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TELECOMS SOLUTIONS
SIP TRUNK
CALL MANAGER
SIP Trunk call manager takes SIP beyond a connectivity service into a world of multi-feature applications, putting you in control.
Take control of your inbound numbers with SIP trunk call manager
SIP Trunk Call Manager provides you with all the benefits of SIP Trunks together with a centralised inbound call management service with a host of features, accessed through an easy-to-use web portal and mobile app. SIP Trunk Call Manager offers powerful business continuity as standard, giving you the ability to manage your entire number estate and all aspects of your inbound calls. It enables you to consolidate all your numbers onto a single platform, meaning that you’ll never miss a call.
The business benefits of SIP
- Gain full and direct control of your inbound numbers.
- Tailored business continuity so you never miss a call.
- A direct ISDN replacement – save up to 50% on line rental and up to 25% on calls.
- 01, 02, 03 and 08 termination on subscribed SIP Trunks – no number translation.
- One point of contact providing your SIP trunks and call management.
- Easy management via an app and web portal.
Gamma are the UK’s leading provider of SIP and Opus are a Gamma Platinum Partner
Gamma are the UK’s leading provider of SIP. We are one of the few technology providers with the Gamma Platinum Partner accreditation for both SIP Trunking and Gamma’s Horizon Hosted telephony service.
We also seamlessly manage the entire design, deployment and support process, so you can take advantage of all the benefits this service, whilst suffering minimal disruption.
Our current performance metrics
Some of the benefits SIP provides
Geo or non-geo termination directly on the SIP endpoint
Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app
Termination on number
Redirect inbound calls to achieve business continuity and flexible working
Time / day of week routing
Schedule call routing in advance according to business hours and call handling preferences
Divert on busy/out of office/no answer
Maximise call handling potential and provide an improved service to the caller
Snapshot Management Information Statistics (MIS)
View call handling performance at a glance and monitor inbound call handling efficiencies
Email alert on missed call
Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead
‘One Touch’ business continuity
Pre-build designated business continuity call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate continuity in the event of office evacuations
Date routing
Set up date-specific routing in advance – e.g. Bank Holidays
Call whisper agent notifications
Popular applications include the provisioning of an announcement to be played to the call answering agent on call pick up which prompts them to answer the incoming call with an appropriate greeting, thus providing a professional and personal impression to the caller
Hunt Groups
Serial, random, prioritised or simultaneous hunt group enables calls to be answered by specific people or the most available person
Call Distribution
Serial, hunt group and percentage-based routing enables load balancing of calls across sites or teams of people
Call Queuing
Queue incoming calls on a destination number to assist with call handling during peak busy periods. End user configurable announcements, breakout and overflow options. Live queue stats enable effective queue management
Voicemail
Demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back
Advanced statistics
Online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details
Push reports – advanced statistics via email
Provides recipients with full or summarised advanced statistics reports via email for daily, weekly or monthly periods
SIP Trunk Call Manager App
Provides quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device
Our fully integrated service offering
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL