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TOGETHER – COLLABORATE RANGE
CALL RECORDING SOFTWARE
Call recording is the practice of listening to, recording and assessing interactions between staff or call centre agents and callers.
Call recording software solutions
We offer a range call recording software systems designed to provide tailored solutions that will fit the profile of how your business operates. Our solutions include comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls.
Leading edge web technologies ensure that our solutions are the most powerful yet easiest to use solutions available today.
Analysing the interactions with your customers is more important than ever and can assist in gaining competitive advantage by understanding their requirements better and ensuring your organisation remains agile.
Call recording comes in many shapes and sizes depending on your specific needs
Our experienced team can advise you on most appropriate call centre solution to meet your requirements and the regulatory requirements defined by the FCA and other regulatory bodies.
Our call recording solutions scale effectively across a broad range of requirements, whether the requirement is for a small workgroup or small business scaling up to specialist contact centres across multiple sites. We can talk you through features and benefits once considered to be available only in large complex contact centres. Features such as the Tagging of recording into your CRM database, Network archiving and retrieval using sophisticated search and playback options; all in a secure environment that complies with the latest regulations and legislation.
Features and benefits of call recording
Resolve Disputes
Find calls quickly and email an extract to your client to confirm contract details.
Demonstrate Compliance
Show that FSA & PCI DSS call recording rules have been followed.
Monitor Quality
Review recordings to ensure that clients have been dealt with professionally.
Improve Performance
Record calls so you can work with staff to develop their telephone and telesales techniques.
Achieve financial compliance
Our call recording solutions can facilitate compliance with legislation requiring the full capture of voice/data communications for record keeping, such as MiFID II. Here’s how:
- Encrypted frame-based recording – securely save data.
- Resilience – Automated failover options provide the protection needed to keep businesses operational and compliant.
- Data Retention – Gain complete control of your retention policies and ring-fence calls on litigation hold to ensure compliance
- Audit – Using our transcription service, you have the ability to search for specific words and phrases and review as text transcripts to check staff are adhering to scripts and/or covering required legal information and industry regulations.
- Review – enjoy seamless integration with leading analytics and archiving tools, including Bloomberg Vault.
Call recording for GDPR compliance
Controlling and processing and maintaining records of recorded communications data will be a key consideration in organisations preparation for the GDPR, which took effect on 25th May 2018. We provide a set of tools to build into your data management processes, in full support of your compliance obligations to:
- Capture consent
- Find & Identify records associated with specific individuals
- Delete or port records when required
- Protect your data
Our fully integrated service offering
Frequently Asked Questions - Call Recording
Call recording is tool for capturing voice discussions from audio sources within your business. It encompasses active or conference calls, preserving them as digital files for future transcription or review.
There are lots of different applications and solutions that provide call recording for business. All the call recording solutions Opus provider are both highly secure and compliant. Please contact us to discuss your requirements.
The customer can ask for a copy of a recorded phone call from a business. They request a copy of the recording under data protection legislation which is known as a “subject access request”.
Opus are technology agnostic call recording provider and will only recommend specific solutions once we have a full understanding of your business objectives. Please get in touch to discuss your requirement in more detail.
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL