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TELECOMS SOLUTIONS
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TELECOMS
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Delivering private and cloud unified communication solutions and Microsoft Teams solutions.
We provide a wide range of business telecoms solutions
designed to elevate your communications
Opus provide a wide range of comprehensive business telecoms services. From VoIP telephony, IP telephony, and Microsoft Teams integration to robust on-premise systems and contact centres, we ensure seamless connectivity, enhanced functionality, and added flexibility to future-proof your business communications.
Our fully managed business telecoms solutions integrate seamlessly with your existing systems and desktop collaboration tools. We tailor our comprehensive support packages to your specific operational requirements. Whether you need on-platform contact centre solutions or CCaaS (Contact Centre as a Service) solutions, our service desk will keep your telecoms systems secure, updated, and optimised around the clock.
Boost efficiency with tailored cloud and on-premise business telecoms solutions
Our telecoms solutions are designed to enhance productivity while reducing operational costs. VoIP and IP telephony revolutionise business communication by enabling voice and multimedia calls over the internet.
These technologies eliminate the need for traditional phone lines, and provide advanced features such as call management, voicemail-to-email, and video conferencing. Our VoIP and IP telephony solutions ensure your teams stay connected, agile, and collaborative—no matter where they are.
Efficient telecoms support is key to delivering exceptional value
Our telecoms services ensure quick issue resolution, reduced operational costs and proactive problem-solving give you added peace of mind that your business telephony is fully supported and performing optimally.
Net Promoter Score
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
Customer Satisfaction
97.5 %
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
First Time Fix on a P1
99.2 %
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
We work with the following business telephony partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.
Empower your workforce with Microsoft Teams telephony solutions
Microsoft Teams telephony seamlessly integrates voice, video, instant messaging, and more into one unified platform. Teams is now widely used as a business telecoms solution as it enables users to make and manage calls from anywhere while utilising Microsoft’s robust cloud infrastructure.
With features like call management, voicemail, and caller ID, Teams enhances business mobility, collaboration, and efficiency.
Advanced Microsoft Teams communication solutions
We take Microsoft Teams to the next level with advanced business telecoms solutions, including front and back office contact centre setups, compliant call and screen recording, and call management tools.
These solution enhancements help your business manage all your customer interactions effectively, ensuring legal compliance while providing valuable operational insights.
Experience maximum control with on premise telephony solutions
On-premise telephony solutions are well suited option for those businesses requiring maximum control. Hosted within your premises, they provide greater customisation and security, ensuring that data does not pass through third-party providers.
We provide a wide range of on-premise IP telephony and call management systems that deliver unparalleled reliability, making them ideal for businesses with specialised communication requirements.
Cloud telephony solutions are flexible, scalable, and cost-efficient
Our cloud-based business telecoms solutions simplify business operations as they deliver advanced features, including call management, virtual phone numbers, and instant messaging capabilities, they also empower your workforce to make and receive calls from any device and location.
By removing the need for physical hardware, businesses can benefit from significant cost savings, scalability, and disaster recovery options.
Our cloud business telecoms solutions include Public, Private, and Virtual
Opus provide a wide range of flexible cloud telephony systems from trusted providers like Mitel, Microsoft, Gamma, and 8×8. With options for public, private, and virtualised cloud solutions, you gain exceptional call quality, reliability, and cost-efficiency.
Our unified communications solutions bring together voice, video, and instant messaging into one platform. This integrated approach to business telecoms enhances internal collaboration and ensures outstanding customer experiences.
Here's what our clients have to say
World class business telecoms solutions designed to enable your business
to deliver the highest level of customer experience
Here is our wide range of business telephony solutions
Microsoft Teams Voice
Access to enterprise grade telephony with Microsoft Teams Phone and benefit from our specialist Microsoft Teams consultancy services.
MS Teams Call Recording
Benefit from fully recorded Microsoft Teams calls to ensure you can play them back and meet compliance regulations.
Call Recording
Understand and respond to customer enquiries using various conversational AI tools such as Intelligent Virtual Agents (IVA) and Agent Assist.
Contact Centre Solutions
Design and deliver outstanding customer experiences with our advanced AI powered contact centre solutions.
Call Tracking
Track every call your business handles to help you make smarter business decisions and improve the experiences you deliver.
Private Voice Solutions
Benefit from private voice solutions hosted in your own private and highly secure area on premise, in managed Infrastructure or the cloud.
MPLS
Deliver reliable and high-performance networking, prioritising critical traffic and ensuring consistent service levels with MPLS.
Leased Lines
Dedicated leased lines ensure high-speed, reliable, and uninterrupted connectivity for businesses with a need for constant internet access.
Find out more about how Opus can improve your business telecoms setup
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL