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INDUSTRY SECTORS
PROFESSIONAL SERVICES
Opus partner with a wide range of professional service organisations
Opus Technology has an extensive client base of professional service organisations
Professional service organisations are continuously facing challenges relating to globalisation, increased competition from new entrants, demands to enhance client responsiveness and provide a more personalised service, whilst being pressured to reduce fees and provide accurate billing in an ever increasing price conscious and more regulated market.
Specialists in delivering technology solutions for professional service organisations
Opus specialises in IT and IP communications for professional service organisations and focus on enhancing client responsiveness.
We are a recognised as a leader in helping professional service firms migrate to and deploy unified communications. We implement solutions that provide hot desk facilities across any location in the world, with collaboration tools to enable employees to work from any office and collaborate in virtual teams with both their colleagues and clients.
The benefits of our professional service solutions
SHOW AVAILABILITY
Teams no longer need to be co-located, each user can take responsibility for indicating their own availability and contact status with presence tools. Staff can then view the status before passing through the call.
HARDWARE
Provide a wide variety of telephone handsets including SIP, IP-DECT or incorporating a smartphone twinned with a desk phone. This means staff will never be out of touch and can be contacted on one number regardless of location.
REPORTING
We can implement or work with applications to ensure mistakes in billing are reduced and all communication time is captured e.g. from simple call recording and telephony charging to integration with specific third party practice management applications.
HYBRID WORKING
Ensure staff and fee earners can work from locations of their choice without having to utilise different communication tools, frequently incorporating their own choice of mobile handset.
MULTI CHANNEL
Effectively manage your customer interaction by voice, email and web chat with our next generation contact centre solutions. In addition, SMS, social media and mass notification can be integrated to ensure you always stay connected to your customers.Â
CALL RECORDING
Manage customer complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Here's what our clients think of our service levels
Our fully integrated service offering
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL