Track your inbound phone calls to determine what marketing channels are performing
Opus are an accredited strategic partner with Infinity. The Infinity call tracking platform links the customer journey directly to phone calls, providing valuable insights to ensure your marketing budget is invested wisely. By utilising call tracking, you gain visibility into the real impact of your efforts, enabling you to optimise campaigns and boost performance effectively.
![](https://www.opustech.co.uk/wp-content/uploads/2024/03/infinity-and-opus.png)
![Professional Training OPI | Opus Technology](https://www.opustech.co.uk/wp-content/uploads/2022/12/Professional-Training.webp)
Unearth hidden insights to determine the source of your inbound enquiries
Infinity’s call analytics platform is designed to help you unearth hidden insights from every call your business handles, helping you make smarter business decisions and improve the experiences you deliver – for customers and your agents.
Unlock performance-boosting insights without manual call monitoring
By automatically monitoring 100% of your calls, Infinity gives you the insight you need to optimise agent performance and send NPS sky-high without needing to manually listen in.
Through connecting call outcomes to activities and behaviour, deciding where to spend, how to train your sales team, and how to increase customer satisfaction across the board is easy.
That’s why Infinity’s speech analytics tools play a critical role in the tech stack for marketing, sales, customer service, and contact centre teams all over the world.
![](https://www.opustech.co.uk/wp-content/uploads/2024/05/Opus-Company-culture-images-08-05-2024-8-copy.webp)
Download our guide on how to implement AI to deliver next level CX
Discover how the combination of AI and innovative technology in your contact centre can revolutionise the customer experience.
Add Your Heading Text Here
![](https://www.opustech.co.uk/wp-content/uploads/2024/05/Opus-Company-culture-images-08-05-2024-4-copy.webp)
How Infinity transforms the contact centre experience
Infinity call tracking will show you the entire customer journey. By understanding what drives calls, you’ll be able to pinpoint where messaging improvements and better self-serve options are needed.
Deflecting simple queries will help keep your agents focused on customers who need 1-2-1 support, cut your queuing times, and slash running costs.
Conversational analytics gives you insight to better understand your customers
Infinity for contact centres helps you gain a better understanding of your customers and what they really care about.
By automatically monitoring calls at scale, Conversation Analytics provides you with the purest form of customer feedback. You’ll deepen your understanding of customers, so you know exactly what to do and say to drive better outcomes. All while saving a ton of time.
![](https://www.opustech.co.uk/wp-content/uploads/2024/04/consultancy-3-OPI.webp)
![Remote Working OPI | Opus Technology](https://www.opustech.co.uk/wp-content/uploads/2022/12/Remote-Worker.webp)
Full visibility of what happened prior to the prospect making the call
With Infinity Caller Insights you can see what’s happened before a caller picked up the phone.
Your agents are armed with the critical intel they need to:
- Improve caller experience by understanding why
a customer or prospect is getting in touch - Identify and capitalise on opportunities to up-sell
- Deliver a slicker, more cost-efficient call handling process
The best part? All of this intel can be served up in a wrapper your agents are familiar with thanks to our call platform integrations.
Additional tracking available after the call has ended with Smart Match
With Infinity, you can pinpoint the impact good customer service and operational improvements are having on revenue.
With Smart Match, you’ll be able to show the real impact of your work and help you demonstrate the call revenue your team have driven in just a few clicks.
![Telecoms Consultancy OPI | Opus Technology](https://www.opustech.co.uk/wp-content/uploads/2022/12/Telecoms-Consultancy-3.webp)
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Frequently Asked Questions
Call analytics solutions like Infinity exist to help you measure, analyse, and report on what happens before, during, and after every phone call your business handles. AI-powered, always-on call monitoring means you’ll gather data and performance insight from every single call your agents make and receive. Call analytics will help you make much smarter and more informed business decisions. With it, you’ll understand the strengths and weaknesses in your marketing campaigns, sales tactics, call handling processes, and contact centre operations.
By actively using call analytics software, sales leaders can unlock the intel they need to improve call handling and close more deals.
Call analytics tools will help you:
- Fill your queues with quality leads so you agents can convert more callers to customers
- Arm your team with actionable insights in real-time to drive better conversations
- Upskill your sales team by providing them with winning tactics and refined sales scripts
Call analytics software like Infinity will help contact centre leaders uncover hidden insights from conversations without having to spend hours listening in. It can help:
Â
- Save hundreds of hours and hear the full story
- Delight customers every time they get in touch
- Keep your team engaged and stop churn impacting performance
Read our live client feedback
Our fully integrated service offering
![Opus-Logo-Red-Retina-150 Opus-Logo-Red-Retina-150](https://www.opustech.co.uk/wp-content/uploads/elementor/thumbs/Opus-Logo-Red-Retina-150-pw0acphimiobg36tvp6nirxt4yr2co57cblkuyhpqe.png)
![](https://www.opustech.co.uk/wp-content/uploads/2022/11/Opus-Red-High-Res.png)
Are you ready to discuss your
requirements with one of our consultants?
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL