Opus Technology deliver a multitude of services to the legal sector

Fast and efficient communication is essential in the legal sector especially as you have customers who are dependent on receiving factual and correct information quickly, wherever they may be. Not only is the legal sector challenged by demands to enhance client responsiveness but to provide a more personalised service, with the added pressure to reduce fees in an ever-increasing price conscious market.

The recognised managed service provider for legal firms across the UK

We have extensive knowledge and experience across the legal sector

Opus specialises in IP communications for law firms and focus on enhancing client responsiveness, increasing employee productivity, promoting employee attraction and retention whilst effectively managing and containing costs.

We provide IT and IP telephony solutions to enable lawyers to stay connected to clients and colleagues, and when required be part of a global team working from a location that is most suitable for the employee and the client.

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Benefits of our legal sector solutions

HARDWARE OPTIONS

Provide a wide variety of telephone handsets including SIP, IP-DECT or incorporating a smartphone twinned with a desk phone. This means staff will never be out of touch with clients and can be contacted on one number regardless of location.

FREE CALLS

Enjoy free calls between sites and free calls to and from staff mobiles to ensure you are more cost effective with your lines and calls.

CUSTOMER EXPERIENCE

Manage customer complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.

HOT DESKING OPTION

Provide hot-desking, which allows staff to nominate any desktop to be their own, at a disaster recovery facility, an alternative office or even at home, with the option to extend this capability to any directory number

ONE INTERFACE

Provide a single interface for call control and application administration across a large-scale network using web-based management, ensuring the technology is mapped to your business requirements

ENHANCE COLLABORATION

Ensure distributed teams work together more effectively through presence and availability. By creating skill groups, subject matter experts can be located to assist with client enquiries instantly.