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INDUSTRY SECTORS
HOSPITALITY
SECTOR
Effectively manage the customer experience, improve
operational efficiency and maximise investment
protection.
Opus partner with many leading hotel and restaurant chains
Good communication is undoubtedly a priority for every successful hotel and restaurant. We provide flexible, scalable and secure communications, optimised to meet the needs of the hospitality industry, from small economy through to some of the world’s most famous and luxurious hotels and restaurants.
Who do we currently work with?
We have extensive expertise across the hospitality industry
Opus provides IT and telephony solutions that enhance the customer experience ensuring pleasant dining or a memorable stay. We make sure you effectively manage the customer experience, improve operational efficiency, maximise investment protection whilst addressing brand standards and compliance.
The benefits of our hospitality solutions
CUSTOMER SERVICE
Enhance first impressions with company branded IP display phones and cordless handsets on front desks to eliminate unsightly cabling and provide privacy for private conversations.
INTELLIGENCE
Identify special customers by tagging VIPs, conference guests and honeymooners so staff can greet the customer enhancing that personal touch.
ENHANCED EXPERIENCE
Play recorded announcements as part of a wake up call and manage guest privacy at all times using ‘call block’ and ‘do not disturb’. Also allow guests to browse the internet on the handset interface to find local attractions.
MULTI-CHANNEL
Keep staff connected by using wireless telephones whilst text messaging can be used to manage alerts including pre fire alarms, door alarms and VIP arrival.
INTERCONNECTED
Connect multiple locations to act as a single telephone solution e.g. one reservation department for the entire hotel or restaurant chain.
INTEGRATE
Gain full integration with front of house software to achieve more accurate guest billing to further improve the customer experience.
Opus can assist with your hotel and restaurant IT, telephony and mobile requirements
Opus specialises in IT and communication solutions for hotels and restaurants and focus on improving customer service whilst increasing productivity and minimising costs. We understand that the hospitality industry is under intense pressure to improve customer loyalty and increase revenue per available room and table. As such, we offer communication solutions that have many embedded hospitality features to ensure your customers enjoy the best possible service.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
What do our current clients say?
Our fully integrated service offering
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL