceptional customer service, and we are honoured to have earned the prestigious Service Mark accreditation from the Institute of Customer Service. We are proud to be one of only two technology service providers in the UK to receive this recognition, which reflects our unwavering commitment to delivering outstanding customer experiences.

As a technology provider, we have built a reputation for delivering best-in-class solutions to a range of public sector industries, including Local Government, Healthcare, Higher Education, and Housing, through all major purchasing frameworks.

Why do clients choose to partner with Opus?

OUTSTANDING CUSTOMER
EXPERIENCE

It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.

COMMITTED
TO HIGH
STANDARDS

Our world class expertise is delivered by our internal teams and best of breed tech partners.

FULLY TAILORED
STRATEGIC
SOLUTIONS

We are technology agnostic and only deliver a business outcome driven approach.

CONSISTENT
SERVICE LEVEL PROMISE

We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.

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Our Accreditations

View all our awards and accreditations

Find out more about how Opus can add value to your business

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